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Appraisal and Repair of Your Vehicle


Liberty Mutual has several appraisal (estimate) and repair options that are available in your area.

Total Liberty Care (TLC) Facilities*
For your convenience, you can have your car appraised and repaired at one of our Total Liberty Care facilities.  Each facility is dedicated to providing our customers with the highest quality repairs.  The benefits are:
  • A copy of Liberty Mutual's Lifetime Warranty on the repairs
  • Rental Benefits
  • Scheduled opportunities for estimates and repairs
  • Direct automatic payment to the Total Liberty Care facilities.

*In some states, like Massachusetts, state regulations do not permit a shop to estimate the damages to your vehicle.  In Massachusetts we offer you our Superior Service Program (SSP), which is similar to the TLC arrangement with exception to the estimate being done by a Liberty Mutual appraiser.   This includes a limited warranty and rental extension with a preferred provider as long as your policy has rental on it.  Your Customer Claims Representative will explain this in more detail.

Your Selected Repair Shop
A Liberty Mutual Auto Damage Appraiser (ADA) will inspect your vehicle at a location that is most convenient for you and will provide you with a copy of the estimate.  The shop of your choice would then repair your car working off of the Liberty Mutual estimate.  If the shop is not a TLC (Total Liberty Care) or SSP (in Massachusetts only), the shop will be responsible for the warranty of their work.

Liberty Mutual Drive In
If your vehicle is drivable and it is convenient for you, you may have your appraisal completed by a Liberty Mutual Auto Damage Appraiser at a Liberty Mutual Drive In facility.  This service is not available in all locations. 

Network Shops
If the shop you choose for repairs is in our network, we will review the shop's estimate for approval of payment.  However the work performed by these shops will not be backed by Liberty Mutual's Lifetime Warranty.