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Liberty Mutual Insurance
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Sometimes "insurance speak" can sound like a foreign language. Cut through the fog with our handy glossary below!

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Reporting the Accident

  • Reporting the Accident


    Reporting the claim to our call center is the first step in the claims process.  Please call 1-800-2CLAIMS (800-225-2467).

    A Liberty Mutual Customer Service representative will ask you questions regarding what happened in the accident: 
    1.  People involved
    2.  Vehicle Damages
    3.  Injuries
    4.  Witness and police report information.

    The Customer Service representative will then explain next steps and give you a claim number and the phone number of the claims team that will be personally handling your claim.

    During this phone call, Liberty Mutual will offer you services such as:

    1.  Vehicle Inspection of Damages (Estimate/Appraisal)
    2.  Rental Reservation (if you have rental coverage). 
    3.  Towing Assistance to a shop
    4.  Payment Options