Claims Center

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Sometimes "insurance speak" can sound like a foreign language. Cut through the fog with our handy glossary below!

Definition:

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Supplemental Repair Process

A repairer may uncover additional damage during the repair or disassembly process that could not be seen by the appraiser during the initial inspection. When underlying damage from this accident is identified, a supplemental repair estimate is necessary.
- Your repair facility will notify Liberty Mutual of any additional damages to determine if an additional inspection is necessary.
- Supplemental estimates created by the Total Liberty Care (TLC) shop can be approved without the need for additional inspection by a Liberty Mutual Auto Damage Appraiser. This usually speeds up the timing of repairs.