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Customer Testimonials

Testimonial - RV Hit House

Doug, Santa Fe NM

"9:30 at night... a huge crash... I looked down to our house and saw this huge RV..." Find out how our customer became a "loyal believer" in Liberty Mutual after the response he received on a claims incident.

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Testimonial - Car Hit 1000lb Deer

Marc, Basking Ridge NJ

"Slow or not slow, when you hit a 1,000 pound animal, it's a big accident." Find out how our Liberty Mutual Claims Team is "serious about making you happy as a customer."

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Testimonial - Tree Hit House

Michael, Yuba City CA

"The winds were up over 70, 75 miles an hour.... I looked to my neighbor and saw their 60-foot ash tree was leaning toward my house." Find out how Liberty Mutual gave our customer the confidence that he would be taken care of - from the moment he called the Liberty Mutual toll-free claims number to the day he received his last check.

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Testimonial - Locked Car Keys

Sandra, Reno NV

"My son and I were locked out of the car. I contacted Liberty Mutual, expecting to get a voice mail on a Saturday morning." Find out how a Liberty Mutual Sales Representative exceeded our customer's expectations and saved her quite a bit of money.

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Testimonial - Car Hit Telephone Pole

Tom, Clifton Park NY

"The storm hit overnight... the Jeep fishtailed directly into the path of an oncoming highway truck." Find out how our Liberty Mutual Customer Claims Team helped a customer walk away from an accident onto firm financial ground.

Ever had a tree fall on your house or hit a thousand pound animal with your car?

We understand that when a customer has their auto and home insurance with Liberty Mutual, they expect us to do everything possible to provide a hassle-free claims experience.

In these videos, several of our customers talk about the extraordinary circumstances they found themselves in, and how Liberty Mutual responded.