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Home Special Services

24 Hour Claims Service

If you have a homeowners' loss…

There are some things that you can do to reduce your chances of a loss. We outline some seasonal tips in our Weather Center and other general tips in the Home & Child Safety Section.

If something happens to your property or personal possessions, there are things you can do to help us help you and make the entire process smoother.

Before a Loss

1) Advance Preparation. We recommend you create an inventory of all your personal belongings before a loss occurs. If you suffer a loss, having an inventory of all your property will speed in the resolution of your claim and ensure that you have not overlooked any damaged items. If you have access to a camcorder, we suggest you make a video record of every room in your house or other photographic documentation of your belongings. Of course, both of these documents should be kept in a safe place that is protected from fire or other types of loss.

2) Periodically review your coverage. Discovering you are underinsured after a loss occurs can be devastating. You can use our Home Rebuilder Tool to estimate the cost to rebuild your home. Do you have any expensive items? Some items carry specific limits and may need to be specifically insured. If you have any questions, call your local sales office to review your coverage.

3) Plan your escape route. In an emergency, everyone must know what to do and act quickly. Prepare an escape route and make sure everyone in your family knows the plan and where to meet once out of the house.

If Something Happens…

1) Safety First. Your family’s safety is the most important thing. In an emergency, make sure everyone gets out of the house or to a safe place.

2) Call the authorities. As soon as you determine that everyone is safe, call the Fire Department or Police, if appropriate.

3) Call us. Use our claim reporting number 1-800-713-7379 24-hours a day and leave the rest to us. Our claims representatives can provide immediate funds for temporary living and replacement clothing if necessary. We will assist you in every phase of recovering from the loss.

4) Protect your property. We can assist you with emergency repairs and other services, to protect the property from further damages until repairs can be completed.

Thank you for insuring with Liberty Mutual!

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