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As a Liberty policyholder, you'll receive many benefits and services beyond what other companies offer. Here are some of the Special Services we offer our policyholders. 24 Hour Claims Service - Your local office is ready to serve you during regular business hours and a toll-free number is available to report accidents on evenings and weekends. Automobile Repair Program - We have an extensive network of repair shops that will appraise your vehicle (except in MA) as well as honor Liberty Mutual appraisals. If your car is repaired at one of these facilities, we guarantee the quality of repair. Deductible Recovery -- If another party was at fault for an accident, we have dedicated units who aggressively pursue collection from the responsible party's insurance carrier and prompt reimbursement of your deductible. Drive-In Appraisal Centers - We have conveniently located drive-in appraisal centers. Most auto claims can be settled immediately -- you may receive your check and repair estimate during your appraisal appointment. Fraud Detection -- We aggressively resist fraudulent claims that may be brought against you. We work closely with the National Insurance Crime Bureau and local law enforcement agencies to detect and deter fraudulent claims. Glass Replacement Services - We have an extensive network of glass replacement facilities and the repair can be completed at your home, work or other convenient location. Legal Services - We have an extensive network of lawyers throughout the U.S. and Canada to protect your interests in the event you are sued as a result of an accident. Roadside Assistance - You will receive access to a toll free, 800 number to over 17,000 authorized tow and service facilities and over 10,000 professional locksmiths on call in the U.S. and Canada. Substitute Transportation - We can arrange replacement transportation during the time your vehicle is under repair. Frequently the vehicle can be delivered to you. Vehicle Locator Services - In the event your vehicle is damaged beyond repair, we can assist you in locating a comparable replacement vehicle.
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