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Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.
Welcome Care by Volvo customers to Liberty Mutual Insurance
+What is the status of my Care by Volvo order?-What is the status of my Care by Volvo order?What is the status of my Care by Volvo order?

For an update on your Care by Volvo order or delivery date, please contact Volvo Customer Care at 1-800-550-5658.

+What if I am already a Liberty Mutual auto insurance customer?-What if I am already a Liberty Mutual auto insurance customer?What if I am already a Liberty Mutual auto insurance customer?

That’s great! As part of your Care by Volvo program, your Volvo will be covered separately from your existing auto insurance policy.

+What happens at the end of my Care by Volvo subscription?-What happens at the end of my Care by Volvo subscription?What happens at the end of my Care by Volvo subscription?

Once your Care by Volvo subscription ends, the insurance coverage will expire too. You are welcome to reapply for the Care by Volvo program, or contact Liberty Mutual Insurance about insurance on another vehicle. If you exit the Care by Volvo program early, your insurance policy will stop at that time.

+What if I want different coverage than what is provided through Care by Volvo?-What if I want different coverage than what is provided through Care by Volvo?What if I want different coverage than what is provided through Care by Volvo?

The insurance coverages included in the Care by Volvo lease program cannot be changed*. If the coverage options included in the Care by Volvo program don’t meet your unique coverage needs, you can work directly with Liberty Mutual Insurance to explore insurance options for a car that you own or lease.

+What if I want to insure another vehicle?-What if I want to insure another vehicle?What if I want to insure another vehicle?

Liberty Mutual is happy to offer a competitive rate on an additional vehicle, umbrella, or homeowners policy. Click here to complete your quote online or call 1-844-237-5606.

+How do I file an insurance claim?-How do I file an insurance claim?How do I file an insurance claim?

If you need to make a claim, please report the claim to Liberty Mutual Insurance by calling 1-844-237-5606 at your earliest opportunity.

*Coverage levels and options may vary by state

**"You" and "yours" is the Care by Volvo subscriber. "We" and "us" is Liberty Mutual Insurance.

+What type of insurance coverage is included with Care by Volvo?-What type of insurance coverage is included with Care by Volvo?What type of insurance coverage is included with Care by Volvo?
Your coverages have been preselected. You receive the following auto insurance coverage through Liberty Mutual Insurance as part of your Care by Volvo monthly subscription payment*:
  • Bodily Injury Liability: $250,000 per person; $500,000 per accident
  • Property Damage Liability: $100,000
  • Comprehensive: $500 Deductible
  • Collision: $500 Deductible
  • Underinsured/Uninsured Motorist: $250,000 per person; $500,000 per accident
  • Required Medical Payments/PIP Coverage
  • Rental Reimbursement Coverage
  • Other state specific coverages as required by law

In the case of a loss, you will be responsible for paying the applicable deductible amount, as stated in your insurance policy. If you have any questions about the auto insurance coverage included in Care by Volvo, please contact Liberty Mutual Insurance at 1-844-237-5606.

*Coverage levels and options shown above may vary by state

+Will my insurance policy cover the full 24-month subscription?-Will my insurance policy cover the full 24-month subscription?Will my insurance policy cover the full 24-month subscription?

Your policy period is one year. Your continued eligibility for coverage under a Liberty Mutual insurance policy will be automatically evaluated before the start of the next policy term. If you meet the eligibility requirements, your policy will renew for another policy term.

If you do not meet eligibility requirements your Care by Volvo subscription will be affected. Please contact Volvo for more information.

+How do I file an insurance claim?-How do I file an insurance claim?How do I file an insurance claim?

If you need to make a claim, please report the claim to Liberty Mutual Insurance by calling 1-844-237-5606 at your earliest opportunity.

+I lost my Vehicle Insurance ID card, where can I get another?-I lost my Vehicle Insurance ID card, where can I get another?I lost my Vehicle Insurance ID card, where can I get another?

To replace a lost ID card, please contact Liberty Mutual Insurance at 1-800-225-8285.

+I’m moving, what do I need to do?-I’m moving, what do I need to do?I’m moving, what do I need to do?

Please contact your Volvo Customer Care representative at 1-800-550-5658. Depending on where you are moving to, you may need to complete a new application.