Liberty Mutual
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Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Hurricane Preparation

Reduce your risk of hurricane damage

Proper hurricane preparation means taking advantage of the following tips well before you're in a hurricane's path to ensure your safety, and the safety of your family and property. Download the Liberty Mutual App to easily report a claim in the event of hurricane damage.

People (and Pets)
  • Educate your family by creating an evacuation plan for when a hurricane is approaching. Map the safest areas and routes through which to evacuate your home. Identify multiple emergency transit routes in all directions, as well as a primary and a secondary meeting location. Know where your nearest evacuation shelters are located.
  • Prepare an easily transportable emergency kit.
  • Identify an out-of-area contact. Designate a friend or a family member in another state who can act as a communications manager, and make sure that person has your updated contact list (children's schools, doctors' offices, employers, etc.).
  • Find out how your community alerts residents to an emergency. Sign up for email, text message, and social media alerts where available.
  • Make sure that everyone in your family can identify hurricane warnings and understands what to do when warnings are given.
  • Ensure that drinkable water is available. Fill up bathtubs and sinks.
  • Keep your car fueled, in good working condition, and stocked with emergency supplies and a change of clothes.
  • Know where and how family pets will be cared for.
  • Make your home hurricane-ready by installing hurricane shutters and securing loose roof shingles or tiles.
  • Secure loose rain gutters and downspouts and clear any clogged areas or debris to prevent water damage to your property.
  • Trim or remove trees that are close enough to fall on your house.
  • Consult a professional to perform these improvements if you are unable to do so.
  • Don't leave objects in your yard that could easily be picked up by the wind.
  • Consider purchasing a portable generator or installing a home generator for use during power outages. Remember to keep generators and other alternate power/heat sources outside, at least 20 feet away from windows and doors, and protected from moisture.
    • Make copies of all important documents (passport, driver's license, birth certificate, financial documentation, auto registration and license, property deeds, will, etc.) and keep copies with an out-of-area contact.
    • Create a home inventory on your smartphone or iPad. This will be helpful in identifying missing or damaged items and will make filing your insurance claim much easier if necessary.
    • Unplug household electronics and switch off circuit breakers to prevent damage from power surges.