Online or Over the Phone, We're Ready to Help When You Need Us Most
At Liberty Mutual, we know that filing a claim can seem like a stressful situation. But it doesn't have to be. You can choose from three easy ways to file a claim, and once it's been reported, track its progress quickly and easily by logging in2012033017144851
Report and Track Your Claim Online
To report your claim online, simply log in2012033017144851
(from your computer or mobile device
), and answer some simple questions about your claim. You will then receive a claim number and, if necessary, a Liberty Mutual Claims Representative will contact you - usually within one business day.
You can also track the status of a claim online. Once the claim has been filed you can:
Sign Up for SMS/Text Alerts
- View your claim information
- Contact your claim representative
- Send us photos and documents
- Find appraisal information
- View payment details
- Change your contact information
- And more
Sign up for SMS/text message alerts to receive notifications on the status of your claim. Text message updates could include the acknowledgement of your claim, availability of your estimate, or updates on your payment status. Log in2012033017144851 to eService to get started.1
Still have questions? Check out our Frequently Asked Questions
for more information.
Report a Claim With Liberty Mutual Mobile
Not only can you log in and report a claim from your mobile device, you can also download the Liberty Mutual Mobile
- Map your location using GPS
- Take pictures of damage
- Record a voice note to help you remember key details
- And more
Available for both iPhone
For all Illinois customers affected by the recent storms, please see the Department of Insurance bulletin
to see what actions we have taken. For further questions, please contact your agent.
Call Us Anytime
24 hours a day, 7 days a week, call us to report a claim, check the status or simply ask questions.
Call: 1-800-2CLAIMS (1-800-225-2467)