Arizona

At the Liberty Mutual office in Tucson, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Tucson office is located in the National Bank of Arizona building across the street from Joe's Crab Shack. Since 1979 we have been proudly serving Tucson, Oro Valley, Pima County and other Southern Arizona communities. Causes close to our hearts Our representatives participate in Tucson's Susan G. Komen Race for Cure and have provided a grant of $5,000 to the Marana High School Dance Team. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Tucson, AZ

11/16/2022

It's 4:48pm. I called and the lady started asking extra questions after claiming to have pulled my quote up. She then said that I can't insure 1 of 2 vehicles because the other one is in my wife's name. When I asked why, she said because of the law. When I asked if it was state law, she said/repeated that Liberty Mutual doesn't want them to do it that way so I would have to get 2 separate quotes. She also said that making a claim would be a problem if both vehicles had the same insurance holder. She then took a long time saying that she was putting in our information. When she got back on the phone, she gave me a quote around $45 more than what we were quoted on Liberty Mutual website. I said, "Woah, I'm not going to be doing that". She said, "ok" then hung up on me at the end of the "K". I could tell from the jump that I was going to regret calling in. Never again. 0 Stars

Terrible. Raised my rates without telling. Sent me to collections before they canceled my account. Those annoying commercials, only pay for what you need is a lie. They add things you don't want and Don't need without telling you, expect you to pay for it and when you don't they send you to collections. Liberty mutual is a scam!! Avoid them like large crowds during a covid outbreak.

I've found a better insurance company,, I had an issue with sr22 and no one knew how to deal with it.

Very good attention I was attended by Jasmin Lopez very attentive and very good service attended to all my doubts excellent help

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

I now have life insurance thanks to Jasmin Ayon. She was very informative and answered all my questions thoroughly. She helped me decided which policy was the best fit for me. She’s very sweet, and I’ll be contacting her again for any future policy needs.

THE VERY WORST COMPANY I HAVE EVER EXPERIENCED!  i NEVER, E-V-E-R RECEIVED A COPY OF MY POLICY!
WHEN I CANCELLED THEM,  THEY TOOK ADDITIONAL 3 PAYMENTS OF $174 OUT OF MY BANK ACCOUNT!
YOU CAN'T COMMUNICATE AND YOU CAN'T CANCEL!!!
THEY ARE SCARY !

Can't penetrate the voice mail or meet local agent very easily.
Bounced all over the country on phone. My agent retired months ago and I'm still referred to him. Not pleased.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

I needed a new insurance company asap. Got in hold of a lady named Jasmin and off the bat the most welcoming and kindness lady I have ever spoke to on the phone in my life. Jasmin took really good care of me and made me feel important. She gave me a rate for my car insurance that could not refuse and was on board. 10/10 customer service and I highly recommend anyone who needs a new insurance company should talk straight with Jasmin because knowing she will give you the best rate. Id give this 6 stars if I could

I've had a lot of problems with these people but that started in Boston, MA and New Mexico. It must be in my DNA but their employees seem to do what they want and get away with it. Insurance is a big business especially life insurance!

Thank you for taking the time to leave 5 Stars!

Got there in the middle of the day and they were closed. Another gentleman was there as well he had been there the day before with the same outcome. Strongly encourage anybody going here to call 1st.

Thank you for the 5 stars, April Governale!

I made an auto accident claim 3 weeks ago. 3 weeks later I'm still waiting for a return phone call. I have been calling on a daily basis and wait for more than an hour and still cant get a hold of anyone, I get a recording of :someone will be right with you" but upon being switched to a "live person" I get a recording of a message that gives a sequence of numbers and tben says that they are not avaliable and to leave a message. I have left numerous messages and still no call backs. It's like you are forced to communicate through text or online. I called Roadside assistance to get a live person, which also took quite some time to get a hold of anyone. Finally someone answered and the customer representative tried to help me after I explained my situation. She said she would get me a live person. She tried for about an hour and was unsuccessful so she finally transferred me and I got the same recordings I had been dealing with from before. So very frustrating. The worst customer service I have ever experienced. I wish the withdrawl of my monthly payment was as delayed as their call back service....of course not, they're right on time with that!!

Went from loving the company in 2020 to hating it in 2021. My policy was set to renew and the premium was raised by $40 a month, so i shopped around and found a much better rate, upon cancelling my policy with this company; I'm informed I owe nearly $120 as a partial payment for the month of coverage under my "renewed" policy. Here's the kicker, i never signed any renewal documents, they charged me without providing anything, claiming my account was in arrears. I have had 0 liability or collision claims and was treated as though i was the problem. When calling to cancel the agent tried to make it sound like the company i was going with was inadequate. Terrible company, absolutely avoid! If you use this company, read everything and fully understand they will try to rip you off!

Liberty’s home owners insurance is the worst. Horrible response times, no call backs in a timely manner, surprise bills. I will never recommend this company to anyone I know.

The worst and con artist insurance company around. They will STEAL your information when you call to get a quote. And if you say no. They sign you up anyway! LIBERTY MUTUAL IS A THEFT COMPANY! I can prove it.Do NOT CALL TO GET QUOTES! Repeat!! Do not call to get a quote. ! Trust me. They steal your information. Buyers BEWARE.

They do not give you a rental car even if your car is totaled even though I’m paying for full coverage. They lost my paper work I had to get notarized. The only reason I found out because I called them.  Horrible experience, bad communication.  I’m switching insurance ASAP.

Thank you for the 5 stars, Katherine Healam!

Never call back.  The worst customer service.  I’ve ever had. Pricella Vera is my agent.  Or is she.  She never returns a call after the initial buy of policy

Liberty Mutual has given my family and I good customer service! I am very happy with the services that they have given us! I would recommend Liberty to anyone who needs insurance!!

Thank you for the 5 stars, Donnie Geekie!

Liberty mutual's rates are good for small business owners

The worst insurance company I ever had!!!!

Thank you for the 5 stars, Gilbert Rivera!

Thank you for the 5 stars, Mirna A. Uribe!

Thank you for taking the time to leave this positive review!

Thank you for the review and the 5 Stars!

Thank you for your positive review! This kind of feedback motivates us!

Started online to get quotes and ended up working with a chat agent who reviewed everything with me and set up a policy with no pressure that beat my USAA to a pulp.  I am going to give these guys a shot .

Apparently even though Arizona is a no fault state for glass, they still will raise your rates. That is making you at fault and punishing you for using coverage that I already pat extra for liberty mutual....

First rate service, advice ... Even if I do say so myself.

Liberty Mutual is horrible to deal with!  Hit and run accident, over 6 weeks and getting the run around.  No communication from the insurance company and my car is totaled.  Burns, cuts, bruises and back pain apparently are not injuries unless you go to the emergency room.

Great people who care about what they do!

My agent her name is Sylvia that helped me with what I needed and I'm so grateful for her🤗I recommend Liberty Mutual because there are no hidden cost and my representative was very knowledgeable to go over my policy as well as save me money 👍

In Tucson we call them, " snowbirds! " This old lady crashed into me. My truck still damaged!  If I ran a red light going 45 MPH, I would've killed her car. Her damage is front damage mine is driver side. I had picture and quote sent in to prove this fact.
Time to pay for another six months but I have nothing good to say about Liberty Mutual. No one fought for me to get my truck repaired!

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AZ, CO, NM, NV and UT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mountain Region Virtual Agents

Fue muy Bien servicio con Joseph  diaz es muy professional y me ayudo en todas mis preguntas y me convencio de agarrar tres aseguranzas con liberty mutual .(.home ,auto,and life insurance) thank you so much for all help ..

Great experience.helped get the best deal 5/5 would recommend

This man is a life saver when it comes to insurance, & try’s to help the best way he can.  I was honest about my situation and he did not judge and explained and worked until I got my insurance at the best price he could get me.  You don’t not meet many people like him willing to share knowledge without looking for a dollar.

Joseph Diaz is a Great Agent he works well with customers very Knowledgeable and very professional thank you Joseph for helping me with my Insurance policy!👍👍👍👍👍

Joseph Diaz, what a super guy!! Very professional, personable and fun to work with. He saved my mother nearly $800 on her homeowners and $150 on auto. Thanks Joseph. Highly recommended.

Always helpful and always available. The folks at Liberty Mutual are my insurance people, for everything…cars, houses, and that makes my life easier. Peace of mind would be enough, but their bundled rates beat everyone else I’ve used before too. I definitely recommend them!

Hi Jasmine, thanks for leaving such a positive review!

5 stars because Joseph is A1!! i really appreciate all the effort he placed into getting me an amazing quote and get my policy going in my new state!!! Thanks Joseph! Liberty mutual for the win!!

I had a great experience with Joseph. He explained every bit of my policy and gave me the best offers.

Very helpful and awesome customer service skills..

Joe was friendly, and that makes a difference.  He was knowledgeable and answered all of my questions.  And best of all, he saved me a ton of money.  Thanks, Joe!

Joseph was very helpful, especially when explaining each step of the process. He was very professional, patient and made sure we understood what coverage we were getting on both our home and car insurance. Thank Joseph!

I’m so grateful for your amazing review Yvonne Scott!  Thanks for sharing, glad we could help and appreicate your business!

Previous to Joseph my Farmers Agent wouldn't answer my phone calls and would only text.  Messages were hard to understand.  My rate went up twice in a short time and my agent didn't have a good explanation as to why.  Joseph was thorough and listened to my needs.  He was helpful in deciding what coverage I needed.  I felt like a cared for customer!!  Thank you Joseph, God Bless You and yours!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Kathie Bennett!

I was shopping for Home Insurance.  Called Liberty Mutual and talked with Joseph.  He knew I was shopping and still gave his time, expertise, comparisons.  He answered all my questions. Joseph was willing to wait, giving me time to consider all the information I gathered, Including Liberty.  He wanted me to be completely comfortable and confident with my decision.  It's been a while since I've experienced working with Consultant - who wants you as a client  vs a Sales person - who wants your transaction.    He was able to provide me with a great rate.    Highly recommended for his expertise and his ease to work with.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words and positive review!

Joseph is one of the most professional, knowledgeable and very thorough insurance agents that I've worked with! It was a pleasure working with him as he search for the best auto and homeowner insurance options for me.  I often say, it's not the company/business, but the people that work for the company that make a difference.  I could've gone to any other insurance company, but he was referred to me by one of his clients and that says a lot! 

Great agent and very thorough. I would highly recommend Joseph for going above and  beyond and being very detail oriented and willing to research products to ensure he has all the specifics.

I would like to share my positive experience that I have had with Insurance Agent, Mr. Joseph Diaz from Liberty Mutual

He is a thorough professional who has truly helped me with the following :

- To clearly understand the Motor Insurance Covers, Terms & Conditions

- He recommended the appropriate amount of coverage to help protect me better, by ensuring the necessary covers and limits are in place

- He provided multiple permutations and combinations of products to justify the premium being charged

All in all, I would highly recommend Mr. Joseph’s expertise in his field of expertise to help protect yourselves better.

Joseph is a brilliant Insurance Agent! He was somehow able to increase my coverages all while saving me money monthly on BOTH auto and home insurance policies. After that experience I also trusted him to open life insurance policies for my husband, baby and I! He's our one stop shop! Lucky to have him in my corner! HIGHLY RECOMMEND!!!

Joseph Diaz

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