California

At the Liberty Mutual office in Brentwood, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Brentwood office is located in the Sand Creek Business Center, one block west of Brentwood Blvd. We proudly serve the communities of Brentwood, Antioch, Discovery Bay, Oakley and Pittsburg. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering for the annual walk for Cystic Fibrosis.</li>
<li>Presenting a Be Fire Smart grant to the Denair Volunteer Fire Department.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Brentwood, CA

Hi Gilbert Guina, thanks for your kind words.

We've been insured with Liberty Mutual for nearly 16 years with our Home, 13 years with our Auto and now a Life insurance. Thanks to Cid Cadigal Jr., Ruben Ramirez for re-constructing our bundled package discounts which has saved us a lot more than expected. I couldn't be happier, providing us an offer that I could not resist. Professionally thorough. Follow-up accordingly. Easy transaction. Keep in mind, everything was processed remotely. Would highly recommend their services.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Really bad customer service at this location. My agent Christina Hannon used to be awesome, not I never hear back from the agent or the supervisor. I have been texting, emailing, calling, NO RESPONSE!!! Not sure what is up. Need help

I've been with Liberty Mutual for a long time with multiple cars and houses insured, however this particular agent is pathetic. Don't care attitude, no lack of knowledge. I would avoid them.

Sonia is wonderful. Customer service is a big FAT YES😀

My wife broke down on the side of the freeway two weeks ago. I tried to call for a tow and the system hung up on me the first time and just rang for minutes, unanswered the second time and everytime after. It was 100 degrees, I was worried for her safety. When I finally got through, nobody apologized or anything. Oh well. That's my only gripe. What else can you review? How about their website? It never works. Tried to update my info and it just loads for minutes. Nothing ever happens. Pssh.

We have had Liberty Mutual for 8 years now, and have not had to file a claim until recently. We suffered water damage to our home on 8-14-09, and have had a difficult time seeking remedy with Liberty Mutual.

We woke up to 3/4 inch of water in our upstairs bathroom, water running down the air conditioning duct, into the hallway, into the living room below, and into the garage.

I met with the adjuster on 8-17, who was accompanied by a construction company. At first we were ok with using this construction firm, but it became apparent Liberty Mutual did not have our interests at heart, and wanted us to accept inferior repairs to our home. There was alot of talk of painting and patching, not removing and replacing. I have a problem with just painting over obvious water damage (stained sheetrock), especially since this has to be disclosed if we sell our home.

We got two individual bids on our own, and each was in the $20,000 range. Liberty Mutual wants to pay $5,000 toward repairs

At the Liberty Mutual office in Corona, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Corona office is located at the I-15 and the CA-91 junction. Between N. Main Street and N. Joy Street.&nbsp; Since 1991 our office has proudly served the communities and surrounding areas of the Inland Empire, Riverside County, San Bernardino County, and parts of Los Angeles County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Utilizing the Serve with Liberty program to volunteer at the Second Harvest Food Bank in Riverside.</li>
<li>Participating in events such as a food drive for The Healing Center Outreach/Our Angels Soup Kitchen and Cupboard in Lake Elsinore.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Corona, CA

At the Liberty Mutual office in Elk Grove, trained local agents can help you find the coverage you need, and the discounts you deserve. We are located in Liberty Center II off of East Stockton Boulevard.Liberty Mutual has had an office presence in the greater Sacramento area since the early 1960's. We proudly serve our local communities including Citrus Heights, Clarksburg, Davis, Elk Grove, El Dorado Hills, Fair Oaks, Folsom, Galt, Granite Bay, Lincoln, Lodi, Orangevale, Rocklin, Roseville, Stockton, Sacramento and West Sacramento.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Making Strides against Breast Cancer</li><li>Supporting Give with Liberty at 100% of all team members</li><li>Serve with Liberty at the local Elk Grove Food Bank</li><li>Local Fire Departments through Liberty Mutual's Firemark Award</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Elk Grove, CA

Hi WeDa Beast, the local sales agents in this office thank you for your positive review!

We're sorry to hear you were less than satisfied. Could you elaborate what caused you to leave our office a negative review?

Thank you for your positive review about Sarah! This kind of feedback motivates us to continue exceeding quality standards.

I thought I understood insurance and it would be easy to figure out what I needed on my own. However, there were many things I hadn’t considered! I was so happy to work with LM in Elk Grove. They were thorough with their questioning,  ensuring I got the coverage I needed. My agent is Sarah Ross and I don’t know what I’d do without her. It pays to have a real expert. Thank you!! 🙏

Thank you for the 5 stars and positive comments!

They have multiple carriers they work with! I ended up getting a great rate, great service, and AMAZING COVERAGE.

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

My family has been insured by LM for years. We especially love working with Sarah Ross. She's proactive, friendly, and competent. Love her!

Great group of people! They are very attentive to their customer needs & questions.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Liberty mutual has always treated me very professionally at a reasonable rate. I would recommend them to friends and family.

Hi John Sandoval , Thank you for taking the time to leave us a review.

Excellent service and agents that care to make sure you are protected. Been insured my entire driving life with Liberty Mutual and recommend them to everyone I know. 

Hi Randy R, Thank you for taking the time to leave us a review.

Kenneth Carson has been helping me for quite a while on various policies and I could not ask for more. Kenneth is willing to go above and beyond time and time again. Please consider Kenneth for your personalized agent -- you won't regret it!

At the Liberty Mutual office in Irvine, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Irvine office is located on Von Karman Ave. between Dupont Dr. and Campus Dr. on the 2nd floor of the 200 tower. We share the same space as Bistango. We proudly serve Irvine, Costa Mesa, Anaheim and Garden Grove. Causes close to our hearts Our representatives participate in a number of community activities including participating in the Serve with Liberty program by volunteering at our local food bank. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Irvine, CA

I've had them for a few years now and have not needed anything from them until recently. I was waiting for a document that I needed to send to the dmv and although they originally said 24-48 hours, it's going to be a week already and they still don't have it ready. I keep getting told that they will have it done by a certain day/time but every time I have called to make sure it is done it keeps getting pushed back because they have not started the process. I finally got someone to process it and they said to give them 24 MORE hours to complete. I called again the next day and was told it wasn't completed and would take ANOTHER 72 hours to process. This is ridiculous and horrible customer service. Once this document is FINALLY completed I will be canceling my policy and leaving this company. Either they are lying about the amount of time it takes or they are inefficient. Why would I want to stay with this company?

everythings is ok untill they get your bussiness.
from there the worst customer service I have ever received in my entire life
since I started paying auto insurance.
I WILL NOT RECOMMEND THIS COMPANY TO ANYBODY.

PS.IF I CAN GIVE THEM A ZERO STAR I WOULD.

Spoke with my agent Kim Brennan who yelled at me when I questioned why my auto insurance went up over $2,000 with no accidents or tickets. No warning why my rates went up and terrible customer service. I would not recommend liberty to anyone! I would give 0 stars if I could!

At the Liberty Mutual office in Rocklin, trained local agents can help you find the coverage you need, and the discounts you deserve. Liberty Mutual has had an office presence in the greater Sacramento area since the early 1960’s. We proudly serve our local communities including Rocklin, Roseville, Folsom, El Dorado Hills, Granite Bay, Orangevale, and Lincoln.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>The United Way and The American Cancer Society</li><li>The ALS Foundation</li><li>The Don Jones Foundation and Habitat for Humanity</li><li>Partners with our Local Fire Departments</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Rocklin, CA

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Hard to get a hold of anyone that can help in customer service. Cannot make an online account with my policy number. Cannot cancel my account through app or customer service. I have been trying for a month now. The customer representatives keep submitting forms for cancellation, but nothing ever happens with it. I would not recommend liberty mutual insurance to anyone! I will never use this company again!

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

Hi Brianne McCusker, Thank you for taking the time to leave us a review. We look forward to helping you again in the future.

Thank you for letting us know that you're frustrated. All feedback is important to us and we’re sorry to hear you’ve had a negative experience.

Worst insurance company ever, horrible customer service, increased my payment from $40 to $220 and when I canceled they treat me like an enemy and charge me another $75 which they couldn't tell me what that was for (basically a cancelation fee, even though they claim to not have those, if you don't cancel at the end of the year they'll take away any agreed upon discounts and back charge you. Not even a month went by and I was waiting for an answer to what this charge was for and liberty mutual jerks already sent the $75 amount to collections. Been a customer since 2016 always paid on time, never had any accidents and as soon as I cant afford them and need their help they acted like they are 0% on my side, save yourself the trouble, stay away from this company!!

Thank you for sharing how you feel. I’m thrilled that you are satisfied with our services.

I'm always call once a month to make sure my bills are paid on time and if they charged me double when I call I explained they take care of it right away.

Poor customer service! After closing a policy I was not informed of a remaining balance and never received a bill. Then I get a letter from a collection agency for over $400. Why couldn’t LM tell me there was an amount owed when I cancelled the policy so I could pay then? I don’t need that passive aggressive behavior from a company we have been with for over 6 years and have paid a lot of money with multiple policies. I have cancelled all of Liberty Mutual policies and found USAA to be more customer oriented, friendlier and much cheaper than LM.

TERRIBLE customer service.  Long wait times, no return phone calls, no way to email anyone from the website.  Long time customer, and I am now looking for a different insurance company.

If you value top notch coverage with a fortune 100 company to protect what you value most there is no better choice than Liberty Mutual. Who do you want in your corner a cheap company or one with over 100 years in the business.

Liberty Mutual is AWFUL. They took a very long time to respond to my claim (months) and they offered a reduced amount to my claim request citing "50/50 liability" based on the other parties telephone interview. The police report and witness testimony were not considered. I have rejected this initial offer and will be pursuing legal action. Liberty Mutual made a "bad faith" decision. I look forward to finding a new insurance company for both my auto and home needs, one with integrity that makes decisions in a timely professional manner. The agent in this case should be fired.

They have excellent agents  they respond fast

I've been with Liberty Mutual for 30 plus years, as I call the gateway oaks phone it just rings and rings...

Best helpful staff, great rates. Used them for years, won't change.

Kenneth A. Carson has come through time and time for me personally and professionally. I couldn't more highly recommend Ken and his team! Thank you Ken!

Awful place with very poor communication skills.

SAVE YOUR MONEY and go somewhere else Liberty Mutual is the worst service i have ever received. It took more then two months for my claim to be done. I am having to pay and request my own police report to do my GAP insurance keep in mind I had my accident two months ago and still in the process. Invest your money for a good insurance company that cares and will take care of you.

I am in the process of refinancing my home and Kevin Oclaray was referred to me by my loan officer for a better rate on my homeowners ins. He saved me over $200 on my annual rate. As awesome as that is..what was even more amazing was I let him quote me on Auto ins. I had been with Geico going on 20 yrs. I have shopped rates maybe 3 times in that period and never found a cheaper rate. Well..."I just saved a ton of money  on my car insurance...by switching to Liberty Mutual...$2571.80 a YEAR to be exact!" Thanks Kevin!

I have been with Liberty Mutual and Kevin Oclaray for over 10 years now. Kevin and his team are amazing. Kevin is not always available, but his entire team is awesome to work with. My rates are always competitive, I shop around time to time and they always have the best package.

In the past year, I have needed Kevin's advice on both an auto claim and home insurance claim. I spoke with him directly about the situation and he guided be though the process with ease. The claims process was smooth and simple. I even used Liberty Mutuals phone app to file the fence claim and it was super easy. I had a check to fix my fence 5 days after filing. I was impressed.

In the end, you never know how your insurance is until you need it. When I did, Kevin and Liberty Mutual were priceless.

I'm sorry one star is as low as Liberty Mutual can be rated. Not only are they cancelling all home insurance in the the foothills of Yuba County, they have provided negligent, even potentially criminal support to my friends garage fire three months ago.  Farmers, my insurance carrier, has paid almost 1 million dolllars in repairing our house damaged a year ago in a fire. Please do NOT use Liberty Mutual there horrible support and cancellations of existing policies warrant financial punishment and exclusion!

Received excellent service, Thank you Liberty Mutual!

Colby is awesome! We were looking for an affordable life insurance plan for our growing family. He was able to find a plan that fit our budget and our needs. I have recommended Liberty Mutual to all my friends and family!!!! Thanks Colby

Colby helped me with my insurance and I’m glad he did! He’s an amazing agent who actually listens to his clients. I will be recommending him to anyone who is looking for insurance!

Colby is an amazing agent. He is extremely easy to talk to and very knowledgeable on what coverage is needed for your personal needs. I highly recommend going to Colby for all of your personal insurance needs!

Very disappointed in Liberty Mutual. I changed my home owners insurance to Liberty and 2 months in they decided to cancel my policy?!?!?! If you dont have a brand new everything this company will not assure you. Liberty Mutual only insures brand new. Save time and mo ey and go with anyone else. Liberty Mutual is only interested in making money and not concerned with their customers.

At the Liberty Mutual office in San Diego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Diego office is located in the Kearny Mesa area, off of Ruffin Rd.Since 2002 our office has proudly served Mission Valley, downtown San Diego, Point Loma, Kearny Mesa, Mira Mesa, Chula Vista, Santee, Coronado and La Jolla.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Participating in the San Diego and Hispanic Chambers of Commerce.</li><li>Volunteering at local organizations through our Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

San Diego, CA

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

My automatic payments increases very month WITHOUT giving me and explanation.  I have tried several times to contact someone, it takes FOREVER to get anyone to respond and by the time they do , I am already busy with work or something else.  DO NOT GET THIS INSURANCE!  It’s scam!

I wonder if Liberty Mutual realizes that all those YOUNG PEOPLE in their commercial live with their parents and don't need homeowners insurance. That commercial is mind numbing.

Terrible. I have such a long list of complaints.  Being insured in my house and autos I expected to be treated so much better.   Unfortunately I had 2 claims   Neither our fault.   We are so tired of terrible customer service.  Both of our adjusters again not one good thing to say   Oh and our policy continues to skyrocket.  Well you have lost our business

The WORST of the WORST

If I could give NEGATIVE stars, I would!!!  IMPOSSIBLE to get anyone on the phone, they would not update a policy unless it was "manually" updated.  They told us two days.....a week later....and 38 minutes on the phone, I was disconnected.   PATHETIC.....and Covid is NO EXCUSE for this kind of Customer Service.....or lack thereof!!!

ZERO STARS if i could...currently on rental insurance claim on a bedroom waterleak from upstairs tenant,, its been 12 days waiting for approval of hotel to @ least sleep in..meantime i been stress out figuring out where im going to stay another night, i dont have funds to pay for hotel then get reimburse later so im waiting on this APPROVAL for lodging which my policy clearly states im qualify for...rude customer service with a taje or leave mentalith....i regret deeply choosing this company...dont say i didnt warn you....i probably get my apt fix and ready before any approvals SMH

No dedicated agent to help, had several issues I asked to be elevated and never heard another thing and talked down to when they supposedly updated the address for insurance Impounds and they updated the ne of the new mortgage company but not the address and then told me that they can only send the bill to the address they have - they were provided the new address but apparently only updated the name and somehow the insured was at fault!? When the name of the mortgage company is correct and the address is for the previous mortgage company it is their lack of completion of inputting the new information.

Called. Phone was Answered quickly. Knowledgeable, helpful agents. Good prices, highly recommended

My vehicle was involved in an accident over 10 weeks ago. I have been trying to work with this company to have my vehicle repaired. This company is a scam. No one has been returning my calls. I can not reach a human. They have not been coordinating with the auto body shop that has been working on my vehicle. In addition to this they also cancelled my rental car reservation and created a different reservation after I received the rental car. As a result I was billed hundreds of dollars from the rental car company. I can not get a hold of an adjuster or management representative.

After receiving such horrible service from this company I will absolutely be switching to AAA. Liberty Mutual is a total and complete waste of money. You truly find out the value of insurance when you have an accident and this company has turned by fender bender into a complete nightmare. Never again     will I utilize a company that demonstrates such a complete lack of professionalism, care, or concern for their customers.

Horrible Appalling services and communication. I paid for the whole year from 6/17/20-6/17/21. They sent me a bill for $40.78 in May 2021 and if I don’t pay it my policy will be canceled.I called the billing for the notice and spoke to Chris. He said that I was put on monthly charges for $4 fees however I paid The Upfront for the whole year.  I’m going to file complaint with insurance Department.

Watch out if you start a policy and need to cancel it if you own a business. They will tell you they never received any cancelation form. They will try and tell you ever little thing possible and its all BS. Go elsewhere, trust me

Between home & auto I spend over $2600 per year with this company.  I recently had a flood in my home caused by the HOA.  Due to this fact I was told that Liberty was not responsible for any payments to restore my home.  When I tried to get them involved to at least mediate the situation I found that I was doing most of the work.  It has now been over four months, I have had to take money from one of my retirement accounts to pay for the damages (still not done but ran out of money), and when I called and emailed Liberty Mutual with an additional question I had, I got no response.  Save yourself the grief and look elsewhere for insurance.

I appreciate the customer service when I called for assistance.

Michael Kiefer is amazing to work with, very responsive in answering my questions and making sure all my insurance needs are met.  You will be very happy you made the call.

If you are military, I suggest checking out geico. Liberty mutual charges quite a bit of money for the same coverage. For an example, I wanted to cover two vehicles with a $500 deductible, rental car, and emergency services. Geico only charged me $215. That is with a speeding ticket from 2 years ago. Liberty mutual however, wanted to charge me $348 minus rental coverage and emergency services.

Pretty average service for an insurance company. Nothing special.

Terrible cust service. Cust service rep was rude and had incorrect info.

Their anti-customer service at liberty mutual. And they continue to be but they speak English

Customer service unfamiliar with basic insurance inquiries

worst lying thieving company no integrity just wants money and changes your policy without your consent to get more money out of you, will not cover losses on a claim

Awful service the worst insurance company I ever dealt with -5 star is what they deserve

Pretty rough service, I could barely muster a quote out of them on my car...

Worst possible company to handle a claim. Terrible people who do everything they can to string you along without settling a claim.

The worst customer service I have ever experienced. They continue to increase my home owner's insurance with no notification or reason at all. I left several emails for them to contact me and i have yet to receive a phone call from anyone at their office. I will be shopping around for a new company immediately. Stay away from this company if you know what is good for you.

I'd give half a star if I could. The WORST customer service I've literally ever experienced. I have been trying to get help for 2 WEEKS. I've sent emails and left voicemails for multiple people and no one has said a word in response. As soon as this claim is settled, I'm switching insurance companies.

At the Liberty Mutual office in San Jose, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Jose office is located inside Central Park Plaza at Junction and E. Plumeria Dr. Liberty Mutual has partnered with a panel of trusted insurance carriers to create a broader market of coverage solutions. This will provide a better customer experience by allowing for additional options when the Liberty Mutual products are not the solution for you. We proudly serve the Silicon Valley, the South Bay, the Peninsula, and the Greater Bay Area. Causes close to our hearts Our office supports local non-profit organizations within our community through our Serve with Liberty and Give with Liberty programs. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.We also provide pet insurance to protect the 4-legged members of your family.

San Jose, CA

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I have been a Liberty Mutual Customer for more than 30 years. My dad was for 70 years before he past. I had a personal Agent when I started who would advise me about policies and how much insurance I needed, etc. I haven't had that kind of person for a few years and when I just called the Presidential line for Liberty Mutual the woman said that Liberty Mutual is not a Service organization anymore. They have sales people who work on commission so if you are not buying a new policy, they don't want to speak with you and they have the 1-800 people who don't know you or your needs. For Liberty Mutual, it is not a personal business any more, only transactional. How sad for LM.

No just no. Had a claim against one of their customers that was 100% at fault which they did admit but in making the situation right they gave bad information gave me a horrible rep Amanda Hernandez who first conversation said great things but then flip flopped in the next conversation. Was extremely upset was lied to and I did send her a courtesy email to let her know my initial dealings with the collision repair that they suggested didn't go well and did not do what I was told they would do. She has since decided to not respond to that email nor has she returned any other phone calls. Avoid avoid avoid.

I was referred to Liberty.  I had to leave a voicemail message & I never heard from anyone so I'm going to move on to another insurance carrier for now for sure.  I just can't believe the broker fees &all the nonsense fees that these insurance companies are charging just 2make money off human beings!  Unbelievable!
I did locate an insurance agent in town that does not charge broker fees!!!! Wow!

I filed a claim one year ago, and it has not been resolved until one year later. I don’t know what your company’s employees are doing every day, but I can be sure that you will not be able to resolve a simple traffic accident claim within a year. I hope the manager of your company can see this comment and contact me, thank you

Agent have to make an appointment to meet you.  It's an empty office.

Overall no questions were left unanswered. I was able to make a very convenient and affordable plan depending on my needs. I left happy and very comfortable with my new insurance company 👌

Switch to Nationwide and save $200. Just got sick of Liberty Mutual (LM) TV commercials claiming new insurers save money while my premiums go up. My Home Owners Policy premium (been a LM customer for a decade+) went up 14.5% while coverage increased 0.35% and the LM agent thought that was a deal. So I switched and saved.

Lampai is the best agent, solves all issues and responds questions!

At the Liberty Mutual office in San Ramon, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Ramon office is located inside Building 15 of Bishop Ranch, which is across from the Alcosta Medical Center.We proudly serve the communities of San Ramon, Danville, Alamo and Castro Valley.Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Working with the City Chamber of Commerce, as well as local fire and police departments, to organize a number of fundraisers and community service events.</li><li>Volunteering with the Food Bank in Oakland, where we packaged healthy food for needy families.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

San Ramon, CA

Customer service from this company sucks, Every time you try to call somebody to speak it routs to somebody who never answers your call, eg michael remirez . this person will never return your call because this is regarding paying you

Too expensive for the same exact insurance everyone else offers.... These insurance companies are over regulated by the State, (California), that there's really no difference in any of them. The laws and regulations in California is the biggest reason why insurance is so expensive here.

If you have Liberty Mutual as th Insurer, please switch carrierrs. My husband and I were fire victims of the Santa Rosa fire.  Our insurance adjustor initially told us we had 180% replacement cost coverage because it was considered a catastrophe. Six months later when it is time to write the final check we receive a call from the "Large Loss" Team Manager saying the previous information that we were given was inaccurate and that we only have 135% replacement cost. Finding this after the fact and now not being able to rebuild our home devastates us. LIBERTY MUTUAL YOU SHOULD BE ASHAMED OF YOURSELVES!

In probable black out due to serious Fire Danger, I parked my car ouside my garage. I called Roadside service because dash showed flat tire.  I am a senior and wanted to be sure I could leave my home safely, if necessary.  Service Rep Richard was great, he checked all my tires and found all were seriously low. I will request him in the future.

Best service from AJ. He is  knowledgeable and listen to customer needs.

At the Santa Monica Liberty Mutual office, trained local agents work to customize your insurance coverages so you only pay for what you need. Our office is located on Olympic Bl. Between Centinela Ave. and Cloverfield Blvd. at the Lantana Santa Monica complex, Building 4.We proudly serve the communities and surrounding areas of Los Angeles &amp; Ventura Counties.Causes close to our hearts<ul><li>Our representatives Serve their local community by volunteering their time in our Annual Serve with Liberty program.</li><li>Liberty Mutual Matches up to 100% for participating charities in our Annual Give with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a Local Sales Representative Today to learn more about which Auto, Home, Life and Pet insurance options are best for you and your family.﻿

Santa Monica, CA

Hi Anthony Mejia, Thank you for taking the time to leave us a review.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office for Personal Lines & Casualty Insurance. If you are unable to find your claims handler's contact information, please call 800-362-000 for assistance.

Liberty Mutual is the archetypal, god-awful American corporation. I wish nothing but ill will towards this conglomerate after seeing them patently lie to avoid paying out a legitimate workers comp claim for my family.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. We would like to know what caused your review and how we can help make the situation right Luis.

Rates to pricey I just can't see paying $158 doller's a month for insurance my driving record is not that shot . & My vehicle is not to New you just can't trust commercials any longer .

I can’t believe this place is making money off me. I always get Poor service from them every time I call every year or two. I will cancel my policy this time because of this office with Ad@am gl@zer

I got here at 8. Around 8:15 someone that doesn't work for LM told me I couldn't walk in and speak with them it's appointment only. I drove all the way here for nothing because it says that nowhere online. I called and spoke with someone from their office just to be transferred to a LM call center. I came to the that facility and called that facility specifically to speak with someone in person to better understand the situation and look at my car. This was unprofessional. And I'm very unhappy with their service.

Do not do business with Liberty Mutual. If you have them as an insurer  switch as soon as you can. My husband and I were victims of the Northern Cal fire in October 2017. Our insurance adjustor conveyed to us verbally and in writing that we had 180% replacement cost coverage because a wildfire affecting 5,000 plus homes was considered a catastraphe...now that it is time to pay out the claim and six month later after we have already spent monies toward our rebuild and even after Liberty Mutual's third party contractor showed in excess of 180% of the rebuild replacement cost, they don't want to pay the claim.....this devastates us as we cannot now rebuild our original home or an equivalent. LIBERTY MUTUAL YOU SHOULD BE VERY VERY VERY ASHAMED OF YOURSELVES.

liberty mutual the worst insurance company...  dont let there commercials fool you..  there insured backed into us causing damage to our company truck while it was parked 100% his fault 3 months later still no resolve...  christine burke and catie sprague  typical agents schooled to make us jump through hoops...dont sign up with liberty mutual go with anyone else you will be better off....    see you in court,  juries hate insurance companies..  liberty mutual shame on you..  you will end up paying 5 times more when you lose....

Josh gets the job done.  Good price, a reliable person to call, and prompt.  What more can you ask for?

Contact insurance agent Adam Glazer for a free quote on your Auto, Home, or Life Insurance and see how much you could save by switching to Liberty Mutual Insurance. (310) 316-9428 ext. 57057

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