California

At the Liberty Mutual office in San Diego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Diego office is located in the Kearny Mesa area, off of Ruffin Rd.Since 2002 our office has proudly served Mission Valley, downtown San Diego, Point Loma, Kearny Mesa, Mira Mesa, Chula Vista, Santee, Coronado and La Jolla.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Participating in the San Diego and Hispanic Chambers of Commerce.</li><li>Volunteering at local organizations through our Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

San Diego, CA

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

My automatic payments increases very month WITHOUT giving me and explanation.  I have tried several times to contact someone, it takes FOREVER to get anyone to respond and by the time they do , I am already busy with work or something else.  DO NOT GET THIS INSURANCE!  It’s scam!

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

I wonder if Liberty Mutual realizes that all those YOUNG PEOPLE in their commercial live with their parents and don't need homeowners insurance. That commercial is mind numbing.

Terrible. I have such a long list of complaints.  Being insured in my house and autos I expected to be treated so much better.   Unfortunately I had 2 claims   Neither our fault.   We are so tired of terrible customer service.  Both of our adjusters again not one good thing to say   Oh and our policy continues to skyrocket.  Well you have lost our business

The WORST of the WORST

If I could give NEGATIVE stars, I would!!!  IMPOSSIBLE to get anyone on the phone, they would not update a policy unless it was "manually" updated.  They told us two days.....a week later....and 38 minutes on the phone, I was disconnected.   PATHETIC.....and Covid is NO EXCUSE for this kind of Customer Service.....or lack thereof!!!

ZERO STARS if i could...currently on rental insurance claim on a bedroom waterleak from upstairs tenant,, its been 12 days waiting for approval of hotel to @ least sleep in..meantime i been stress out figuring out where im going to stay another night, i dont have funds to pay for hotel then get reimburse later so im waiting on this APPROVAL for lodging which my policy clearly states im qualify for...rude customer service with a taje or leave mentalith....i regret deeply choosing this company...dont say i didnt warn you....i probably get my apt fix and ready before any approvals SMH

No dedicated agent to help, had several issues I asked to be elevated and never heard another thing and talked down to when they supposedly updated the address for insurance Impounds and they updated the ne of the new mortgage company but not the address and then told me that they can only send the bill to the address they have - they were provided the new address but apparently only updated the name and somehow the insured was at fault!? When the name of the mortgage company is correct and the address is for the previous mortgage company it is their lack of completion of inputting the new information.

Called. Phone was Answered quickly. Knowledgeable, helpful agents. Good prices, highly recommended

My vehicle was involved in an accident over 10 weeks ago. I have been trying to work with this company to have my vehicle repaired. This company is a scam. No one has been returning my calls. I can not reach a human. They have not been coordinating with the auto body shop that has been working on my vehicle. In addition to this they also cancelled my rental car reservation and created a different reservation after I received the rental car. As a result I was billed hundreds of dollars from the rental car company. I can not get a hold of an adjuster or management representative.

After receiving such horrible service from this company I will absolutely be switching to AAA. Liberty Mutual is a total and complete waste of money. You truly find out the value of insurance when you have an accident and this company has turned by fender bender into a complete nightmare. Never again     will I utilize a company that demonstrates such a complete lack of professionalism, care, or concern for their customers.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Horrible Appalling services and communication. I paid for the whole year from 6/17/20-6/17/21. They sent me a bill for $40.78 in May 2021 and if I don’t pay it my policy will be canceled.I called the billing for the notice and spoke to Chris. He said that I was put on monthly charges for $4 fees however I paid The Upfront for the whole year.  I’m going to file complaint with insurance Department.

Watch out if you start a policy and need to cancel it if you own a business. They will tell you they never received any cancelation form. They will try and tell you ever little thing possible and its all BS. Go elsewhere, trust me

Between home & auto I spend over $2600 per year with this company.  I recently had a flood in my home caused by the HOA.  Due to this fact I was told that Liberty was not responsible for any payments to restore my home.  When I tried to get them involved to at least mediate the situation I found that I was doing most of the work.  It has now been over four months, I have had to take money from one of my retirement accounts to pay for the damages (still not done but ran out of money), and when I called and emailed Liberty Mutual with an additional question I had, I got no response.  Save yourself the grief and look elsewhere for insurance.

I appreciate the customer service when I called for assistance.

Michael Kiefer is amazing to work with, very responsive in answering my questions and making sure all my insurance needs are met.  You will be very happy you made the call.

If you are military, I suggest checking out geico. Liberty mutual charges quite a bit of money for the same coverage. For an example, I wanted to cover two vehicles with a $500 deductible, rental car, and emergency services. Geico only charged me $215. That is with a speeding ticket from 2 years ago. Liberty mutual however, wanted to charge me $348 minus rental coverage and emergency services.

Pretty average service for an insurance company. Nothing special.

Terrible cust service. Cust service rep was rude and had incorrect info.

Their anti-customer service at liberty mutual. And they continue to be but they speak English

Customer service unfamiliar with basic insurance inquiries

worst lying thieving company no integrity just wants money and changes your policy without your consent to get more money out of you, will not cover losses on a claim

Awful service the worst insurance company I ever dealt with -5 star is what they deserve

Pretty rough service, I could barely muster a quote out of them on my car...

Worst possible company to handle a claim. Terrible people who do everything they can to string you along without settling a claim.

The worst customer service I have ever experienced. They continue to increase my home owner's insurance with no notification or reason at all. I left several emails for them to contact me and i have yet to receive a phone call from anyone at their office. I will be shopping around for a new company immediately. Stay away from this company if you know what is good for you.

I'd give half a star if I could. The WORST customer service I've literally ever experienced. I have been trying to get help for 2 WEEKS. I've sent emails and left voicemails for multiple people and no one has said a word in response. As soon as this claim is settled, I'm switching insurance companies.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Enrique Ayala

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Enrique Ayala

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About me

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Enrique

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Enrique

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Enrique