California

At the Liberty Mutual office in San Diego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Diego office is located in the Kearny Mesa area, off of Ruffin Rd.Since 2002 our office has proudly served Mission Valley, downtown San Diego, Point Loma, Kearny Mesa, Mira Mesa, Chula Vista, Santee, Coronado and La Jolla.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Participating in the San Diego and Hispanic Chambers of Commerce.</li><li>Volunteering at local organizations through our Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

San Diego, CA

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

My automatic payments increases very month WITHOUT giving me and explanation.  I have tried several times to contact someone, it takes FOREVER to get anyone to respond and by the time they do , I am already busy with work or something else.  DO NOT GET THIS INSURANCE!  It’s scam!

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

I wonder if Liberty Mutual realizes that all those YOUNG PEOPLE in their commercial live with their parents and don't need homeowners insurance. That commercial is mind numbing.

Terrible. I have such a long list of complaints.  Being insured in my house and autos I expected to be treated so much better.   Unfortunately I had 2 claims   Neither our fault.   We are so tired of terrible customer service.  Both of our adjusters again not one good thing to say   Oh and our policy continues to skyrocket.  Well you have lost our business

The WORST of the WORST

If I could give NEGATIVE stars, I would!!!  IMPOSSIBLE to get anyone on the phone, they would not update a policy unless it was "manually" updated.  They told us two days.....a week later....and 38 minutes on the phone, I was disconnected.   PATHETIC.....and Covid is NO EXCUSE for this kind of Customer Service.....or lack thereof!!!

ZERO STARS if i could...currently on rental insurance claim on a bedroom waterleak from upstairs tenant,, its been 12 days waiting for approval of hotel to @ least sleep in..meantime i been stress out figuring out where im going to stay another night, i dont have funds to pay for hotel then get reimburse later so im waiting on this APPROVAL for lodging which my policy clearly states im qualify for...rude customer service with a taje or leave mentalith....i regret deeply choosing this company...dont say i didnt warn you....i probably get my apt fix and ready before any approvals SMH

No dedicated agent to help, had several issues I asked to be elevated and never heard another thing and talked down to when they supposedly updated the address for insurance Impounds and they updated the ne of the new mortgage company but not the address and then told me that they can only send the bill to the address they have - they were provided the new address but apparently only updated the name and somehow the insured was at fault!? When the name of the mortgage company is correct and the address is for the previous mortgage company it is their lack of completion of inputting the new information.

Called. Phone was Answered quickly. Knowledgeable, helpful agents. Good prices, highly recommended

My vehicle was involved in an accident over 10 weeks ago. I have been trying to work with this company to have my vehicle repaired. This company is a scam. No one has been returning my calls. I can not reach a human. They have not been coordinating with the auto body shop that has been working on my vehicle. In addition to this they also cancelled my rental car reservation and created a different reservation after I received the rental car. As a result I was billed hundreds of dollars from the rental car company. I can not get a hold of an adjuster or management representative.

After receiving such horrible service from this company I will absolutely be switching to AAA. Liberty Mutual is a total and complete waste of money. You truly find out the value of insurance when you have an accident and this company has turned by fender bender into a complete nightmare. Never again     will I utilize a company that demonstrates such a complete lack of professionalism, care, or concern for their customers.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Horrible Appalling services and communication. I paid for the whole year from 6/17/20-6/17/21. They sent me a bill for $40.78 in May 2021 and if I don’t pay it my policy will be canceled.I called the billing for the notice and spoke to Chris. He said that I was put on monthly charges for $4 fees however I paid The Upfront for the whole year.  I’m going to file complaint with insurance Department.

Watch out if you start a policy and need to cancel it if you own a business. They will tell you they never received any cancelation form. They will try and tell you ever little thing possible and its all BS. Go elsewhere, trust me

Between home & auto I spend over $2600 per year with this company.  I recently had a flood in my home caused by the HOA.  Due to this fact I was told that Liberty was not responsible for any payments to restore my home.  When I tried to get them involved to at least mediate the situation I found that I was doing most of the work.  It has now been over four months, I have had to take money from one of my retirement accounts to pay for the damages (still not done but ran out of money), and when I called and emailed Liberty Mutual with an additional question I had, I got no response.  Save yourself the grief and look elsewhere for insurance.

I appreciate the customer service when I called for assistance.

Michael Kiefer is amazing to work with, very responsive in answering my questions and making sure all my insurance needs are met.  You will be very happy you made the call.

If you are military, I suggest checking out geico. Liberty mutual charges quite a bit of money for the same coverage. For an example, I wanted to cover two vehicles with a $500 deductible, rental car, and emergency services. Geico only charged me $215. That is with a speeding ticket from 2 years ago. Liberty mutual however, wanted to charge me $348 minus rental coverage and emergency services.

Pretty average service for an insurance company. Nothing special.

Terrible cust service. Cust service rep was rude and had incorrect info.

Their anti-customer service at liberty mutual. And they continue to be but they speak English

Customer service unfamiliar with basic insurance inquiries

worst lying thieving company no integrity just wants money and changes your policy without your consent to get more money out of you, will not cover losses on a claim

Awful service the worst insurance company I ever dealt with -5 star is what they deserve

Pretty rough service, I could barely muster a quote out of them on my car...

Worst possible company to handle a claim. Terrible people who do everything they can to string you along without settling a claim.

The worst customer service I have ever experienced. They continue to increase my home owner's insurance with no notification or reason at all. I left several emails for them to contact me and i have yet to receive a phone call from anyone at their office. I will be shopping around for a new company immediately. Stay away from this company if you know what is good for you.

I'd give half a star if I could. The WORST customer service I've literally ever experienced. I have been trying to get help for 2 WEEKS. I've sent emails and left voicemails for multiple people and no one has said a word in response. As soon as this claim is settled, I'm switching insurance companies.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

Hi Chase Penrose, thanks for leaving such a positive review!

Susanne shopped several carriers for me and found me the best deal on my auto insurance. She made the whole process so easy and saved me hundreds of dollars! I recommend giving her a call if you are looking to save without any hassle.

Hi Vicki Haworth, thanks for leaving such a positive review!

I've had the pleasure of working with Susanne for over 20 years! I am in WA State and refer to Susanne all of my clients who are moving to CA as I know she will give them excellent service in covering their insurance needs.

I had excellent service with Zach W. Did not speak to Susan at all. He is an asset to the team.

Hi san diego allison, thanks for leaving such a positive review!

Susanne is incredibly helpful. She takes her time to walk you through everything and provides detailed information in writing.  I’ve used her for countless years for auto, home, renters, and umbrella policies… and I’m so pleased I did.  She’s made everything smooth and easy.

Your review means a lot to us and lets us know I’m on the right track!

Susanne is my go to for any Property & Casualty needs! She truly cares about her clients and handles them all with the upmost care. She is extremely thorough, precise, and walks her clients through her process very easily. If you or anyone you know is looking for an Insurance broker for all property & casualty insurance brokerage services, Susanne is your girl!

Thank you, Robert McClure. This review made our day!

I have been a client of Susannes for over 22 years. I have had the best service, quickest responses, genuine guidance, and thoughful ideas. I would highly recommend. 

Thank you Amy, it is an honor to work with you and your clients.

I have known and referred clients to Susanne for 10 plus years, she is one of the best in her field.  She is always looking out for the client's best interest as far as coverage needed or not needed and is extremely responsive. I would recommend Susanne for whatever insurance needs you have!

Susanne provided us with excellent service for our renters and pet insurance.  She is very knowledgeable and professional and truly cares about her clients making sure that they get the best products for their needs.

Heather Sandison, thank you for your review. We appreciate your business!

Susanne has been so helpful! She gets back to me quickly, she is so professional and has simplified my insurance so that I don't have to spend much time thinking about it! Thank you Susanne!

Susanne was so helpful during one of the most stressful times - purchasing a new home. She was so detailed and has the best, calming nature. I recommend her to friends and family!

Susanne is my go to Insurance Agent for all my clients.  I can trust her to get things done. She is honest and very thorough!

My wife met Susanne through the school district representing Liberty Mutual and we received quotes for our automobiles. They were very good so we went with Susan and Liberty Mutual. We eventually insured our home as well when renewal was up. Susanne was very responsive. 8 mos later I purchased a Vespa to ride around town and called Susanne several times but she never returned my call. I had to call a 1-800 # to ad my Vespa to our policy. 2 years later we received our renewals and our auto insurance went through the roof on all 4 of our cars and our trailer. Me and my wife called Susanne for over a month leaving voicemail messages with no response whatsoever, Nothing. After speaking with other educators it was found that they to had skyrocketing rates with no response from the Liberty Mutual sales rep Susanne for the school district. Increased rates and no response from Susanne (10+ voicemails)so we chose not to renew. Then we chose not to renew our homeowners as well. It has been almost 2 years but I just found her business card in my glovebox. On her card she says "I support my customers before, during and after a sale". Not true. Just during the sale then you are on your own. Never ever received any kind of correspendance from Susanne. Googled her and Liberty Mutual and was prompt to write a review so this is it. Hey Susanne, call me and let me know what your thoughts are regarding this post.

Susanne has been such an asset to our family.  She is extremely knowledgeable and has helped us get just the right coverage for our needs.  I highly recommend giving her a call to see how much she can save you!

Susanne Schaible

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Susanne Schaible

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