California

At the Liberty Mutual office in San Jose, trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Jose office is located inside Central Park Plaza at Junction and E. Plumeria Dr. Liberty Mutual has partnered with a panel of trusted insurance carriers to create a broader market of coverage solutions. This will provide a better customer experience by allowing for additional options when the Liberty Mutual products are not the solution for you. We proudly serve the Silicon Valley, the South Bay, the Peninsula, and the Greater Bay Area. Causes close to our hearts Our office supports local non-profit organizations within our community through our Serve with Liberty and Give with Liberty programs. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.We also provide pet insurance to protect the 4-legged members of your family.

San Jose, CA

We're sorry to hear you were less than satisfied. Could you elaborate what caused you to leave our office a negative review?

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I have been a Liberty Mutual Customer for more than 30 years. My dad was for 70 years before he past. I had a personal Agent when I started who would advise me about policies and how much insurance I needed, etc. I haven't had that kind of person for a few years and when I just called the Presidential line for Liberty Mutual the woman said that Liberty Mutual is not a Service organization anymore. They have sales people who work on commission so if you are not buying a new policy, they don't want to speak with you and they have the 1-800 people who don't know you or your needs. For Liberty Mutual, it is not a personal business any more, only transactional. How sad for LM.

No just no. Had a claim against one of their customers that was 100% at fault which they did admit but in making the situation right they gave bad information gave me a horrible rep Amanda Hernandez who first conversation said great things but then flip flopped in the next conversation. Was extremely upset was lied to and I did send her a courtesy email to let her know my initial dealings with the collision repair that they suggested didn't go well and did not do what I was told they would do. She has since decided to not respond to that email nor has she returned any other phone calls. Avoid avoid avoid.

I was referred to Liberty.  I had to leave a voicemail message & I never heard from anyone so I'm going to move on to another insurance carrier for now for sure.  I just can't believe the broker fees &all the nonsense fees that these insurance companies are charging just 2make money off human beings!  Unbelievable!
I did locate an insurance agent in town that does not charge broker fees!!!! Wow!

I filed a claim one year ago, and it has not been resolved until one year later. I don’t know what your company’s employees are doing every day, but I can be sure that you will not be able to resolve a simple traffic accident claim within a year. I hope the manager of your company can see this comment and contact me, thank you

Agent have to make an appointment to meet you.  It's an empty office.

Overall no questions were left unanswered. I was able to make a very convenient and affordable plan depending on my needs. I left happy and very comfortable with my new insurance company 👌

This company is a Huge FRAUD & SCAM of a business. Very sad. They do not pay or take responsibility. A large work truck of a company (Blackwell Engineering) they  insure crashed into my convertible & they REFUSE to pay in an effort to save money. Corporate Greed. After telling my story it turns out im just one of many scams & frauds......

Switch to Nationwide and save $200. Just got sick of Liberty Mutual (LM) TV commercials claiming new insurers save money while my premiums go up. My Home Owners Policy premium (been a LM customer for a decade+) went up 14.5% while coverage increased 0.35% and the LM agent thought that was a deal. So I switched and saved.

Lampai is the best agent, solves all issues and responds questions!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

Hi Shaheer Shabbir, thanks for leaving such a positive review!

I’ve been using Thuan for all my insurance needs for over 4 years now. From rental, liability, umbrella, car, to even motorcycle.

He’s always quick to respond and help me figure out what the best insurance policies are and happy to help me tune them so I get the best coverage for the money. I would highly recommend him to anyone looking to navigate their insurance offerings.

Thank you so much for taking the time to leave us this amazing review.

Thuan is very nice!! He is very active and always want to save the money for his customers. Definitely a 5-star. Highly recommended!!

Hi Yuna Gan, thanks for leaving such a positive review!

Thuan was very quick and efficient in giving me several competitive auto insurance quotes.

Hi Glenmil Jr, Thank you for taking the time to leave us a review.

Thuan is very knowledgeable in his line of work! He has provided me with valuable advice and wisdom, and continues to be reliable and helpful in any way he can. I look forward to working more with Thuan in the future!

Hi Kunal Rupali, Thank you for taking the time to leave us a review.

We have a good experience and great hospitality from thuan. We know him from last five years. He is fabulous. I will definitely recommend him for his service.

Great to hear! I’m thrilled that you are satisfied with our services.

Thuan was very easy and pleasant to work with. He answered all my questions and did great on my auto and renters policies.

Thuan was of great help for setting up home, auto, and flood insurance. Professional and courteous, and followed up with answers regarding any questions I had promptly. He definitely has expertise in this field and I would not hesitate to work with him again. If you're seeking any kind of insurance, I would recommend contacting Thuan to see how he can assist.

Hi Daniel Noguchi, thanks for leaving such a positive review!

Thuan is very responsive, and supports me in professional way.  I'm quite satisfied.  Do recommend him.

Hi Qing Li, thanks for leaving such a positive review!

Very responsible agent, always willing to help at odd hours and under complicated circumstances.

Thuan is quick and knowledgeable when it comes to renters, car, and homeowner's insurance. He always works to get us the best deal & makes sure we're covered well.

Great Agent. Helped me throughout the whole process and explained everything very clearly. he took the time to patiently answer all my questions. definitely awesome person!

Thuan Tran

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Thuan Tran

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