Texas

At the Liberty Mutual office in San Antonio trained local agents can help you find the coverage you need, and the discounts you deserve. Our San Antonio office is located in the Colonnade I building on IH-10 and Wurzbach. For more than ten years we have proudly served San Antonio, Boerne, Helotes, Stone Oak, Selma, Universal City, and Shavano Park. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting the San Antonio Humane Society and UTSA Roadrunner Athletic Club.</li>
<li>Volunteering at the San Antonio Food Bank and Ronald McDonald House.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

San Antonio, TX

Your review means a lot to us and lets us know I’m on the right track! We look forward to helping you again in the future.

Thank you for taking the time to leave us a review.

Hi Kristy, thank you for taking the time to leave us a review.

Hi Nicky, Thank you for taking the time to leave us a review.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Worst insurance company ever.. they don’t deserve not even 1 star

Hi Cici, the local sales agents in this office thank you for your positive review!

Hi Ken! Thank you for taking the time to leave us a review.

It's a decent insurance customer service after banking hours leaves something to be desired. But when it comes to doing what insurance is supposed to do they are great. Did not have to fight for fair market valuation when my wife's car was totaled.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Worst insurance ever ... got hit by one of their insured and it's been 2 weeks and they haven't got a hold of their costumer going around the bushes making me suffer just cause they dont want to do anything not only that but they want me to make the claim in my insurance like if it was my fault I'm about to loose my job cause I have no car no one has checked to evaluate it either but all they say is you just have to wait... no costumer service whatsoever

Our neighbor thought he might be able to help us out with our plumbing, but asked a friend of his to use his camera to look in our pipes. The guy ended up charging us $275, just to say there was a big clog that needs to be fixed, under the house, but that our insurance ( State Farm) WILL fix it. He seemed so Absolutely Positive, that I believed him; now I think he just didn't want any problems with giving me a large bill, while doing absolutely nothing. I also wonder a bit about my neighbor, at this point, who didn't seem to get any $ from this odd series of events, but who knows? I had asked if he did plumbing; but what he gave me was a guy with a camera, an expensive bill, & nothing else. He even declined finishing a bench ( although his mother is dying).  I don't remember a single plumbing problem from my childhood, so I have no idea if what happened is normal. (My son-in-law is a plumber, but I don't want to bother him, as I know he is already busy with his own job, with a large company.) I was just wondering, after reading some of these reviews, & the personal responses of someone from Liberty Mutual ( very nice, by the way--- now I feel a little bad for saying how sick I am of the commercials--- which is what brought me to this site)---if the plumber who found the clog was right in saying that it WILL be covered by a homeowner's policy. He seemed so sure, & had absolutely no intention of doing the work himself. Was he just scamming me for $275, for 1-2  hours work in the evening, since he couldn't do any of the repairs, and even State Farm doesn't cover that type of repair ( the State Farm insurance representative acted like I was dumber than dirt, & confusing them with a homeowner's warrenty company);  or is it, as the plumber said, something that is typically covered by insurance? I also thought it weird that he wrote that he charged me NOTHING, when he charged me $275.  If you think this was a scam, could you forward this to the San Antonio police department? They are always extremely argumentative & aggressive (one exception), when I have had to contact them in the past, excluding a few calls to report people on the police payroll who were RUDE BEYOND BELIEF!!! ( Maybe the Liberty Mutual representative who has been commenting on people's reviews could moonlight as an advisor for improving public relations within the police department-- they need it!!!)
This was my first review, which I ammended with the above, after reading Liberty Mutual's responses to the reviewers:
I have no experience with Liberty Mutual as an insurance company. I am writing simply because I feel like if I see One More Liberty Mutual commercial I will THROW UP. I know, pretty sicko--- and this really isn't Lance, but I am TELLING Liberty Mutual--- I will NOT buy your insurance simply because I don't want you expanding with MORE commercials. ( We are actually looking for a new insurer for our home, too). Lemu Emu is fine, but ALL THE TIME?!!! And the Wet Teddy Bear version is just awful. That dumb wet teddy bear guy gets on my nerves. Why not showing us all the bad things that can happen to a boat? Or an old lady insuring her life for her dog? Still, I praise Liberty Mutual for not being like the Panda Express commercials, & So Many others, that are ALL ABOUT THE NOISE, which literally tortures me, thanks to the hypnotic treasures that San Antonio creates. So I praise you for no bad noises, & will tell people of your un-Satanic treatment of people in this City of Satan; BUT, can you give me a break for awhile? How about Boston Beer commercials? I've heard they had a few bad ones--- but maybe some of the good ones? Or how about Elon Musk inside his Tesla? Susan Sarandon promoting cows for third world countries? Cute kids in McD commercials--- the QUIET version, with mommy sleeping after a hard  day's work?

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

they send you a letter you can save $665. not true, they only gather your personal information and tell you you're not qualified based on their guide line, very bad company, they wasted my time 30 minute to fill your personal information .

There spam my email every day and won't stop.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Very good company and customer service thus far

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I actually got hold of someone on a Saturday morning, his name was Douglas - professional, cordial, and very helpful as was Kalandria who I spoke with yesterday; both very responsive, courteous.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Liberty Mutual customer support is non-existent. If your a current policy holder, there is no way to get in touch with anyone. When you finally find a customer service phone number, the automated response is on a loop telling you to speak to them via text conversation. The text “option” is non responsive and not a good format for my preference; this leads me to believe they are another company that outsourced is “customer service” to a third party foreign company that will be difficult to work with.

This is review for someone just wanting to ask about adding an item to the policy and getting no response and the experience is so difficult. Can you imagine if a claim had to be made? I am definitely looking elsewhere as I would recommend others do the same.

Good luck

I couldn't find it cause there were no signs to the company but later I Google it found out it was located inside a big office building my daughter said they were a good insurance company I'll try again next month plus I  try to call by phone got electronic voice mail

Hi Gabriel. Thank you for taking the time to leave us a review.

Austin Pilgrims and Jace Miller who handle my claim and neither one of them are helpful. It was Austin Pilgrims was the first who I talked to about my claim but never heard anything back after weeks sending him messages. Then I called claim department and finding out that I have new claim adjuster who name Jace Miller. I left messages to Jace Miller but I never got any responses except two weeks later that I got a mail stating that claim was denied. Yeah, for not able to get hold of their insured driver back when Austin handling my claim.

I been paying full coverage for 2yrs and I got into a accident and they didnt pay me cause my truck has a lift kit . . I called made the claim they told that all I had to do is just pay my deductible.  To take my truck to any shop .1 month later they told me that they weren't going to cover it . .so now my truck is at the shop and I have to pay out of pocket.  That's not fair. Why have full coverage if they dont pay for your damage

Terrible service and straight out liars.  Indicated they were going to cover my home but did not and if I didn't look into the policy I would have never found out.  They were refusing to cancel a policy that I initiated.  Wouldn't give me a phone number to complain and at the end gave me the domestic violence phone number to call, the rep John did not think I was going to look up the number. DO NOT GET INSURANCE WITH LIBERTY MUTUAL.

Hi Scott, thank you for taking the time to leave such a great compliment.

My homeowners policy had DOUBLED in less than 4 years and NO CLAIMS!!!!

I was screwed by this Insurance Company on my Hit & Run Claim. Y'all better RUN RUN RUN, away from this Insurance Company. Don't believe ALL hype anout them CARING

Hi Virginia, thank you for taking the time to leave our local sales agents such a great compliment.

I wanted to thank Maribel for a very great experience in helping me get the very best policies for my home, auto and life insurance. She was very knowledgeable and friendly making me feel that I was truely important. Thank you again for a wonderful experience.

Thank you for sharing your positive experience!

Maribel has been an amazing support when we needed immediate attention and support.  We have had two unfortunate situations occur in our home over the past year and a half.  Recently our water heater broke and water leak all over our kitchen and garage area.  I called her at 7:30 am and she thankfully answered and gave me direction on what I needed to do.  Within the hour we had someone extracting the water out of our home and the claim process had begun.  I felt overwhelmed with the situation and she was there every minute of the way providing the support and answering questions for me regarding the process.  Liberty Mutual has been a great insurance provider, providing great coverage for our times of need and Maribel has been awesome in giving us the information and support along the way.

I highly recommend Liberty Mutual Insurance and Maribel Contreras to be your agent.

Thank you Maribel!

People, find an auto insurance firm that knows vehicles. Liberty Mutual has a commercial airing over and over that talks about a vehicle's "torque ratio". Hey, no such thing. You would think they would hire a knowledgeable advertising firm.

Had called here for a auto insurance quote and they got a lot of info from me and said they would call me back in 10mins while they put something together. Never got a call back.

Response to previous review - Torque ratio is the ratio of output torque to input torque. Cars indeed have torque ratios when talking about the transmission.

My previous comment aside, I had the opportunity to contact them for some quotes and while I didn't select them, they were a pleasure to talk to and get information from.

By far the worst ever COMPANY for insurance, I could write 10 pages on what I went through with this company, I will make sure my issue will be heard by the board of directors, poor costumer service, the claim agent are an absolute disgrace; Morgan Spatola, Jimmie Fielding Jr and Patti Stevens, feel sorry for them they just go to work they can care less about their costumers, so incompetent on every level, lack of professionalism to the highest level. they are clueless on how to handle issues they blame the costumer, I'm not surprised they need to work in a Hamburger place.....TAKE ANY OTHER INSURANCE EVEN the weakest, it is better than Liberty Mutual

liberty mutual is an amazing company and they do care about their customers.Ive had a few claims through them and everytime I was treated exceptionally well ..All claims have a process but my rentals cars were handled immediately and I picked up the rentals within an hour after calling in my claim... the outcome for me has always be exceptionally great!!!! THESE are hard working individuals just like everyone else if you want great customers service then be kind and the service you get will be exceptional ....I had concerns and kindly explained them and I was helped quickly and the customer service was outstanding....

We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

The reason I called Liberty Mutual in the first place was because I’ve heard great things about their claims process and the way they pay out. I got a hold of Nicola for quotes and she was so easy to work with...Prompt and informative. I don’t want insurance to ever be a hassle. Be sure to ask for Nicola Kneale when calling this office.

Thank you for sharing your positive experience! Your review means a lot to us and lets us know I’m on the right track!

I’ve been referring friends, family, and coworkers to Nicola for a few years now. I’ve always trusted that she will do what’s best for them and not try to sell them anything they don’t need. If she can’t offer what they are looking for or she is not within budget, she doesn’t hesitate to refer to another company (as in,  she does the shopping for you!). What’s even better is I can simply text or email her with questions or referrals when I don’t have time to talk on the phone - which is pretty frequent.   I always keep her in mind when the topic of insurance comes up and have no hesitation referring people her way.

Hi Terry, thank you for your positive review!

Excellent service by Todd and great auto, home and umbrella policy rates.

Our agent Nicola has been a great with her advice and expertise.

Thanks for sharing your review with us and the community.

Hi Lynda, Thank you for taking the time to leave us a review!

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Carla is the best!! Everytime I need help with my insurance she is there to help, she is professional, considerate, and super friendly.

Awesome customer service, super responsive and always willing to get that extra mile to help. Thank you Carla!

Carla was great!! she was knowledgeable and very informative . she also provided great customer service .. 

Carla is the best. She went above and beyond for my family and our friends. We will continue to refer her services.

Carla Medrano

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