Colorado

At the Liberty Mutual office in Denver Tech Center, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Denver Tech Center office is located in the Stanford III Building at the intersection of S. Ulster St. and Tufts Ave. Since 2006 our office has proudly served the Denver metro area. Causes close to our hearts Our representatives participate in a number of community activities, such as the meal programs at the Denver Rescue Mission. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Denver, CO

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Nada and Jessica are very nice and helpful people!

Their customer service is absolutely horrible.  45min to 1 hour hold times.  Tried to raise my deductible by $1500 dollars when I tried to make a claim and only wanted to cover less then half the cost of the amount to fix the problem.   Do not deal with these companie they are the worst !

I will never purchase this insurance simply because of their commercials. I hope more people feel the same.

Thank you for taking the time to leave 5 Stars!

Customer service sounds like a rushed robot not like a real uman bean that cares about helping you the best way possible.

Philip Rosas, thank you for your review. We’re so sorry that your experience did not match your expectations!

I have been calling for 5 days and the wait time to get a representative to answer questions are over 20 minutes. Disappointed I was able to speak to someone in less than 3 minutes.

Thank you for the 5 stars, Andrew Curits Meeks (Big Country drewmeeks)!

Thank you for the 5 stars, Debbi Malleck!

They are very  Helpful in all situations.

Thank you for the 5 stars, Shala Johnson!

Thank you for the 5 stars, Reginald Royston!

I been in an accident it wasn't my fault,
I will share with you guys what will happen and how they will take care of the customers.

The prices keep going up! No leeway for late bills, monthly premium doubles if you late !!

Paul Kamber, we are so glad that you enjoyed your experience. Thank you for your business!

Great talking to a rate specialist. Very informative.

Great customer service. Explained my policy in full because I didn't understand it.

Tiffany Marsh, thank you for your review. We appreciate your business!

This company doesn't investigate or acknowledge insurance fraud, very concerning when they raise my rates for someone else's issues.

I highly recommend this fine Establishment
If you want outstanding services and unbeatable value
Get your insurance needs here!
I recomend the agent Rebekah Wright!
She is extremely knowledgeable and friendly and she will go above and beyond to meet the needs you require.
I feel if all  Liberty Mutual agents  made an outstanding experience like Rebekah did for me and my family this company  would be hands down the best insurance company out there .

Quick, accurate policies and very helpful staff on the main answering service.
Tech support must be busy because their commercial insurance access on the app isn't great by any definition of the word.

I send all my Tennant to them for renter's insurance  great service and good prices

Poor customer service. Not accommodating to new customers. Not worth to spend your money and time.

Beware Liberty Mutual and Safeco are the same company. They are a nightmare, as a victim of an accident they are calling me a lair and will not cover damages to my property.
Canceling policies and moving to Amica or AAA.

Would give a better review if they could actually tell me why they "can't offer me a policy at this time". I know I don't have a great driver record but its well on the mend and others have worse records then I. I welcome anyone from Liberty Mutual to contact me as I do wish to be a customer.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I'm getting everything I wanted in my policy

This is not a good company!! They do not keep their prices consistent at all. My mom, who is 57, with no bad record at all, and has a 2006 Murano  started paying 126/month and every month the amount keeps going up. At this point we are up to 156 dollars, and for what!!! If you want to save money and also have an honest and consistent company, LIBERTY MUTUAL is not the place to go AT ALL !

We would like to apologize for your prior experience. We're sorry to hear you were less than satisfied.

Worst insurance company ever.  The reps dont care about you or your property.

If there were an option to rate less than one star I would. Liberty Mutual is by far one of the worst and most unethical businesses I have ever worked with. They over bill, they are very dishonest and they do not take care of their customers.

Fraudulent company, shouldn’t be in business.

This is the worst service I have received. Not only was I misled by the mortgage company who referred me to these incompetent people but mistreated. Fred Guerin and Brandy DeSanti are about the worst people to do business with as they do not know the adequate business processes of the business.

I have had nothing but good experience from Liberty.  Chad was great when I first purchased my home.  I've had property damage and they were quick to response and send someone to my home and it was repaired to my satisfaction. No out of pocket costs!   I'm sticking with you!

Not the best experience with this company. Found out there were two claims that did not belong to me when I started shopping for new insurance recently. My premium just doubled with LM. Reps At LM claimed to not know anything about these claims. As time progressed as I continued to call for answers, knowledge of these two claims from LM’s end were finally revealed. So they have been charging me even though they are still blaming the increase on cost of living. New company was able to resolve my issues and I’m paying half of what LM is trying to charge me. Every time I call customer service at LM, I’m told something different. I got new insurance today and I called Liberty Mutual to get my final balance prior to getting new insurance. I was told $106. No problem. I called back to cancel after getting new insurance and LM told me My bal is $312! I requested for a manager and One was not available. Managers are never available.  They just lost a valuable customer. I paid them over 300 a month with no problem. Do they care...most incompetent company I’ve ever dealt with.

If I could give them no stars, I would. We found out that we had a 4% deductible on our roof after hail damage. It cost us $9400.00 to have our roof replaced instead of a standard $1,000 deductible. Terrible insurance.

Friendly and helpful.  Always available to take my call.  So nice to speak with a person who cares!

Haley Stevens with Liberty Mutual, has been fantastic!  I was in the process of buying a home (very stressful) and Haley has been so helpful.  Explained all of my coverages to me and my family.  Less expensive than the other quotes I received, and with better coverage.  We have our home and auto with them now and are very happy with the policy and the professional relationship!

It wasn’t worth their time to figure out how to keep a customer happy. In the end I went elsewhere, got better coverage, AND less than half the price.

Zero Stars!!! If you want to be spoon fed lies and empty promises call SafeCo/Liberty Muitual.  If you want a to get your rates raised and your property damaged call SafeCo/Liberty Muitual. If you think it should take over a year to get any progress when you file a clame call SafeCo/Liberty Muitual. If you want to throw money away on a worthless Company that had no intention closure call SafeCo/Liberty Muitual.

Quote one price and charge another DISHONEST  !!!!!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AZ, CO, NM, NV and UT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mountain Region Virtual Agents

Dan thank you so much for the revew!  We look forward to serving your insurance needs for years to come!

I've known Jim for 8 years now and has always been helpful and responsive to any and all questions I have.  Wouldn't use anyone else.

Jim Chandler did a Great Job for me today! He's very thorough, professional and he saved me some money!

Always available, knowable, friendly and very helpful'

Our Insurance agent James with Liberty Mutual has been excellent.  This is the first that we had had a rep who lives in the same town as we do, prior all our needs were met nationally over the phone.  James has been great to work with and has spent hours working some comparison quotes and providing additional information for us on several of our policies.  Great customer service and very responsive.  Thanks so much!

I have been with Jim for many years now and he has always been there to answer questions and provide support.  I really appreciate everything he has done to protect my family.

Kevin D, we’re so glad you have had a good experience. We look forward to serving your insurance needs for years to come!

I've been with James for over 10 years. He's so simple and easy to work with. Quick response time and always gets me what I need. I highly recommend James for all your insurance needs. 

I've been a customer of Jim's for 10 years or more.  Jim has always been there when we needed him the most.  He comes thru swiftly with accurate and efficient information and insurance product that is a great fit for us and our budget.  He is very attentative, caring and easy to work with. He has great customer service etiquette. Jim is an amazing Insurance Agent.  

After a frustrating experience with the customer service representatives on the general Liberty Mutual phone line, I sent an email to James Chandler who helped me with my homeowner's insurance a few years ago.  He called me promptly, remembered me and answered all my questions.  He was so helpful and I appreciated the customer service.

Thank you for the 5 stars and kind words, Cathy Raley!

Jim is very easy to work with and is very responsive to all correspondence!  I would recommend him to anyone who is looking for insurance.

Mike Rhyne, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Been working with James for years and it has been a very positive experience!

I’m so grateful for your kind words, Monica K. Thanks for sharing your review with us and the community.

Jim is the agent that I have been working with.  He is friendly and honest! He helped me with all and I mean all of my questions and maybe some silly questions.  He was patient, kind, knowledgeable and professional.  Thankful for agents like Jim.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Leo S!

I've been working with Jim for a number of years and he is by far the most knowledgeable insurance agent I've worked with.  He will take the time to understand your needs and get you the best deal.  

I'm not sure what Cory is reviewing, but it's not Jim. Liberty Mutual is like any other large corporation so I understand Cory's frustration as we've all experienxed what Cory describes with large corporations.  At least Jim tries to make it personal and caring.  Thanks Jim!

Alexandra, B, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I’ve worked with Jim for over 10 years. He is attentive, caring, and quick to find the best options. Even when I’ve shopped around for other insurance rates, the customer service at other companies doesn’t come close to the level of service Jim and his team provide. 

Jim is the best!  Have been working with him for years

Very knowledgeable about details of plans. Willing to spend time to answer questions.  Extremely pleased with quality of service provided by Mr. Chandler. 

James has been our insurance agent for many years and has always taken excellent care of us.  He and his staff have always been very helpful as life has changed for us and our insurance needs have evolved.  Highly recommend him!

I paid my bundled home and auto insurance in full in for one year. Earlier this year, I argued with a dysfunctional Liberty Mutual about my homeowner’s insurance. Liberty tried to bill me second a time for home owners insurance when bill is paid through my mortgage escrow account.

Now we argued about my auto insurance. I only pay for what I need. I am sick and tired of waiting on the telephone forever, no contact via email, navigating a dumb lame website, or missing-in-action non-problem insurance agents. 

Lame TV commercials and a big bird does not make for adequate customer service. At Liberty Mutual real “insurance agents” are actually subcontractors, not employees, who work on commission from home offices and will dump you after the sale is over---never to render future service. Any policy service is rendered by out-of-state corporate call centers broken into disconnected parts staffed by poorly trained scripted personnel (AI assisted) who are not empowered to solve problems but rather dispense stiff generic bureaucratic solutions that serve the corporation not the consumer.

Understand this dismemberment of local customer service, and just-in-time marginal service is a preparation and a transition to over sea’s foreign customer service where wages are lower making for greater profits. Many of us have already encountered this foreign experience in other parts of the economy. Modern technology allows for corporate customer call centers to be located out-of-state or overseas. Corporations are too greedy to hire locally.

Most importantly Liberty Mutual makes serious billing-accounting mistakes implementing insurance agreements (like doubling billing). No communication between their different parts! Home knows not what auto is doing, knows not what claims is doing! They will also attempt to keep your credit card number on file for auto-billing. An unprofessional, irresponsible, dysfunction operation!

I grow weary of marginal telephone service, dumb answering machine bots, temperamental websites, or missing-in-action, non-problem solving, make pretend insurance agents. 

At their lame dysfunction offices, maintaining personal relationships with clients is lost in a by-gone era. These make pretend agents (actually sellers of stuff on commission) are incapable-unable to provide useful informative or policy changes by phone or letter to their so-called clients who to Mutual Liberal are actually just another trick to make a buck.

Most importantly Liberty Mutual makes mistakes implementing your insurance agreement, especially in the billing area, even if paid in full for the year on your home/auto bundle… no communication between their different parts; home does not know what auto is doing! An unprofessional, irresponsible, dysfunction operation!

I am sick and tired of marginal telephone service, navigating a dumb lame website, or missing-in-action non-problem insurance agents. You get a corporate letter with an out-of-state telephone number to a call center where you are to wait (10-20-? minutes, or you get disconnected, or you hang-up due to frustration) before you can talk to a poorly trained staff person who is unable to solve problems.

Customer Be Damned,
Cory Camallieri

James Chandler, LUTCF

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