Connecticut

At the Liberty Mutual office in Glastonbury, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Glastonbury office is located across from the street from The Shops at Somerset Square. Since 1980 our office has proudly served the communities of Glastonbury, Wethersfield, Hebron, Rocky Hill and Hartford. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Clearing and removing brush from game fields and parking areas and setting up a stage and bleachers at the outdoor amphitheater at Camp Chase in Burlington.</li>
<li>Supporting local fire departments with fire safety events.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Glastonbury, CT

Hi Damaris, thank you for taking the time to leave our local sales agents such a great compliment.

Compassionate. Best rates around. I have recommended to several family members.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I’m thrilled that you are satisfied with our services.

Very friendly and knowledgeable. They gave me options. Very pleased with the Glastonbury Team

Liberty Mutual needs to take a stand to  protect the Arctic National Wildlife Refuge. They are failing it and its Indigenous People by insuring fossil fuel companies drilling there.  Insuring fossil fuel companies is ensuring destruction.  Protecting this precious and fragile area needs to come before profits.  Do what is right, Liberty.  Say no to insuring the Mountain Valley Pipeline too for all the same reasons.

Hi Sarah, our local sales agents were blown away by your positive experience.

Comparison is awesome! They have the best customer service and have answered any and all questions I have with efficiency and confidence.

Hi Bob, thank you for taking the time to leave our local sales agents such a great compliment.

Hi adu, our local sales agents were blown away by your positive experience

Your review means a lot to us and lets us know we are on the right track!

Wow! Thank you. This review made our day.

We had a great experiuence with our Comparion Agent, they worked hard to make we saved money.

Hi John, the local sales agents in this office thank you for your positive review!

Mark was a pleasure to work with.  I appreciated him going above and beyond!  That is tough to find these days! Highly recommend for all your insurance needs.

Hi Matt,  thanks for your kind words! If you have friends who need insurance, please send them to this oustanding team!

I’ve had a great experience working with this office for years. Highly recommended.

Hi Edgar, thank you for taking the time to leave your feedback.  We're sorry to hear about the frustrating experience you've had with us.  We'd like to make it right, as our goal is always keeping positive customer relationships not only before but, also after we've been able to help secure your policies for insurance coverage.  Please give us a call at the local office if we can be of any further assistance- (860) 494 7620.

I been buying insurances for many years from deferent agencies and always got very efficient people as my agents, now, I had  never feel so ignored and NEGLECTED like I feel by my Agent Marisol Bonacquisto, when she took my businesses she was on it with an amazing communication, (BTW she got me a great Deal), once she secured the policy’s/accounts than she fully lost interest on me, she didn’t finish all what it come with it, such as cancelation request for the old insurances, keep in mind that I have two policys running for each property only because she haven’t finished the job, also give me wrong information about who is one of my insurance holders, I been calling her and she won’t answer the phone, send her text messages and ignored me, and the times she answered she said that she is been extremely busy with other people’s business or personal matters and that she is on the road and haven’t being able to go to the office, one day I got a call from some insurance that I had never heard about it and they want to inspect my property, I call Marisol to find information about this inspection, and I got no answer by voice nor by text, dealing with her now is very frustrating, I feel bad for saying this but sadly I don’t recommend her to anyone

Pleasant, very knowledgeable, provides just what you need(no hard sell)simply beautiful 👍

Thank you Mike, Positive feedback motivates agents in this office to continue exceeding expectations.

Made process of getting life insurance policy very simple 

Hi Breanna, thank you for taking the time to leave one of our local sales agents such a great compliment.

Denise Rivera provides great customer service and goes the extra mile to find the best rates!

Thank you Sean, this review made our day!

Great customer service and good overview of options presented by Jimmy L.


I can't say enough about Cora and the team. Always ready to take your questions and give you the best possible service. If your looking for insurance, look no further!

Hi Ryan, thank you for taking the time to leave our local sales agents such a great compliment.

We use this agency for our auto, home and life insurance needs. We work with Mark Waters who is always responsive and provides helpful recommendations while always considering our ultimate goals. We highly recommend them!

Amazing customer service from Jimmy. Provided all the information I needed

Hi Trevor, Thank you for taking the time to leave us a review.

Hi Mysti, We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Amar was amazing! Definitely by far my best insurance experience ever! Top notch customer service! He was very professional, thorough, and precise! He was always accessible to answer questions or concerns I had. Very quick in responding and extremely knowledgeable in his field. 

I highly recommend Amar and his team - such a pleasure to work with. Awesome service! 


Goes out of her way to be helpful and explains everything. I wouldn't use anyone else.

We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Amazing experience. Professional kind and Efficient  . Everyone I came into contact with was at the top of their game. Would absolutely recommend this office! 

Amar was able to help me with all my insurance needs. Thank you so much ! 

Thanks John! If you have friends who need insurance, please send them to this outstanding team!

Celinesse Richi was so easy to talk to, and she was able to answer all of my questions without putting me on hold. Great experience!!

The best experience hands down Thank You so very much Amar💎

Hi Pauline, thank you for taking the time to leave our local sales agents such a great compliment.

My agent, Elaine Cieslak, provides excellent customer service and is extremely knowledgeable about all products she sells. 

Hi Priscilla, our local sales agents were blown away by your positive feedback!

Great customer service ! Awesome reps ! And always easy to get ahold of someone 

Thank you KCM! If you have friends who need insurance, please send them to this outstanding team!

Agent Celinesse was extremely informative & helpful.  I would recommend her to everyone i know

Thank you RV, we think you're pretty great too!

Thank you Shameka! This review made our day.

Knowledgeable Reps and great customer service! 

Thank you for this review Tom. When our customers are happy, we're happy!

Thank you for understanding what coverage I need for my home and auto and while saving me money.  Glad I switched insurance companies after 35 years.

Hi, Thank you for taking the time to leave us a review.

Patient and easy to understand Richard walked me through the benefits of all the different types of coverage I needed.

Hi Eric, Thank you for taking the time to leave us a review. We thrilled that you are satisfied with our services.

My insurance agent Amber is phenomenal and made buying insurance super easy

Hi Elizabeth, thanks for your kind words.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Elaine is awesome to work with! She has provided excellent customer service in helping me open up new policy and reviewing best options for me! 

I purchased insurance through Amber. She took the time to answer all my questions and was wonderful to work with. 

Hi Damaris, the local sales agents in this office thank you for your positive review!

Great Customer Service every time!
Always willing to help and answer any questions or concerns I may have.

Thank you!  When our customers are happy, we're happy.

Great service.  They got me set up with Life insurance in no time.  

Hi Jeremy, thank you for taking the time to leave our local sales agents such a great compliment!

Great agency! I am very pleased with all the carrier options they offer to customize the coverage for my needs.

Hi Jonathan, we're sorry to hear this feedback. Please accept our sincerest apologies.

Got a call from one of their representatives at 9:30 PM... 9:30 PM!!! Only because I wanted an online quote sent to me. Completely unprofessional to call at that time. Respect people's time and life.

Hi Amy, We have many talented agents within our office. Perhaps we could find a better fit?

Horrible!! Agents are unprofessional, don’t return calls or emails. I ended my policies with them and ended up saving $325 a month! Run, don’t walk to a different agency

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

I've been purchasing insurance for my automobiles,home, and business for over 50years and never have I experienced such incompetence as I have experienced with your company
and office.
Approximately five years ago my brother added me on to his policy as a driver. The following year the renewal wrote me in as a co-owner of the policy. .of your own doing. We asked you to straighten it out and it never happened. Two years later the listed automobile was sold and we again asked your office to make the appropriate measures. Last April I receive a renewal for the vehicle that was sold two years previous and were told by your office that it was taken care of.
Again we contacted your office and we were again told it was taken care of. Now I have received a collection notice stating that I owe Liberty Mutual for a vehicle that was sold two years ago on a policy that was never approved or signed for by me.
It is painfully obvious that the emus are running the operation .
Giving you one star was the only way I could get to post this. You don't deserve that.
Thank you for the aggrevation
John V Novi

The representative was very nice and understanding and helpful and patience with me sorry u can't remember her name but I do appreciate her🙂

I got a good quote when I switched to liberty my girlfriend got her first car so I told them to give them a call and she got a better rate than me

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I am over the moon aggravated with my claims process.
Though the world is suffering from lack of supply chain, however this should not result in the lack of customer support.
6 weeks and my car is still sitting around.
Best part is each Friday though out this process I receive a message that the rental vehicle needs to go back. This whole process is mind blowing.

I call to purchase insurance for my car staff was so unprofessional they had trying to go so deep in my personal life I ask to speak with someone else next person keep the same negative attitude vibe  I end up purchase with elsewhere .worst experience ever,they need to work on Costomers skills and remind their self they are here to help people in need for insurance

Sumamente desilusionada de esta compañía de seguro solo por no darnos una extensión de 2 día nos tumbaron el seguro de nuestro vehículo no pudieron conservarnos como clientes ni mucho menos no pudieron cojer nuestro pago de seguro  en la cual para mi eso no es profesional

Hi Monique, we're sorry to see you were less than satisfied. Please give our service department a call at 844-266-4213 should you need further assistance.

These guys are the best I’ll recommended anyone to join there team

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

They did not remind me  of my bill but I remembered my policy was up. I tried to pay online and it wouldn’t let me. Then I tried to pay through the app and it wouldn’t let me. Then I tried calling and didn’t reach anyone so I decided to cancel. After I cancel they sent me a bill for $55 because I didn’t pay, when I tried to pay for 2 weeks, when they didn’t even send me any kind of bill before I canceled.

Thank you for the 5 stars, Carolyn Mangiofico!

There are too many robots, I just want actual customer service.

Thank you for the 5 stars, Timothy J. Galonski!

The web is better then the phone experience

Thank you for the 5 stars, Omar Rodriguez!

Thank you for the 5 stars, Attiyah Rodrigues!

We're sorry to hear you weren't satisfied. Our company prides itself on delighting customers. Thank you for letting us know that you're frustrated.

Liberty mutual is expensive... you will pay...there is no state of connecticut employee discount, rates go up every year... homeowners insurance is terrible...

I had a policy with Liberty Mutual for car insurance. I worked with Michael Collins from the Glastonbury CT location. At first he was attentive and on top of everything. I had to cancel the policy the next month because the engine on the car went. I called Michael Collins and he said no problem I'll take care of it. For the next 2 months they continued to take the premium out of the bank account. I kept calling and he told me, sorry about that I'll take care of it. I had to call the bank and stop payment. Here we are over a year later, Liberty Mutual put me into collections for non-payment claiming I owe them over $1000 for a policy I cancelled a month after I opened it. I have called multiple times for almost 2 months now to have this resolved and have gotten nowhere. I spoke with Michael Collins once and now he dodges my phone calls. Every time I call I am sent to some call center and can never get the same person twice. Not only have they dinged my credit but have taken money that doesn't belong to them. All I've gotten is the run around. Do not use this company!!!! Scammers!! Get you in the door and then screw you.

Liberty mutual is a great insurance. The service is also great over the phone when and if issues come up.

People don't return your phone calls it says will return your call in 4 hours or by the end of the day they did neither either of the people I called not happy after 25 years being a customer

I have tried for months to reach someone here and can not get ahold of a single person. Therefore my flood insurance has now expired. Worst company ever

horrible customer service. i never authorized renter's insurance yet it was still added. had the nerve to call my phone asking for reasons why i switched insurance companies and started asking questions that they have no business asking. will never do business with them again.

Son muy hamables y en tienden lo que rear mente tu necesitas de un ceguro de hautomobil y hotras cosas mas los recomiendo

i CAN SAY ENOUGH ABOUT WHAT A WONDERFUL COMPANY. SO HAPPY AND PLEASED, GREAT RATES,  BRITTNEY FARRELL WAS EXCELLENT IN GETTING MY HUSBAND AND I THE BEST PRICING!

Robert Johnson has to be the worst insurance guy in the buissness! He is unresponsive, unreliable,  and a liar. Look elsewhere for your insurance needs

Great experience working with Liberty Mutual. Definitely recommend.

BUYER BEWARE. A friend of mine has been getting Scammed out of her money by this branch. She shopped lower prices and went with a different option and her previous agent here Rob Johnson continues to reinstate her policy. She filed a complaint with the manager Stephanie Johnson and she did absolutely NOTHING about it! Now my friend is paying for two insurance policies! Do NOT trust these people with your personal information. They are SCAM ARTISTS and cannot be trusted!

Rob and Stephanie Johnson are a mess. Not only did they continuously reinstate my sister’s policy AFTER SHE REPEATEDLY CANCELLED IT but they then used her debit card to pay for another random person’s policy! Steer clear of Liberty Mutual as a whole, they know about these people and have done nothing about them.

Don’t do business with Rob or Stephanie.! Both crooks!

Vanessa was amazing helping me square things away.

I never write reviews. However, I feel the necessity to make people aware of the services offered by STEPHANIE WHITEWAY. I contacted her and requested a home and car insurance quote. After checking different quotes, we decided to go with another company. I let her know that we were going with another company that suited our needs and thanked her (EVERYTHING IS RECORDED IN OUR TEXT CONVERSATION). Oh, surprise, she filled car insurance under my husband and I. With NO authorization, AND it went to COLLECTIONS, and we had to deal with that. But it was not enough for her, and now we got a new letter saying that we have home insurance with Liberty Mutual and that we need to pay over 1100. Are you kidding me? Who does file policies under people's name only because a quote was requested and with NO agreement or authorization. She has been one of the most unprofessional and unethical person we have had to deal with.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Very positive attitude and very helpful and quick!

Thank you so much for taking the time to leave us this amazing review.

I’m thrilled that you are satisfied with our services. I wish you all the best.

He was a excellent sell’s representative and explained all the good deals they had to offer I would recommend getting help from him for any type of insurance

Thank you, Iriz. This review made our day!

He was very kind and had amazing customer service found me a really good price on renter insurance

Friendly. Quick responses, very helpful and was able to get me a lower rate!

Great guy. A big help in getting me the right coverage, for a affordable price.

Thank you Kylie! I am happy I was able to get you better coverage and save you money!!

Mark was amazing! Very friendly and professional, and helped me get the best rate I could. Satisfied customer 100%

Mark was very pleasant and easy to understand. it was a pleasure to have him as my agent. i will recommend him to my family and friends...

Hi Kevin, Thank you for taking the time to leave us a review.

Jamal, we are so glad that you enjoyed your experience. Thank you for your business!

This Man went out of His way to provide me with a better opportunity, as if He knew He needed too help Me. I appreciate the gratitude and patience He presented.

Thank you, Diane. This review made our day!

I’m so grateful for your kind words, Jasmine. Thanks for sharing your review with us and the community.

Mark is awesome, he really goes the extra mile to make sure you have the best coverage at the best deal. A pleasure to work with! And available like almost 24/7- which is super helpful when you work full time and its hard to find time to deal with life tasks! Thanks for all your help Mark!

Thank you, Marie. This review made our day!

Awesome customer service, works promptly and efficient. Truly recommend…

Mark was great -- he saved me over $1,000 per year on my insurance from my previous agent.  He is quick to respond when I need him and handled talking with my mortgage company with the switch over.  He also was great when we needed to remove one car and add another.  He was right there to take care of it.  I'd definitely recommend him!

Thank you, Katharina. This review made our day!

Amazing service, always answers in a timely manner. Very friendly and kind.

Mark Waters was very very good to work with for our auto, home owners and life insurance. He looked at our existing coverage, listened to what we wanted and made helpful recommendations. He is very knowledgeable about his business and took time to answer any questions we had before proceeding any further. I’ve since recommended Mark to both family and friends who are looking to review their current insurance and explore new options.

He was GREAT!!! I had gotten 3 or 4 previous quotes that 1. I thought was too high and 2. I just couldn't afford. Mark listened to me with understanding and compassion about what I needed and could afford and he hooked me up with not only auto insurance but renters insurance ALSO at a price I easily could do! And legitimately at a price much much lower than my previous quotes. He walked me through every step and has been very helpful since then if I have any other questions. So by far an awesome person to work with and he just helped me so much!

Mark was a pleasure to work with. Moved quickly to find us a policy, made the process effortless and ensured great quality with no pressure.

Thank you Liz!! I was happy to take the time to explain everything and get you protected.

Insurance can be complicated, but Mark makes it simple. He took all of the hassle out of finding apartment insurance and even gave me advice on purchasing life insurance! Mark is extremely kind and helpful and explained which insurance options would not be cost effective for me based on my specific demographics. His upfront and honest help is refreshing in the world of insurance and will keep me coming back to him for all my insurance needs!

Thank you Mara!! Happy to save you money and get you more coverage!

Mark was very helpful and got me the best rate! Thank you !

Mark Waters is the agent to work with. He is professional and very quick to get back to you. Mark works to get you the best rates and is always going above and beyond.

We are so happy with our outcome with Liberty Mutual.  Mark, was our representative, he throughly explained everything and not only did we save money we increased our coverage.
Thank you,

Holly

Thank you Ryan! My goal is to help my clients and provide excellent customer service.

I met Mark at a trade show. And he was persistent, but not overbearing, at earning my business. He did everything he could to get me the best coverage at the best rates, saving me a good amount of money over my previous carrier. He’s very responsive to questions I have outside any renewal communication and checks in with me regularly. Would highly recommend Mark for your insurance needs.

Thank you Helene. I am happy I was able to help you!

We got our home insurance and car through Mark . He amazes me every time, if I could give 10 stars I would , it’s beyond my expectations, he not only does a good job at satisfying the customers but also gets you what you need! Mark doesn’t just get the job done for he has to but gets it done right to the customers satisfaction... always available and transparent! Thank you so much for everything Mark

Thank you Jeff! Happy we saved you money and added more coverage!

I would highly recommend Mark Waters for all your insurance needs. He saved me a bunch of money and guided me every step of the way. He is extremely responsive and professional. Call him!! You’ll be so glad you did.

I really enjoy working with Mark, he’s always very helpful, tries to get the best deal he can for me and my family, he takes the time to explain anything to me that I have questions on, and he even was willing to assist me with finding someone to help my family with out of state insurance. Thanks Mark always enjoy working with you!

Thank you Michele, I am happy that we saved you both so much money and better coverage.

Mark saved me a ton on my auto and homeowners insurance. During quarantine when my husband and I weren’t using our cars for business travel, he called to let me know he had changed the use type on our cars and saved us some dough.

Thank you, John. This review made our day!

Great to work with, Mark will consult with you to make sure you have the right insurance at the right price

Mark Waters

Get a quote with
Mark

Get a quote with
Mark

Get a quote with
Mark

My office

Get claims help

About me

Customer Reviews

Call for a quote

1-860-602-4272

24/7 Roadside Assistance

1-800-426-9898

About Liberty Mutual

Quick Links

Mark Waters

Get a quote withMark

Get a quote withMark

Get a quote withMark

My office

Get claims help

About me

Customer Reviews

Get a quote with
Mark

Get a quote with
Mark

Get a quote with
Mark