Sales Associate

The Lamplighters Club was designed to recognize initial Life and Annuity Sales efforts.

Lamplighter Award

The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

The Rookie of the year award is presented annually to the top producing new sales representative in each of four categories:  Auto Sales, Home Sales, Life Sales and Overall.

Rookie of the Year

Florida

At the Liberty Mutual office in Ft. Lauderdale, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Ft Lauderdale office is located on the corner of Commercial Blvd and 21st Street. Our office speaks English and Spanish and is happy to assist with your insurance needs. Our office has proudly served for many years, the counties of Broward, Miami-Dade, Palm Beach, Indian River, Saint Lucie, Okeechobee, Martin, and Glades. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Recognizing local firemen through the Be Fire Smart program as well as teacher giveaways with BTU.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Ft. Lauderdale, FL

Hi Irealdo, our local sales agents were blown away by your positive experience.

There is nothing like having your own agent that you can call for insurance advice. The agents here are knowledgeable and super friendly!

Hi Iris, thank you for taking the time to leave our local sales agents such a great compliment.

This office provides the best service. They are professional, efficient, and timely. I recommend to everyone.

Hi Nicole, thanks for your kind words. If you have friends who need insurance, please send them to this outstanding team!

What a pleasant experience and excellent staff. Alex was able to walk me through the entire process, and made a normally confusing and stressful time seem like a breeze! Highly recommend reaching out to Alex for your insurance needs

Hi Linda, thank you for taking the time to leave our local sales agent such a great compliment. We look forward to helping you again in the future.

Great experience with this office and company. Alex was excellent! He was available when I needed to speak with him (nights and weekends are my only option) and was very efficient and timely.

Hi Sharon, Thank you for taking the time to leave us a review. We look forward to helping you again in the future.

Easy and great process with this staff and specifically with Alex who was very knowledgeable and was able to help me find the best policy for me and my family.

Hi Arleen, the local sales agents in this office thank you for your positive review!

Had an amazing experience with this office and staff member Alex. Very knowledgeable and reliable. Would recommend 100%

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

I needed insurance for my RV and a friend of mine recommended Comparion Insurance Agency. I gave them a call and spoke to Iris Campos. I explained my situation and that I was unhappy with my current insurance provider. She listened and got me a policy for my RV that has better coverage and was more affordable.

I was so pleased that I returned to her to insure my other vehicles and I'll be honest I would of never imagined that she can save me money considering I was with current provider for 20 years. She pulled it off and got me more coverage for half what i was paying. A+ service!

Hi Si Automotive Consulting, thank you for taking the time to leave our local sales agents such a great compliment.

All of the staff are friendly knowledgeable professionals. I had a great experience and learned some things I didn't know about auto insurance and life insurance.

Hi Andrea, thanks for your kind words. We look forward to helping you again in the future.

I had a great experience. My agent was very helpful and knowledgeable.

Hi Jennifer, thank you for taking the time to leave our local sales agents such a great compliment.

Great company and the Fort Lauderdale office staff is the best! they have the best agents, and I wouldn't want to work with any others in town!!!

Hi Becca, Thank you for taking the time to leave us a review. We look forward to helping you again in the future.

I love having a local agent who I can call directly. Agent is extremely knowledgeable and awesome to work with.

Hi Zeus Storm, thanks for your kind words.

Had a great experience purchasing my renters insurance with Iris Campos. I even recommended a friend for his RV 🙂

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

While trying to get a quote on a condo I am purchasing, the sale person told me she needed to answer a call and hung up

Hi BUDGETEL INN, the local sales agents in this office thank you for your positive review!

We look forward to helping you again in the future.

I’m thrilled that you are satisfied with our services.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I have been on the phone for over 3plus hours trying to connect with this company and no one answers - you try to log  into their web portal for help and that's down.  the representative they assigned me is not answering on a Monday Morning.  Soon as this claim is complete, i'm dumping this company first thing, or possibly sooner.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I like Liberty mutual I had no problem they answer the phone I don't have to wait for somebody to answer I also don't have to talk to a recording I like that and the prices are reasonable especially when you're on a budget and when things are tight I like Liberty mutual💯🤣🎉🎉😇🤩😍🍾

Hi Bryan Beez, Thank you for taking the time to leave us a review.

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Miserable insurance company, all they care about is the mighty dollar they get from your pocket, I never had an accident in 65 years of driving and they keep jacking up my fees. They promised to have a supervisor call me within 2 days. it has been 4 days and nobody ever called me back. This company has no ethics left, except for the dollar. Don't insure through them they don't even deserve a single star as far as I am concerned.

Hi Richard “Kool-Aid” Ferguson, Thank you for taking the time to leave us a review. Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Customer service experience were very good 👍👌

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Liberty mutual is the worst. Very unprofessional, non knowledgeable, and lack at communicating with customers. This has been the worst experience ever. I joined liberty mutual December 4th after switching from GEICO. The worst decision I have ever made. Everything has gone downhill from there. I could never get my claim Adjustor on the phone, including managers. No one able to provide me with substantial information. No one had any knowledge on the status of my 2021 Q50 l am disgusted, dissatisfied, and disappointed with liberty mutual. I have ended my policy with them and will resume back to GEICO insurance. You get what you pay for. I was paying 307 with GEICO and 237 with liberty… I should have never changed over to liberty mutual. Please be aware before you think about insuring with liberty mutual.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Tamara Bailey is the best! Knowledgeable, professional and kind!

Great rate! Blew my old insurance out of the water and they got dropped like a hot potato. Still lookin' for my "Doug glasses" tho! Sales Rep that signed me up said she would send me a pair. LiMu Emu and Doug!

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Accidentally provided my phone number and they never stop calling

Thank you for the 5 stars, yonny pacheco!

I’m so grateful for your kind words, lauren Mayer. Thanks for sharing your review with us and the community.

Highly recommended! We have worked with Iris for years and she is the only one we would use! She knows her stuff and is seriously the best! Always able to answer our questions and is so helpful! I consider her more then my agent, she has become like a friend! Don’t go anywhere else!

I’m so grateful for your kind words, Mor Buchnik. Thanks for sharing your review with us and the community.

I had a wonderful experience working with Iris at this office. I will definitely
be using her as my insurance agent again in the future.

Thank you for the 5 stars, Anne Marie Cataldi!

Thank you for the 5 stars, Florence Lentini!

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Horrible company just trying to get a quote was like pulling teeth.  The agent was rude and obnoxious.  If your car is not brand new they will transfer you to a different company.  I felt like I was talking to the ostrich in the commercial.  STAY away from this company.

Thank you for the 5 stars, Cheryl Masters!

Thank you for the 5 stars, Shameshia Brown!

Big Show Management, thank you for letting us know about this. Your feedback helps us get better

Knowledgable sales agents & excellent staff

I filed a claim back in December 2016 and was promised to hear back within a week from an adjuster - never heard back. Called back in January and was promised to hear back within one business day. It's been two months - never heard back. Finally called Liberty again this morning (another 30 minute hold) and it turns out my claim was cancelled without notice months ago. If you're looking for a reliable insurance company who will represent you, look elsewhere. This insurer, and its employees, are completely unreliable and reluctant to help.

Thank you for the 5 stars, Veli Pederson!

I have nothing but horrible things to say about this company. After being 5 years of paying a premium for 2 cars, my premium was raised to $60 more a month with absolutely no accidents or any incidents within the past year. Accident forgiveness, my a**. I had a small scratch on someone else's bumper 5 years ago, and I was not forgiven for anything. Instead kept raising my premium every year, last year I saw a small dip and now to renew this year was $60 more a month. I am so glad I will not be renewing especially after my horrible experiences with these people. My insurance Agent Jacqueline Fernandez was never nowhere to be found when trying to speak with her, and everything is a bunch of lies. SO done with you all, only convenience was renewing once a year, that's it. I hope you go out of business and stop announcing so much BS on tv.

Amazing Company and Tamara is an amazing Agent.  I have heard her talk to many people about getting the best coverage for their family.  PS: I love her and have been her husband for almost 20 years :-)  Giver her a call!

Two ladies came into our office yesterday and asked to speak to our employee. Our front door clearly states "NO SOLICITING" as do most of the offices in our complex. They asked for my coworker and he was on the phone. I welcomed them in as I believed they were looking for our services. After he finished his call, he asked them if he could help them. They said they wanted to sell us insurance. We told them that Nick does not handle that part of the company. I asked how they got his name and they said the website. We gave them our office manager's name and then they left. Both of them have since gone on our Google and blasted us. THIS IS SO WRONG - LIBERTY MUTUAL I EXPECT YOU TO REPRIMAND YOUR EMPLOYEES AND HAVE THEM TAKE DOWN THEIR POSTS IMMEDIATELY. OUR OFFICE SAYS -- NO SOLICITING!!!! BIANCA RIVERA AND CHERYL -- THEY ARE A CANCER WITHIN YOUR COMPANY

Jennifer wrote a policy for me 5 years ago.  I agreed to paperless billing.  The policy auto renews.  This year they raised my premium by over $4000.  NO tickets, NO accidents, never a claim.  Although I'm paperless, they told me they don't advise rate increases on email.  I talked to them on the phone two weeks before this "increase" and I was not told of the change.   They set it up to pay in arrears so I didn't see that they slipped the increase in.  Did they raise their rates for all customers in Florida by that extreme amount or only those in their 60's.  They said my problem is with the post office even though I have paperless.  This is a savage way to treat a loyal customer.  They refuse to adjust this.  Stay far far away.

Please read!!!!!! Jacqueline Fernandez charged my account behind my back when shopping multiple companies quotes for auto insurance. I didn’t authorize or sign anything and she initiated it before I had a chance to compare all options. Stay away from this office and company. I’d give negative stars if I could.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Sandra, thank you so much for taking the time to leave this kind review and 5 stars!

Jacqueline has been my agent for a few years now, she's always has the answer or solution to any questions I may have. Highly recommend her for anyone looking for great rates and professional service!

Thank you for the 5 star review! We appreciate you!

In 17 years of driving history and residential rentals, i have yet to experience such peace of mind. From the first call to the closing of my car and homeowners insurance i knew i had the best help and company yet. I am happy to say Im part of the liberty mutual family; just the way my agent made sure i felt. I sure will be referring anyone I know. Thank you for your professionalism and genuine concern.

Jacqueline is great! I have a life policy with her and very happy with the service I always receive!

Thanks Jaqueline for all your help and professionalism!!

Thank you for taking the time to leave us this awesome review!

Jackie has been my agent for years and what for some people dealing with insurance is a problem for me is something I don't have to worry about because I know that I can always count on her professionalism and ethics to offer me the right product and price for me. It is a peace of mind knowing that I have her as my Insurance agent.

I purchased a life insurance policy from Jackie, she genuinely took the time to discuss options and benefits, not just a sale. Jackie cares about taking care of the customer, I'm happy to have Jackie as my agent.

Thank you for your kind words and awesome review!

Jacqueline has been my agent for three years and she is the best.  She is always available when I have needed her and I can always count on her advice.  She is knowledgeable and up to date with information.

Is a pleasure doing business with someone ethical, professional and who knows there job! The convenience of being able to get things done without having to come into the office is a plus.
I highly recommend Jacqueline Insurance Agent

I promise you will not be disappointed.”

Jacqueline is "THE BEST",  efficient, fast and knowledgeable. I highly recommend her. She is my guardian angel.

Thank you so much for this incredible review! We look forward to serving your insurance needs for years to come!

Jacqueline has been my insurance agent for over 10 years. I love working with her because she is always on top of every single detail and always striving to provide the best policy with best coverage and always with the lowest premium. She is very professional and I always recommend her to my friends and family as the best insurance agent.

Jackie has been our insurance agent for over 15 years. She has become the trusted family member that we send everyone to for a very professional, honest, and cheerful insurance consultation.
Brian and Dominique Anderson

Vimal, we are very sorry your experience did not meet your expectations. We will strive to do better. Thank you for bringing this to our attention.

We’re so sorry that your experience did not match your expectations.

I have had Jackie as my insurance agent for several years, and I have no complaints about her work. Jackie is always very responsive, and in several occasions has conducted policies review and offered me lower premiums.

Jacqueline Fernandez

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Customer Reviews

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