Florida

At the Liberty Mutual office in Jacksonville, trained local agents can help you find the coverage you need, and the discounts you deserve. Our office proudly serves Duval, Clay, St. Johns, Putnam, Flagler, Baker, Columbia and Nassau Counties. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Acknowledging local firefighters for their bravery with the Firemark Award</li>
<li>Providing educational seminars and community based events to various employers and institutions throughout the Jacksonville area.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Jacksonville, FL

Wes is always helpful and gives great customer service

Ask for Brian Martinez, he has been phenomenal and is always available to take care of our insurance needs.

Hi Gio, thank you for leaving Evelyn such a positive review. We look forward to helping you again in the future.

Evelyn made the whole process seamless. Knowledgeable on all insurance aspects but really took care of myself and my family for our life insurance.

Wow! Thank you. This review made our day. We really appreciate the time you took to write such a detailed review!

Wesley hall was amazing!! He saved us quite a bit of money on a policy that covered 5 vehicpes and we are currently working on putting together life insurance policies for myself, my husband, and both of my children. If you want to same money and have great policies you should give him a call!!

I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Greatest customer service every! Best rate I've ever had!

Thanks for leaving Jesse such a great compliment! We look forward to helping you again in the future.

So easy to work with, honest,  and always finds me the best deals. Jesse stone was my agent

Thanks Angie! I’m thrilled that you are satisfied with our services.

Brian Martinez is hands-down one of the best agents I’ve ever worked with!

Thank you James.  Please reach out any time you need help with insurance!

Brian Martinez saved me a lot of money on my auto policy, he is the best!!!

We are glad you had a good experience. We look forward to helping you again in the future.

Thanks for leaving Brian such a great compliment. We look forward to helping you again in the future.

This place is great!!! If you want to save money make sure you call Brian Martinez!

We look forward to helping you again in the future.

Hi Evelyn, Thank you for taking the time to leave us a review.

Great company overall and the service can be provided via the app, via phone, or in-office options.

Hi Shahrukh, thanks for your kind words. We really appreciate the time you took to write such a detailed review! We look forward to helping you again in the future.

Fantastic service! Jason was very helpful, he worked very hard to get me best rates. He made sure he understands my situation and went out of his way to help me out. He is very courteous and very knowledgable. He followed up with me and i appreciated how patient he was throughout the whole process. I highly recommend working with Jason if you are looking for home, auto insurance

Hi Andrew, the local sales agents in this office thank you for your positive review!

Wow! Thank you. This review made my day. We look forward to helping you again in the future.

Jason is a rock star! Took my policy and evaluated it and ended up saving me money when I didn't think it was possible. Highly recommend!

Hi Hannah, thanks for your kind words. If you have friends who need insurance, please send them to this outstanding team!

Great agents, friendly service, and very knowledgeable.

Hi Rick, Thank you for taking the time to leave us a review.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards. If you have friends who need insurance, please send them to this outstanding team!

Jesse Stone made it such a easy task when he was able to give me a better rate than I’ve ever paid for in car insurance. He is very thorough and informative in all the aspects of the coverage I needed. Super Excited and Happy to be able to save money and have the Peace of Mind I was looking for. . Thanks Again.✅

Wow! Thank you. This review made my day. I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Best agent I ever had.  Evelyn took the time to quote several companies for my circumstances and got me a better policy. Overall great service plus I saved money too!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Exceeded all of my expectations. Helpful and great service. The best Insurance agency.

Thank you for taking the time to leave our local sales agents such a great compliment.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Thank you for sharing how you feel. Please accept our sincerest apologies.

sad they make a local office take the heat for the worst customer experience ever. raised my bill without telling me went to cancel and now i have a 186 dollar bill for two weeks. lol poor business ethics.

Hi Amanda, thank you for taking the time to leave our local sales agents such a great compliment.

The lady I spoke to was so friendly and very kind and helpful

Your review means a lot to us and lets us know I’m on the right track!

Thank you for letting us know that you're frustrated. We’re disappointed to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention.

Misinformation given that severely impacted our budget. The only response stated ( very rudely I might add) was...wait for it...I am sorry. Based on the circumstances, I thought surely you can do better than that! But unfortunately, that was the answer. Really poor taste and service, especially for an ex military and teacher family!

Hi Deborah Jordan, thanks for your kind words.

Roadside assistance is terrific.  Never have to wait over an hour.

Hi Ella Gay, Thank you for taking the time to leave us a review.

Hi Robé Rabun, Thank you for taking the time to leave us a review.

Hi Doris Moore, Thank you for taking the time to leave us a review.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

NO STARS. CLAIMS DEPT is slow to do their jobs Seems they make up reasons to not settle their claims.

Camille has been amazing I was stressed with my transition from Arizona to Florida and noticing the high rates out here. She quickly took care of me and was able to get me affordable rates for my car insurance I am forever thankful for her making this stressful time very easy for me

Great insurance company!! Would highly recommend!!!!  Great car insurance prices!!!👍👍

If you can to this place. You living to this place fast

The people here at the Jacksonville office are the best. They went above and beyond to help us out, way more than just selling us insurance. I would recommend them to anyone!

I have been with them for 9 years and I am happy with the service and the help now that they are offering for me to get my very own insurance!

Representative Hannah is exceptional. She definitely made my decision to stay with Liberty easier - ofcourse with her being able to find me a great insurance policy.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

I have just had the worst customer service with this company & the 1800# to go over my policy. No one returns calls and Liberty home office is useless. Customer service Tom & the last 2 folks only want your money but won't help you with anything else.

Don't ever work for these thiefs. This is a pyramid scam. They will rip you off.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Liberty Mutual is an extremely shady company. They will not fight for you if an accident occurs when it was not your fault. As well as their employees are incompetent and can't get a statement correct and you receive multiple calls to reiterate it. Run the other way you literally pay what you get for.

I called liberty mutual who is supposed to be the partner with USAA for auto insurance. I got the quote and told the sales person, Alexis in Arizona, that I would cal back shortly to make the payment. I asked for her contact info and extension. She said it was a direct number. I called back and got a male representative, William, that said he would handle it for her.  While processing my payment he advised me that his system is frozen and put me on hold.  He kept coming back with updates on how he is trying to get the issue resolved. I realize that people feel like hold times are much longer than they really are, but it was literally over ten minutes when he finally came back to say that he would have to do the entire quote over.  I waited again while he did this. Then he gave me the "good news" that he completed the quote and that it was $20 lower and he also added in extra services.  He then said that he would need my credit card info again because the system went down.  This resulted in my account being charged for two payments and Liberty mutual advising me that I would have to three-way from my bank to prove that I was charged twice, which I did.  They said they did not show that I was billed twice. After, I complied with this, they advised me that I would have to wait ten days to get my money back.  Meanwhile, my account is off for other checks I had written. Once I finally get my money back, I will be cancelling this account as well as the business account I have with them.  Sleezy sales people.

Ben saved me over $3400 a year on my car insurance policy! With a 16 and 18 yr old and four cars covered, this was a huge savings over Allstate. Great service too! Very happy with this office, company and agent.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Liberty Mutual has had terrible customer service, they blatantly lied to me, they are not doing what I paid them to do, and they have just proved they do not care about their customers. For that, I am done with them and I highly recommend no one wastes their time or money on a sleazy company like Liberty Mutual.

Ariella Rojas who is in located in California is  the head of the claims department that is dealing with Florida accidents has given my sister a horrible experience with this company! 7 weeks ago one of their clients totaled my sister's car and left her five and a half weeks with no vehicle no rental or even a tow to see if her car was totaled.she's a single mother with a daughter that she had to get to school and work and rely on other people, she also paid over $400 for one week for a rental that is still not paid back. They finally towed her car and said that it was totaled over a week ago with no money or check sent to her for this car. But they have tried to come and tow the car 3 times in the week without her ever receiving payment. Ariella Rojos denies her phone calls barely answers emails and is almost impossible to get ahold of. Please do not go to this company for your own service and you better be very careful if you get hit by somebody with the Liberty Mutual Insurance.

Horrific car accident, we have been paying much more than any other insurance. Car totaled gave us 30 day rental which they pulled before the 30 days. Rude phone calls no place to send our title. No money we wrecked on the 16 of January and almost a month later no money. Geico is a much better company they helped a friend within 2 days. Never go this company. First claim they are glad to take money but not pay it back. Run run run the other direction

Rhonda Edwards, thank you for your review. We’re so sorry that your experience did not match your expectations.

Had Liberty Mutual for about 4 years. The price continued to go up every year. Had an accident that wasn't my fault and one that was. They raised my rates over 2 years by $120 a month. They held the accident that wasn't my fault against me. Went from paying $220 a month to  $261 and in June it was going up to $343. Called State Farm and was able to get insurance for $217 a month.  Was happy with them until this.

Hi, Angela Patrick! Thank you so much for taking the time to leave us this amazing review.

This review is about liberty mutual in general ( not necessarily the San Jose, Jacksonville FL location).  In 2015, we had the most awful week of our lives.  Amidst 2 other tragedies that week, my son totalled his car on the day before Thanksgiving and on Black Friday our house burned due to a candle.  2 huge claims in 3 days.  They did right by us in both cases.  When you care about your insurance is when you NEED it... And, boy, did we need it!!!  This coverage is probably a bit more expensive than other carriers, but I am so thankful that I did not pick a cheaper carrier.  I had seriously considered changing carriers before, but sooooo glad I stayed with Liberty Mutual.   But haha, they could get better commercials.... Their current ones suck.

Jose Lopez, thank you for your review. We appreciate your business!

I Left State Farm insurance after 15+ years for my Homeowner's policy and now have more coverage the food in the fridge is covered from spoiling in a power outage, sewer backup cleanup is covered and added an endorsement to cover my phones, computers and tablets against almost anything for a 1/4 of what the phone company wanted!!!

This is a horrible company. They will rob you.
I am constantly being charged a day early for my payment, then when if a payment is made early my account always gets hit with another charge.
If for whatever reason you miss a payment then call the next day to pay it, the system that no one at the company seems to be able to control will still try to charge your account another time.
Everyone I speak with to include the supervisors say they have no control of the auto draft and it will always charge again.
Simple answer to remove the card right? Well if you remove the card then your rates increase.

This system they have is horrible and it makes no since that no one can do anything about it.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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This review made our day! Please don't hesitate to contact me next time you want help with insurance.

Jason is awesome. He went above and beyond my expectations for customer service. He handled a difficult phone call to another carrier foe me and even assisted in the documents needed to cancel my old policy. He is very friendly and personable. Awesome job Liberty Mutual, please retain this wonderful employee. Jason you are amazing. Thank you, Tiffany Martinez

Thank you, Adam Glasgow! I’m thrilled that you are satisfied with our services.

Jason took care of all my needs in a timely fashion. Thanks Jason for listening to what I needed.

Jason Stone

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