Florida

At the Liberty Mutual office in Lake Mary, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Lake Mary office is located next to Pita Pit, Publix and the Target Shopping Center. Our office proudly serves Central Florida. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering with the Christian Help Food Bank and the Second Harvest Food Bank of Central Florida.</li>
<li>Participating in the Orlando Chamber of Commerce Hispanic Expo.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Lake Mary, FL

Hi Becca, the local sales agents in this office thank you for your positive review!

Every agent is very professional. They helped educate me to make sure I was properly insured . Couldn't recommend enough!

Hi Neisha, the local sales agents in this office thank you for your positive review!

Amazing service. White glove-like service. Not to mention Lisa Barton is the most helpful and amazing person I've had the pleasure to speak with. And we have the same last name, just adds to the experience!

Hi Jennifer, thank you for taking the time to leave our local sales agents such a great compliment.

Lake Mary a great team of professional agents! Highly recommend you calling for all of your insurance needs

Hi Tiffany, thanks for your kind words. We look forward to helping you again in the future.

I am a customer of Lisa Barton, so grateful for her assistance with my insurance needs!

Hi Kirsten, the local sales agents in this office thank you for your positive review!

Such a great office and the staff is so friendly and helpful!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We have so much peace knowing we have great coverage if something should happen.  Our agent Lisa Barton is knowledgeable and makes sure we have the best coverage that meets our needs. I recommend her to family and friends.

Hi Emily, thank you for taking the time to leave our local sales agents such a great compliment.

Knowledgeable & amazing agents! Multiple carrier options, wouldn’t choose anyone else to take care of me and my loved ones.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

I am very happy being a customer of Comparion and Lisa Barton! Easy to communicate with and very responsive as well as competitive rates for my policies. Highly recommend!

Hi Rachael, the local sales agents in this office thank you for your positive review! We look forward to helping you again in the future.

Every person in this office is dedicated to protecting our community by making sure the residents of it have the right policy based on their individual needs.

Hi Chace, thanks for your kind words. If you have friends who need insurance, please send them to this outstanding team!

Incredible office and staff!! Answered every question and helpful every step of the way!! Highly recommend

Hi Kristen, the local sales agents in this office thank you for your positive review!

Hi Caleb Decker, thank you for the five stars!

Hi Ernest Simmons, Thank you for taking the time to leave us a review.

Just another corporate money grubbing bunch of A-holes. They take my money and I'm just a number to them as of this moment I'm looking for a real insurance company liberty mutual sucks

Hi Koji Roman, Thank you for taking the time to leave us a review.

Hi Connie Argeñal, Thank you for taking the time to leave us a review.

Liberty Mutual has implemented social grading.  This is an afront to our "liberty" and this socialist "NWO" organization and all of it's affiliates must be de-funded!

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

I Just bought a 4Runner not to long ago, which I Absolutely love!! I was given Liberty Mutual as a referral for insurance through Daytona dealership. I wasnt sure who I wanted to go through bc I had already used Geico and Progressive and I didn't really experience either of them bc I hadn't needed to use my insurance on my last vehicle. I'm excited to see what Liberty can offer me when I'm in need of help and my Policy is "The Works" so I'm hoping for Greatness 🙂  I've only been insured with Liberty since Aug so I hope for the Best and Ive gotten good vibes from all of the Agents I've talked to ☺ Happy Monday!!

The agents here are very professional and respond back quickly! Highly recommended!

Keilee is a wonderful person. She is smart, hard working and an absolute pleasure to deal with.

Thank you for the 5 stars, Kristopher Talley!

I’m so grateful for your kind words, Timothy Olson. Thanks for sharing your review with us and the community.

Doug took care of me and was professional the entire time. Sorry for anyone that didn’t get a Doug

I’m so grateful for your kind words, Shanell Sims. Thanks for sharing your review with us and the community.

First time with this  insurance it's great

I’m so grateful for your kind words, Jesse Ting. Thanks for sharing your review with us and the community.

Amazing customer service! Thank you for the help!

Hi, Natalie Calderon (NatNat27)! Thank you so much for taking the time to leave us this amazing review.

Amazing service! Professional and amazing quality of customer service. Very pleased, would recommend 100%.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Very useless insurance I'm overpaying and I dont ask for much. all I asked for was for them to help me out with an appraisal after an accident . Straight no couldnt even atleast send the guy pictures to see if it was a total loss

Nancy Ellis, thank you for your review. We’re so sorry that your experience did not match your expectations.

The man made an excuse to call me back in 15 min and I'm still waiting.

I’m so grateful for your kind words, Selina Urena. Thanks for sharing your review with us and the community.

Thank you James Vu for helping me today with my policy. I really appreciate it. Great customer service.

Lisa Raines, thank you for your review. We appreciate your business!

A very good insurance company but rates are to me a little high they don't really give you any credit for being with them for a long time but never had a problem with them

Arturo Palomares, thank you for your review. We’re so sorry that your experience did not match your expectations.

Carol Gerstenhaber, thank you for letting us know about this. Your feedback helps us get better

Thank you for the 5 stars, Brenda Newton!

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

horrible place and all that rudeness for a simple quote DO NOT GO HERE they to make  you pay to much

Very professional. Customer service at its best!

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Not happy with all the complaints I have read online about them. If you look up liberty mutual and the word complaints or class action lawsuit online you will see.

WORST customer service I have ever experienced in my life. Lied to me in several conversations regarding a claim i was dealing with. Stated that they would reimburse me for what was owed to me for over a month and then all of a sudden after the check was sent out,  left a voicemail saying they couldn't do it anymore and would not respond to any of my calls or emails. Would not recommend them to my worst enemy. I am absolutely disgusted with them.

Thank you for the 5 stars, Katie Grace Ruri!

They owe me $96 for a month and a half worth of house coverage and apparently have to completely cancel the policy the get it. Completely unethical, and they certainly wouldn't have caught it and just sent it to me, even though I'd have paid for a service that wasn't in place. Ted Martin originally got me a fair quite quickly so I could show the mortgage I was ready to close. As things go, it was another month and a half later that we actually signed the papers. I specifically reached out to Ted to let him know I wanted coverage to begin closing day. He tried to tell me at first that most mortgage companies want coverage in place BEFORE signing, which I wasn't interested in for a second. 10 months later I get a bill for new coverage, the original coverage date showing on the paperwork!! I immediately called both the mortgage company and Ted's office. He was in a meeting, and the young lady I spoke with said she looked on my account and saw NO notes of an updated start date to the coverage! Then Ted responds to my email that I need to get with the mortgage company to get my refund (???) which makes no sense, since they sent him a check for the full 12 months of coverage initially AND another check to start coverage for a new policy as of 8/1/17!! They don't owe me any money, Liberty Mutual does! Now I'm getting a run around, different story every time I hear from him!!

Just read the other reviews and stay away. They will do whatever it takes to cheat you out of your money. Have fun with their "sue me" mentality if you do business with them.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, John Harrison!

I work in the restoration industry.  NO ONE focuses on their customers like Liberty does.  They really get it that their customers are #1.  Switch to them right away!

Thank you for the 5 stars, Eric Crawford!

Bill Horton, thank you for your review. We’re so sorry that your experience did not match your expectations.

Interesting, I have never done business with this company, yet there is a negative review with my name. No idea how it happened. My apologies to this firm

I put in a claim on June 10, 2019. I talked to my claims specialist Stephannie on June 12th. With in a few days, their third party vendor (Street Delivery) came out to take pictures of my home and send it back to my claims representative.

Since then, I haven't heard a WORD from Liberty Mutual. I emailed Stephannie, my wife has emailed and called her to no avail. Three weeks later, Stephannie is MIA (missing in action). I cant wait to hear what the excuse will be!! :(

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

This review made our day! I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

Ruby Karavoulias! Through her knowledge and caring, saw my needs and spent her time to save me alot of money. I am very grateful to her caring personality and professional attitude. I have a new Hero!

Jessica Mueller, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Ruby was super responsive, knowledgeable, friendly and fast! She had great ideas to help me save money even in areas that weren’t related to my home owners insurance. I’m so grateful for her time!

Thank you for your review. We appreciate your business!

Ruby is truly a big help from finding the right coverage for my vehicle all the way to offering peace of mind with my jewelry if something were to ever happen to it. I wish I had this with previous jewelry.

She is very professional and honest and does not sell you on anything not needed or wanted. Very easy step by step process and very responsive.

I wish it felt this easy to shop for coverage on a regular basis.

She made this a super easy transition and best of all Liberty Mutial offers a year policy on auto coverage which is a BIG plus for me!

Yliana, thank you so much for taking the time to leave this kind review and 5 stars!

🌟🌟🌟🌟🌟 5 stars. Great agent! Goes above and beyond to make sure you are totally covered with all your needs.Professional, very responsive reviews your quotes to provide you the best service

Thank you for the 5 star review! We appreciate you!

Ruby is amazing!! She truly puts your families best interest at heart! She follow up to make sure everything is going well and I appreciate that so much! Thank you Ruby you are family now.

Pamela, thank you so much for leaving this review! We appreciate your kinds words.

Ruby has been a vital part of my insurance planning.  She has helped me so many ways, and is always pleasant and courteous.  I can not imagine working with a different representative and hope she never decides this job isn't for her!  Thank you so much, Ruby, for everything you've done to help me get the best bang for my buck!

Thank you for the great review! We are thrilled that you enjoyed your experience. We look forward to serving you for years to come!

Ruby was helpful and did an awesome job with explaining and breaking down policies. I will be recommending others to work with her.

Ruby was a huge help and very knowledgeable, a pleasure to work with.

Ruby helped me get the necessary policies I needed for my family. She was a pleasure to work with and was very knowledgeable about all lines of insurance. I highly recommend her if your looking for an agent.

Would highly recommend helped me find auto insurance when I was out of options 🙏🏽🙏🏽

Thank you for taking the time to leave us this awesome review!

Great agent. Ruby helped me and my family get the right policies. Keep up the great work Ruby!!!!

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Highly recommend Ruby Karavoulias, from the initial call to the final signing, very attentive, responsive and extremely helpful. She’s the true example of extraordinary customer service representative.. truly thankful for her professionalism and assistance. She was highly referred through NEXTDOOR & I will continue to refer her to friends and family.

Ruby is a true insurance professional who goes above and beyond.  She did a remarkable job at taking care of our insurance needs and saved us a good amount of money.  She makes life easier by providing quick service whenever we need a change or something updated on our policies.

Ruby was immediately helpful. Quick response, well-informed, efficient. From beginning to writing a well-researched and low cost policy -- the process and result could not have been better.

Ruby is very knowledgeable, professional, & will leave you with a clear understanding.

Ruby Karavoulias

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Ruby Karavoulias

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