Florida

At the Liberty Mutual office in Orlando, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Orlando office is located less than one mile east of the University of Central Florida main campus, our office is just off University Boulevard near Alafaya Trail. Our office proudly serves the greater Orlando area, including Orange, Seminole and Brevard Counties. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Orlando, FL

Thank you, Mahtab! If you have friends who need insurance, please send them to this oustanding team!

Mable was a great help to get the best policy. Always available very informative and friendly

Hi Olga Oildefonso, thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future.

This place was amazing. It can come across as pricey but the fact is that it was super worth it.  The service was beyond excellent.  I have spent the same amount of money and not happy at all. Good job guys

Thank you, Veronica! So glad we could help you get the right coverage at the right price.

Anthony Mercedes is my agent and he is outstanding! He was able to save me $60 monthly on my auto insurance and made the process seamless to transition. Anthony also helped me set up life insurance - he is an expert in this topic. I barely had any knowledge when it came to life insurance and he was able to break things down for me. Overall a great experience!

Hi Josias, thank you for taking the time to leave us a review.  I look forward to helping you in the future!

Thanks for the excellent service and thanks to Mabel Avelino for the help!  🙌🏾 We are grateful for her recommendation to make the change.  Blessings!

Gracias por el excelente servicio y gracias a Mabel Avelino por la ayuda! 🙌🏾 Estamos agradecidos de su recomendación para hacer el cambio. Bendiciones!

Hi Lucia, thanks for your kind words. I look forward to helping you again in the future.

Mabel Avelino has a great costumer service. Very helpful and friendly.She help me find everything I need for my car insurance.

Muchas Gracias por estas palabras. Es un placer poder ayudarlos. Aqui me tienen a su orden para cualquier necesidad con todos sus seguros.

Mabel es la mejor vendedora de seguro que me a tocado desde que estoy en FL , para mi la mejor de la mejor . Excelente servicio y un trato inigualable. Le doy miles de estrellas me sentí super bien con el servicio. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Nos alegra mucho que hayas tenido una buena experiencia. iEsperamos atender sus necesidades de seguro en los anos venideros!

Mi experiencia con esta agencia de seguro ha sido espectacular! Mabel Avelino es un Agente con un trato muy profesional en su trabajo y muy amable y atenta. Recomiendo esta Agencia de Seguros al máximo. Muy satisfecha 😄

Thank you so much, Diego! I look forward to helping you and your family for years to come.

Mabel from liberty mutual is always ready to help me and my family with car insurance
She is the best

Thank you so much for the kind words! We look forward to helping you again in the future.

kind, attentive and very committed to the client, I totally recommend her and her services Mabel Avelino

Excelente atención de Mabel Avelino . DTB

Hi ka kcp, Thank you for taking the time to leave us a review.

Hi ruth paredes, Thank you for taking the time to leave us a review.

Thank you Gina for leaving Marangely such a positive review! We look forward to helping you again in the future.

Grateful for the quality of service received from Marangely Baez. Her knowledge and attention to detail make the experience of shopping for insurance feel tailored and unique. I can rest assured that I have been provided the most accurate quote including the best coverage and protection to meet my families needs. I will continue to recommend her to everyone I know and look forward to working with her for years to come.

Gracias por su comentario; agradecemos enormemente su tiempo para proporcionarnos esta valiosa retroalimentación.

Gracias Yosairy! Nos alegra que haya disfrutado de su experiencia.

Excelente servicio, muchísimas gracias Mabel Avelino, eres la mejor !!!

Hi Stephanie, thank you for taking the time to leave Mabel and our local sales agents such a great compliment. We look forward to helping you again in the future.

A lot of knowledge and she explained everything clearly, the best agent I've ever had, available at all times, thanks Mabel Avelino

Hi Edwin, thanks for your kind words.  Please don't hesitate to contact Mabel anytime you need help with insurance.

Great customer service with Mabel Avelino. She walked me thru the process and I started my policy with the company.  Cars and house under the policy.  Nobody told me that before.  So now I'm having both under the same company.  Thanks Mabel you are the best!

Hi Jahaira, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Satisfy, excelent coverage, service and quality. Very professional with great personality, thanks Mabel Avelino.
I recommend this company to all my friends.

Hi Ana, the Mabel and the local sales agents in this office thank you for your positive review!

Great process super easy with Mabel Avelino. She speak Spanish and make me understand better.

Hi Zahira, Thank you for taking the time to leave us a review. I look forward to helping you again in the future.

thanks mabel avelino excellent service, kindness, patience excellent price great coverage God bless you...

Thank you Luis! I appreciate you leaving me such a positive review.  I look forward to helping you in the future.

This is one of my best experiences with auto insurance, Mabel Avelino was excellent. she explained every aspect of how the insurance works and found the perfect solution for my needs. After paying over a thousand dollars for auto insurance, he was able to dramatically reduce my bill saving $300 each month by understanding what kind of coverage I need. I highly recommend Mabel to anyone in need of good, cheap auto insurance.

Thank you so much!  It was a pleasure assisting you.  I look forward to helping you again in the future.

I was looking for a new quote because my bill was to much! I meat Mabel Avelino and she was very nice with me, she speaks my language and she was very clear.  I'm saving $100. I felt confident and in a good hands! Of course I'm keeping my policy with her and I'm sending mu family and friends to her.

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

I would give them 0 if possible.  This company is a liar and of little word.  When they sold me the insurance they sold it to me with a price and now it turns out no, that I have to pay more.  IT DOES NOT WORK.  I will not take them again as insurance or much less recommend them to anyone.  TERRIBLE SERVICE.

Hi Ernest Simmons, Thank you for taking the time to leave us a review.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Hi rafy nunez, Thank you for taking the time to leave us a review.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Overpriced. Literally double what I pay with Progressive. Only used this insurance for a few days to drive a car home to NJ from Florida. $2k a year???? Yeah no lmao.

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

I know people, it's Bob again, when you hear about something too good to be true the skepticism heighten your awareness, believe it or not'Kin insurance are the true deal, 'I mean the true deal'I know most of you remember hurricane Andrew when people was selling water and gas at record high pricing, with the insurance industry the market is out of control, there is hope for all the homeowners is hanging on by your nails, The New normal is Kin insurance looking out for the community a lifeline for homeowners and the community with great coverage and customer service, give them a try, blessings to you all.

Liberty Mutual has implemented social grading.  This is an afront to our "liberty" and this socialist "NWO" organization and all of it's affiliates must be de-funded!

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you! We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Francis was very professional and responsive. She also went above and beyond in providing as many details as possible to assist me with making the best policy decision.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Great quote and customer service. Purchased new policy.

I filled out an online quote in my search for better car insurance rates and was given a call by Stephanie Deeb, we spoke about what my needs were and she told me she’d give me a call back within 10 minutes once she found the BEST policy for me. 10 minutes went by and Stephanie called , my rate dropped significantly and I gladly switched to Liberty Mutual. Stephanie was very professional and helped make the entire experience seamless and easy. Ask for Stephanie and if you’re looking to get a new policy!!

Thank you, Tanya Alicia. This review made our day!

Thank You Nathalie for all your help yesterday with helping me find insurance coverage that fit the needs of my budget and my family. Overall process was quick, efficient and professional. We look forward to working with you in the future for other policies.

Estoy muy agradecido por tus amables palabras, Víctor Abreu. Gracias por compartir su reseña con nosotros y la comunidad.

Nathalie Cruz , fue lo máximo , la mejor atención, muy atenta , el mejor precio que pude recibir en años , soy Víctor y tengo 23 años y soy testigo de lo que ella puede hacer por jóvenes como yo !! Completamente agradecido! Si ella lo hace por mi también lo puede hacer por ti. Gracias nathalie cruz.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I purchased a car insurance policy with Liberty only to find out that the policy was almost twice the cost of my current plan with GEICO. After calling to cancel the policy, I was told that I would receive a refund of the full amount within 3 to 5 business days. It took 3 weeks to get my refund and had to call them twice to get that done. I guess the company had to hold onto my monies for the interest because they cannot complete with other companies like GEICO! BAD COMPANY to work with of any I have dealt with in the past!!

I’m so grateful for your kind words, Taty Pauneto. Thanks for sharing your review with us and the community.

Has been a pleasure to work with Nathalie !!! She is detail oriented, but also very friendly.  I started insurance for one vehicle with her and now I've added a second car.  Next will be my home and jewelry insurance!  I truly appreciate her expertise and professionalism.
Thank you!

I’m so grateful for your kind words, John Gomes. Thanks for sharing your review with us and the community.

I have no words to describe how happy I was with Nathalia… she’s fast, very happy girl. I loved it and the best thing she beat it my last insurance price for over 400 dollars in the semester comparing to Geico price. From now one to the rest of my insurance life I’ll work with Nathalia.

Thank you for the 5 stars, Samuel Martínez!

Great customer service, Nathalie gave me the best options and numbers. I will recommend her and this company to anyone!!!! 10/10

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Met my new insurance agent, Jacqueline Clark, at the office to finish signing my new policy paperwork and obtain hard copies for my policys and my daughter's new policys.  I talked to Jacqueline on the phone so many times and she has such a wonderful personality, so it was a real pleasure to be able to meet with her in person yesterday.  Customer service is everything in any business.  And she definitely has fantastic customer service she's very knowledgeable about her job she's forthcoming and honest about things, and a huge asset to this company.

I’m so grateful for your kind words, Raul Martinez. Thanks for sharing your review with us and the community.

I liked the No pressure, all professional service and knowledgeable advice from Ms. Cruz throughout the auto and life insurance policies purchase process she assisted with for the protection of myself and family. Would definitely recommend. Keep up the good work!

I am not a Liberty Mutual client, I was currently unfortunately hit by one of their clients that is completely at fault and my car became a “total loss” but I have been on top of Liberty Mutual constantly calling about my claim and as much as I feel like a burden my agent Alexis Dubas is extremely patient and makes sure I get as much information and updates so I can get my money for my new vehicle, I try my best not to overwhelm her because her job title isn’t the easiest which is completely understanding, but her work ethic is extremely professional and I’m so glad I received her as my claim agent, not by choice but I got extremely lucky. She needs more recognition because she really does her best to meet her clients expectations, love her! She makes me want to get Liberty Mutual. Highly recommend her for a claim agent if anyone CAN choose another agent. Thank you so much Alexis! I can’t wait for my new vehicle thanks to the help of Liberty Mutual.

Hi, Saij Sayles! Thank you so much for taking the time to leave us this amazing review.

Nathalie was SO helpful and was able to give me a great rate. I would recommend her services to anyone!!! Five Star experience ⭐️

I’m so grateful for your kind words, Sharon Lanzot. Thanks for sharing your review with us and the community.

I want to thank Mr. Luis Matta for recommending me Natalie Cruz from Liberty Mutual. She was so kind and helpful.  She gave me an awesome deal on my insurance. I was paying so much money, Thank you Natalie your the best!

OZ DEB, thank you for your review. We’re so sorry that your experience did not match your expectations.

Ernestine Ellington, we are so glad that you enjoyed your experience. Thank you for your business!

sally word, thank you for your review. We’re so sorry that your experience did not match your expectations.

I will never work with this company again. Their team do not take appropriate notes. The agents are not helpful. They will continue to try and bill you even if you cancel their policy.

Liberty Mutual will not take care of you. If you are not at fault, they will still do everything and anything to avoid paying your claim correctly. But if another party is involved, they will roll out the red policy. This office took erroneous notes and did not cancel my policy despite a verbal request to the office manager.

Always great advice and extremely quick on our. Claim

Thank you, Kay Asencio. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Curtis Law, thank you for your review. We’re so sorry that your experience did not match your expectations.

Mike Broward, thank you for your review. We’re so sorry that your experience did not match your expectations.

Worse company to claim your car damages, rashae Olds is the only person that handles all the claims she made me go to world glass collision , took off work, got there the guy said no appointment was made, so a week latter I called and find the same rashae Olds, I explained previous experience she requested to get two estimates from my preferred shops, I went to auto nation and orlando body shop, got two estimates sent it to her through email, 3 weeks later she said I haven't received estimate, and today I spoke with her she said she received the estimate which she lied abouta... and she said she cannot pay what these two estimators quoted, she wants to send an appraisal... and she is rude unprofessional doesn't have a timing schedule does not have appraisal of their own... weird service never experienced such thing, I work in a navy and I m leaving at any time... I decided to get a lower instead.

jesse Johno, thank you for your review. We’re so sorry that your experience did not match your expectations.

Not happy with the complaints I have read online about them. If you look up liberty mutual and the word complaints online you will see.

Joe Joe, thank you for your review. We’re so sorry that your experience did not match your expectations.

FREAKING HORRIBLE !!!!!!!!!!!!!!!
Worst roadside assistance EVER!
NOT WITH GEICO, PROGRESSIVE OR STATE FARM!!! A JOKE! !!
AFTER TODAY I'M SWITCHING!!!!!

Thank you, Katie Grace Ruri. This review made our day!

Brand new, clean office.  Helpful and knowledgeable staff.

Thank you for the 5 stars, Jennifer Nogueras!

Just had my road assistance and it was amazing!!!!

Stephanie G, thank you for your review. We’re so sorry that your experience did not match your expectations.

If I could given them a zero I would! Been almost a month now since their insured came out and hit my car. The police report states their insured was at fault but I have been told every time I call that a investigation is being done to determine fault. How when it clearly is stated on the police report along with eye witnesses. I have had the most horrible experience and my car still hasn’t been fixed!!

Karyelle Hanna, thank you for your review. We’re so sorry that your experience did not match your expectations.

C A, thank you for your review. We’re so sorry that your experience did not match your expectations.

Prepare to save they say jajajjaa wanted three times what i pay now what a joke

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Unayasa Iqbal, we are so glad that you enjoyed your experience. Thank you for your business!

I would highly recommend Eddie, he is a lifesaver! I went from paying 360$a month on 2 cars to paying 220$ On 3 cars! Thank you so much for all you’re help! It’s been a pleasure doing business with you!

Hi, Marc Barton! Thank you so much for taking the time to leave us this amazing review.

Eddie was great. Insurance is complicated. He explained everything in ways to make it easy to understand. Went through different options and why I may want them but I never felt pressured. And I even saved a lot of money!

Hi, Leo Gonzalez! Thank you so much for taking the time to leave us this amazing review.

I am a mortgage broker in the Orlando area and Eddie has helped dozens of my clients with zero issues. He has become my go to source writ any insurance need my clients have and a valuable resource for our team. I’m excited to continue working together.

Thank you, Graham Nakagawa. This review made our day!

Extremely professional and competent agent! Would highly recommend Eddie for your insurance needs.

Thank you for the 5 stars, Jake Wittekind!

Thank you for the 5 stars, Wokesmartguy69 Cruz!

I’m so grateful for your kind words, chris wedge. Thanks for sharing your review with us and the community.

Eddie is honest, trustworthy and responsive.  He will deliver best value and is a trusted resource!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Daniel Young!

Eddie is down to earth, empathetic, punctual and very responsive to a clients needs. He has a “one glove fits all” approach to his role which ensures every client he services can be assured they will receive a product befitting of their needs and at great value. Communication wise, he is not a hard-sell type which I personally value and instead he seeks to educate and allow you the space to come to a sound decision. I look forward to working with Eddie for years to come, you will not be disappointed if you contact him for all your insurance needs.

Thank you, Claudia Rocha. This review made our day!

I would definitely recommend Eddie, he is very attentive and helps you find the best insurance plan that fits your needs.

Hi, Jake Power! Thank you so much for taking the time to leave us this amazing review.

Eddie was a God-send. I absolutely hate the trying to manage all this on my own. For real. Honestly, I haven’t looked for better pricing for years because it’s such a hassle. So when my buddy told me about how much Eddie helped him I thought I should at least try. And, seriously, he is awesome. He is easy to talk to, he listened to my entire situation, and got me hooked up saving a decent amount of money. Eddie your a rockstar bro! Thanks man!

Eddie Cruz

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