The Lamplighters Club was designed to recognize initial Life and Annuity Sales efforts.

Lamplighter Award

The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

Georgia

At the Liberty Mutual office in Atlanta, trained local agents can help you find the coverage you need, and the discounts you deserve. Office is located Just South of I-285 and West of I-75 on Cumberland Boulevard. Since 1986 our office has proudly served Metro Atlanta and North Georgia. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Actively participating with our local Rotary Club and Chamber of Commerce.</li>
<li>Volunteering within the communities we serve.</li>
<li>Partnering with the local school systems to support the faculty and students.</li>
<li>Supporting local police officers and firefighters with various programs to give back to the community.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Atlanta, GA

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

I've always had quick responses to my insurance questions and my agent Ashley Thomas has always made me aware of ways to update my policy, to make sure I'm getting the full benefits  and that im well covered, when it comes down to my home , auto & life insurance package.

Thank you for leaving Kelli and Ashley such a great compliment. We look forward to helping you again in the future.

Kelli & Ashley have been very helpful in educating me on different auto coverages. I am very pleased with Comparion!

Hi Evan, thanks for your kind words. We look forward to helping you again in the future.

Ashley is professional, courtesy and a straight up ninja at her job. Could not be more satisfied.

Hi Claire, thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future.

Ashley Thomas is the most helpful agent I have ever worked with. She made my auto insurance choices easy and delightful, something I had not experienced yet. I highly recommend Ashley to anyone who needs insurance or wants to check their rates!

Ashley is awesome to work with. Super friendly and responds quickly!

Hi Linzy Parsons, the local sales agents in this office thank you for your positive review!

Great office with awesome professionals who do right by their customers!

Thank you for sharing how you feel. We’re disappointed to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention.

Canceled my homeowners insurance with Liberty Mutual because I wanted a policy in my name even with the deed and my divorce paper they still gave me a hard time but I guess that is to be expected but Ashley Thomas said she spoke to several Managers but would not once pick the phone up! Dirty business I have been paying this Insurance and house payment since 2019 due to Covid recently getting it assumed but that is my money spent and bank statements to prove it so now charged a charge at the bank and they won’t cash it with my ex husbands name on it 👎 It’s going to hurt them over 115.00 👎Took my business else where

Hi Rasheen Harris, Thank you for taking the time to leave us a review.

Hi Osh'arr Nicole And Kids, Thank you for the five stars!

Hi Mattie Obie, Thank you for taking the time to leave us a review.

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

I am truly grateful for your services thanks again
Problem solved just waiting for my readjustment on my payment. I pray you continue to do this for others. Please let your clients know of changes by email or letters it's hard for seniors to get to their emails so please send out letters and these things will work out for us as seniors
Thanks for your company's support and help.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

they have such rude customer service. Every time I call they have the worst attitude

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you for the 5 stars, keith Smithfyyu!

Thank you for the 5 stars, Jolinda Wilson!

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Sister in North Carolina swears by it,I was a customer while residing in NY’s Long Island.She claims is has a reasonable rate for her home.

Rhonda Willis, thank you for letting us know about this. Your feedback helps us get better

Rate are low. Bad customer service dying pandemic.

Thank you for the 5 stars, Gloria Anthony!

Nice customer service, very professional I will recommend liberty mutual insurance

Daphne Holland, thank you for your review. We’re so sorry that your experience did not match your expectations.

Very unprofessional will be canceling my service

G Bean Productions, thank you for letting us know about this. Your feedback helps us get better

Ms Lovely Dee BeautifulVirgo, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I love Liberty Mutual best Insurance ever! You can customize your own policy. May GOD & JESUS CHRIST continue to Bless the owner! Two Thumbs Up!!!👍🏽👍🏽👐🏽👐🏽👐🏽

Robert Newman, thank you for letting us know about this. Your feedback helps us get better

Thank you, Breathe Balance Energize (BBE). We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Agent falsified a claim stating a payout was provided and it was not; when you attempt to cancel your policy via calling the customer service # they hang up on you; claim rep could not answer questions based on the home inspection notes on report.... do not select them.... piss poor business

Shayba Pierce, thank you for letting us know about this. Your feedback helps us get better

Andrea Williams, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

They told me I wouldn't pay for a month. Well I was charged the next day. Not only did it overdraw my bank but I didn't have the money. I went to pay but they said I had to call. I couldn't get anyone on the phone because it hang-up forcing you to do it online. The next day I call to pay and my policy was canceled.  I gave them all the emails and showed them how the rep offered me the deal qnd lied and they still didn't care. They told me i could get a new policy if I paid upfront. As if I have $1k lying around. I'll never use them again.

Erric Shingles, we are so glad that you enjoyed your experience. Thank you for your business!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Perlisa Wheeler!

I'm very happy to be put of Liberty mutual great customer service and plans.

Mike Biddle, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

Garbage Insurance Company very rude customer service give you a run around. Choose a different insurance company before you choose Liberty mutual 😞

Walter Williams, thank you for letting us know about this. Your feedback helps us get better

Not clear on why rates constantly going up

I’m so grateful for your kind words, Kimberly Fultz. Thanks for sharing your review with us and the community.

julia saxon, thank you for letting us know about this. Your feedback helps us get better

Unlawful company that does not treat normal citizens right!

I’m so grateful for your kind words, Walt Kinney. Thanks for sharing your review with us and the community.

Laticia Williams, thank you for your review. We appreciate your business!

I am currently  insured  with liberty  mutal I am pleased with there service

you'll have the best customer service that I ever receivedthank you for doing a good job also

paula mulllings, thank you for your review. We’re so sorry that your experience did not match your expectations.

If I can give a 0 stars I would, be warned. I’m very unsatisfied with the poor customer service, the poor quality,  the Poor value and the  horrible professionalism that Liberty Mutual SafeCo  has given to me since my claim had started. I went through a traumatizing experience  during my accident. Liberty Mutual has very poor reviews they are one of the top 10 worst companies overall  ( Do your own research on them ) and  have a lot of customers complaining that they don’t like to do claims, and not responsive to claims, and also they make people like myself  feel that they are being fraudulent.  That’s how they made me feel, with countless back and forth and digging just get my claim process even after telling them about my incident . Just the worst experience. Overall they are not reasonable with there rates very expensive premiums very high the raise it without telling anyone not a good company.  Do not go to Liberty Mutual. They don’t know how to speak to customers  they need more training. It’s not what you say is how you say it. It’s all about giving great customer service at the end of the day. Glad I left went to better insurance company . Do not trust Liberty mutual be advised.

Great company with understanding employees.

Chadrick Murkey, thank you for your review. We appreciate your business!

Jeremy Harper, thank you for your review. We appreciate your business!

K Dub, thank you for letting us know about this. Your feedback helps us get better

If I could give zero stars.  They cancel your insurance and don't notify you.  Called to find some answers and no one knows why your insurance cancelled.  After almost an hour on the phone from customer service to underwriters, they finally get back on the phone and say.  Yes it's been cancelled because you received a speeding ticket 3 years ago!!!  A joke!  This company is a joke!!!!!  No to mention as I'm talking (in a normal tone because I was official done with them)  she hangs up one me.  Unprofessional and unreal company.

LaQuanda White, thank you for your review. We’re so sorry that your experience did not match your expectations.

. Poor customer service caused me to have to abandon my vehicle due to no insurance after I paid for my policy. They also did not cancel my service as I asked them to.

Thank you, Eugene Gary. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Great commercials. Poor rates and even poorer service.

Thank you, Mya Plays. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

I am not at all pleased with the level of customer service from this company.  The Hannah Wescher from Safe co for the renters insurance claim was rude and disrespectful toward me and was not at all compassionate during my time of need. I will be switching insurance companies. Im afraid that if I get into a car accident i wont be taken cared of by my Liberty mutual.  Its a scary thought.   They treat your claim as if its fraudulent and then are quick to say "we don't cover that!"  They do not return phone calls and are dishonest.  Im extremely disappointed in liberty mutual.   Maybe its just the Safe co claim company they use?! Idk...i will allow them time to figure it out without me as a customer.  Don't use this company if you are truly trying to protect your belongings!

Deidre Patman, thank you for letting us know about this. Your feedback helps us get better

Julia Brugliera, thank you for letting us know about this. Your feedback helps us get better

This company is not reliable.  They told me my claim would be taken care of 6 months ago. I furnished all of the appropriate documentation and was just now told they feel they are not responsible for it and will not be taking care of anything. Very difficult to work with the claims specialist, especially Daisy Perez.  I do not recommend this company at all.

Stop in and see us... You will not be disappointed!

K V, thank you for letting us know about this. Your feedback helps us get better

I got my quote online and later I got an email from Michelle. I asked her to call me back at a specific time, but she never did. Really bad follow up manners. Also writing "Who would you be willing to introduce me to for sake of an updated insurance review?" does look a little desperate & passive aggressive to me.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Teresa Jordan, we are so glad that you enjoyed your experience. Thank you for your business!

Denise Ford is one of the best agents I have ever had the pleasure of working with. She has been my agent for over 10 years. She is amazing. Her customer service skills are wonderful and the work that she puts in to help me and family is awesome.

Knoogoodz kngd, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Well informed, great people skills, very understanding and understandable, effective communicator; helped me find an amazing deal on my policy. All around 5/5 agent. Highly recommended

Thank you, Renitia Bligen. This review made our day!

Denise is one of the best agents I've ever worked with! She made herself available to answer all questions and  walk us through the process effectively! She was very patient, knowledgeable and thorough. She made the process easy and stress free! Denise did EVERYTHING she could to ensure  that we got the best policy that fits our needs and budget. Thank you Denise! You're awesome!

Sage Glanton, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Have worked with Denise Ford for over 5 years and have received great service. Continues to keep me updated with insurance products and services that are beneficial to my wife and I. Strongly recommend Denise for all your insurance needs!

Desholion Curtis, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Denise was amazing! She’s very knowledgeable and was able to help rise today with my first policy for my first car! Thank you so much Denise!

Denise Ford

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