Alabama

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At the Liberty Mutual office in Columbus, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Columbus office is located in the Strayer University Building on Veterans Pkwy. Our office proudly serves Columbus, GA and AL Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Columbus, GA

Hi Ashley, the local sales agents in this office thank you for your positive review!

Nice and responsive agents!! Give them a shot at earning your business if you are looking for a local agent.

Hi davis henderson, Thank you for taking the time to leave us a review.

Hi Susil Shrestha, Thank you for taking the time to leave us a review.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Donald Kerr, thank you for letting us know about this. Your feedback helps us get better

have raised my premium $50.00 without notice.My old premium was competitive.
Now I will look for other companies quotes

LaShaun, thank you for your review. We’re so sorry that your experience did not match your expectations.

Thank you for the 5 stars, Lavinia Perser!

Brittany Ligon, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

They always getting some kind of payment wrong

Sudaye Matthews, thank you for your review. We’re so sorry that your experience did not match your expectations.

Masked Goddess, thank you for letting us know about this. Your feedback helps us get better

Thank you for the 5 stars, Rhonda Little!

Quatisha Couch, thank you for your review. We’re so sorry that your experience did not match your expectations.

Thank you for the 5 stars, jonathan bass!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

This is the worse experience I have ever had with Claim Examiners.  I have spoken with three different Examiners concerning the same claim and my issue has not been settled yet.  Very unprofessional.
I'm looking for another Insurance Company that might appreciate my business.

Lakeisha Lark-Ezell, thank you for letting us know about this. Your feedback helps us get better

G L Littleton, thank you for letting us know about this. Your feedback helps us get better

ATHENA HUGHES @ Liberty Mutual in February 2016 did a great job in a short period of time. However in April 2018 called Liberty Mutal Insurance after about 28 years. Always paid a year in advance. I had one claim. Discussed my policy with them prior to wandering, was told No Problem (which I have learned it's a big problem).  Aftering 22 months of wandering the big blue marble I called to reinstate my policy on a Friday. They were asking me questions about Ex-Wife & her NEW husband. They said they would have someone call me. No calls Friday or Monday. They finally told me Monday when I called them that since I had no insurance for last 12 months they would not cover me. So my question was 28 years as a customer that paid in advance that I let Liberty Mutal know I was wandering the world prior to leaving and I can't get insurance? That's correct sir. Good Luck.
So if you have Liberty Mutal Insurance BEWARE customer loyalty means squat to them!!
ATHENA HUGHES was out of town, emailed problem and she said at airport. But she never contacted me again.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Thank you so much for taking the time to leave us this amazing review. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Allstate wanted to charge me an extra $80/mo out of nowhere. I had no recent tickets, accidents, or policy changes, so that was not going to fly. Athena was not only able to beat my renewal rate, but she was also able to beat my current rate by approximately $70/mo. I highly recommend getting a quote from Athena to see if she can lower your costs like she did for me!

I’m so grateful for your kind words, Michael Graff. Thanks for sharing your review with us and the community.

Athena is amazing. She represents me for two different insurance companies on both my home policy and rental policies.  Whenever I need something or have a question, or when the mortgage company needs something. She takes care of it that day, and often that same hour.

Likewise, when I needed to find a policy for my son's old house, she reviewed many many companies and found one that was perfect for him (most companies wouldn't insure his house).

I highly recommend her.

Hi Pam I look forward to helping you again in the future. , thanks for leaving such a positive review!

Athena Hughes is wonderful to work with for all your insurance needs. She takes the stress out of buying home & auto insurance.

Thank you, Andrea! Please don't hesitate to contact me next time you want help with insurance.

Swift, detail oriented and professional beyond compare. I'm so glad I called. Thank you again Ms. Athena for all you do.

Hi Robert Martin, that's great to hear! I look forward to helping you again in the future.

Ms. Hughes was very knowledgeable and efficient. She was able to secure my needs in less than 30 minutes. A huge thank you to her!

Jeremiah Weaver, we are so glad that you enjoyed your experience. Thank you for your business!

Excellent service!  Always fast to answer any questions.

Hi, Felicia McCastle! Thank you so much for taking the time to leave us this amazing review.

I highly recommend working with Athena Hughes.  She followed up with my request for renter's insurance immediately upon sending her an email. I had an active policy within 30 minutes with all the documents sent via email for me to sign and download.  She is so professional and delivers superior quality, customer focused service!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, NeCrystal Brown!

I was in search for auto insurance therefore, I went online and searched Liberty Mutual. I initiated a quote and  I received an email from Agent Athena Hughes in regards to my quote, she worked diligently every day and communicated with me via email every day until I purchase my policy. My schedule is very hectic and his days went on our forget what I head down the day before her reaching out to me daily was great communication and remind me that I need to go ahead and get auto insurance. Ms. Hughes assisted me in coverages (auto and renters) discounts, getting documents to me in a timely manner. She always made sure she stayed in communication with me and anytime I sent her an email she was very prompt in responding back. I appreciate her so much!  The workforce needs more people like her that communicates well, both value loves what they do and shows gratitude to those who support them. I highly recommend this agent to any who’s in search for insurance. You won’t be disappointed.

Hi, Gregory Adam Wallach! Thank you so much for taking the time to leave us this amazing review.

What more can I say. Athena was friendly, responsive and most of all effective. She very patiently effected our move to a new state, transferring all overages and finding us additional discounts. Highly recommended.

I’m so grateful for your kind words, Kristine Fletcher. Thanks for sharing your review with us and the community.

Athena is the best customer facing professional I've ever worked with. She's personal and incredibly prompt.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jerry Kelly!

Athena has always done an excellent job of responding and keeping all of our insurance coverages is an order.   I would highly recommend her

Athena is incredible! Took care of me quickly and saved me a ton of money. Definitely glad to have her!

Thank you, Pamela Masters. This review made our day!

Athena has been my insurance rep for 10 years now. She's handled my car, apt, and home insurance policies and questions rapidly and has gone above and beyond when I've made mistakes and forgotten to do things. She has been a delight to work with and I know you will find her just as wonderful as I do! Thank you Athena!!

Thank you for the 5 stars, David Lafferty!

Athena is just awesome. I've had a few agents; however, none respond to my needs as quick as Athena. You never have to worry.

Kimberly C, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I can’t recommend Athena enough! She’s always super quick to respond ANYTIME I need her. She quickly gets things done & is an absolute pleasure to work with! :) 10/10 would recommend her!!!!!

I’m so grateful for your kind words, Richard Edge. Thanks for sharing your review with us and the community.

Athena is a wonderful insurance agent, responsive and attentive.  Thank you!

Thank you for the great review! We are thrilled that you enjoyed your experience. We look forward to serving you for years to come!

Athena has been a great insurance agent with which to work.  She is helpful, friendly, and above all . . .very prompt.  We would highly recommend her.

Stephen, thank you for leaving us this incredible review! We are grateful for your kind words!

Athena has been amazing right out of the gate. She has been repeatedly available right when I need a quote, a new policy, or if I just have a question. She has gone above and beyond for me and my family and I can't thank her enough. One of the coolest things i could mention is she always remembers me and my policies. That means a lot! The rates.... Better than the last 2 companies that I've been with. Every time someone asks about insurance, I make sure to mention Athena. She's the best!

Athena Hughes

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