Georgia

At the Liberty Mutual office in Suwanee, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Suwanee office is located in the same building with University of Georgia - Gwinnett Campus. Take Highway 124 (Scenic Highway) to Sugarloaf Parkway - take a Left on Sugarloaf Parkway and go to North Brown Road - then take a Right on North Brown Road and go to Sever Road - take a Left on Sever Road and the office will be on the Left.Since 1977 our office has proudly the communities of Suwanee, Norcross, Duluth, Lilburn, Lawrenceville, Stone Mountain and other cities in Gwinnett County and surrounding counties.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Activities at Gwinnett County Schools, Walton and Clark County Schools.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Suwanee, GA

Hi erika cooper, the local sales agents in this office thank you for your positive review!

Hi Wes Prior, Thank you for taking the time to leave us a review.

Hi Tara Nix, Thank you for taking the time to leave us a review.

Hi Sequoyah Justus, thank you for taking the time to leave our local sales agents such a great compliment.

My agent Romaine is always responsive and acts quickly. Whatever questions I have she has an answer. I have not had any issues with the company and they have my trust. I highly recommend their services.

Thanks Mark! If you have friends who need insurance, please send them to this oustanding team!

Salmon and Brussel sprouts were really good.

Hi Roy Mills, Thank you for taking the time to leave us a review.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

This insurance company, out of the blue, started charging me double. I called them and they said I had a ticket for running a red light. I, which was not true. They have given me the run around about giving me my money back. I had to go to the DDS , get my driving record , send it in ,I have a clean driving record. Still they have not returned my money.

GA PEACH55, thank you for your review. We’re so sorry that your experience did not match your expectations.

Did not like the app where you could save money? Instead of saving money the insurance added more money to my monthly payment.

Chris Wyant, thank you for your review. We’re so sorry that your experience did not match your expectations.

When i changed insurance companies on the phone they were great.
Since then the service has been the worst possible.
Today I have tried to reach Customer care eight times. no response.
Terrible service and I will change again

Susan Avent, thank you for your review. We’re so sorry that your experience did not match your expectations.

Called and emailed multiple times.  NO Response. Forget it

Thank you for the 5 stars, Marvin Baldwin!

Diago Casillas, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

No One was at the location and no updates or Change of address !

I’m so grateful for your kind words, Ricky Yates. Thanks for sharing your review with us and the community.

Excelente atencion. Regresare nuevamente Mañana

Murry Foss, thank you for your review. We’re so sorry that your experience did not match your expectations.

They told me 1 price on the quote , so i signed up then they went up twice in 2 months , i canceled my policy, i cant believe a company will treat you like that , that is sad

Belle K, thank you for your review. We’re so sorry that your experience did not match your expectations.

Larry Williams, thank you for your review. We’re so sorry that your experience did not match your expectations.

Prices are too high and this company will not have your back in a accident lose and lose.. went too the general and it’s cheaper and the  representative  Is more professional..

Google User, thank you for your review. We’re so sorry that your experience did not match your expectations.

I've been a loyal customer of Liberty Mutual for over 15 years.  No more.  I have seen my rate on vehicles triple over the past 3 years...and this with "discounts".  I had no car incidents the first 2 years.  In the third, a minor accident in a parking garage.  Also, my teenager texting while driving.  The result.  My annual premium was quoted to increase $3,000 at renewal time.  This is not a misprint...$3,000.  I called the office.  The person on the other end said that someone forgot to "check a box".  The increase was supposed to be $2,000.  He couldn't explain exactly the purpose of the box but I wonder how many other customers' rates were impacted by someone "forgetting to check a box".  I guess that I was supposed to be happy that my premium was only going up $2,000.  I wasn't .  I switched to State Farm.  The result...My rate stays virtually the same before their "$3k" increase.  I also got better coverage for uninsured motorist as well as a bonus of $100 less for rental insurance.  My advice is that everyone should shop around every renewal period to ensure that you are getting the best rates.

Abdul Asani, thank you for your review. We’re so sorry that your experience did not match your expectations.

So unprofessional and without any safety . while driving handing out a business card. To me i won't go with that Moran

Thank you, Sherrie Hice. This review made our day!

That's the insurance I have an there Great.They got me the Best price on my car and home coverage.Thank u.

Hi, Tameeka Williamson! Thank you so much for taking the time to leave us this amazing review.

Always a good experience with them and for a good price!

YAMILKA GIRON PRINCESS OF GOD (Princesa De Dios), thank you for your review. We’re so sorry that your experience did not match your expectations.

Thank you, Marceline K.. This review made our day!

Great customer service! Whenever I call Liberty Mutual, the customer is consistent and overall superb! So far great company!

Thank you for the 5 stars, Charlotte Tate!

Thank you for the 5 stars, Marielee Rogel!

Noemi E Pajares, we are so glad that you enjoyed your experience. Thank you for your business!

I want to thank our agent for a wonderful service and instant savings we are so happy to see the discounts on everything,thank you so much, a great insurance 👏🏼🙏🏼👏🏼

Nicole Nicole, thank you for your review. We’re so sorry that your experience did not match your expectations.

They play aweful games with thier customers that pay faithfully on a monthly basis.  Had an agent come out because our chimmney was leaking and caused damage to the floor. The agent Brad doesn't seem to have much experience so he sends the claim to a different department for investigation.  This so called agent comes back with floor damage is standing water.  This insurance company is a joke.  You pay monthly and when something goes wrong they look at that client like an enemy and try to find every route not to pay.  This company is not worth paying my money to every month.

Cassandra, thank you for your review. We’re so sorry that your experience did not match your expectations.

Hi, Ursula Lowther! Thank you so much for taking the time to leave us this amazing review.

One of the best insurance agents out there. He is honest and sincere and will tell you what you need but more importantly what you dont need. He is caring and always pays attention to his clients. Truly a nice guy. Do yourself a favor and get a quote from him and compare with what you have. You wont be sorry.

DevinC, thank you for your review. We’re so sorry that your experience did not match your expectations.

The office isn't there anymore better luck somewhere else.

Monika White, thank you for letting us know about this. Your feedback helps us get better

Very poor service, Mike the inshurance rep is very unprofessional and arrogant.

Friendly and kind people, quick turn around!

Eric Van Otteren, thank you for your review. We’re so sorry that your experience did not match your expectations.

You do not want to become a client of this company. I was a policy holder  for 33 years and they declined to renew my policy do to three comprehensive claims. Do not believe their commercials. My recommendation is find another insurance company.

Alexander C Bonds, thank you for your review. We’re so sorry that your experience did not match your expectations.

Some of the worst customer service I've experienced in any industry. They were extremely rude and degrading. If you like poor customer service, then this company is for you. Otherwise, shop around and you'll find plenty of other better options.

I K, thank you for your review. We’re so sorry that your experience did not match your expectations.

This is not a company that honors professional commitments.

Thank you, I Camsel. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

These people are trying to screw my mom. Their client was driving on the wrong side of the road ran right into my mom car when she couldn’t stop in time from hitting. Broke her neck in two places. The fluid that is in her spine comes out through my broken bones and sits on her nerves, which could paralyze her or shr can die from. Liberty Mutual don’t want to pay. After my mom lost her car, lost her job, and have to have an MRI every year to make sure she don’t die. God forbid that these people even deal with the pain she is in everyday. But my mom doesn’t give up, and she will be paid. Sickening people.

Nikki Bruner, thank you for your review. We’re so sorry that your experience did not match your expectations.

The worst customer service . I wouldn’t recommend buying a policy for them. If you get in an accident and the other person is at fault I hope they DON’T have liberty mutual. They are stalling and refuse to pay even though the insured person was clearly at fault .

Thank you for the 5 stars, Gloria Estrada!

Ojibwa62 x, thank you for your review. We’re so sorry that your experience did not match your expectations.

Blah if work here and are over 40 you had better start seeking other employment, they do mass layoffs all the time.

Randy Nguyen, thank you for letting us know about this. Your feedback helps us get better

We've been with Liberty for 4 years and the agent working with us has been unclear and money being withdrawn from my account unaccounted for. We switched over for home insurance and the agent never sent a cancellation letter to State Farm from 3/17/17 the day we switched. He sent the cancellation in November of 2017 and now the company says they're not liable for their agents mistake for not canceling the day he switched and will not compensate any monies to us. This is how you lose customers and not just one person but a large community not wanting to do business with them.

Hi, God Fearing! Thank you so much for taking the time to leave us this amazing review.

I was welcomed from the very beginning before the agent met me. Attentive,  professional, Top notch customer service.  I was referred to Liberty Mutual by a coworker. When I contacted Holly Mahaffey, she was on the ball. I explained to her that I am not like most, that I want to come to the office,  she welcomed me. Set up an appointment convenient for me and explained everything clearly.  Made sure we had no questions before I left. She even brought in my favorite lifesavers. I highly recommend if you are shopping around for home and auto insurance,  give Liberty Mutual on Sever Road in Lawrenceville Ga a call. This is how the Pros do it.

Hi, Chevy Chala! Thank you so much for taking the time to leave us this amazing review.

I've had Liberty Mutual insurance for over 30 yrs. I've never had a problem with them. When I had to file a claim with them, I had great help with customer service and the process was very easy.

A creamy explosion, thank you for your review. We’re so sorry that your experience did not match your expectations.

Yeah it's the cheapest insurance but I'm really really annoyed how Joseph I think that was his name lied to us!!! He said I had accident forgiveness I even repeated myself to make sure and he kept saying yes! When the day can that I got into a accident I was told I have to be 25 to have accident forgiveness.. what kind of bs is that like seriously man..

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Hi Jonathan, thanks for leaving such a positive review! I look forward to helping you again in the future.

It’s always been a pleasure to work with Damaris. I’ve had several of my insurance policies with her and not only was it easy to set them up she’s always responsive to my requests and questions. She’s overall an amazing person and insurance agent. As a realtor I refer her to my clients for their home and auto insurance. Highly recommend! 

This review made our day! I appreciate the fantastic review and are glad I could be of service. Please don't hesitate to contact me next time you want help with insurance.

Damaris Febles is an excellent insurance agent. Amazing understanding of the industry and committed to excellent customer service. She is as knowledgable as she is beautiful and you would be proud to have her in your corner.

Great to hear! My job is to advise you on all your insurance needs and I am so pleased I could do that. Please don't hesitate to contact me next time you want help with insurance.

Damaris provided great service and information regarding insurance coverages. She helped me find the best insurance policy and company to fit my needs. Easy to talk to, work with and made everything easy and convenient. Any questions or concerns I had were thoroughly explained so that I completely understood everything that was covered. I would highly recommend her. She was awesome!!

Thanks for sharing your review with us and the community.

Great service. We ran into an issue, Damaris worked hard to resolve the issue, ensuring things worked out in a timely manner. Super nice, knowledgeable and has patience.

Damaris Febles

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