Hawaii

OUR PHYSICAL OFFICE IS CURRENTLY CLOSED DUE TO CONSTRUCTIONPLEASE CONTACT A SALES REPRESENTATIVE DIRECTLY OR OUR SERVICE DEPARTMENT AT (808) 487-0628MAHALO!At the Liberty Mutual office in Honolulu, trained local agents can help you find the coverage you need, and the discounts you deserve.Our office proudly serves all Hawaiian Islands.*Please Note: No payments are accepted in office*For CLAIMS assistance please call: 1-800-225-2467 (Translators Available).Causes Close to our HeartsOur representatives participate in a number of community activities by volunteering at local organizations through our Serve with Liberty program.Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto, home, and life insurance options are best for you and your family.

Honolulu, HI

Hi Alisun, Thank you for taking the time to leave us a review.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. Please reach out to our local sales agents and ask for a manager, we are happy to take a look at your file.

This company overall is a fraud, they chose to insure my home, without doing an initial inspection, and after two years of paying for their services they told me they could no longer serve me. They stated my roof needed to be repaired, once I asked them what needed to be accomplished, they mentioned it didn't matter because they weren't going to insure me anyways. Good customer service will always work with you because they want to keep your business. I felt it was a scheme because they knew my property value went up and they wanted to charge me more, so they stopped insuring me hoping I would ask for a different (new policy).

Then I had a motorcycle and rental insurance with them, I called them stating I needed to cancel my rental insurance because I was moving to a different house and they never proceeded with it. PLEASE RECORD THE CONVERSATIONS FROM THIS COMPANY. they state one thing over the phone and they write another thing down in their notes. Someone, please fix the structure of this company.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Last year, I changed my home insurance from state farm to Liberty Mutual and in Hawaii, Hurricane insurance is mandatory for home owner. I was informed by Liberty Mutual to keep my previous Hurricane Insurance until it expire and Liberty Mutual will take care of transferring over to their Hurricane Insurance Polymar. I received second and Final Notice from my home loan company stating they have not received the Hurricane insurance and they will charge extra to cover for the months I have not paid. I have contacted Liberty Mutual when I received my first notice from my Home Loan Company and they told me they will take care of it and I was told, I do not have to do anything. This was 2-3 months back and other day, I received the 2nd notice from home loan and as of today, they have not received the Hurricane Policy. DO NOT PURCHASE INSURACE FROM LIBERTY MUTUAL.  I'm going back to STATE FARM.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

ASK FOR CHED CORDERO SHES THE BEST. Saved me over 1000 a year including hurricane insurance

They charge me almost $900 just for one month without my permission and they don’t wanna refund me back. I regret getting my insurance to this company. I don’t recommend this to anybody this insurance company is a totally trash.

Had a house fire and my car was in the garage.  Both covered under LM.  We hired an Adjuster for the claim for the house, thank god we did because it was like pulling teeth.  So many delays and a lot of it was from the insurance side.  My car.. Slightly melted claimed that under the Auto policy... My first ever accident happened a couple of months post the fire. Claimed that. My insurance went from 1k to 9k a year. JUST FOR THE AUTO POLICY.  Mind you the house fire cause was deemed "undetermined" therefore not our fault.  House total loss, we basically had to pay everything out-of-pocket before they decided to hand out chump change. Ridiculous.

Not reliable and not dependable.  Seriously, why do I even have this company as my insurance that I cannot rely on When it matters most.  In the past 17 years I never made a claim.  Agent won’t even return calls.  Give me a break.

It was ok, I always get the feeling that they're doing me a favor

Screw me over. Twice. They refunded one payment back to me for no reason then I had to pay extra for an extra month. It's a long story but I don't recommend them.

Great prices when you Bundle your insurance!!!

Help me to save $$$ for my car insurance. Very friendly staff.
Answer all the questions I have.

They never answer your email ...
It takes them one week before they email you back ...

Just saying

I was paying 2.4k every year with Geico, switched to Liberty Mutual and saved 1.2k per year

So far a terrible experience with this Insurance company. Go somewhere else for your insurance needs. I have wind damage to my roof that pulled up a significant amount of shingles and they deemed it repairable. Had multiple roofers come out and say it would not be a quality repair and they recommend a full  replacement. I asked for a second adjuster and an engineer for a second opinion. They straight up turned me down. My roof hasn't been repaired yet and it's 3 months after the claim. Luckily one of the contractors put a temporary patch on my roof.

In the 24 years I’ve had liberty mutual, they have never let me down. Wonderful company, wonderful employees!! Ask for Micheal Ho 🥰

Quick response, great prices, and great agents.

Friendly and super helpful with claims....i highly recommend them to bnb other home owners to have them as a home insurance

My experience thus far has been terrible. I have a claim right now for water damage to my roof. Everything went well with the estimate and Liberty Mutual sending the first check as a down payment to the roofing company, now Liberty Mutual has disappeared. I cannot get a hold of the claims rep. Stanley Markovsky or the estimator Keith Fox. The roofing company finished the job the day before Thanksgiving and they want their money to get paid but Liberty Mutual has disappeared. I tried contacting everyone who I had correspondence with since I started this claim, a total of 4 people, no one responds. The roofing company is all over me now, they want their money. Whats going on ?

The customer service reps are very kind and helpful and to the point. They helped me adjust my policy to my needs and budget. I am able to bundle two vehicles, renters insurance and more. I definitely recommend Liberty Mutual for all your coverage needs!

Other than their phone connection and being hung up on while on hold, once I spoke to the right person, I was helped with s great attitude.

I was shopping around for Homeowner insurance quotes and liberty Mutual took it upon themself to open up a policy and charge my mortgage company without me ever signing a single document or without me have any knowledge what they were doing. Luckly i received a letter from my mortgage company telling me they paid 2 insurance policies. What a headache I had to get the liberty mutual policy # from my mortgage company before Liberty would even talk to me. Finally they said uet they opened a policy without my signature and they would mail me a paper check. I must deposit that and send $3500 back to my mortgage escrow if not my mortgage rates would increase. OMG so much drama all because I went to liberty website and simply requested an insurance quote. I am sooo shocked how they can just charge my mortgage without me ever signing or agreeing to open a policy. I guess they hope owners do not noticr what they did and so they can collect payment from your mortgage. Stay far far away do not even request quotes from their website. BEWARE

Very helpful front desk. The directions using google maps is a little confusing. The office is actually on the backside of the "Bank of Hawaii" building on the 5th floor. Very clean office, even offered me a water.

They were good until I got into my 1st car accident in my 44 yrs of life. I had 1 speeding ticket when i was in my 20's. They wouldn't renew my car insurance. Said I'm a risk. REALLY?! UP YOURS LIBERTY MUTUAL!!

Informed, polite Customer service and Agent.  Answer questions.  Always available.

Liberty mutual is my auto insurance since 1999.

Worst insurance company for auto.  The agent talked me into switching to Liberty Mutual from another company.  I had full coverage due to paying for my car through a credit union.

My daughter had an accident and we used the insurance.  I get a letter stating that due to the accident, they would no longer be able to insure me.

Why did I pay for all this insurance?  I paid for insurance for protection.  I use the protection and they drop me.  Not good.  I went back to the insurance company they talked me into leaving.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Their ads say they customize your  car insurance but don't. We told them we hardly drive but they insisted we pay top premium. We switched to Geico for half price! Then Liberty offered a lower cost, liars.

I've had LM insurance for 15 years. Upon my renewal this year, my premium increased by $7000/year. You read that right: $7000/year. I have one car with Liability and collision and I'm the only operator. Insanely high; shop around.

I made a claim for a deep scratch on my car, and they marked that as an accident. Now they raised my insurance and other companies see their inaccurate designation as well. So hard to find low cost insurance. Not worth their $1000 reimbursement for something that was a comprehensive claim, not a collision.

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