Idaho

At the Liberty Mutual office in Meridian, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Meridian, ID office is located at 3501 E Overland Road next to the intersection of Eagle Road and Overland Road, just south of Interstate 84.Liberty Mutual has had a local sales office in the Treasure Valley for more than 30 years. Our office serves the entire Treasure Valley, including Boise, Meridian, Nampa, and Eagle. As well, our office serves the McCall/Donnelly area.Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>We have partnered with the Boise State Alumni Association providing discounts to BSU Alumni since 1996. </li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Meridian, ID

The entire staff is so dedicated and insurance rates are the BEST! Highly recommend 👍

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

The worst customer service in the history of humankind. It is a wonder that this fraudulent company of incompetents is actually allowed to be in business.

Hi Fred Garcia, thanks for your kind words.

I am very grateful for my local agent and the service that I have received.

Worst customer service and set up account specifically asking for glass replacement. When I tried to use it they are lying and said I never had it. Now they want a 500 deductible for a windshield replacement. I will be changing insurance companies asap!!!!

They charged me again a month after I dropped them.

Worthless company they quoted me for 67 a month and then changed it before my next bill to 155 and wouldn’t refund it! This company is nothing but scammers! Don’t even consider it!

Liberty Mutual road side assistance sucks big time. For lockout car I am waiting for mor than 7 hours and still not answered my request while I write the review. I have not seen such a unprofessional Road side assistance from other service provider. Please stay away guys if you could…horrible experience with Liberty Mutual.

Robert Huck, thank you for your review. We’re so sorry that your experience did not match your expectations. Can you let us know how we can better assist in the future?

Kurtis Pugh, we always aim to deliver a great experience and working directly with our local agents is our goal. Thanks for taking the time to bring this to our attention. It appears you don't have an assigned agent currently, when you call our local office at 208-323-7755 the local agent that assists can be assigned as your designated contact going forward. The agent will provide their best contact number.

There is some wait time, but I prefer talking to someone over doing things on their website. All the folks who have helped me have been wonderful. It can be hard to find the right phone number.

Christina G, we are so glad that you enjoyed your experience with our local agent, Fred. Thank you for your business!

Great service and great rates.  You could switch to somewhere like Geico but give it 6 months and they will raise their rates.  Ask for Fred because he has been nothing but helpful.

I’m impressed with my local agent Colleen as she makes sure I’m taken care of and she is always available or at a minimum I know I can reach her by text and she responds.
Overall Liberty Mutual is just like every other big corporation and doesn’t want you to contact them so talking to someone is impossible. Do everything via the internet and hope you don’t have any questions. But that’s where Colleen comes in. She is the most responsive agent I know. If it weren’t for her I’m not sure I’d be with LM.

I wish I would have read all the reviews before switching to Liberty Mutual/SafeCo. Like many others mentioned, they are horrible with their claims. They find any way possible to not pay or pay the minimum amount. Our claims adjuster Xavier-Quinn Roman was terrible and very unprofessional. The leak detection company that he hired told us he hasn't been in a home for months, but somehow we were "blessed" with his presence. He was the only person out of all the contractors, and plumbers, etc who did not wear a mask either. Stay away from Liberty Mutual/SafeCo. If you do happen to have a leak and your claims adjuster is Xavier, I wish you the best of luck, you are going to need it.

Spent over an hour on the phone trying to talk to a real person trying to cancel my deceased brothers policy.  Be a cold day before I would every do business with Liberty Mutual.

Every year they would bump my bill up saying there was nothing they could do about it and that it was normal for the area...  Then I got a speeding ticket a year ago. My first and only ticket ever and they tried charging me an extra $400 a year because of it. That's when I switched. Don't bother

They are a little stingy on paying off on repairs for the home they always seem to find away out of paying for roof leaks and bathroom water leaks  etc etc the 14-day rule sucks....

Awful company. Customer service was disgusting I was hung up on twice. I was told on multiple occasions I was going to receive a callback in 24-48 hours. Never did. WILLL never use this company.

Beware, this insurance company is extremely deceptive and will do everything possible to get out of paying a claim. Horrible experience. We have been with liberty for less than a year and I regret ever switching to liberty as they collect the insurance premiums and then cheat you out of paying a claim. Please , please do you self a favor and get a real insurance company that will partner with you and be there when a washer leaks. Sincerely TShane

Save yourself heartache! Liberty mutual and safeco are the same company! Don’t use either!! I am telling you!!! It has been a nightmare! What should have been simple has turned into a circus that I have had to try and clean up. Nothing has been easy! My claim adjuster is a box of rocks and shouldn’t be working with the public! From them taking 3 weeks to finally say my car that got burnt in a garage fire was a total loss, to when they finally said it was, I am still waiting for payment to be sent to my bank. It has been almost two months now. They have sent the check twice to the wrong people even though I have told them where and gave them the address. To when they ask for info I give it and then he asks for it again. I tell him, I just gave it to you and he says oh! To when I call, no one knows how to transfer me to a person. Even though I have their name and extension number. They said the check was overnighted and it wasn’t. It took three days. And was sent to the wrong place again. Now my gap insurance is closing my case because I have taken too long to file. But I can’t file because my insurance hasn’t paid my bank! And now I have had to make two car payments on the car I don’t even have.
Don’t do it!! Travelocity is our home insurance and the day of the fire which was a Sunday, they came out. And we had settlement checks on Wednesday! Three days later! Go with travelocity! You won’t regret it!

They have been super helpful everytime I have dealt with them

First the math on the reviews. Add up the stars, divide by the number of reviews and the rating is actually 0.588... not 2.6 as reported by Google.

Trying to get a few questions answered about a windshield replacement.
It was death by phone system. Never did talk with anyone at Liberty corp. I was sent to a) a third party call center for windshield replacement and that person was very helpful. They directed me back to LM billing to learn about OEM vs aftermarket reimbursement. Started again, calling the local office...sent to the phone loop and landed with a local office clear across the state. Finally called SafeLite (the LM windshield preferred partner) and found someone there who would tell me times, availability, reimbursement policy for LM.

Not impressed.
One Star is too many.

Roadside assistance is a joke, can't reach anybody in our state and have to repeat yourself so many times.

Colleen was very helpful and answered all my questions

DO NOT use Liberty for motorcycle insurance!  Their rates are terrible!  I have been paying $568/year for insurance on a 96 Goldwing.  I called Geico and they gave me a better policy for $189.69. That is 67% savings from Liberty!  Then when I called to cancel my motorcycle policy, Liberty wants to charge me another $126 to cancel early!

NEVER, NEVER go with Liberty for motorcycle insurance.

Worst insurance company EVER!!!!!!!!!!!! I have been out of my home for two weeks now do to a flood tried calling Ernie Whelch this morning, no answer of course as this has been the normal so I email him which normal he gets right back to me be email, asked him where we were in moving forward as the restoration company has been waiting to hear back from them as far as the rebuild part. And he asked who that company even was. WOW!!! it is the company that they approved to come in for the cleanup. I would never recommend this company to anyone........ They also expect us to live in the home mean while my entire kitchen, dining room, and laundry room are torn apart.

Andrew Fuhriman was extremely helpful and patient, he walked me through the different options for some of our more complex insurance needs and was very kind through the entire process. I highly recommend Andrew for all of your insurance needs.

Any price saving will be negated by the zero customer service.  They are extremely dishonest, and will not communicate in any way.  Phone calls, calls to managers, emails:  nothing.  Once they get your money you are in no mans land.

Just do not do it, you will be very sorry.

Very bad service- if you have to file a claim it’s a nightmare!  They secretly raise your premiums, then will NOT come through for you when needed.  There policies aren’t worth the paper they’re printed on!  Hire a useful insurance company—any other company!

No local agents for Nampa. Lady at the window did nothing to help me. Canceled policy.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

Thanks for sharing your review with us and the community. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

I wanted to compare the insurance I used to have with other companies.  Jake listened, was incredibly responsive, great communication and found an option that works for me.  He's been great to work with and I've referred him to others.

Jake Weber

Get a quote with
Jacob

Get a quote with
Jacob

Get a quote with
Jacob

My office

Get claims help

About me

Call for a quote

1-800-362-2876

24/7 Roadside Assistance

1-800-426-9898

About Liberty Mutual

Quick Links

Jake Weber

Get a quote withJacob

Get a quote withJacob

Get a quote withJacob

My office

Get claims help

About me

Get a quote with
Jacob

Get a quote with
Jacob

Get a quote with
Jacob