The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

Illinois

Wisconsin

Indiana

At the Liberty Mutual office in Chicago, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Chicago office is located on the corner of Madison and Franklin. It is one block west of the CTA Brown/Orange/Pink/Purple train lines.Since 2003 our office has proudly served the Chicago metropolitan area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Supporting local organizations like Lakeview Chamber of Commerce, Chicago Gay &amp; Lesbian Chamber of Commerce, Chicago Police Memorial Foundation, and PAWS Chicago.</li><li>Participating in the Chicago Marathon and other community events.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Chicago, IL

Wow! Thank you, Charlie. We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

I have had this insurance company for years and am completely satisfied. Highly recommend this company for all of your insurance needs.

Hi Jose, our local sales agents were blown away by your positive experience

The best, biggest, most amazingly beautiful  insurance company that ever was. My agent Guadalupe is tremendous, incredible and her customer service is breathtaking. 10/10 would recommend to everyone and their mothers!

They signed me up with a misleading quote where they enrolled me into a program that I explicitly stated I did not want to be a part of. Two months later they dropped me from the program and hiked up my insurance.
They use predatory practices to lure you into buying their insurance with a misleading quote. They are not transparent about what programs they register you to.

Terrible terrible terrible Run away from them !!!!!

Thank you Rodney for taking the time to leave us a review.

Hi Tess, thank you for taking the time to leave our local sales agents such a great compliment.

I’ve had my insurance here for years.  The agents are very helpful and knowledgeable 

Thank you Marilyn for taking the time to leave us a review.

We're sorry to hear you were less than satisfied.  Thank you for your feedback.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

This is the worst insurance company I've ever dealt with.... no customer service.. the escalation department sucks.. hung up on me because she said it was taking to long... and they billed me for 3 months of service..

Company insures dirty energy projects
Coal mining
Fracking
Tar Sands
Arctic drilling

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

I canceled an insurance policy because it kept going up for no reason and they sent me a bill two weeks later after u canceled the policy and wouldn't refund it.

I called about the Driving App.
All my questions were answered.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Thank you for your feedback.  We're sorry to hear you were less than satisfied.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

They're very good and Reliable Insurance Company

Thank you for your review. We appreciate your business!

Molly was very helpful in saving me money on my car insurance. Very friendly
And professional.

I'm new,  so i have nothing as of right now

Called them to report fraud on my account w them n they sent me fraud insurance bill 24.49 a yr

They don't follow instructions don't ask to place condiments on the side

After the first month of purchase, there came an increase. Also, another was coming because I stopped the automatic bank withdrawal since the increase. $147. to $188. per month ? Excellent driving record as well.I had to cancel it.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Liberty mutual is the worst Insurance company I ever had. Had a fire in my garage Agent stole from my garage and then they canceled my insurance after over 15 years being with the company.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

If you have Guaranteed Rate as a Mortgage servicer and attempt to have Liberty Mutual become your home insurance provider; liberty mutual will agree to contact Guaranteed rate per the Guaranteed rate guidelines but will not actually follow through to become your insurance provider. They will then expect you to pay the mortgage insurance premiums while you are double insured through your previous company. This is highly unethical behavior.

We are so glad that you enjoyed your experience. Thank you for your business!

The window teller this morning was awesome, great professionaliam..thx

Horrible!  All I can say is I filed a complaint with the Illinois Department of Insurance.  Do yourself a favor, don't do business with Liberty Mutual.

Horrible experience with this insurance charge entirely too much money for hardly any coverage, you giys suck.

I am giving one star because there is no zero star. One of the worst insurance companies I know. It is almost impossible to get in touch with the addressor. They never answer phone calls nor do they call back. If you have mind, stay away from this insurance. Do not trust advertisements.

Paid a year in full, still got random charges. Would never use again based on dishonesty.

Watch out this people take ur money n then ask ? They need n if you dont provide they cancel u n keep ur money there a bunch of scams don't pay them at all.I will never recommend them there crooks.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Thanks Nathan for sharing your review with us and the community.

Thanks Stephanie!  This review made our day!

Thank you so much for taking the time to leave us this amazing review.

Jessica is great, I'd work with Jessica again and refer her to many others needing home, auto, renter, etc insurances.

Wow, we were blown away by your positive words. Your review means a lot to us and lets us know we’re on the right track!

Since I’ve been with Liberty Mutual Jessica Niemann has been nothing but supportive and available at any time of the day with any questions or concerns I have. Thank you Jessica, for making every situation I’ve had made easy.
-Sonia F

Hi Doug! Thank you so much for taking the time to leave us this amazing review.

If you're not using Jessica Niemann for your insurance needs you're crazy.  Jessica is wildly intelligent.  In a sea of darkness and confusion, Jessica is a beacon of light!  She's refreshingly honest and makes you feel confident you're in the best situation possible.  There is no lack of insurance providers.  But there is a lack of professional, honest, smart, helpful agents.  Jessica is one of them!  She's a rock in a world of uncertainty.  I can't speak more highly of her.

Emily, we are so glad that you enjoyed your experience. Thank you for your business!

Jessica is an amazing insurance agent.  She is professional and takes the time to explain the different choices to make sure her clients get the coverage needed.

Hi Mark! Thank you so much for taking the time to leave us this amazing review.

I am insured with Liberty Mutual and I find that it is the best value and it provides many options for our insurance needs. The customer service from our agent Jessica has been wonderful! Jessica is easy to reach and she follows through on all my requests. I am a Realtor and I recommend Liberty Mutual and Jessica Niemann to all my clients.

Thank you Sophie. This review made our day!

Jessica is kind, professional and responsive. Her expertise is unmatched and care for the clients she serves can be felt. I highly recommend this agent.

Thank you Andrew. This review made our day!

We've loved working with Jessica and appreciate her insight in making sure our policy makes sense for us.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words Ritu!

If you want to work with a class act in insurance, call on Jessica!  Since being introduced to her at an event, she's provided nothing short of professional, honest service.  She continues to check-in on our insurance policies to see if she can provide a better value, and tells me when we have the best deal - even when with another agent or company.  I appreciate this so much and can't wait to transfer my policies to her as I know she's got our back!!

Garrett, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Jessica was super helpful in getting us the best possible rate and providing the best service for our home, auto, and life insurance. She’s the best!

Jessica Niemann

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Jessica Niemann

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