Illinois

At the Liberty Mutual office in Chicago, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Chicago office is located on the corner of Madison and Franklin. It is one block west of the CTA Brown/Orange/Pink/Purple train lines.Since 2003 our office has proudly served the Chicago metropolitan area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Supporting local organizations like Lakeview Chamber of Commerce, Chicago Gay &amp; Lesbian Chamber of Commerce, Chicago Police Memorial Foundation, and PAWS Chicago.</li><li>Participating in the Chicago Marathon and other community events.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Chicago, IL

Wow! Thank you, Charlie. We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

I have had this insurance company for years and am completely satisfied. Highly recommend this company for all of your insurance needs.

Hi Jose, our local sales agents were blown away by your positive experience

The best, biggest, most amazingly beautiful  insurance company that ever was. My agent Guadalupe is tremendous, incredible and her customer service is breathtaking. 10/10 would recommend to everyone and their mothers!

They signed me up with a misleading quote where they enrolled me into a program that I explicitly stated I did not want to be a part of. Two months later they dropped me from the program and hiked up my insurance.
They use predatory practices to lure you into buying their insurance with a misleading quote. They are not transparent about what programs they register you to.

Terrible terrible terrible Run away from them !!!!!

Thank you Rodney for taking the time to leave us a review.

Hi Tess, thank you for taking the time to leave our local sales agents such a great compliment.

I’ve had my insurance here for years.  The agents are very helpful and knowledgeable 

Thank you Marilyn for taking the time to leave us a review.

We're sorry to hear you were less than satisfied.  Thank you for your feedback.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

This is the worst insurance company I've ever dealt with.... no customer service.. the escalation department sucks.. hung up on me because she said it was taking to long... and they billed me for 3 months of service..

Company insures dirty energy projects
Coal mining
Fracking
Tar Sands
Arctic drilling

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

I canceled an insurance policy because it kept going up for no reason and they sent me a bill two weeks later after u canceled the policy and wouldn't refund it.

I called about the Driving App.
All my questions were answered.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Thank you for your feedback.  We're sorry to hear you were less than satisfied.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

They're very good and Reliable Insurance Company

Thank you for your review. We appreciate your business!

Molly was very helpful in saving me money on my car insurance. Very friendly
And professional.

I'm new,  so i have nothing as of right now

Called them to report fraud on my account w them n they sent me fraud insurance bill 24.49 a yr

They don't follow instructions don't ask to place condiments on the side

After the first month of purchase, there came an increase. Also, another was coming because I stopped the automatic bank withdrawal since the increase. $147. to $188. per month ? Excellent driving record as well.I had to cancel it.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Liberty mutual is the worst Insurance company I ever had. Had a fire in my garage Agent stole from my garage and then they canceled my insurance after over 15 years being with the company.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

If you have Guaranteed Rate as a Mortgage servicer and attempt to have Liberty Mutual become your home insurance provider; liberty mutual will agree to contact Guaranteed rate per the Guaranteed rate guidelines but will not actually follow through to become your insurance provider. They will then expect you to pay the mortgage insurance premiums while you are double insured through your previous company. This is highly unethical behavior.

We are so glad that you enjoyed your experience. Thank you for your business!

The window teller this morning was awesome, great professionaliam..thx

Horrible!  All I can say is I filed a complaint with the Illinois Department of Insurance.  Do yourself a favor, don't do business with Liberty Mutual.

Horrible experience with this insurance charge entirely too much money for hardly any coverage, you giys suck.

I am giving one star because there is no zero star. One of the worst insurance companies I know. It is almost impossible to get in touch with the addressor. They never answer phone calls nor do they call back. If you have mind, stay away from this insurance. Do not trust advertisements.

Paid a year in full, still got random charges. Would never use again based on dishonesty.

Liberty Mutual sends the most misleading mails. The envelope makes it look like it's urgent!

Watch out this people take ur money n then ask ? They need n if you dont provide they cancel u n keep ur money there a bunch of scams don't pay them at all.I will never recommend them there crooks.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Sam Rose has been incredibly helpful and easy to work with in the last 3 years of working together with him as my agent. His experience and industry knowledge is impressive and I highly recommend him for any of your auto/property/casualty insurance needs! He is professional, prompt and has always put my needs and goals first. Thank you, Sam!

Sam was simply excellent! He was very personable, patient, and kept everything very simple when explaining my options. Fantastic service!

We can’t thank you enough for your kind words Celine. Your review means a lot to us and lets us know we’re on the right track!

Sam is incredibly kind and helpful! 5 stars!

Hi Luis, I appreciate the fantastic review!  Thank you!

Sam is attentive, helpful and most importantly, good at what he does. I appreciate his quality service and more than happy to recommend him to any one looking for insurance.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Joe!

This was the easiest and friendliest insurance experience I could ever have. Sam went above and beyond to find the best policies for us while saving us as much money as he could. Highly recommend.

Hi Berniece, I appreciate the fantastic review! I work hard to exceed expectations and I'm thrilled you had a good experience.

Sam has gotten me awesome rates for the last 4 years or more with multiple insurance policies. He so courteous and great customer service.  Patient and professional to work with.  Made me feel important.

I’m so grateful for your kind words, Quincy. Thanks for sharing your review with us and the community.

Sam is one of the most kindest people I ever spoken with. He is very knowledgeable and patient. Give this guy a raise. ☺️

It was a pleasure working with Sam! Definitely looking forward and will be doing more business with him. A+++!!

Thank you Madison for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Sam helped me get set up with renters insurance and went above and beyond with his responsiveness to all my questions. Super friendly and easy to work with. I highly recommend working with him!

Paige, we can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Sam was wonderful, knowledgeable, and got us insurance within 15 minutes. Not only was he so personable but made the process easy!

Hi, Alexis! Thank you so much for taking the time to leave us this amazing review.

Sam, who I was referred to through my credit union, answered his phone right away and was able to assist me in enrolling in auto and home insurance within the hour. I gave him my information, he sent over multiple quotes via email, and completed my paperwork efficiently and quickly. Sam was also very personable and friendly. I know that if I have any questions/issues he will get back to me in a very timely manner.

Thanks for sharing, that's great to hear!

I’m so grateful for your kind words, Angela. Thanks for sharing your review with us and the community.

Sam Rose insurance respresentive was a great help in looking for best auto & home policy's explained everything and was the policy will cover. Love working with him. Thanks you for great help

Thank you Michele for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Sam is someone who cares. I felt that from our first conversation. His customer service skills are amazing. He's quick to respond yet  he takes his time with you, making sure you understand and answering any questions you have. Plus he is such a nice guy! Very friendly with a positive attitude. There are a lot of insurance agents out there - Sam's the one I recommend!

Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Sam was thorough and helpful with finding me a range of different options to find the right policy for me. Super kind dude and was willing to set up time to answer any questions I had. 10/10 with the overall experience, would definitely recommend for anyone looking for life insurance.

Thank you for your positive review Fiona!  This kind of feedback motivates us to continue exceeding quality standards.

Sam was very helpful in reviewing options for a home & auto bundle that best suited my needs. He was friendly, enthusiastic and knowledgeable.

Thank you so much for taking the time to leave us this amazing review.

Great experience! Makes insurance easy to understand! Helps find you the best rates as well.

Sam Rose is the greatest at assistance and follow-up.  He is the best agent I have ever had.  I never feel like I am bothering him.

Thank you Kyle for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

Super helpful and pleasant to work with!  Sam helped me shop around for the best prices for auto and home insurance!

Thank you for your positive review!   It means a lot to us and lets us know we’re on the right track!

Sam is very professional, knowledgeable, patient, and available for  the customer.  He is ready and capable to help with any issue or questions  you have before and after you have started  your policy.  Just a 5-star guy  that provides  5-star plus+ service.

Thank you Wendy for taking the time to leave such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Sam is a good listener and explores his customer's requests before offering additional advice.  He is kind and practical about making policy changes. I recommend him to anyone who truly needs expert support and comfortable customer service.

We can’t thank you enough Reggie for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Sam Rose is a phenomenal insurance agent. He's thorough and very detail oriented in explaining policy information to clients. I've just closed business with him and look very much forward to working with him for many years to come.

Thank you for the review David!   We appreciate you recommending our services and are happy to hear that you had a wonderful customer experience.

I’m so grateful for your kind words, Nadine Abi Younes. Thanks for sharing your review with us and the community.

Made the whole process smooth and simple!
Pleasant,polite and patiently answered all my questions.
Followed up with me to ensure I had all the Information I needed to make an informed decision.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Preston Brooks!

Literally Had the Best experience with Sam while joining a new auto insurance agency. Samm had excellent customer service, straight to the point and did not have me on the phone long which we all hate being on the phone long. I received the best deals from him a bundle package to be specific, which was even more way less than what I was paying before. Thanks Samm definitely appreciate you, and even better one knowing my rate was lower than what I was already paying all while receiving more for my buck. Thanks.

Sam was so awesome with helping me get switched from my old car insurance to Liberty Mutual and my rates literally got cut in half! Thanks so much! Call Sam!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jumari Harper!

Sam’s customer service was amazing. His personality was fire; I actually felt that he wanted to help us. He didn’t rush though anything. He took his time and made sure we understood everything! If you every need great customer service, Sam’s your guy!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Sam is awesome. He resolved all our issues in quick timing. He had solutions and took time to answer all of our questions.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you!

Sam has been super helpful with all our auto and renters insurance needs. He’s always super responsive to any of our questions and is always willing to walk me through any issues. You can tell that Sam is passionate about his job with the effort and enthusiasm he puts in when interacting with us. Thanks Sam!

Val Capital, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sam was so informative, pleasant and helpful over the phone.  I even signed up for another service.  I looking forward to the savings and other services they may provide through Liberty Mutual Insurance.

Hi, Steve L! Thank you so much for taking the time to leave us this amazing review.

I would like say Sam makes you feel very comfortable and easy to talk to him not giving you the run around with choices of the policies. I'm very grateful to choose him as my agent.

" Dyral "

Lisa K, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sam is always Professional  and wonderful service!He took over from my previous agent and always goes above and beyond to help me out and answer questions that are not even part of his job. I highly recommend him as an agent! 

Hi, Jacob Hicks! Thank you so much for taking the time to leave us this amazing review.

Sam Rose has been a very helpful insurance agent for me.  He's always quick to respond and walks me through whatever I need making sure I understand what my options are.

Joe Barin, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sam came to us as a recommendation from our lender while we were closing on a house. Although our business relationship with him is new, he is very professional, extremely patient, and takes the time to speak with you and answer EVERY question you have and may have during the conversation. If he doesn't know the answer, he will go out of his way to find the answer for you. You also deal directly with him as your point of contact if you need something or have questions. If what I described above is what you are looking for, Sam will be your man.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, James Torgerson!

I have been using Sam Rose as my insurance agent for years now. I couldn't be happier with my experience.  Sam is professional, courteous, friendly and extremely good at his job.  I have somewhat of a spotty driving record, and Sam has always gone above and beyond to find me the best possible coverage at the most affordable rate. He is great at finding personalized discounts through different providers to help keep rates as low as possible. Anytime I have any sort of issue, Sam is quick and prompt to find a resolution. I would recommend that anyone and everyone have a Sam Rose in their life. He has saved me tons of money and completely taken away the hassle of doing my best to find my own insurance.

I’m so grateful for your kind words, Galy Loir. Thanks for sharing your review with us and the community.

I am so grateful that Sam is my agent, he is the most professional agent I ever had. He truly cares about his clients and whenever an issue needs to be addressed, he will take care of it himself. He is the type of person who will go to the extra mile for you. Thanks Sam it's truly a pleasure to have you as my agent.

Hi, Christopher Light! Thank you so much for taking the time to leave us this amazing review.

WOW!!!! Samuel Rose impressed me so much! I am a business owner. This man was very kind/dependable. He had to re-write my policy three plus times, due to the incompetence of my lender... He never once complained! I felt so guilty. But Sam was so kind about all of it. He did everything he could to reassure me. That it is his job, and he would make it all right. When I felt like I had wronged him. 

Thank You Samuel Rose! This man should get a raise. I do not often get this level of service!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, tangy raggs!

Professionalism is number 1, and Sam knows just that! He’s always there to help with whatever problem or question you have. If he can’t answer it or fix it he will work his hardest to get it resolved! Awesome Job Sam Your the Best!

Thank you, Naomi Goodson. This review made our day!

Sam Is A Great Agent he is my go to person when I have a concern or problem with my Insurance I'll recommend Sam to anyone on any day &  Guarantee Sam would get the job done from prices & concerns he is the best ...

I’m so grateful for your kind words, John Jackson. Thanks for sharing your review with us and the community.

Worked great with me to find the perfect  plan, and answered any question within 24 hours

Hi, Siedah ! Thank you so much for taking the time to leave us this amazing review.

Sam was super helpful! I was at the dealership and didn’t know I would make a purchase. I called Sam on a last minute hope and he answered! He made the entire process smooth and super easy for me. I was able to show insurance and get out of the door without an issue. I will be continuing business with Sam for other insurance needs in the future. Thank you Sam!! 

I’m so grateful for your kind words, Billy Hill. Thanks for sharing your review with us and the community.

Tries to find you the best rates, and cool person, professional, the kind of person you would want to do business with

Very nice person to deal with, very knowledgeable and willing to help if asked.

Hi Julie! Thank you so much for taking the time to leave us this amazing review.

This was my first time buying car insurance and he found me the cheapest quote because for my age it’s more expensive.  Not only did he help me with finding my car insurance he helped with my life insurance as well . Overall a great guy so professional, kind , and very responsive. Thanks again Sam!

Hi Haden! Thank you so much for taking the time to leave us this amazing review.

Sam, in my personal experience, has always been the pinnacle example of an insurance agent. His service is always imbued with genuine care and respect for the circumstances and needs of his customer(s).

It's very rare to find an agent that so readily goes out of their way to make sure their client is getting the best rate and the best overall service possible.

In summary, I take great peace of mind in and am very happy to call Sam my "insurance guy".

I’m so grateful for your kind words. Thanks for sharing your review with us and the community.

Great conversation! Good customer service. 

Sam was so helpful he listened closely to my wants and what was best for me in order to cover me and my car. He answers the phone with great energy, and he is persistent of getting you the right insurance that best fits you!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words Eric!

Sam was very helpful in getting my homeowner's insurance updated with a much more reasonable policy than what my renewal policy was going to be. I strongly recommend you reach out and give him an opportunity to assist. He is very responsive even when I was not.

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Excellent experience with Sam. If you need any type of assistance with your insurance, Sam is the person you need to contact. He is very professional and would make the process as smooth as it can be. I got my insurance through Sam in just minutes. Highly recommended.

Sam was great! I recently had to switch car insurances which can be stressful but Sam made it super quick and easy. He worked with me to make sure that I was getting the best deal. He was very responsive.

I’m so grateful for your kind words, Tracey. Thanks for sharing your review with us and the community.

I was looking to get insurance  on my first car but the rates were OUTRAGEOUS UNTIL I found Sam and he gave me the best policy/prices i was looking for 11/10

I’m so grateful for your kind words, Pat . Thanks for sharing your review with us and the community.

Sam Rose is a great agent.  He made everything so much easier, and I loved working with him.

We put customer experience and satisfaction as our priority, and your review affirms the work we put in every day. Thanks for your kind words!

Super quick and great value! Would highly recommend working with Sam!

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words.

Sam helped me out BIG TIME, due to my young age all insurance companies would have my monthly payment at around 400$ to 800$ A MONTH!!

But thanks to Sam he was able to get the payment to around 200$ , he was very helpful and patient during the  phone call , and it genuinely felt like he wanted to help me get insured , which he did.

If you ever looking for insurance thats is affordable and other companies have failed you GO TO SAM IMMEDIATELY.

Arsal, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sam’s an amazing agent who’s knowledgeable in all types of policies he provides. He made our move very seamless and would highly recommend his services.

Thank you, Griffin. This review made my day!

Great agent that helped me with everything I needed. Highly recommend!

Sam Rose

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