Illinois

Ohio

Thank you, Kimberly Weber. This review made our day!

Justyna is very professional, well informed and accommodating. She has always assisted me with all my insurance needs and definitely goes the extra mile in bringing quality insurance and pricing within my budget.

Thank you, Aracely. This review made my day!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words Sandy!

Justyna has gone above and beyond since I switched over. Really happy she was able to get me better coverage for an unbeatable price with my prior insurance. Highly recommend her!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Justina!

Justyna is very knowledgeable and personable. She helped me understand all of the different types of life insurance. She isn't pushy because she wants you to make the best choice for your life, even if that isn't with her. She is very friendly and responsive. She also speaks Polish and Spanish fluently!

Sales Representative

Hi Delyla, that's great to hear! I’m thrilled that you are satisfied with our services.

Sales Associate

Indiana

Michigan

Minnesota

Iowa

Wisconsin

Missouri

Colorado

Hi Amanda, we appreciate the fantastic review! Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

This team moves quickly with sincerity. I was given their information and within a matter of an hour someone was contacting me and helping me the very next day. Not only did they save me money on my monthly car insurance but they also were able to add benefits onto my insurance that I did not have from my previous insurance company. I would suggest this company every time and I intend to share their information with all of my family and friends as well.

Hi Kim, thanks for leaving such a positive review!

Excellent service from Anthony Campanella! Always reaches out with update information and easy to deal with.

Charmayne, we are so glad that you enjoyed your experience. Thank you for your business!

Ive been with Anthony for about 3 years and he is very responsive and always finds me good insurance rates!!

Anthony is really fast, returns calls promptly and finds the best rates. Thank you for your help!

Karen, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Anthony was quick to give me a call back, saved me $, and was very efficient

This review made our day!  Thanks Aleida!

Great work ethic. Always on time and very informative and helpful.

Thank you Barbara for your positive and detailed review!  It means a lot and motivates us to continue exceeding quality standards.

I’ve been with Anthony coming up on 5 years now for homeowners and car insurance. He has patience with my nuttiness. Always has time for his client/ customer. Understanding. Knowledgeable. Prompt. Very personable.
Thank you so much!

I’m so grateful for your kind words, Elaine. Thanks for sharing your review with us and the community.

Anthony had helped me find the best insurance prices 2 years in a row now and he’s always impressed me with his quick responses and hard work!

Thank you so much for taking the time to leave us this amazing review!

Anthony is fantastic. Really takes care of his clients and finds solutions that meet their needs

Caitlin, we are so glad that you enjoyed your experience. Your review means a lot to us and lets us know we’re on the right track!

I’m very glad I’ve decided to move my policy to Anthony Campanella and his team. He is very friendly and walked me through the umbrella policy in great detail.

I’m so grateful for your kind words, Jalene. Thanks for sharing your review with us and the community.

Every time we have needed a concern or problem addressed, Anthony has done his best for us. So glad he is our agent. Thanks to Liberty Mutual as well.

Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and are happy to hear you had a wonderful customer experience.

Anthony is awesome! He has been our insurance agent for a few years and is always trying to find us the best rates. He gets back to me in a timely manner whenever I have any questions. I highly recommend Anthony!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Anthony was super helpful and it only took a few moments with him to get my renter's insurance. Highly recommend him.

Wow, we were blown away by your positive words. Your review means a lot to us and lets us know we’re on the right track!

Been through many insurance brokers and Anthony by far has been the best, the most honest, and the most fair. He won't over sell nor under sell. And most importantly, he establishes a good relationship. Thank you Anthony!

Thanks Omer for sharing your review with us and the community.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you Shondra!

Anthony was referred to me through a coworker who overheard a heated conversation with my “insurance “ company… he gave me Anthony’s number, and not only did he give me excellent rates, his customer service was exemplary!.. I am going to tell all my friends and family to call him asap for auto, home, and renters insurance

Jeff, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Anthony keeps a complicated process simple. Being a busy man i appreciate anything that saves me time and money.

Thanks for your feedback, I appreciate the fantastic review!

I can’t believe how much he helped me save on my policy. Customer for life. Thanks man!

Anthony was awesome. He helped get my rates lower without even asking.

I’m so grateful for your kind words, Ryann Karabush. Thanks for sharing your review with us and the community.

Anthony has been my auto insurance rep since 2019 & always is a pleasure to work with. He provides timely, efficient communication & cost-effective services. 5/5 would recommend to anyone who appreciates solid customer service & transparency!

Hi Kara Babinski, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services.

I recommend Anthony to everyone looking for an honest and reliable insurance agent. Call him today for a quote you won’t be disappointed

Senior Sales Representative

We can’t thank you enough for your kind words Christina. Your review means a lot to us and lets us know we’re on the right track!

Brian is very knowledgeable, thorough and efficient. Pleasure to work with!

Hi Ian, that's great to hear! I’m so glad you had a good experience. If you have additional needs or questions, please reach out!

Very quick, efficient and responsive. I moved everything over to Brian from Allstate

Thank you so much for taking the time to leave us this amazing review.

Brian was very responsive and great to work with.

Nathan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Brian has been my go to guy for all my insurance needs!
I've been able to set up Auto, Motorcycle, Renter, and Life insurance with him over the last 2 years and he always makes sure to answer all the questions promptly and does not miss a beat. I've recommended him to my family (who all go through him now) along with some friends. He will always do what he's gotta do to get the best rate for his clients. Would rate 10/5 stars if I could!

I’m so grateful for your kind words, Mallory. Thanks for sharing your review with us and the community.

Brian was very helpful and very efficient in helping we get the best deal for my home and auto insurance needs! He is very easy to work with and easy going, and takes time to explain things. Highly recommend!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Adam & Alysha!

Brian was great to deal with - Responsive, Communicative, and Great Service - On top of it all, he was able to help us save a TON of money moving away from Allstate.

Highly recommended for people looking for a way to save on the monthly expenses and looking for great service.

Thanks Brian!

Thank you April! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Very responsive, friendly and really helpful. Would definitely recommend.

Brian was very thorough in saving me money on my car and renter’s insurance. I would highly recommend .

Thanks Sandra for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Brian was very professional,  and knowledgeable about the policies.  He didn't give up on calling me. Thank you so much Mr. Robaczewski for saving me and my husband hundreds of dollars. Great customer service

We can’t thank you enough for your kind words Andrea. Your review means a lot to us and lets us know we’re on the right track!

I would totally recommend Brian for all of your insurance needs. He responds quickly to questions, makes the transition seamless, and he saved us a lot of money!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Cristina McEwen!

Brian was amazing. I’m a busy, single mother of three teens (one driver)  and I desperately needed my rates lowered, but kept hitting a wall every time I tried. Within minutes and amidst a busy day, Brian texted me with a quote, which was significantly lower than the company I was using. He ensured I was getting the same coverage and even added Roadside Assistance and STILL saved me $150/month. I highly recommend Brian as he seems to understand the demands of this Covid-era and the need to be efficient and moreover, SAVE HIS CUSTOMERS MONEY!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Angela Venturini!

Brian was very helpful with all my insurance needs. Assured I received the best coverage with the best pricing. I had a few questions after we hung up. He contacted me back immediately to answer all my concerns. You want great and local this is the guy!! Personable fun to talk with and great knowledge on all insurance products. If I were you I wouldn’t settle for anyone else!!

Tito, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Brian was awesome! Very efficient the value of the policy was great but the customer service was beyond expectations! Explained everything thoroughly, with a great follow up!

I’m so grateful for your kind words Trinity. Thanks for sharing your review with us and the community.

Had the pleasure of doing business with Mr. Brian Robaczewski. Got my quote back in minutes with the best price. Always quick with responses and made the process completely easy and worry free.

David, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Brian is always looking out for the best coverage and cost for all of my insurance needs. A dedicated and professional agent.

Liz, we are so glad that you enjoyed your experience. Thank you for your business!

Brian was very responsive and helpful with my insurance needs. Helped save me money and got me better coverage. Would definitely recommend!

Sales Rep II

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! It means a lot and lets us know we’re on the right track!

Hands down the best insurance agency. He called me himself and offered to shop for me. Few minutes later, he comes back with not just a better price but also with a better policy that's suited for me. He recommended me where to cut coverages and where to add to get the best policy and rates. While every carrier  is increasing their rates, Francisco found me a decent deal and explained everything to me in detail.

Hi, Karla! Thank you so much for taking the time to leave us this amazing review.

You rarely find agents that actually care to provide an extraordinary service that will be beneficial for you rather than just a business transaction.This is exactly what our agent did for us.Francisco was so helpful by explaining every detail of our insurance coverage for our vehicles at the best price. He answered each and every one of my questions and doubts and was very understanding of our situation & so caring I felt him like almost family.We look forward to continue working with him and referring our family and friends to him too!!!

Thank you for the 5 stars, Dillan Bartholomew!

Thank you, Miguel Argueta. This review made our day!

Great responsible service. Always answering my questions & giving me the best deal ! Definitely recommend

Thank you for the 5 stars, Oscar Castillo en siloDáówpoo!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Steven!

Very nice, easy going, and helpful. He was able to save me a lot of money going through Liberty Mutual!

Thank you for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

Francisco was quick, informative and extremely professional, definitely recommend!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Anthony Pallazhco!

Pedro Dominguez handled everything in a timely matter

Hi Shawn, that's great to hear!  Thank you for sharing!

Joel was very responsive when I wanted to switch from my old company. He provided the exact same coverage for a lot less cost than what I initially had! Already referred Joel to a few different people and will continue doing so.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words Chris!

Joel  has been our agent for 7 + years for home and auto insurance.  He made our insurance buying process very easy and was extremely helpful throughout all of the changes we have made over the years.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you Mason!

Joel is a fantastic representation of a 1st class company. I have been with Joel for over 5 years, and am referred to him to many family and friends of mine. I own over 5 policies with him — it’s never a question come renewal time, he will always take care of me

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Joel was very knowledgeable and personable.  He not only saved me money but he helped  make the process of switching my home and auto to Liberty Mutual seamless and simple

Joel is a friendly, helpful and knowledgeable insurance agent! Keep up the good work!!!

Lead Sales Representative

Thank you, Nicole L.. This review made our day!

Lori has been my insurance agent for the last three years. Every time I contact her she is always able to answer my questions and gives the best advice and options that I can afford.  You can tell when you are on the phone with Lori that she truly cares about her customers.  I would highly recommend Lori to my friends and family or anyone that is in need of affordable insurance and a dependable agent. 

Lori is always very helpful and really knows what she is talking about. She has on several occasions helped me to save money by changing something in my policy. I really appreciate all she does and how she goes the extra to help me out. I have recommended her to several people and they have also been treated great.  It is always a pleasure to work with her.

Thank you for your kind words. This review made our day!

Lori was very helpful with helping me find great deals with my insurance, she’s the best.

Lori is incredibly knowledgeable and thorough! She makes sure you're fully informed on all of the aspects of your policy so that you can make the best decision for yourself and your family.

Liberty Elite was introduced to honor and recognize the top 1% of Sales Representatives in the sale of Personal Lines policies.

Liberty Elite

The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Liberty Life Leaders Club recognizes and honors outstanding performance of the 12% of the salesforce in the sale of Personal Life Insurance and Annuities.

Liberty Life Leaders

The Rookie of the year award is presented annually to the top producing new sales representative in each of four categories:  Auto Sales, Home Sales, Life Sales and Overall.

Rookie of the Year

Thank you for your review Carol, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. We appreciate you bringing this issue to our attention.

Tim Hudzik's rating is "0".  I have left numerous messages via phone, text and email over the course of a couple of weeks without any response whatsoever. Not even an acknowledgement that he received any of my messages.  Any sort of response would be better then none!  Look elsewhere if you actually want someone to be helpful and respond. He is extremely unprofessional and does NOT provide any customer service whatsoever.
Extremely disappointed in Tim Hudzik

We are so glad that you enjoyed your experience. Thank you for your business!

Very kind man with great respect!! Highly recommend this agent.

We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Will not return calls,emails,or any kind of communication...... I need information about my accounts home owners and 3 vehicles...... Not to mention that I've been hung up on twice trying to get information on my accounts..........

Executive Sales Representative

At the Liberty Mutual office in Hoffman Estates, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Hoffman Estates office is located a short distance from the I-90 Tollway and Route 59. We proudly serve the northwestern suburbs of Chicago. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Hoffman Estates, IL

Hi Eric Homa, Thank you for taking the time to leave us a review.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I had a new air conditioner installed in my house back in August 2021 and the company that put it in damaged my floors and my kitchen cabinets. I have been jumping through hoops for 7 months now. He told me I had to get estimates which I did. And with everyone he had some excusse why it wasn't enough then I got another one and he seemed fine with it but said he needed to talk to the place that messed up my cabinets and floors and he would get back to us. We hadn't heard anything and when we asked what was up he said our contractor hadn't talked to his people, so I called them and they said they had never been contacted. So he has lied over and over. I have about 50 or more emails beteen Gerardo and us cause he never answers his phone or returns calls anyways. We thought all along after we got an estimate we would have our kitchen fixed but I guess cause it was 5,000 dollars he didn't like our estimate. Now after 6 months he wants to say my dogs caused the damage but this has never been brought up in the last six months!!! I will be contacting a lawyer. Do not ever use this company they lie and just drag you around for months and months.

Thank you for your positive review, Amanda!  This kind of feedback motivates us to continue exceeding quality standards.

Got a great deal for my truck also bought home owners insurance. Full coverage w/2 divers +home insurance $130 a month couldn’t pass it up. No extra payment to start which made me very happy!

Thank you. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

I've been calling for 5 days over information that is needed urgently. I haven't gotten any answers, emails returned, or calls returned. The adjuster claims to be on vacation and return on the 7th of July, which was ten days ago. This place is a joke.

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

They have a product that people need, want even if they don't know it yet. Customer service is amazing too.

I’m so grateful for your kind words. Thanks for sharing your review with us and the community.

I’ve known Jim for the last 5 years now, very friendly, honest, and easy to get in contact with when in need!

I switched insurance over to Liberty Mutual about 6 months ago.  I have made so many switches to my plan and my agent was so attentive every step of the way!!!  Lori Rigotti has hit the ground running for me and I love it.  She is the best agent I have ever had.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Thanks for sharing your review with us and the community!

they provide everything that I'm looking for in car insurance and they seem to be very very nice people I'm looking forward to working with them and I'm looking forward to having them as my insurance company

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

This company is so dishonest. I purchased an automobile policy from them and several months later, I discovered additional charges hit my bank account. They added a homeowners policy w/o my consent.  I called Liberty and told them I never requested homeowners ins and I expected a refund, the rep replied in order for a refund I needed to give them the name of the insurance company I have for homeowners. I replied it is non of their business who I use, then you are not getting your money back, he said. I told him to cancel my auto policy, now. I will continue to pursue this with Ins Regulators. Stay away from this dishonest company.

Just wanted the operator that handled my call , when I called in to add an new Mercedes Benz to my policy. She was extremely helpful (Precious) was her name and she explained policy in detail and feel so good knowing that liberty mutual has dedicated customer service and any need for insurance, I’d recommend this company for any of their services home, auto,life insurance! Thanks again Precious!!!

The commercial alone with the "Limu Emu" and alcoholic looking guy screaming about how he can "save you" and get you insurance that helps you pay for only what you need is enough to make me NEVER consider this insurance. It's migraine-inducing. Please kill the Doug and emu and perhaps you'd have 4 more customers.

Horrible place. Spoke to Ellis who is really rude and her manager Jared is nothing better. This insurance it's my worst mistake ever. If you switch to them I will guarantee that your policy cost will go up 25% every year with NO REASON. I never had any claims and I invested lots of money in my home just to get some discounts and guess what, I am ending paying up more. They said you cannot implement one discount at time without rebuilding whole house. WHAT??? I would rather pay another 10% more just to move away from this "insurance". Even 1 star is too much for this place.

Kathleen S is super sweet and answered all my questions

Kathleen was very helpfull. Highly recommend
this branch for insurance needs.

They will delay on getting back to you. My no fault accident

Tony Hagestedt great guy!!!  Helped  me save 1000$. My insurence almost 100$ cheaper than progresive

Pesima aseguranza, no me cubrio elchoque hecho por uno de sus clientes.

We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

Given misinformation by one of their agents.

It is the headquarters for Liberty Mutual for the area. Everyone that works there is very nice and helpful.

Hoffman Estates, IL

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