Illinois

Iowa

At the Liberty Mutual office in Peoria Heights, trained local agents can help you find the coverage you need, and the discounts you deserve. For over 20 years, our office has proudly served Peoria, Pekin, and Washington. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in the Peoria Chamber of Commerce.</li>
<li>Volunteering with local organizations, youth groups, and charity fundraisers..</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Peoria Heights, IL

Hi Amanda, thank you for your positive review!

Thank you for the 5 star review, William!

Thank you Trinity.  Your review means a lot to us and lets us know we’re on the right track!

Great customer service and training your new employees.  Very friendly staff and knowledgeable!

Thanks Ali!  We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Hi Stirring Time62, thanks for your kind words.

Exceptional service, very happy. New but returning customer

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Lee Morgan helped me with finding a policy that matched with what I was looking for. He was quick & even helped me save. Great customer service! Definitely recommend.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Pooor. Raised my rates even though I had no incidents. You'll sit on the phone with them for am hour. They're the worst.

Looking for different insurance. They are to high

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Had my vehicle backed into by a liberty mutual customer, they take forever in the claims process, never return your calls and drag it on forever, it's nearly a month and they have accepted liability for the incident, but I still haven't been issued payment, and my claim representative has went out of the office twice in this process, my own insurance cant even get ahold of them. They need to stop wasting money on limu emu commercials and invest in better customer service skills. This company is a joke.

We set high standards for ourselves and are sorry to hear this was not met in your interaction.

Never went there in person but called to get a quote and it was not only extremely expensive but the man I spoke had a very judgemental attitude towards me and I did not like it at all, made me feel very uncomfortable and would not recommend even calling for a quote

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

We got good service there and friendly care

What a waste of money.. Been with them for 5 yrs, had a burglery and filled a claim for the 1st time and was treated as if they were against me. My process was long and they did not replace my things at all.. They asked for pictures cause they understan we as people dont keep receipts from 1000 years ago.. After i sent pics for proof of property they asked for receipts.. They are a scam and want to take your money.. Im currantly suing them.. They are scammers. Dont trust them..

Liberty Mutual is a very bad insurance company I had my home owner insurance and personal property insurance they never told me of depreciation had a fire at my home Liberty Mutual says I was covered under my policy but then the insurance adjuster says there's a thing called depreciation so short and sweet and true try to save other people from bad companies like this call Contractor to fix my home my home is now fix but now I have a lien against my home I only got a third of my personal property because they call it depreciation. The way I look at it if I have insurance on something I should be able to get it replaced not stuck with a lien on my home and a third of my personal property back so Liberty Mutual insurance is a very bad insurance company so I'm trying to save you very long sleepless night get a insurance company that stands beside their contracts Liberty Mutual is not one so now I am looking at changing my homeowners insurance and personal property over to State Farm Insurance Company hopefully they're not crook like Liberty Mutual PS don't believe their commercials it's called false advertisement

I tell my friends and family to switch to Jared Lister @ Liberty Mutual often. He has always helped us get the best rates and found us many discounts over the last 5 years since we have had him. We even had to file a claim for siding after the Washington tornado in 2013. Liberty Mutual was easy to deal with during that process & my homeowners insurance has even gone down since then not up.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

We can’t thank you enough Alan for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Got me better insurance than I had took him 10 mins thank you so much Chris YOU DA MAN!! Without chris it wouldn't have been possible to insure my new truck! 10/10  go to Chris

We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

This guy right here with get all of your Insurance needs taken care of. Treats you as if you knew him for years! I 100% recommend him to anyone.

Thank you Sara for such a great review. We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Wonderful customer service and very fast! 100% recommend Christopher to anyone in search of a new policy! Thank you Chris

Hi Alexis, that's great to hear!  Thanks for the review!

Best insurance agent, got me a super low price on my motorcycle and my renters insurance!

Thank you Nicole for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Chris is my number 1 go to!! Not only did he help me out with the best rates on new homeowners' insurance, but he beat my current auto policy by far. 10/10 Recommend.

Thank you Ashley for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Great experience. He was professional, answered all my questions and saved me money. Highly recommended.

Thank you Jordan for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Awesome customer service! Very quick with getting me the best quote! Highly recommended!!

Thanks for sharing your review with us and the community.

Chris is a great agent, he will get you the lowest possible monthly price and is always just a email or call away if you ever need it.

Thank you for taking the time to leave us such a great review Candy. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Christopher is  A great agent to have he’s very knowledgeable in his job he does a great job trying to find you the best rate had a great time talking with him as he helped me with my homeowners insurance and my vehicle insurance I recommend him highly

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Isaac!

Christopher help me out numerous times! Got me the lowest rates he could find and is quick with it too. 11/10 would recommend!

Chris was very helpful with getting me the best price! It was also very quick and easy!!

Thanks Aubrie for sharing your review with us and the community.

Very helpful, kind and honest. Appreciate his guidance and time. Not pushy or aggressive. Definitely would recommend to others. 

Thank you, Sundee78 Vissering. This review made our day!

Outstanding communication and very fast with quotes. Couldn’t ask for a better insurance guy!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, alexandria atkins!

Chris is very understanding and is always there when you need him!  Without hesitation, he will go above and beyond to get your needs met. I highly recommend as your insurance agent!

I’m so grateful for your kind words, Dawn Ferre. Thanks for sharing your review with us and the community.

Chris was great to work with. He answered all my questions and provided great customer service.

Thank you for the 5 stars, Tamela Sanchez!

I’m so grateful for your kind words, Bryar Eaton. Thanks for sharing your review with us and the community.

He's a good guy and has handled my insurance for a while. I'm happy with his phenomenal service, and would definitely recommend him to anyone looking for insurance.

Thank you, Ben McKeehan. This review made our day!

Friendly, got me a cheap rate like what I was looking for. Great guy to deal with. I totally recommend.

Chad Dunham, we are so glad that you enjoyed your experience. Thank you for your business!

I worked with Chris before when he was in a different line of work. After he switched to insurance he called me up to see if he could help me save some money. After answering a few questions he gave me a good quote and switched over. He's pretty responsive to questions or changes to my policy.

I am in a business networking group with Chris and he is very knowledgeable and does a great job!

Hi, Jennifer M! Thank you so much for taking the time to leave us this amazing review.

Chris is amazing and he definitely gets 5 stars!!! He is very quick at getting back to you and will answer any and every question you may have. I would recommend him to anyone needing new insurance or wanting to switch from who they currently have. He has great customer service and genuinely cares about you! Chris Crowly is the guy to choose to help with your insurance needs. 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words Matt!

This guy right here! He goes above & beyond for his customers. You wanna call? He's got you. You wanna text? He's got you. You need info on your policy? He responds immediately. Chris is the definition of great customer service. 

Thank you for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

He is great to work with, always willing to go out of his way to help you in what ever you need.

I purchased a new car and needed insurance to drive off the lot.   My salesperson recommended Chris with good reason.   No hassle, good rate, & he’s easy to talk to. 

Brittany, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Awesome Customer Service! Polite and efficient! He saved me a good amount of money with BETTER coverage!

Hi Terrie! Thank you so much for taking the time to leave us this amazing review.

Chris has been very helpful with any questions I've had. Prices are very competitive so put that with the attentiveness to needs & that makes him the winner! 

Terrie, we are so glad that you enjoyed your experience. Thank you for your business!

Chris has been very helpful with any questions I've had. Prices are very competitive so put that with the attentiveness to needs & that makes him the winner!

Wow, we were blown away by your positive words Stacey. We appreciate you recommending our services in your comments and are happy to hear that you had a wonderful customer experience.

First time I’ve had fun buying insurance!!  Chris was an absolute pleasure to speak with, very knowledgeable and was able to save us more than anticipated.   Highly recommend!

Christopher Crowley

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