Illinois

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At the Liberty Mutual office in Peoria Heights, trained local agents can help you find the coverage you need, and the discounts you deserve. For over 20 years, our office has proudly served Peoria, Pekin, and Washington. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in the Peoria Chamber of Commerce.</li>
<li>Volunteering with local organizations, youth groups, and charity fundraisers..</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Peoria Heights, IL

Hi Amanda, thank you for your positive review!

Thank you for the 5 star review, William!

Thank you Trinity.  Your review means a lot to us and lets us know we’re on the right track!

Great customer service and training your new employees.  Very friendly staff and knowledgeable!

Thanks Ali!  We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Hi Stirring Time62, thanks for your kind words.

Exceptional service, very happy. New but returning customer

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Lee Morgan helped me with finding a policy that matched with what I was looking for. He was quick & even helped me save. Great customer service! Definitely recommend.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Pooor. Raised my rates even though I had no incidents. You'll sit on the phone with them for am hour. They're the worst.

Looking for different insurance. They are to high

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Had my vehicle backed into by a liberty mutual customer, they take forever in the claims process, never return your calls and drag it on forever, it's nearly a month and they have accepted liability for the incident, but I still haven't been issued payment, and my claim representative has went out of the office twice in this process, my own insurance cant even get ahold of them. They need to stop wasting money on limu emu commercials and invest in better customer service skills. This company is a joke.

We set high standards for ourselves and are sorry to hear this was not met in your interaction.

Never went there in person but called to get a quote and it was not only extremely expensive but the man I spoke had a very judgemental attitude towards me and I did not like it at all, made me feel very uncomfortable and would not recommend even calling for a quote

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

We got good service there and friendly care

What a waste of money.. Been with them for 5 yrs, had a burglery and filled a claim for the 1st time and was treated as if they were against me. My process was long and they did not replace my things at all.. They asked for pictures cause they understan we as people dont keep receipts from 1000 years ago.. After i sent pics for proof of property they asked for receipts.. They are a scam and want to take your money.. Im currantly suing them.. They are scammers. Dont trust them..

Liberty Mutual is a very bad insurance company I had my home owner insurance and personal property insurance they never told me of depreciation had a fire at my home Liberty Mutual says I was covered under my policy but then the insurance adjuster says there's a thing called depreciation so short and sweet and true try to save other people from bad companies like this call Contractor to fix my home my home is now fix but now I have a lien against my home I only got a third of my personal property because they call it depreciation. The way I look at it if I have insurance on something I should be able to get it replaced not stuck with a lien on my home and a third of my personal property back so Liberty Mutual insurance is a very bad insurance company so I'm trying to save you very long sleepless night get a insurance company that stands beside their contracts Liberty Mutual is not one so now I am looking at changing my homeowners insurance and personal property over to State Farm Insurance Company hopefully they're not crook like Liberty Mutual PS don't believe their commercials it's called false advertisement

I tell my friends and family to switch to Jared Lister @ Liberty Mutual often. He has always helped us get the best rates and found us many discounts over the last 5 years since we have had him. We even had to file a claim for siding after the Washington tornado in 2013. Liberty Mutual was easy to deal with during that process & my homeowners insurance has even gone down since then not up.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Wow, we were blown away by your positive words Corey. We really appreciate the time you took to write such a detailed review!  Thank you!

He is knowledgeable & on point that I believe he is one of the best if not the best. So helpful & informative in every way. He goes out of his way to take care you or answer any question you have. He makes you feel like family. I would recommend him to everyone. Just an awesome person in every way!!!

I’m so grateful for your kind words, Crystal. Thanks for sharing your review with us and the community.

He helped me solve all my problems 2 times! Walked me thru the whole process and handled everything very professionally and in a very timely matter THANKS FOR EVERYTHING

We can’t thank you enough Carol for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Derrick is VERY responsive. Goes above and beyond to ensure I got the best coverage and the best price. I would totally recommend Derrick.

We can’t thank you enough for your kind words Lanie. Your review means a lot to us and lets us know we’re on the right track!

Derrick was amazing to work with & I will be recommending him to friends and family! So friendly and knowledgeable

Thank you for the 5 stars, Chase and Connor!

I’m so grateful for your kind words, Heidi. Thanks for sharing your review with us and the community.

Derrick was quick to get me a quote and get me started with my new insurance..after that I contacted him for life insurance for myself and spouse! Thanks again!

Thank you so much for taking the time to leave us this amazing review.

Great help! He met my needs and did it quickly. Not to mention saved me money!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Mike!

After my auto rates went up with my old insurance company I've had since I was 16, Derrick was able to cut that new number from them in half within about 30 minutes. It's been an easy process to set up auto pay and the phone app keeps my documents at the ready. Give Derrick a call if you want to check for some savings!

Derrick Nelson

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Derrick Nelson

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