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At the Liberty Mutual office in Mishawaka, trained local agents can help you find the coverage you need, and the discounts you deserve. We are located in the heart of Downtown Mishawaka on the corner of Lincolnway West and Main Street. We proudly serve the communities of Granger and Mishawaka. Causes close to our hearts Our office representatives have participated in fundraising for the Mishawaka Educational Foundation and American Cancer Society. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

South Bend, IN

Don't Trust Them, Go Somewhere Else Please. Charles Alkire Is A Fraudulent Owner. WHEN YOU ACTUALLY NEED THEM, THEY COMPLETELY DISAPPEAR. Atrocious lack of service. If you value your time or any insurance, then please go somewhere else to purchase insurance. WARNING! LISTEN TO ALL THESE OTHER NEGATIVE REVIEWS. They will gladly take payment, BUT whenever something actually happens or you need them for anything, they block your number. It is impossible to reach them. They don't respond to any calls back or messages or even emails. They are "always away from his desk" and "can't be reached". They are so happy to take your money when you enroll, but if anything happens, they completely ignore you. AVOID THIS "INSURANCE" PROVIDER AT ALL COSTS. DO NOT EVER CHOOSE CHARLES ALKIRE OR LIBERTY MUTUAL FOR ANY REASON.

Liberty mutual is currently holding my car hostage for no reason at a tow yard after my vehicle accident last Wednesday because they can’t seem to coordinate a tow company to pick my vehicle up from the tow yard and get it to the service shop no one will respond to me and give me any possible update or help me and everyone seems confused as to why I’m so mad at this point I think I just need to call South Bend Police Department and report my vehicle stolen unless someone can actually help me

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Great insurance.. unless you actually plan to ise it . $340/ month and doesn't even include towing or lock outs. Save your time and your money go elsewhere! Waste of time

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had a frustrating experience.

I hate some of your commercials. If I catch them when they first start I will turn or mute the tv.

Thank you for the feedback and 5 star review!

I have been with them for several years and several different situations, they have never let me down and always looked for my best interest at hand

Thank you for taking the time to leave a review. We are happy to hear that you had a wonderful customer experience.

When I got this insurance I asked for same benefits and the same $500 deductibles that I had in my previous policy. Yeah when I called in a claim to get my trunk fixed, I was hit with $1,000 deductible in the winter kind that was supposed to be set up for me was never set up and had to pay a $50 deposit for the car and could only go 90 miles when I told them I have to drive back and forth from South bend to Elkhart each day to take my son to work. So my $50 was gone in 3 days when my car was in the shop for a week. I had to get a ride to the place to pick up the car and then there was no car available. I was stranded at the car shop and then at the car rental company so I had to delay put in my car into the shop until I got a ride to drop it off the next day.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Waited on line for over an hour and once I talked to a rep I got transferred twice. Asked if there. Was a direct number to customer service and they said no.

They dropped me after I had been vandalized! There pathetic and over priced then other home owner insurance company’s.  DO NOT use them!!!

Thank you, Audrey. Your review means a lot to us and lets us know we’re on the right track!

Thank you for your positive review! This motivates us to continue exceeding quality standards.

They are always very friendly and helpful!!!!

Constantly giving employees the day off because of computer issues but not paying them for the balance because scheduling is imputing VTO instead of paid time off. Supervisors are unwilling to help and the HR hotline has such a long wait to hear back there’s nothing they can do

Thank you for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

My wife and I recently had our truck break down, and we have roadside assistance on our policy. We had to have it towed, and much to my amazement they went above and beyond to help and to ensure that we were satisfied customers, which was fantastic as we haven't even had Liberty Mutual for long at all and they treated us as if they had our business all along. So nice to see a company that cares about not only getting customers, but actually keeping them as well. You have a great team!

Awesome benefits, pay and promotional opportunities!

This place seems to be a great place to work for;however,  when you ask for help (and everyone knows you're new) they tell you to go to your resources. Which is fine. I will go to my resources and find the answer myself, but please belive that my hold times are not a concern because you have failed to assist me.

It’s a great place to work. Awesome work environment, filled with diversity and culture.

Work at Liberty Mutual, great company, with outstanding values.

Not very friendly their went to pay bill and he said we r not supposed to do this then why are you here if u don't  take payments

Terrible insurance company, dropped our family after my car accident even though I wasn't the one at fault. Don't ever do business with them.

Take your lunch break at Smith's Downtown!!!

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Mathew, thank you for your review. We’re so sorry that your experience did not match your expectations.

I am not surprised that as I am closing insurance policies, I now have an agent provided to make sure I am not paying too much for insurance. Where was this service for the last three decades when I was paying regularly on my policies. I guess so long as you pay and do not rock the boat, Liberty Mutual does not care to find you a better price.

Hi Scott, that's great to hear! I appreciate you taking the time to let us know about your experience!

Amy is very personable and professional. She took the time to answer my questions in great detail. Most importantly, she saved my clients hundreds of dollars! I recommend her to everyone I know.

We can’t thank you enough for your kind words Gary. Your review means a lot to us and lets us know we’re on the right track!

My insurance agent for over 5 years. Always there when I need something. Customer service at its best.

Thank you for your positive review Tara!  This kind of feedback motivates us to continue exceeding quality standards.

Amy saved us so much money and she is always eager to help and answer questions even when she’s on vacation ♥️♥️♥️

Thank you Allan, this review made our day!

Amy is so easy to work with she listen to what I needed for my car and my home insurance needs and went above and beyond very pleasant to work with as well as save me a lot of money from previous insurance company I had

Thank you for the 5 stars, Kimberley Monteleone!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Christina!

Excellent customer service. Amy helped me with my insurance needs and was very prompt, knowledgeable, and went above and beyond to get me the coverage I needed at a great rate! Highly recommend!! 

Amy Stoughton

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1-317-249-6023

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Amy Stoughton

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