Kentucky

Ohio

Indiana

At the Liberty Mutual office in Florence, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Florence office is located in the Florence Executive Center II Building next to the Home Depot. Since 1985 we have proudly served Northern Kentucky, Greater Cincinnati and Southeast Indiana. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at our local Kicks for Kids Charity through the Serve with Liberty program.</li>
<li>Presenting the Firemark Award to some of our outstanding local firefighters.</li>
<li>Donating $5,000 and a driving simulator to the Alexandria Police Department to help educate teenagers about safe driving.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Florence, KY

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied but happy to know someone reached out to assist you.

I had an high school acquaintance named Jason Replogle solicit me to sign up for auto insurance through this agency then quit a few weeks later leaving me high and dry. I couldnt get anyone to assist me initially. Thankfully a mgr named Brandon responded to my bad review and gave me an agent to relieve my concerns.

Huge bone-in wings very reseanably priced and the sauce was so unique and great tasting.  I'll be back. I wish they had this in Nky so I could go more often.

Hi Robin, thank you for taking the time to leave our local sales agents such a great compliment.

Kelli has been my go-to for auto & homeowners insurance for a few years now and I have no complaints!  She is responsive and always tries her best to get my family the lowest rates possible.  Always friendly and easy to talk to, I'm sticking with her and Liberty Mutual 🗽

Hi Colin, thank you for taking the time to leave our local sales agents such a great compliment.

Big fan of Olivia and the team. They have lots of different options/coverages. They also can write more then just Liberty Mutual!

This store was in total disarray. Figuring out prices was nearly impossible.

Thank you for letting us know that you're frustrated.

I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I had the pleasure of working with Andrew to set up my car insurance a few months back. He was able to get me the lowest rate by $50 compared to the number of other places I called.
I am also moving very very soon to another state and have him a call to get my insurance switched, add another car, and get rental insurance, which he made a extremely easy, friendly, and fast process!
I would personally recommend him to anyone who asks and am looking forward to working with him in the future!!!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

One star is too gracious. I was attempting to settle a claim, I had been passed from automated voice service no less than 12 times that directed me to the website. this website is utterly useless. I sent an email to 5 people before getting 1 back and that one passed me off too. If you want to waste time I have found your page.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had issues with your account.

The company was fine, but I had consistent issues accessing my account online.

Always able to save my clients money on there insurance! Very responsive.

Customer service was very efficient and quick about resolving my situation

Hi! Thank you for taking the time to leave our local sales agents such a great compliment!

Good customer service. Quick and efficient

While they could not directly help me with their brand of insurance, they did manage to save me money.

Thank you very much for canceling my policies today at a later time if I afford your business I will definitely be back with you but at this time I cannot.the agent today was very kind and quick to respond to my request.

Terrible company take more money than there sapouse too rip people off straight liners

They are definitely the best insurance I've had and definitely have the lowest prices... At least for me.

Have no proof of coverage. Just proof that they take my payment every month......

I brought my business to Liberty around 4 years ago as a cost saving move. I have been impressed with them from the start. Peter Rodish gave me options and guided me to best coverage for our cars and home. We saved money and improved our coverage. Recently involved in car accident (car was totaled), Peter and Kelli Harris were outstanding, followed up and followed through, checking on our well being and making sure all details were covered. It helped make a stressful situation easier to handle. Received same service from adjusters with follow up and quick response when we needed help. BOTTOM LINE  - I went with Liberty to save money (we did) but have to say at 100% the level of customer service has exceeded expectations. Big Company small town feel. Thank you.

Good insurance good people still the same problems with lot of times that other businesses have not as easy to talk to and have them know what customer service is. Seems like more than half the world has forgot that customers are the reason that keeps your business going. If you don't listen all the time to your customer and talk over them you're not able to address the problem that your customer has and it tends to anger them. Which leads to a saying I have you reap what you sow when you want to be right and not let the customer be right you so anger what do you want admitted or not when a customer or person gets angry back at you because you refuse to listen and you want our money to mistreat us and sell us something that we are not getting treated correctly we will go someplace else or keep searching till we find it. Yeah by for you guys are a lot better than most.

An irresponsible guy  crashed when I was on a red light, he came and crashed for no reason, causing my vehicle to be completely lost, the police who witnessed the accident did his job and each one went home, we contacted the insurance company The person who hit us who was 100% responsible for the LIBRRTY MUTUAL accident so that they assigned us a vehicle since we have a restaurant where we work and make deliveries to live, the insurance company LIBERTY MUTUAL assigns us the vehicle on the december  23rd after Calling them 10,000 times, they assigned us a vehicle on 12-23-2020 with which we could get around after 3 days without working because we couldn't get around until the day they demanded that we return the vehicle to them on January 7, 2021, During this time we contacted the company to bring their evaluator and none of them came to inspect my crashed vehicle and we understood that due to covid 19 none of the 3 made an appearance. ia, we sent photos of the damage caused to our vehicle and we kept calling the insurance for 3 days to make them responsible or tell us the steps to follow, calling the Liberty mutual insurance in one that a human decided to answer the phone ask us , did you know that your car was a total loss? were you notified? We responded that they did not notify us either by our emails or telephone numbers, the operator told us that the total loss of the vehicle was $ 3,250 and that if we kept the vehicle they would take away from the $ 3,250-750 we decided not to keep our vehicle and we accepted the money of total loss to buy a vehicle and solve our mobility problem, our vehicle was taken away on January 7, 2021 and the check that the liberty mutual company is sending us is for $ 2,500 the people that  I contacted told me that My vehicle total loss was $ 3250 ... where is my missing money? I sent my vehicle title as instructed, I followed the instructions and the entire process and today, January 11, 2021, I am without a car, my car was taken away, the payment that Liberty Mutual gave me is not what we agreed that it would be and the people I talk to "Jorge bravo" "Victor Iglesia" - "Jose Medina"  wasting time even to this day I still do not have liberty mutual solving as it should my transportation problem that has me without working ! Currently I continue with my restaurant closed without moving at home waiting for answers, I attach photos of the crash and attach photos of the check with which they want to give me face i DO NOT HIT THE  OTHER DRIVER HE HIT MY CAR WHEN I WAS STOP IN A RED LIGHT BY BEHIND...it could be a fatal accident i was with my son and wife .....!

Honestly this is the worst insurance company in the world. They have literally ruined my life so they can cover one of their own employees mess ups who changed my policy without my knowledge or permission. I got into a car accident thinking j had full coverage and they literally did nothing. Between the lack of call backs rude supervisors long hold times and just lack of empathy or doing the right thing and admitting they made a mistake and paying for it...I can't warn you enough to steer clear of them. I am devastated that I chose then and am paying for it daily since my accident this past Thanksgiving. Terrible customer service sceaming sales people trying to make quotas that will lie even knowing they are being recorded and the " customer advocate " is the rudest of them all.

Keeps me safe on the road and price is decent!

Amber is absolutely fabulous. She works hard to save you money.

I have had my homeowners insurance through Liberty Mutual for a couple years now.  I had spoke with Amber Ison regarding bundling car insurance and she was able to answer any question I had, bundle my policies, and even save me money on my home owner policy as well! She was very diligent in returning emails and calls and has wonderful customer service! I really appreciate her help!

I changed providers to save money but in the process messed up our coverage. Under ground waterlines were covered and with Liberty Mutual they are not. This is even though we had the paperwork with us to show our coverage. I feel like a number. I felt like a number at the other place and I was with them over 20 years.

Amber was fantastic and very thorough. As a first time home buyer, she took her time explaining every detail and optional coverage. I felt she cared, rather than treating me like a number crossing her desk. The price wasn't the best, but for great service, it won't be. I'm happy with my switch for auto and my new home's insurance.

Super helping in explaining what I had, what changed, and how to reduce premium.

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending Amber Ison in your comments and we're happy to hear that you had a wonderful customer experience.

Ask for Amber Ison she is an awesome person and she will do whatever she can to save you money!

Great Prices, Great Discounts, Great Driving Record Discounts.

Amber Ison was so very helpful with excellent customer service skills!! Thank you again for all your help!

I was hit by a deer just after getting Liberty Mutual full coverage insurance. My hood was dented where the animal hit. It rolled down the hood trying to get its feet under it and tore up my flip top lights. Now the damn claims adjustor won't pay the claim, even though I have paid full coverage.

Nice place for insurance they take care of veterans

Zach Willmes has been an amazing representative for Liberty.  He contacted me last May to review options to lower our home and auto insurance.   We had been long time Liberty customers (over 20 years) and our rates had increased quite a bit.  He came up with a solution to help us reduce rates on both policies and has saved us over $2000.00 annually between the two accounts. He is professional, timely, knowledgeable, and patient.  I would highly recommend working with Zach at Liberty. Thanks Zach!  Andee Smith

Zach Willmes found us an Auto Policy cheaper than what we had with the same great coverage. Plus, he was so easy to work with! Give Zach a call!

Zach Willmes helped my husband and I save so much money on our renters and car insurance! Zach is awesome to work with and helped us find the best policies for our needs. I would recommend working with Zach to anyone!

Zach did a teriffic job.  I appreciate everything he did for me.

Andrew VanSickle took time to understand my needs as a business owner. I recently had my car broken into and laptop stolen, the policy Andrew set up for me covered my laptop being stolen from my car.  Importantly, Liberty Mutual is not depreciating the value of my laptop over time, so even though it was an older laptop, the best at the time, they are providing replacement funds that allow me to aquire a high quality laptop replacing the awesome laptop I had, even though that one is now older and technically depreciated in value.
The claims process was mostly online and easy.
Everyone was polite and supportive.
I can not recommend Andrew VanSickle and Liberty Mutual enough.
Thank you.

Zachary Willmes helped me save $240 a month on my car insurance and I have even more coverage and benefits. When I tried to get my old company to match they couldn’t get close. There’s no doubt they can help you get the best insurance! Even with my busy work schedule he took the time to help me switch over, very thankful for such good customer service!

My wife and I have dealt with Amber during the whole process for getting home owners insurance and moving the auto insurance to Liberty Mutual. It was a pleasant experience and if we had to - we would do it again.

Peter Rodish has done an excellent job of servicing our various home and auto accounts over the years.  Recently, an example of adding a car and updating some of the information on the policies was done quickly and easily.  I also think Liberty Mutual's on line/ IT process is efficient and easy to use.   I appreciate prompt efficient service.  Now those LiMu commercials are a whole other story.

Absolutely horrid expetience.  Was told multiple different quotes f various reason and still actual document don't even reflect discrepancies. Don't do what they say they will.

No one wanted to do their job including bianca the supervisor.  Passing customers off is treating like dirt .
I was totally scared to see what my card was actually billed since nothing reflected what they said.  Had to call my card report fraud to ensure i wasn't getting ripped off.  They lie to get customers.  Nonchalant about it not being their money.  Larry, john and bianca r total airheads incompetent in their jobs or just concs.

Amber is absolutely amazing! I simply called her because we had a mutual customer that I was needing to get some documentation for, and she ended up turning me into a customer and saving me $200/ year on my homeowner’s insurance and $15 a month on my auto insurance (giving me more benefits than my prior insurance too).

Amber ROCKS.  The rates from my previous insurance coverage provider were out of control expensive.  For two of my cars, the monthly insurance payment was higher than the respective car payments.  Amber answered when my wife called to shop prices.  Amber was able to get us the same exact coverage, at a monthly savings of nearly $700.00.  If you are need of home, life or automobile insurance, give Amber a call.  You won't be disappointed.

worst company i have ever had, DO NOT USE THEM. can get better coverage for less money with almost any other company. Then they decide they are going to take money from your account when ever the feel like it not on date that it is supposed to come out. Run AWAY FROM THIS COMPANY!!!!

About a year ago I felt that I was paying too much for my car insurance.   I called all of the insurance companies I could think of and a few of them were going to save me money.   I thought I had done my due diligence but made one more call to Zachary Lux of Liberty Mutual insurance and I'm glad I did.  His quote was saved me 40% more money than my lowest quote.  Since then I have added my house to my policy and am now considering life insurance. Zachary has  provided the best one on one service that I have ever had with an insurance agent.   I highly recommend him and Liberty Mutual.

Zachary Lux. What a guy. He saved me $1,800 on insurance between my cars, home, and rental property. No only that, but he was a consummate professional throughout the whole process.

not to happy, I drive normal and have had zero car wrecks and no tickets or pulled over and i pay over 200 for low level cover. If you are 20-24 do not get this company

This is a SCAM! They are giving great prices up front to lure you in and then JERKING your rates way up! I couldn't ever get a call back either

So I'll be honest, I was extremely frustrated working with their national call center, but I learned an important lesson today. Always work with local. I called my local agent, Zack (Zak?) and explain my problem. Zack asked to call me back in 15 minutes. Not only did he do that, but also solved my problem. Reviewed my plan, got me a lower rate because my coverage was wrong, and just went the extra mile. I couldn't be happier and it turned my whole day around. Thank you Zack!!!

Very helpful and they can help you save money if you get the right agent. Zach is the man.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Amber Ison not only saved me almost half what I was paying , she always makes time to help solve any issue I have. I'm in my mid 30s and she is by far the best agent I've had.

Went there for help with an existing policy and all they did was put me on the phone with the 800 call center.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Julie!

Steve is absolutely amazing. I refer him to all my friends and family. He saved me a bunch of money on my home and auto insurance. And it’s so nice to have someone local to call when I have questions.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Josh!

Steve is awesome. He has found me the best rates out there. When I needed him via text or phone call he has been right there and with quick responses. He has helped me when I bought a new house and new car and made the process so much easier. I definitely got lucky finding Steve. Definitely recommend him!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Keith!

Steve was spot on. He was there every step of the way. His service was spectacular.

I’m so grateful for your kind words, Eric. Thanks for sharing your review with us and the community.

Steve took care of my insurance needs very quickly and proactively communicated throughout the process. Highly recommend Steve.

Steve is one of the best agents, if not the best, I work with. I am a General Contractor and he takes care of his customers like no one else. I highly recommend!!

Easy and Professional to work with and very knowledgeable of what is best for his clients in the coverage's they need.

Ed Lane, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Steve helped me with my auto insurance as well as my home insurance. I was very happy with the service and professionalism I received. Also my auto premium dropped quite a bit. Looking forward to the continued good service I have received.
Ed Lane

Hi, Juma Reed! Thank you so much for taking the time to leave this amazing review!

Steve Warren, Liberty Mutual is a consisitent and trusted ally in the insurance world. When the people you get your information from works with you like a teammate, the risk of a bad deal is eliminated. He'll always get a great recommendation from me. Thanks for everything Steve!

Theresa Eberly, we are so glad that you enjoyed your experience. Thank you for your business!

Steve was a delight to work with! He took the time to understand the policies I held with other insurers, as well as the additional coverage I was looking to add. Steve was able to offer me better coverage on my homeowners, auto, motorcycle, & umbrella policies with an annual premium savings of $720! Thank you Steve!

Steven Warren

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