Kentucky

At the Liberty Mutual office in Louisville, trained local agents can help you find the coverage you need, and the discounts you deserve. We are located near the Oxmoor Mall across the road from Kohl&rsquo;s &amp; Chuy&rsquo;s. We proudly serve Metro Louisville, Southern Indiana and Western Kentucky. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Actively participating in the St. Matthews and Shelbyville Chambers of Commerce.</li>
<li>Working in the St. Matthews Street Festival.</li>
<li>Volunteering at the Dare to Care Food Bank.</li>
<li>Sponsoring a booth at the Fairness Campaign.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Louisville, KY

Hi Barbara, Thank you for taking the time to leave us a review.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Jeff was super nice and my quote was quick. He was able to find the best price for me and customized it. I ended up using their car insurance and I'm very happy about it. Jeff was fantastic

I’m thrilled that you are satisfied with our services.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

My car was never repaired  liberty took shortcuts  in repaired  work  and        will not  act in good  faith  towards  you as  a  customer  they don't care  that it's been  4 moths  never got updates   on car being repaired   takes  weeks  to  get ahold  of  anybody    it's  was  a prius  they  won't  even  do  a  simple  scan or  check for mechanical damage do not get them please save your self  a head ach have to get a lawyer  involved  now  for  good-faith  claim probably   just to get my car back to original  working condition

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

This insurance is horrible.  I was with them for 3 years. They raised my rate by $200. The only explanation was that there was an increase in their cost. I canceled the policy and they said they will bill for the remainder.  They then charged my account without my permission. I am very disappointed.

I thought their service was very poor and uneducated type thing with no remorse or no feeling about the people that you have their car no communication had to call them over and over again would never ever tell anybody to take the service are these people for insurance

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I was hit by someone with this company.  The company has been AWFUL to deal with. From NO CALL BACKS or email reply (over 30 emails, messages attempted) to rude messages from the company on Facebook. The company is too large, not efficient and so frustrating. I am sorry to anyone who actually has this for their insurance.  Go to Ky Farm!

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

When you call any business to receive a quote, wouldn't you expect to pay the amount you were quoted (give or take a few dollars) each month??? Me too, but unfortunately, that's not the case. I just want to know that our fixed monthly bills aren't going to change whenever the wind blows. Yes, the electric/gas or water bill will fluctuate depending on use, but our car insurance should be the exact same amount every month. I called a few times to inquire about the latest increase, only to be told the payment for March will still come out, but once they receive the form back from me, then I will be reimbursed. I'm still waiting for the paper via mail & this will be the 2nd time I have to send it back because no one told me NOT to put my policy # on there, just to sign & date. So folks, we shall see if that really happens or not. I JUST WANT TO PAY THE AMOUNT I WAS QUOTED!! 😱😠
******No, I didn't go to THIS office when I signed up.....but I'm giving my review of LIBERTY MUTUAL OVERALL.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I worked with Amy Gunn on a new policy and she was awesome! Very quick to reply and answered all of my questions. She made everything so easy! Highly recommend.

This is my insurance and I remodeled the building.

They told me I could do a consent over the phone so they wouldn't charge my account a higher amount. I had the guy double check before getting off the phone if everything was ok and in order and he said yes. They still took $140 extra out of my bank account and said there was nothing they could do about it.

Great company to be insured by. Always trying to save you money. Liberty Mutual you guys are ROCKSTARS💯💯

Kristie, thank you for your review. We appreciate your business!

Tried to get insurance on their website it said 79.00 a month then tried to pay then it said I couldn't get it had to call a agent then he tried to sell me more packages I told him I just wanted car insurance

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns as we have no one named Glenn here. If you’d like additional help with service, please call the Service Team at 844-266-4213. Thank you!

Called this morning to make changes on my policy.Rep, Glenn wasn't responsive to my concerns.then wants to charge me for a vehicle that was removed for next month.Big RIPP OFF, disappointed in you Glenn should be fired

Andrea, thank you for your review. We appreciate your business!

Customer service can be difficult at times. Responses can be challenging if not with your agent.  But service so far has been great. Very reasonably competitive prices for all insurance needs.

Thank you for your review. We appreciate your business!

Denise, thank you for your review. We appreciate your business!

My car was stolen.  Need IMMEDIATE INFORMATION FOR POLICE. REPORT.

Our local agents in this office thank you for your five stars!

Hi Deanie Baker, the local sales agents in this office thank you for your positive review!

Got all my issues taken care of promtly and very pleasant!!

To much for ins and got thru another company with more benefits and 115 dollors cheaper..

Truly the best customer service of any insurance company I've ever dealt with. I'm extremely happy with the pricing too!

Hi Jalisa Shacklett, the local sales agents in this office thank you for your positive review!

Would not recommend!! Had renters insurance for a year with them, called to cancel service and the request never got put in. Eighteen dollar payment put on my credit report because the representative didn’t put in request to cancel. Could not help me take care of the issue once I called customer service. Find a company more dependable and who can put request thru.

Great service. I only wish they used local agents so I could talk to them face to face verses over the phone.

Dealing with them in the past was fur but I didn't get the follow-up with what I was doing two days ago

If I didn't have to have insurance I'd honestly pass on them. They just have a better price.

Not gonna say everything about them was bad because when nobody else would give me insurance liberty did. However the last few months of my policy is what is making me write this review. During the entire month of March 2021 my vehicle was in major repairs with a vcm issue. When I reached out and told them about this and how I need them to pause or try to help me somehow because the repairs where 750 and my insurance was 330. I have been a customer with liberty for 2 years you would think that if someone was loyal to the company for that long they would try to help. But no instead here we are almost may and they are still tryna charge me for car insurance from the month of March which I was told all was being prorated so I can move insurance guess that was a lie as well. Like I said it wasn’t all bad but this experience made me never want to return I get they need there money but we are still in a global wide pandemic so I soon as I pay them off I will no longer want anything to do with this company.

Very unethical.  I called August 25, 2020 to add my sons car to my policy. I gave them info and VIN number off of the title, so I know I gave correct info. In March, my son was pulled over for speeding and car ended up being impounded due to canceled registration due to no insurance. He had insurance card with him. When I called Liberty Mutual, they realized the VIN number had been entered incorrectly resulting in the registration being canceled. It got straightened out and registration reinstated,  but we were left with impound fee of $367.50 that Liberty Mutual denied reimbursement.  Terrible and completely unethical way to treat your customers.

Closed and very unprofessional customer service over the phone!!!

Good coverage options but the rate is high and making a claim can be a pain in the rear. The claims department needs to be as attentive as the sales department

Very poor service, extremely expensive. My insurance went up by 1,000.00 + on account of having acquired a new car which is three years old. I have not been able to reach a local agent  while calling for weeks. Definitely will look for another insurance company.

They are very secret about there business and very frustrated  about our  selection to
Of the avaliable options. I just  feel  uncomfortable about our decision  to renew .

Go before 10:00pm. Third shift is lazy and don't want to work..sat at the drive thru for over 20 minutes and there was only 4ncars ahead of me.then get the order and the workers were sitting laughing and hitting playing through the store....never again

I called trying to get help and the man was very rude... if he didnt wanna help people today he shoulda stayed at home is name was Jonathan very rude and unprofessional! And my rates went from 320 to 415 i havent had no accidents or made any claims whatsoever

The young lady was very attentive and made my day!!

It was good until it went from 326 to 399

The first year wasn't bad but when when it came to the second year, my rate went up to almost $300. Went to cancel my policy since they wouldn't lower the rate and instead of charging me $60 for the six days I had used before cancellation, they charged me $200 and had the nerve to say my refund was a little over 100 dollars. They won't be getting my service anymore. It was bad enough I had to go thru hell to get to customer service and for what? To side swiped by a thieving company.

Takes forever to talk to a actual person, then you always have to be on hold 20-40 minutes. Too high. Cant change or do anything with your policy unless calling them but it takes forever to do that. Cancelled after a week!!!!!

Not very informative,premium went up on car insurance without any coverage usage.

Very disorganized, put in incorrect information in paperwork, can NEVER speak with actual agent, dawn in customer service is very rude & likes to blame the customers. Would definitely not recommend this insurance company.

My son was involved in an accident with a Liberty mutual client..... The accident was no fault of my sons and I also had video evidence of the accident.... It took them two weeks to admit liability in this claim...... My claim adjuster Olivia Rudolph was fantastic she was a very professional lady but in today's society that's not enough...... Hey accident happened on October 22nd 2020 my son was injured and sent to the hospital and diagnosed with whiplash. ....Thinking that Liberty mutual was an honest respectful company I decided not to hire an attorney in this matter..... Boy did I make a mistake..... They low-balled me on the value of my car making it impossible to replace what I had..... My son was granted a settlement for his bodily injury claim and to this day December 2nd 2020 we still haven't seen a dime...... And I thought that Liberty mutual would be one of the better insurance companies out there......absolutely one of the most horrific experiences I have ever been through and I do not recommend Liberty mutual to anyone

This company provided me with a rental car for about 14 days and basically took it from me and now I have no transportation to get to work I may lose my job over this and they do not care one bit it's been 11 days since my check has been sent out for pain and suffering and they have yet to send out a claims check to replace my car needless to say they were at fault and I do not recommend dealing with them directly

Very nice, I had to get some auto in cards so I could get my tag. Great customer service.

I have been with Liberty Mutual for over a year. Both car and renters insurance and couldn’t be happier with the service and professionalism of the people.

I've never had a wreck in my 40 years of living but yet my insurance keeps going up way to high "because of the drivers around me". It's always a reason that has nothing to do with me personally. I do not like this company anymore.

I have not had a good experience with Liberty Mutual, I was hung up on by one of their rude customer service reps

At this time I'm  not sure on the  ratings  I have Not heard from the claims department.  Concerning my  claim

Liberty Mutual went above and beyond during the most heartbreaking time of my life.  My homeowners claim was handled immediately. Communication on the progress could have been a bit better but overall it was a good experience.

Check your policy often. They like to screw your stuff up add stuff you didn't ask for and blame the consumer.

Worse insurance i ever had, they non renewed my policy because everything going on!! Like I have something to do with that.

The company gave us money back at rhe best time! Thank you Liberty Mutual.

Locked keys in vehicle  in Feb.. called for roadside assistance no one ever showed up and LM never even called to check if I received service .. after a 3 hour wait.
DEFINITELY WILL BE CHANGING CARRIERS... No follow up call... no offer of anything

Horrible service. Absolutely not ok with the estimate they give me for my car damaged by other person. My $15000 car now Worth of $1500 and they want to pay $3400 for it. Terrible Company!

Well i want to see distance from one town to another not from my location to that town so i have to wait till im in that town to see how far is it a couple state away

You're not very competitive on insurance.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

Emily, thank you for your review. We appreciate your business!

Stephanie is very professional and efficient and a pleasure to work with, her bubbly and friendly personality is a bonus. She saved me $1000s per year on my home & auto insurance. Highly recommend letting her quote your insurance.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Elaine!

She was always quick to answer any questions. She really knows her stuff and can advise you as well as save you money. It is not often you get to say it is a pleasure to work with someone who is there for you by phone and electronically. She told me every step of the way what to expect. Excellent service.

I’m so grateful for your kind words, Andrew. Thanks for sharing your review with us and the community.

Stephanie was extremely helpful in creating the right auto+home+RV bundle for my family.

Kathy, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Stephanie provided timely, efficient, helpful service with both my home and car insurance.  She worked hard to arrange suitable policies at a suitable price, and was friendly and considerate in her communications with me.  I highly recommend Stephanie, confident she will do a great job assisting you in your insurance needs!

Paige, we are so glad that you enjoyed your experience. Thank you for your business!

Stephanie was a pleasure to work with! She had amazing rates & was really responsive. Super easy to work with and made first time home buying less stressful!!

Dennis, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great insurance experience. I highly recommend Stephanie and Liberty Mutual Insurance.

Thank you, Jeffery. This review made our day!

Stephanie is my trusted source for insurance. She’s always finding ways for me to get the best coverage for the best price. I wouldn’t go anywhere else!

Michael, we are so glad that you enjoyed your experience. Thank you for your business!

Stephanie is great! Handles all of my insurance needs!

Hi, CHERYL! Thank you so much for taking the time to leave us this amazing review.

Stephanie Spalding Storer was very professional and responsive to our inquiry on insuring our four vehicles. She promptly answered our telephone calls and emails. We switched to Liberty Mutual without any hesitation.
Based on that experience, we decided to also transfer our home insurance to Liberty Mutual. Moreover, she helped us get the best, competitive value with equal - if not better - protection and coverage from another insurance company.

We are so glad that you enjoyed your experience. Thank you for your business!

Stephanie is extremely professional and very knowledgeable. I always appreciate how timely she is when it comes to answering my requests or providing me further information. Stephanie doesn't just walk thru a summary, but rather, provides a detailed breakdown of different policies and their respective impact. Always responsive and available.

Stephanie is very professional! Highly recommend!

Meredith, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Stephanie Spalding Storer is THE BEST!!! Get your life together and get your life insurance through her! Do it now. Don’t wait! You won’t regret it! So simple, so quick! She’s the best around for ALL your insurance needs!

Stephanie Spalding Storer

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