Maryland

Pennsylvania

At the Liberty Mutual office in Towson, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Towson office is located just inside the Baltimore beltway (I-695) off of Exit 26. We are close to Lexus of Towson and The Shops at Kenilworth. Our office proudly serves the communities of Baltimore City, Towson, Pikesville and Parkville. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at the Kennedy Krieger Institute and the Ronald McDonald House through the Serve with Liberty program.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Towson, MD

My baby wasn't feeling well, he had to wait 24 hour to get appointment,  they never called back.😫🤔👎

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I HATE your commercials and would never insure with you...

Prices are great if you have an average driving history, a.k.a. no driving under suspension in 3 yes. They won't even take you.

The quoting and coverage was fast. I recommend Liberty Mutual Insurance to everyone.

Very good customer service and they are almost 2x cheaper than any other company with the same coverage and perks! I couldn't believe I saved over $80.00 a month with Liberty! I highly recommend Liberty Mutual for your car insurance!

Company is terrible. Anytime I try to make a claim, it is never covered. We pay thousands and thousands and when we actually need help they don't cover anything. They should be ashamed. Will not be continuing my policy with them.

Called customer service 4 times today.  Very disappointed with my policy and that fact that NO one that I spoke to could help me with a situation out of my CONTROL.  NO ONE has yet to return a call or txt message me.  I've always been pride to be a policy holder for wayyyy over 10 years.  My policy is paid by weekly through payroll ded.  Its just me thinking my FULL coverage PAID everything ESPECIALLY when you have certain circumstances out of human control..✌🏽 bye Liberty...taking my hard earned payroll ded money to an agency that not only care, but 1 that can help when someone REALLY needs it.

Free enterprise is, in fact, free.  You may choose to pull your advertising, and Conservatives will choose to pull their business.  Good luck with half your normal base

The company as a whole sucks! I  don't know how this location is.  They will not look out for you as a their insured person. After waiting for a decision 5 months they closed my claim from a person backing out of a parking spot into my vehicle that was at a complete stop.

Wind storm damage, everyone around me called their insurance and it was paid.  Everyone that is except those of us with Liberty Mutual.  How is it that the neighbors on both sides of me have damage that is getting paid but I dont.  It's a townhouse, our roofs are connected!!!  Well, time to research and get another company.  You are no longer welcome to my money!

I am not personally their customer but a customer of theirs decided to pull out in front of me and total my car. Accident was on July 24th. They did not return contact to me until August 8th. And they informed me they were only going to pay impound fees until August 1st. Thier inspector came out to look at my car around August 15th they took my front bumper with them for "further investigation" they also took my front licence plate with the bumper. On August 28th when they allowed me to take my personal belongings I returned my rear tag and the mva they informed me that without both tags I would not receive a refund of registration paid. They paid for overnight delivery for me to send them the title to my car so I can be paid for my loss. Tracking shows they recived it the day after I sent it. Now they are telling me the title has been lost. So now I have to go purchase a new title for my totalled car wait the 3 weeks for the new title in the mail to send to them. It is now September 19th and I still have not been paid the $480 they promised me for my car. Not to mention the 2 months of insurance I had to pay for the car to sit in storage totalling $280. Best advice I can give if someone hits you and they have liberty mutual get an attorney asap.

Very difficult to deal w claims, they gave me hard time for little items, totally wasting my time. Do not waste money to insure under this company. There are many better ones out there.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Regine!

Great customer service. Very detailed and most respectful agent!!! Brain will definitely break it down for you with the best prices! 
Thank you so much 

Hi Beth, thanks for leaving such a positive review!

Excellent customer service- very friendly and helpful

Hi, Donna! Thank you so much for taking the time to leave us this amazing review.

I am truly delighted to leave this review relating to the outstanding services provided by Brian.  I have been on a journey,  for months in gathering information towards purchasing a first car for my son.  Brian showed patience, flexibility and knowledge in response to all my questions, concerns and indecisiveness.   Finally, the new car has been purchased along with the great insurance rate.  I will tell anyone I know about this experience and encourage them to contact Brian.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Casey!

Brian was able to find me a better insurance policy than what I had at Geico. Saving me about $60 a month for a better policy. He is very friendly and will explain everything to you. The best experience I’ve had shopping for insurance by far and you can tell he actually cares about his customers. Thanks Brian!

Personable and courteous, yet professional.

Brian Tardif

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Brian Tardif

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