The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

District of Columbia

Virginia

Maryland

Delaware

Pennsylvania

At the Liberty Mutual office in Towson, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Towson office is located just inside the Baltimore beltway (I-695) off of Exit 26. We are close to Lexus of Towson and The Shops at Kenilworth. Our office proudly serves the communities of Baltimore City, Towson, Pikesville and Parkville. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at the Kennedy Krieger Institute and the Ronald McDonald House through the Serve with Liberty program.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Towson, MD

My baby wasn't feeling well, he had to wait 24 hour to get appointment,  they never called back.😫🤔👎

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I HATE your commercials and would never insure with you...

Prices are great if you have an average driving history, a.k.a. no driving under suspension in 3 yes. They won't even take you.

The quoting and coverage was fast. I recommend Liberty Mutual Insurance to everyone.

Very good customer service and they are almost 2x cheaper than any other company with the same coverage and perks! I couldn't believe I saved over $80.00 a month with Liberty! I highly recommend Liberty Mutual for your car insurance!

Company is terrible. Anytime I try to make a claim, it is never covered. We pay thousands and thousands and when we actually need help they don't cover anything. They should be ashamed. Will not be continuing my policy with them.

Called customer service 4 times today.  Very disappointed with my policy and that fact that NO one that I spoke to could help me with a situation out of my CONTROL.  NO ONE has yet to return a call or txt message me.  I've always been pride to be a policy holder for wayyyy over 10 years.  My policy is paid by weekly through payroll ded.  Its just me thinking my FULL coverage PAID everything ESPECIALLY when you have certain circumstances out of human control..✌🏽 bye Liberty...taking my hard earned payroll ded money to an agency that not only care, but 1 that can help when someone REALLY needs it.

Free enterprise is, in fact, free.  You may choose to pull your advertising, and Conservatives will choose to pull their business.  Good luck with half your normal base

The company as a whole sucks! I  don't know how this location is.  They will not look out for you as a their insured person. After waiting for a decision 5 months they closed my claim from a person backing out of a parking spot into my vehicle that was at a complete stop.

Wind storm damage, everyone around me called their insurance and it was paid.  Everyone that is except those of us with Liberty Mutual.  How is it that the neighbors on both sides of me have damage that is getting paid but I dont.  It's a townhouse, our roofs are connected!!!  Well, time to research and get another company.  You are no longer welcome to my money!

I am not personally their customer but a customer of theirs decided to pull out in front of me and total my car. Accident was on July 24th. They did not return contact to me until August 8th. And they informed me they were only going to pay impound fees until August 1st. Thier inspector came out to look at my car around August 15th they took my front bumper with them for "further investigation" they also took my front licence plate with the bumper. On August 28th when they allowed me to take my personal belongings I returned my rear tag and the mva they informed me that without both tags I would not receive a refund of registration paid. They paid for overnight delivery for me to send them the title to my car so I can be paid for my loss. Tracking shows they recived it the day after I sent it. Now they are telling me the title has been lost. So now I have to go purchase a new title for my totalled car wait the 3 weeks for the new title in the mail to send to them. It is now September 19th and I still have not been paid the $480 they promised me for my car. Not to mention the 2 months of insurance I had to pay for the car to sit in storage totalling $280. Best advice I can give if someone hits you and they have liberty mutual get an attorney asap.

Very difficult to deal w claims, they gave me hard time for little items, totally wasting my time. Do not waste money to insure under this company. There are many better ones out there.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

Karen was nice to converse and signed up for auto and home. Once the payment information was given/received, her response was contact the insurance from now on. That I don’t feel good.

Josh, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen is awesome! Already recommended her to friends

Thank you, Gina! I loved being of service to you and hope I can assist you again soon.

Hi Alex, Thank you for taking the time to leave us a review.

Karen was extremely helpful and reduce my insurance costs way lower than my current company. Cannot thank her enough!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Viktor!

Karen was absolutely amazing from the start. A very trustworthy person, not to mention a fantastic communicate. Karen puts you before her own needs to really makes sure to get you the right insurance and the right price. Regardless if she is busy, she will make sure she handles any problems you may have immediately. 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Sa’Toya!

Karen was pleasant & helpful. It was nice to work with her. The process was swift, but she was informative. She took much guesswork out of the process because of her expertise. I felt like I was in good hands after such a stressful process when shopping for insurance quotes on my own. I’ve recommended her to family and friends because of my experience with her.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, David!

Karen will put your interests first, even before her own. She referred me elsewhere when she thought I could get the most appropriate coverage there. Naturally, when I needed another form of insurance, Karen was the first person I called because of the trust I have in her.

Janay, we are so glad that you enjoyed your experience. Thank you for your business!

It was an absolutely pleasure working with Karen Cohn. She is a great communicator, a fast responder and gave me an amazing quote! 

Zachary, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great service and very quick to respond to questions. Saved my wife and I tons of money each year on car insurance and renters insurance. We will continue to use Karen’s services for all of our insurance needs. 

I'm so glad you had a good experience. I look forward to serving your insurance needs for years to come!

Agent Karen is a gift from above to Liberty Mutual.She is richly blessed with the ability to meet any client at any level.She deserves a five star rating plus.

Tim, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen was fantastic, she reached out to me after purchasing auto insurance on line and was able to get me a better rate on my auto and homeowners!!!

Hi Ibraheem, that's great to hear! I’m so glad you had a good experience. I look forward to helping you again in the future.

Great customer service and was able to get me the cheapest quote available on the market, highly recommend her services!

Darek, thank you for your review. We appreciate your business!

Great customer service and great communication! Saved me $3000 a year and got me better coverage. Thanks for your help. 

Kenneth, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come! If you have friends who need insurance, please send them my way.

10 STAR ✨ AGENT. MAKE HER YOUR FIRST AND LAST CALL. Amazing, I can honestly say that she saved me. I'm in tears after the Miracle she gave me. Thanks so much for Homeowners and Auto Insurance. My last agent from a different company screwed me over really bad. She is like a Superwoman who rescued me at my darkest hour.
Through, Professional, Kind, A GREAT INSURANCE AGENT AT LAST. Thanks for everything looking forward to working with you for many many years

DARLE, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen was super helpful and personable easy to work with and got me exactly what I needed

I’m so grateful for your kind words, Paul. Thanks for sharing your review with us and the community.

Karen helped me get a low-rate homeowners insurance quote the same day and was very friendly. Thank you Karen!

Karen was able to find me the best rate within an hour of when I called! She is very helpful, very friendly, and very easy to work with. Thank you Karen!

Terri, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen is absolutely amazing!! She is extremely knowledgeable and thorough at her work. Always quick to respond with any questions and will do her best to get you a great deal. I also work in real estate and recommend her to all my clients. They all love her and her team! 

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen is an outstanding agent. She is very knowledgeable and took the time to go over coverage to fit my needs. She not only saved me $800, but she also gave me much better coverage. If you are looking for a trustworthy knowledgeable agent then look no further, with Karen you'll get excellent service and  great  value for your money. I would recommend her to anyone!

Great costumer service! Karen is wonderful, and she saved me lots of money! 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Erika!

As a client she really listened to our needs.  I refer her business all the time because I love the fact that she has many carriers to choose from and can shop for the best premium yet make sure  that my clients have great coverage as she looks out for everyone’s best interest and is trustworthy.   Very knowledgeable about all aspects of insurance. 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Joan!

Karen is very experienced, knowledgeable and provided outstanding prompt service. Karen made the insurance experience very pleasurable as I was able to save lots of money and have better coverage. Karen is always looking out for her clients best interest. I highly recommend her to anyone looking to better their insurance!

Joan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Karen is very experienced, knowledgeable and provided outstanding prompt service. Karen made the insurance experience very pleasurable as I was able to save lots of money and have better coverage. Karen is always looking out for her clients best interest. I highly recommend her to anyone looking to better their insurance! 

Sheri, we are so glad that you enjoyed your experience. Thank you for your business!

Karen Cohn has been assisting me with my insurance needs for many years. She has always shown a genuine care and compassion for my well-being, ensuring I get the best rates and coverage possible. I highly recommend Ms. Cohn for any of your insurance needs. 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Michele!

I cannot say enough good things about my experience using Karen Cohn of Liberty Mutual for my insurance needs.  Karen took the time to discuss my needs, present me with options, and find the best coverage that worked for my family.  Not only was Karen professional, knowledgeable and very honest, she was able to lower my insurance costs which was an added bonus.   If you are looking to find a top notch insurance agent, Karen Cohn will be able to help you get the best insurance for your situation.   I give Karen a 5 star rating and would give more if I could.

Robert, we are so glad that you enjoyed your experience. Thank you for your business!

I worked with Karen on home and auto insurance as I was very unhappy with my current insurance company.  She quickly recommended the proper coverage at a much better price. She was extremely knowledgeable, trustworthy and professional. Although she was already saving me money she looked to save me even more money. She is very trustorthy and I would highly recommend her to anyone looking to save money and make sure they are properly covered.

Matthew, we are so glad that you enjoyed your experience. Thank you for your business!

Karen worked to find me a homeowner's insurance package that was almost 50% lower than what I was able to find on my own. I'd recommend her to anyone looking for the most competitive rates.

Karen Cohn

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