Massachusetts

At the Liberty Mutual office in Boston, trained local agents can help you find the coverage you need, and the discounts you deserve.We are proud to serve the Boston area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Volunteering with the Boys and Girls Club of Chelsea and the Home for Little Wanderers through our Serve with Liberty program.</li><li>Participating in the Boston Young Professionals group.</li></ul>

Boston, MA

Hi William, thank you for taking the time to leave our local sales agents such a great compliment!

First class operation. Everyone here is professional, knowledgeable and a pleasure to work with.

Hi Megha, thank you for taking the time to leave our local sales agents such a great compliment!

They have a great team who is knowledgeable, efficient, with many options, and able to answer any questions you may have immediately. I would highly recommend this company!

We can’t thank you enough for your kind words, Amanda.  This kind of feedback motivates us to continue exceeding quality standards. Thank you!

What an incredibly knowledgeable company. They were always able to answer my questions and direct me throughout the process! Highly recommend!

Hi Kajal, We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

We had such a great experience with this company and highly recommend them. Their team was knowledgeable, offered their many options, and guided us every step of the way…you won’t be disappointed!!

Hi Vaneesha, thank you for taking the time to leave our local sales agents such a great compliment!

I had a great experience! The team was knowledgeable, professional and efficient. I would highly recommend and will continuously work with them.

claims department is extremely slow in working with claimants.   Maybe I need an attorney?   I guess they really dont care what I think since they wont respond to emails or phone call messages in a timely manner....

Environmentally speaking:  Bad Liberty Mutual. Bad bad Liberty Mutual!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Your commercial on YouTube is my most uncomfortable experience...  All time!

First off let me start by saying that Tory Brogie is hands down the best at what she does. This woman helped me and made sure I was set and ready to go with doing my transfer . I was referred to her by my boss, and I must say I’m very thankful that I was able to do business with her she’s amazing. Also, she is very warm and welcoming makes you want to chat with her on the phone about other things besides insurance (lol). Keep up the good work . I will definitely refer her to others .

Getting constant emails I don't want. Can't unsubscribe.

Terrible. Extremely expensive. Bad service.

No help at all. Bad customer service and bad experience with any questions or concerns.

Tory Brogie has amazing customer service skills.   She thoroughly explained my new policy.  My new policy with Liberty Mutual has expanded coverage and I am saving a significant amount of money off of my previous plan with Commerce.  I highly recommend her.

Victoria was great to work with.
She exceeded expectations.
If I need to contact Liberty Mutual
I will be asking for her assistance.

Had an accident last year and it took them over a week just to get it appraised. Finally decided to switch companies and added a second vehicle to my policy. I saved over 50%!! Not to mention my deductible dropped from 1000 to 500. I would understand they cost more because the service is better, but that is not the case at all. One rep stopped e-mailing me and they kept taking out payments after the policy was cancelled. Thanks Liberty Mutual, now I have to penny pinch on my honeymoon because I am waiting for you to pay me back.

Shockingly terrible experience--after the false advertisement (about the company's customer service and care) and collecting the home premium, Liberty has acted in bad faith and has failed to comply with its own insurance policy to reimburse for damaged items as a result of a frozen pipe incident. The company's headquarter office has ignored  my numerous attempts to resolve the issue. I was forced to file complaints with the BBB and the AG's office.

The people here have always treated me with respect and kindness. Only problem is that frequently an associate won't physically be there (if you come in for an RMV1) so you'll have to conduct your transaction on the phone.

On November 30, 2016, Liberty Mutual's Policyholder rear-ended my husband, pushing our car into the car in front of my husband. The policyholder was given a warning ticket, and the police report shows him at fault. As of Monday 1/9/2017, Liberty Mutual continues to tell us that they have not yet started an investigation as to who is at fault, although they do have a copy of the police report. After almost six weeks, we are no closer to having our car repaired than the day the accident occurred. Furthermore, they will not authorize a rental car. At this date, six weeks later, we are nearing $2000 out of pocket. I have called numerous times and continue to get the same story. Furthermore, I have left two messages for the Adjuster's Supervisor, and she will not return a call. I have been forced to file complaints with the Insurance Commissioner and BBB.

this company is not even worth to waste my time writing the review , but briefly this is the worst insurance company i ever dealt with in my life .

Pretty disappointed by my experience trying to get a homeowners quote from Liberty Mutual.  After more than 10 years as an auto customer (with 0 claims filed),  their lack of interest in selling me additional products was astounding.  I plan to switch insurers very, very soon.

Paid a doctor who never examined, nor met me to debunk all my medical so they didn't have to pay much, and forced me into a settlement. Very crooked company. Also somehow got last review of this removed.... must pay Google off too.

I have Auto Insurance with Safeco Insurance through the Phoenix Insurance office in Dallas Texas and my communication with them has been good.  Safeco has been great in their turnaround time for any questions or services that I have need of.  I may have a complaint but overall the experience with Road Side Assistance & Auto Accident has been so caring of my loss, both with The Phoenix Insurance Agency and Safeco Customer Service.  A genuine pleasure.

Great Company, Ashley is a Great Sales Person, very professional when she calls which She did call me for the last 3 months every week asking for business, she finally got my Business which I am so glad I gave her the chance. She is very kind and  for sure she will get all My Business and  my referrals.

Overpriced auto insurance, Call Center level customer service, conflicting rep vs management responses and circa 1999 web portal. Two stars because we never had an accident to really leave a bad taste in our mouths.

I learned a hard lesson recently when I switched our homeowners and auto insurance to Liberty Mutual...saving money isn't always worth it when a business doesn't care about its customers. That is the case with Liberty Mutual. In short, they didn't notify our state motor vehicle department that we switched insurance and its resulted in a lot of phone calls, paperwork, faxes and scrambling to avoid fines. I like to avoid dealing with motor vehicle as much as possible because it never takes just one call, or one fax. This has been ongoing for a month now with multiple calls, multiple faxes....THANKS, Liberty Mutual.

When I have called them, what they like to do is pass you around to 3 different people so you have to explain what you need 3 different times. Also reps don't tell you that they are transferring you, just put you on hold and you find yourself in a new queue. I find that to to be really poor customer service because its like the rep just wanted to dump you off on someone else. Calls end up being almost an hour when they treat their customers this way.

They aren't very helpful when you call, they don't own their mistake and they don't appreciate their customers. I don't want to spend money with a company that doesn't value my business, so we will be switching to a company that actually cares about its customers.

Worth company in the world. Never ever have a deal with Liberty Mutual Insurance

bait-and-switch marketing SCHEME .. tv add tells a fib - THEIR INSURANCE QUOTES are NOT LOWER.. they are HIGHER than most Ins Co's ..  not cooool  - waited my time and will waist yours ..  they get POOR RATINGS online (research for yourself)  1-star on yelp !  .. you have been warned - stupid Emu tv add tells how weak this operation is ..  -good luck  - Namaste'   Captain D -retired   ;(

Liberty Mutual has got to be the worst company I have ever seen.  I've never seen any company make so many excuses.   The rates are ridiculous and they don't pay for anything.   I've been waiting a week to get a rental car and they are still making excuses.

I worked with Tory Brogie on a policy and she made it SO painless!!! Insurance is not my language but she made it easy to understand and dove deep on my questions. It seemed pricey at first but after she clarified what I was getting and the differences between other policies that won’t cover what I need it was SUPER affordable!! I’ll be renewing my policy with her next year! 10/10 would work with her again!

My personal agent, Tory, was so easy to work with and great with coordinating with me simply and on-time. I would definitely recommend her to any prospective customers in search of someone efficient, yet personable.

Victoria Brogie is hands down the best. She helped my family get a great quote. I will admit it but she saved me money on my car insurance. I have been with the same company for 6 years. Victoria almost doubled my coverage if something where to happen and how can you turn that down? She really cares about helping people out and will actually call you back! That's a big plus in my book! Thanks again Victoria!!

I had a very bad experience with USAA which I thought I would have coverage with them forever! I was very unhappy with their customer service but when Victoria Brogie helped me switch to Liberty Mutual I was relieved! Great quote, great communication, A+ Customer Service! I HIGHLY recommend her! WOW!

Tory is amazing!! She is super nice and you can tell she enjoys what she does. I left Liberty Mutual and just her demeanor and excitement got me thinking about returning. She is knowledgeable and does what she can to save you money! If it wasn’t for her I’m not sure I would have returned as a customer.

Tory Brogie is ”Awesome!”

In her presentation to a first-time home-buyer class, Tory unpacked a wealth of invaluable knowledge of the need-to-know about homeowner(s) insurance, things to consider, the different types of insurance, and she also made known to us the abundant services Liberty Mutual has to offer, to those of us in attendance for the first time homebuyers class. Tory left us all with a wealth of knowledge and confidence that we can do this!  When I'm ready and in the position to purchase my new home,  Tory will be the only person I go to for my homeowners' insurance needs.  Tory knows her stuff, she has an upbeat positive attitude,  she funny, witty, well spoken and an excellent communicator...and she has a great smile.
Thank you Liberty Mutual for sending us one of your best!

Tori Brogie helped me set up my apartment insurance and was amazing! Very friendly and helpful.

Had a great experience in purchasing both home and auto policies.  Both Tory Brogie and her able assistant were extremely professional, knowledgeable and efficient.  I would highly recommend both Tory and Liberty Mutual.

At the Liberty Mutual office in Burlington, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Burlington office is located in Burlington Centre, a five-building office park situated on 47 acres off of Route 3A. Our office has proudly served the communities of Lexington, Waltham, Arlington and Burlington. Causes close to our hearts Our representatives have volunteered at a number of organizations throughout the area as part of the Serve with Liberty program. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Burlington, MA

They are canceling our policy during construction because during a pandemic they dont care if products are delayed. I will also be taking this up with the BBB and other places to make known that NO ONE should take out a policy with liberty or work with maria. They also have ignored my questions since june 30th.

Thank you for the 5 stars, Raymond Barlow!

Thank you for the 5 stars, Sashi Qualitz!

I've been trying to get in touch with a Customer Service representative for over a week. I have spent hours on the phone and repeated have been disconnected.

Updating this to a 2-star, because once I did get in touch with a human, they were extremely pleasant to talk to and quickly resolved my issue.

I needed a crucial  paper from them so I could apply for a title and new registration for the used car that I recently purchased. She took the information and emailed me what I needed.  Also helped me make changes to my policy over the phone. This was taken care of the day before Christmas.  She was very helpful and polite.  Great customer service,  as good or better than dealing with a local insurance agent....

They are close. I went today. And there was a note on door as they are close call costumer service

Really good insurance . They will take of you.

Quick service transferring car insurance. Odd note: beautiful office building with a cafe...

I've been with Liberty Mutual for over 10 years never had a problem nice people.. just tell him what you want for a policy and I'll make it happen

It is amazing that you can never get through on the phone, "Thank You for Waiting..." seems to be the everyday MANTRA. Please get rid of the Corporate Aircraft, and hire more people, that might be the solution?

16 min wait and still no answer!!!!

A member crashed my car and it was totaled.
My case happened on 9/1/16.
And I was settled in November..
They sent me to a rental company to get a renter.car.
Which made me so happy but before checking out the car I was told 300.00 down.
So I used private taxi,carpool,some times I brought gas. Used train etc.
When I ask them to a rebuishment me .
Jesus you should have seen the paper ".
It had a lot of information. And even where to begin www×w.
They one I asked to sign said no.
They wanted SSN insurance company of the person who help me thru rides.
I have stuff for so long but now I'm going public son national television to expose their darkness.

Best pricing Auto and car insurance. Specially new drivers

Went there because I hadn't heard from my claim representative. Though this was a corporate office, the receptionist got me a conference room and called the rep for me.

Very nice office facility with pleasant visitor area and cafe.

I had the pleasure of working with Giulia with Liberty Mutual when my wife and I purchased our first home. From the moment we called we could tell we were in good hands. Giulia asked us several questions to see the full picture and to give us a few different options. She was patient with us regarding the pros and cons and liability aspects of each option and let us decide what fit us best. To top it off she even reviewed my wifes auto insurance and realized we had minimum to no coverage and instead of switching us over to her she found we could save money by staying where we were at and adjusting the coverage plan. Thats what you want from an agent. Someone you can trust thats not always looking at the next commission. She's got our business from here on out and for anyone looking for any type of auto or home insurance Please give Giulia at liberty mutual a call.

They don't do car stuff at these offices.

At the Liberty Mutual office in Danvers, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Danvers office is located at 99 Rosewood Dr., near Home Depot. Since 1997 our office has proudly served the communities of Essex County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in the Serve with Liberty Event; a global day of service for Liberty Mutual employees to give back to our local communities.</li>
<li>Helping our neighbors at The Open Door in Gloucester, My Brother's Table in Lynn and the East Middlesex Association for Retarded Citizens in Reading.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Danvers, MA

If I can give 0 starts I would. Be careful with Liberty Mutual Danvers, all they care about is making commission! I called for a quote on insurance in February and informed the agent I was working with who's name is Jerry E( if you get him RUN) that I was going with a different company and I will not be using Liberty Mutual and he responded saying ok thank you. Almost 6 months later I receive an call from a collection's agency saying that I own liberty mutual $500, come to find out Jerry enter a policy under my name with the wrong address so I wasn't getting any mail that was telling me I had a policy open because I would've been addressed he situation. I called liberty mutual and they informed me they have no signed paperwork from me and they will close it. They seem to not have a care in the world that they were about to ruin my credit score because one of their agent are greedy and just wanted a commission. DO NOT GO WITH LIBERTY MUTUAL! I'm still trying to understand how a quote led to a policy to a collection agency. This why its people are scared to give out information now. THE WORST!

Thank you for the 5 stars Frank!  I’m thrilled that you are satisfied with our services.

apparently with liberty mutual it's better if you hit a car or person then a pot hole was charge 1000.00 deductible bc i hit a pothole  that's what the agent said.

Rachel Ryan is the best!!! Awesome lady, great communication skill couldn’t ask for more ! Thank you for helping me out and taking your time with me!

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Thank you, And1. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Trust me they were great while I was insured with them there were no problems. I moved to another state and changed my insurance. Once this happened they were rude, not helpful, wait time to talk to someone was 30 minutes only to get disconnected during that call with no return call. I will never deal with them again.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Thank you for the 5 stars, Pedro Luis Sanchez Morillo!

Made an appointment for auto registration and new title. Scheduling the appointment is a pain but overall the help and service was very good.

This is one of the worst insurance ever!!!!

Erica Sackrison outstanding service ! Above and beyond the extra mile, You just do not get this kind of unmatched effort anymore ! True Super Star !!

Their prices are a rip off. And they advertised they were giving a 15 percent discount for 2 months due to covid and never did when we called and asked for the 3rd time all of a sudden it didn't apply to us. Well then don't advertise that. We switched insurance and we are saving over $300 a month.

And to add more when I canceled my policy I was told i was paid up to date and automatic payment would be shut off. Another lie they took out another payment almost a month after being canceled and being told NOTHING would come out of my account. All of a sudden now we don't pay a month ahead of time. All this company does is lie!

I was shopping for auto insurance for my son and the experience was painless. My agent was Fagner who was a knowledgeable professionable from beginning to end. He promptly returned my phone calls, emails and text messages. He found me the best insurance to fit my son’s situation. I would highly recommend Fagner to my friends and family. I hope he is recognized and appreciated by his managers.

I have some Pros and Cons with this place - Overall satisfaction is 3.5-4

Cons first

They called me almost everyday for over a week straight getting everything ready for my car that I would be picking up at the end of the week. I told him multiple times that i had 1 accident and a couple speeding tickets, they told me for 1 year it would be $1200, then the next day they were able to lower it to $1140 and then a 10% off deal with bmw, would make it $1040. THEN 1 HOUR BEFORE picking up my car, they changed the rate to $1690.00 because they found a speeding ticket on my record.  this is who I dealt with - Jared Yagjian

I understand and assumed that would be my insurance but the problem is that I told them and it almost became a scam making sure I was locked into them before going to get the car. That is unacceptable and they should taken the lost of money.

Pros - I have had all money paid (minus the deductible) for any damages done. My motorcycle has lots of damage done to it and they were great with paying the motor cycle company (cycles 128 - who I DO NOT recommend!) and paying the additional charges to me after work was complete.

They also wrote a complaint for me to have on their record to specifically not recommend cycles 128 to any other they're motorcycle clients if repair is needed.

They are easy to talk to, helpful, and offer advice is your new to the area and times/people to talk to to make things as easy for you as possible.

I have been with liberty mutual since I was 16 on my parents insurance and now on my own I plan to stay even with the 1 incident that I was not happy about.

I have been with Liberty for 30 years and I have been trying to call to switch a vehicle all day. You just can't get a human being anymore. Its the way of the world and too bad. Then the dealership will call and will be told they haven't heard from the insured and can't switch until they do, though I have been trying all day. Very very frustrating. When will banks, insurance companies and other large institutions learn that personal customer service is what people want but can't get.

These guys are amazing! Terrific customer service. Very responsive. And competitive rates. I called once to compare my rates with another insurance company I was considering. Without asking, they lowered my rate. No complaints. And the Danvers office staff are some of New England's finest.

Awesome place. They go above and beyond to give you the best.

Paid on time for 8 years. Canceled a policy they did not tell me I owed anything to do so... 3 months later I am in collections. When calling to figure out what happened, staff told me they wont call and were sending mail to wrong address. This kind of business will get you put out of business. See ya Liberty Mutual

I have had Liberty Insurance since 2016  They had to help immediately as some jerk side swiped me and I was stuck with Insurance problem 1 month in!  Yikes!  Liberty was the best that is all I will say!

Ralph Ramirez is just my screen name.This is Paul tabungar.How come I did not have this insurance from the very start.I quoted 3 different insurances even my former insurance.Liberty Mutual gave me $100 less monthly.I'm telling you just give it a try,call them,look for James in matter of seconds I have my new policy.He is so professional...nice job James and thank you liberty mutual for your business...

I've had luck with Liberty l.  They may not be the cheapest around but i have never had a problem with a claim.  I use them for everything

Double check Their work! They screwed up my rmv1 form?  Isn't it their job to know this stuff??

awful kevin low balled me on my car. called at 457 on friday right before he left so i could reach him.very bad customer service.

Received quote for auto insurance too high stayed with present insurance company

I highly recommend contacting Rachel Aylward at Liberty Mutual in Danvers. I have worked with Rachel on multiple occasions for mutual clients of ours and the consistent excellent service received from Rachel on new and existing policies is worthy of a recommendation.  Rachel is both effective and efficient. Thanks for all your help Rachel past , present , and future !!

-Jared Casper

Joel was great! He made the whole process quick and easy! 5 stars! 👌🏽👍🏼

Very happy with the service, thank you Joel for all your help!

Im a young driver and Joel Javier made sure I have the best coverages. Great experience! Thank you Joel!

Set up my renters insurance with Liberty Mutual and was helped by Joel Javier. Highly recommend him to anyone who needs help with insurance. Thanks again!

I was referred by a friend to Joel Javier, he went above and beyond to make sure my new car was properly covered and explained all the benefits Liberty Mutual has to offer. Thank you Joel for a great experience. FIVE STARS!!

everyone at this location is really helpful especially Joel Javier who made the transfer from my previous company to liberty mutual fast and hassle free.

My agent is Joel Javier, he made the switch to Liberty Mutual really easy. I’m very happy with everything. Thank you Joel!

I switched to Liberty Mutual Danvers about a year ago and it has been a great decision since! My rep Jerry Etienne is beyond amazing, quick to reply and efficient in all my insurance needs. Everything has been clear and the online site has been easy to navigate! I recommend Jerry to anyone looking for a change for the better with all their insurance needs!

My insurance rep is Jerry Etienne he was more than helpful with everything! He went out of his way to make sure I was good to go! I recommend Jerry to anyone that is looking to switch! Affordable rates! Helpful staff! Liberty mutual is there!

Jerry Etienne is an outstanding representative for Liberty Mutual, he always looks to get any discount he can! I appreciate his sincerity, Jerry is willing to actually help me and he genuinely cares! I would recommend contacting Jerry Etienne to anyone who is looking for a great deal on insurance.

Switched over to Liberty Mutual about 2 years ago and have never been happier with an insurance provider and Representative! The represantive Jerry Etienne was amazing! He went above and beyond and helped reduced my insurance by almost half of what I was paying previously!!! Always quick to respond to any answers I have and always willing to go the extra mile! Thank you Jerry!!

I was looking to purchase a new car and decided to look into insurance options. Jerry Etienne was my representative. He was beyond exceptional. He quoted my car insurance the same day and was available to talk after office hours when I was at the dealership. The paperwork was so easy, I didn’t have to do anything! No extra trips to the RMV. In addition to my car insurance, Jerry was able to quote me on life insurance and pet insurance! I didn’t know how important pet insurance was until Jerry went over the pros and cons. If your looking for insurance, I highly recommend Liberty Mutual. Jerry Etienne went above and beyond for me! Thank you Jerry!

Joel Javier is my agent, I switched over from geico and couldn’t be happier. Thank you Joel for all your help! 10 stars!!!

Mi agente Jeffrey Palencia fue de mucha ayuda en todo lo que necesitaba siempre me rindio servisio en lo que necesitaba super servicial yo diria mas que servicial

When I reached out to Rachel Aylward to get new condo insurance, I never could have expected how easy and simple it was! She helped me to compare the policy with my old one, cancelled my old policy and contacted my mortgage company to arrange payment. I would definitely recommend working with her!

My agent Rachel Aylward has been extremely helpful and responsive to all my questions regarding the different types of insurance I needed. She was even very prompt to responding to any questions I had on the weekend, which was helpful and encouraged me to not feel bothered by reaching out to her if needed at any time. Overall a professional and smooth process.

Joel Javier has helped me, my friends and family with our insurance and everyone is very thankful for all your help. Wish I can give 10 Stars!

Jerry is my agent.He got me a good quote and always when i need any document always get it for me.Thanks alot for such a great job!

I scoured the internet for quotes from every insurance company available but none seemed affordable. That’s when Jerry Etienne stepped in and was able to get me the best quote around. In addition to saving me a ton on my insurance, as my personal agent, he is always available through phone or email to assist me in any questions I may have about my policy. Truly an exceptional experience!

Jeffrey was absolutely amazing to work with! He was able to work with me to find affordable coverage for my new car, even with a couple of accidents in my record. He was very responsive, professional and helped me throughout the whole process! Thank you!!!!

I would like to personally leave this excellent review specifically for Justin Theriault! He was fun and accommodating throughout our conversation, and even though I’ve had a lapse in my insurance in the past he assured me I would still get a good and safe insurance policy!  He truly does go out of his way to make sure you get the best deal possible. Thank you so much!! !

I worked with Justin here at the Danvers office. He got me 2 auto policies for less than I was quoted at anywhere else across the board. He came to my house and reviewed my current policies and found some things I was paying for on my existing policies that I didn't need. Great customer service!

My agent is Julio Andujar. I’m super happy of how friendly, knowledgeable and helpful he was. I tried many different companies and no one was as helpful as he was. I highly recommend Julio... he’s honest, and sincere I really appreciate all you did.

Jared Yagian has been a pleasure to work with, quick and responsive to everything I have needed.

I received a quote from Jared Yagjian to switch over my auto policy from Travelers to Liberty Mutual and I couldn't be happier with Jared's professionalism and the quote. Not only did I save money but I'm working with a top notch experienced insurance professional! Thank you!

Liberty Mutual covers my family for home and auto insurance and has always given great service. My agent, Danielle Ribbons, is always readily available to answer my questions regarding coverage as well as make sure i am getting the best rates possible. I would highly recommend her if you are in the market for home and/or auto coverage.

I have been working with Danielle Ribbons since I relocated to Massachusetts almost 3 years ago and she has been nothing but helpful in all situations. I would highly recommend Liberty Mutual Danvers and Danielle to help with all your insurance needs!

Cristina Sicari was great help got me a better price great service

Juliana Abrantes was able to get me a quote for car insurance. The experience was quick and easy. She was caring and wanted to help me get coverage that would better protect me.

Switched to Liberty Mutual last year and couldn't be happier. Jared Yagjian was extremely knowledgeable and made the process extremely easy. I would highly recommend him to anyone with insurance questions!

I have been working with Jared Yagjian for years. He has always been a complete professional and saved me money on my renters insurance and auto insurance.

I had the pleasure of speaking with Juliana. She was very informative and reviewed all my coverages with me. Juliana was upbeat and I felt comfortable that she had my best interest.

Great people and even better service! Christina is the best person to work with, will make everything easy and convenient for you!

Pavel was great ! Took care of all my needs returned my call when he said he would! Explained everything in detail overall it was a great experience.

I just recently got a quote from liberty mutual by Pavel Montas he was great and very informative. He made the conversation comfortable by answering all of my questions and reassuring any hesitation by me sending my personal information. He was able to help me understand what I would be paying for and the importance of coverage. He was a great help and showed me how great of a company liberty mutual is!

I worked with Ryan Swann and he was absolutely great! He took the time to answer all of my questions and make sure I understand the different types of coverage in order to choose my best option. The best part was that I was able to just text him all of the info and set it up quickly. I definitely recommend him to anyone looking for the best rates!

Christina s is rude, uncomfortable and pressures people. Don’t recommend her

At the Liberty Mutual office in Framingham, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Framingham office is located on Rt. 30 in the same building as Fidelity Investments, across from the Kia dealership and next door to REI. For more than 25 years our office has proudly served Natick, Framingham, Ashland, Holliston, Sudbury and Weston. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at a local Boys &amp; Girls Club as part of the Serve with Liberty program.</li>
<li>Helping at the St. Vincent de Paul Food Bank by helping to prepare groceries.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Framingham, MA

Hello Paul! Thank you for the five-star review!

Hello Ryan, Thank you for the five-star review!

Hi Sarah, thanks for your kind words. We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Amber was extremely knowledgeable and professional. She took the time to explain my coverage and options while saving me a ton on my insurance! I highly recommend her to everyone!

Hi Old Friend, Thank you for the five-star review!

Hi Jackie, our local sales agents in this office thank you for your positive review!

I found the agents at the Framingham location to be extremely knowledgable and responsive. Would highly recommend working with any agent at this location!

Hi Sonny, Thank you for the five-star review!

Terrible service  I try canceling I was never able to get to anyone on the phone I had the insurance for 11 years they were never helpful

Thank you, Roy Connors. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Thank you for the 5 stars, Jeffrey Hatch!

Impossible to speak to a human. Agency doesn’t answer the phone. All cals directed to central endless menus.

Thank you for the 5 stars, adrian steele!

Very bad service and irresponsible insurance company. Very bad communication

I didn't resolve anything I couldn't talk to anybody just automated machines

I called because I wasn't sure how to move my bill back, they gave me clear instructions on the website and answered my questions. Whenever I call with questions, the representative on the other end is always helpful and always gets my needs met.

Juliana Abrantes helped me TREMENDOUSLY with her great customer service on getting me the best insurance coverage possible for my car. She was very patient and polite while I told her my situation with my pass insurance coverage. She then did her best to see if she could give me a better coverage and she sure did! I recommend asking for Juliana if you want great customer service and a representative that truly wants nothing but the best for her clients.

Very helpful for navigating my trade in and registration questions.

Their TV commercials where they try to claim a moral high ground make me sick.  All of the dealings I've ever had with this company have in my opinion been bordering on fraud.  They've used all the tricks in the book: overcharging premiums, underappraising losses, purposeful delays, unwillingness to pay out, etc.  Liberty Mutual is BY FAR far the WORST insurance company I've ever had to deal with.

TERRIBLE PLACE TO WORK. I was there for 2 weeks and hated it. I used to cry before I would get into work because of the place  was so awful. THOMAS VON JESS is ignorant and rude to his coworkers. Though he is the boss you would think he is a team player he is very rude. The minute I was a new administrative assistant people told me I had to be on my toes because he is rude and you needed to suck up to him. NO ONE ONE LIKES HIM IN HIS OFFICE. Though they work for him they suck up to him to be on his good side and yet they ALL DON'T LIKE HIM. He is IGNORANT about Portuguese people and said a rude comment while I was working with him because she did not speak any English. He is very nit picky, from having a snack at your desk to leaving your jacket on your chair. THIS MAN IS A MENACE. One of the WORST  branches and he should be fired. I should've reported his comment to human resources.

The worst ever , I cancelled after one month, but they kept sending me a $2000 bill which was my bill for the whole year , called so many times, but nobody was getting what I'm talking about , don't ever go with them.

I like the reasonable prices for insurance

Worst customer service experience of my life. Attempting over the phone to get the required insurance document to register a newly purchased vehicle through a private sale. Have received wonderful assurances that the next version I received would be correct. So far I've received 9 (count 'em--9) versions of the form, each one promised to be correct, and still the form is incorrect. Can't make this stuff up. Giving them 1 star is being generous

Nobody answers the phone here !
I spend huge money to insure my house and automobile polices ( which are multiple ).
But nobody can pick up the phone to speak to us policy holders..
Guess what ?
Time for a change !
Bye Bye

At the Liberty Mutual office in Norwood, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Norwood office is located near the Courtyard Marriott and across the way from the Four Points Sheraton. The building is on your right hand side as you come down route one. You may have to make a u-turn if you are heading south. We proudly serve Bellingham, Franklin, Milford and Wrentham. Causes close to our hearts Liberty Mutual is committed to the local communities in Massachusetts. In May our employees served in local communities across the state. Liberty employees volunteered at soup kitchens, food banks and other charitable organizations to support their efforts. Liberty also works with communities in safety endeavors partnering with local police and fire departments. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Norwood, MA

Hi Ashley, thanks for your kind words. We really appreciate the time you took to write such a detailed review!

As a current policy holder, I’d eagerly recommend Comparion for the best rates, responsive customer service, and ease of finalizing documentation. 5 star service every time!

Thank you for the 5 stars, Hydro-Connect-Us Podcast with Zach Smith!

the Worst insurance i had ever had in my life. Was with the company for about 4 years with no tickets or anything and they would not give me a discount or anything and i was paying a whole lot of money. Also customer service was horrible here each and every time. Just worse dont do it.

Ive been a customer since the 80's good service - good rates - the only thing I dont like is that you can no longer speak with an underwriter. Too much corporate cost cutting. They will work with you to make certain you only pay for what you need or want.

Biggest mistake I made signing up with these thieves

Worst company ever charged me 1000 for two months insurance and they try steal your money and say its a seasonal rate i never felt so robbed in my life

Long time customer absolutely the worst customer service out there! 5 calls for simple things and paying over $400 more than any of the competition  for the exact same services don't let them fool you that you are getting anything more. Don't waste your time or money!

Liberty Mutual, is the best Auto Insurance I have had in 25 Years. The other's experience or opinion may be different. It depends a lot, who is behind the steering wheel of your vehicle.

Mark from Norwood best insurance agent ever

I have had Liberty Mutual Insurance since I was 16 years old.  They have been great to my family.  I am very happy with my car insurance and they have insured two of my homes as well.

At the Liberty Mutual office in Rockland, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Rockland office is located in the Ledgewood Place Office Park. For more than 30 years our office has proudly served the South Shore and surrounding communities. Causes close to our hearts Our representatives participate in a number of community activities including volunteering locally at establishments such as The Friendship Home. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Rockland, MA

Says it’s “open” from 8:30 AM to 5 PM when I went there at 10:30 AM doors locked all the lights are out…. Great false advertising. Thanks for wasting my time.

The worst Insurance company. All ads and no service. Don't take my word for it just YouTube/watch TV or stream anything and you will see not one but several commercials. It's borderline harassment. They need to fire their marketing department and hire some customer service reps.

Very helpful!!i recommended to anyone seeing this.

Most employees working remotely, and the office was locked, but the one employee who was there was extremely helpful.

Thank you for the 5 stars, Russell Hutchings!

It takes 55 min to get to talk to someone but are  Very competitive with their rates

No complaints about service, but the office is closed.

I was with LM since 1968 and was pleased overall but in 2020 realized that I had been paying way too much. When discussing with them, they were not concerned so I cancelled and would not endorse

The road side assistance is great! They arrived so fast!!

A gentleman named Wilson was an outstanding team member who took his time and answered all my questions in a delightful yet professional manner.

Standing out in the cold rain alone... Liberty ...is not ... standing with me. Zero stars would be more correct. Accident forgiven... We forgive you but guess what? You are now cancelled. Policy ends leaving you standing alone. Picked the wrong policy..  NO... I picked the wrong insurance company. Good bye Liberty. I now have real insurance.
Guy ahead of you slams on brakes... Commercial says... Liberty won't raise your rates... No they just canceled my policy outright.

At the Liberty Mutual office in South Easton, trained local agents can help you find the coverage you need, and the discounts you deserve. Our South Easton office is located in the New Highlands Plaza that also has a Target and Hannaford Supermarket. Our office proudly serves the communities of Easton, Brockton, Stoughton, Mansfield and Foxborough. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Awarding the Firemark Award to firefighters in the Brockton, Mansfield and Rehoboth Fire Departments.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

South Easton, MA

We’re disappointed to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. Please contact a member of our billing department please call 800-458-4276. Please accept our sincerest apologies.

Called to give them my payment and they took my card info and never did the payment and it caused it to cancel my insurance. I called specially to make a payment and after being on the phone for one hour the payment never got made. Bad employees in this area. Everyone blamed me instead of accounting for their employee.

Best Insurance agency I've ever dealt with!

It's 3pm on a Monday and the building is locked. Just another feather in the cap of the worst customer service of all time.

They take so long to answer the phone of course but i didnt find out i could get a rent untell a week later when i told them i got pulled over 2 times

Completely scammed me took advantage of me and gave me awful insurance for 3 times what it should’ve been! Every other place was shocked that they charged me this much for such an awful policy! STAY AWAY !

Liberty Mutual is the worst insurance company you can have. Literally ANY other company is better....

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

So far so good.  Making a claim now. Hope this works out

Thank you for the 5 stars, Queen victoria!

I have auto policies that were just renewed and Steve reached out asking me if I wanted him to check if he could save me money with home insurance. I had nothing to lose so I sent him my current policy and within 2 days I have a new home insurance policy with MORE coverage for over 700$ LESS! Professional, Pleasant and made to process effortless. Can’t  recommend them enough. Thank you Steve

Matt was extremely helpful and staged me considerable amount of money.  Give Matt a call he will definitely help you out.

Thank you for the 5 stars, Variety*** Queen!!

Thank you for the 5 stars, Leticia Ssendi!

Thank you for the 5 stars, Aaron Chauncey!

Thank you for the 5 stars, Francesca Saville!

I had a great experience working with Andrew Corndell as my Insurance Agent!
I made the switch to Liberty this past summer for my auto insurance and he was able to cut my premium in HALF after years of paying a ridiculously high premium with another company due to a few points on my driving record from years ago. Liberty also piloted a program where you are rewarded for safe driving, which has also brought my premium down even more since then.

Fast forward a couple months, I just bought a new home and Andrew was able to give me a premium much lower than what my loan officer estimated! On top of that, bundling both policies saved me even more money as well.

I see some bad reviews on here and I have to say I wholeheartedly disagree...I felt extremely well taken care of by my insurance agent. Thank you!

Was not able to make a deal with them wanted me to send them money with no policy to sign

Horrible, I was hoping to switch to a cheaper policy with Andrew Corndell and after looking into the policy it was clear he had lowered all of my insurance to an insanely low degree. I was clear that I was staying with my current insurance agent at hub international and to cancel the policy I had with him. I emailed and texted him which he had always responded to, to make sure he got the message. Never heard a reply and now I'm getting billed each month for the policies that were never canceled. Great job Andrew, typical blood thirsty insurance agent.

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