Massachusetts

Rhode Island

At the Liberty Mutual office in Boston, trained local agents can help you find the coverage you need, and the discounts you deserve.We are proud to serve the Boston area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Volunteering with the Boys and Girls Club of Chelsea and the Home for Little Wanderers through our Serve with Liberty program.</li><li>Participating in the Boston Young Professionals group.</li></ul>

Boston, MA

Hi William, thank you for taking the time to leave our local sales agents such a great compliment!

First class operation. Everyone here is professional, knowledgeable and a pleasure to work with.

Hi Megha, thank you for taking the time to leave our local sales agents such a great compliment!

They have a great team who is knowledgeable, efficient, with many options, and able to answer any questions you may have immediately. I would highly recommend this company!

We can’t thank you enough for your kind words, Amanda.  This kind of feedback motivates us to continue exceeding quality standards. Thank you!

What an incredibly knowledgeable company. They were always able to answer my questions and direct me throughout the process! Highly recommend!

Hi Kajal, We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

We had such a great experience with this company and highly recommend them. Their team was knowledgeable, offered their many options, and guided us every step of the way…you won’t be disappointed!!

Hi Vaneesha, thank you for taking the time to leave our local sales agents such a great compliment!

I had a great experience! The team was knowledgeable, professional and efficient. I would highly recommend and will continuously work with them.

claims department is extremely slow in working with claimants.   Maybe I need an attorney?   I guess they really dont care what I think since they wont respond to emails or phone call messages in a timely manner....

Environmentally speaking:  Bad Liberty Mutual. Bad bad Liberty Mutual!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Your commercial on YouTube is my most uncomfortable experience...  All time!

First off let me start by saying that Tory Brogie is hands down the best at what she does. This woman helped me and made sure I was set and ready to go with doing my transfer . I was referred to her by my boss, and I must say I’m very thankful that I was able to do business with her she’s amazing. Also, she is very warm and welcoming makes you want to chat with her on the phone about other things besides insurance (lol). Keep up the good work . I will definitely refer her to others .

Getting constant emails I don't want. Can't unsubscribe.

Terrible. Extremely expensive. Bad service.

No help at all. Bad customer service and bad experience with any questions or concerns.

Tory Brogie has amazing customer service skills.   She thoroughly explained my new policy.  My new policy with Liberty Mutual has expanded coverage and I am saving a significant amount of money off of my previous plan with Commerce.  I highly recommend her.

Victoria was great to work with.
She exceeded expectations.
If I need to contact Liberty Mutual
I will be asking for her assistance.

Had an accident last year and it took them over a week just to get it appraised. Finally decided to switch companies and added a second vehicle to my policy. I saved over 50%!! Not to mention my deductible dropped from 1000 to 500. I would understand they cost more because the service is better, but that is not the case at all. One rep stopped e-mailing me and they kept taking out payments after the policy was cancelled. Thanks Liberty Mutual, now I have to penny pinch on my honeymoon because I am waiting for you to pay me back.

Shockingly terrible experience--after the false advertisement (about the company's customer service and care) and collecting the home premium, Liberty has acted in bad faith and has failed to comply with its own insurance policy to reimburse for damaged items as a result of a frozen pipe incident. The company's headquarter office has ignored  my numerous attempts to resolve the issue. I was forced to file complaints with the BBB and the AG's office.

The people here have always treated me with respect and kindness. Only problem is that frequently an associate won't physically be there (if you come in for an RMV1) so you'll have to conduct your transaction on the phone.

On November 30, 2016, Liberty Mutual's Policyholder rear-ended my husband, pushing our car into the car in front of my husband. The policyholder was given a warning ticket, and the police report shows him at fault. As of Monday 1/9/2017, Liberty Mutual continues to tell us that they have not yet started an investigation as to who is at fault, although they do have a copy of the police report. After almost six weeks, we are no closer to having our car repaired than the day the accident occurred. Furthermore, they will not authorize a rental car. At this date, six weeks later, we are nearing $2000 out of pocket. I have called numerous times and continue to get the same story. Furthermore, I have left two messages for the Adjuster's Supervisor, and she will not return a call. I have been forced to file complaints with the Insurance Commissioner and BBB.

this company is not even worth to waste my time writing the review , but briefly this is the worst insurance company i ever dealt with in my life .

This company is a Huge FRAUD & SCAM of a business. Very sad. They do not pay or take responsibility. A large work truck of a company (Blackwell Engineering) they  insure crashed into my convertible & they REFUSE to pay in an effort to save money. Corporate American Greed at its best. After telling my story it turns out im just one of many scams & frauds......

Pretty disappointed by my experience trying to get a homeowners quote from Liberty Mutual.  After more than 10 years as an auto customer (with 0 claims filed),  their lack of interest in selling me additional products was astounding.  I plan to switch insurers very, very soon.

Would give 0 stars if available. 1st year had a small accident insurance went up. There commercials are full of lies! Second year started a homeowners claim but didn't finish it they raised my premium over $200. Again just opposite of what commercial says. They can piss off! I'm looking for a new company that doesn't lie!

Paid a doctor who never examined, nor met me to debunk all my medical so they didn't have to pay much, and forced me into a settlement. Very crooked company. Also somehow got last review of this removed.... must pay Google off too.

I have Auto Insurance with Safeco Insurance through the Phoenix Insurance office in Dallas Texas and my communication with them has been good.  Safeco has been great in their turnaround time for any questions or services that I have need of.  I may have a complaint but overall the experience with Road Side Assistance & Auto Accident has been so caring of my loss, both with The Phoenix Insurance Agency and Safeco Customer Service.  A genuine pleasure.

Great Company, Ashley is a Great Sales Person, very professional when she calls which She did call me for the last 3 months every week asking for business, she finally got my Business which I am so glad I gave her the chance. She is very kind and  for sure she will get all My Business and  my referrals.

Overpriced auto insurance, Call Center level customer service, conflicting rep vs management responses and circa 1999 web portal. Two stars because we never had an accident to really leave a bad taste in our mouths.

I learned a hard lesson recently when I switched our homeowners and auto insurance to Liberty Mutual...saving money isn't always worth it when a business doesn't care about its customers. That is the case with Liberty Mutual. In short, they didn't notify our state motor vehicle department that we switched insurance and its resulted in a lot of phone calls, paperwork, faxes and scrambling to avoid fines. I like to avoid dealing with motor vehicle as much as possible because it never takes just one call, or one fax. This has been ongoing for a month now with multiple calls, multiple faxes....THANKS, Liberty Mutual.

When I have called them, what they like to do is pass you around to 3 different people so you have to explain what you need 3 different times. Also reps don't tell you that they are transferring you, just put you on hold and you find yourself in a new queue. I find that to to be really poor customer service because its like the rep just wanted to dump you off on someone else. Calls end up being almost an hour when they treat their customers this way.

They aren't very helpful when you call, they don't own their mistake and they don't appreciate their customers. I don't want to spend money with a company that doesn't value my business, so we will be switching to a company that actually cares about its customers.

Worth company in the world. Never ever have a deal with Liberty Mutual Insurance

bait-and-switch marketing SCHEME .. tv add tells a fib - THEIR INSURANCE QUOTES are NOT LOWER.. they are HIGHER than most Ins Co's ..  not cooool  - waited my time and will waist yours ..  they get POOR RATINGS online (research for yourself)  1-star on yelp !  .. you have been warned - stupid Emu tv add tells how weak this operation is ..  -good luck  - Namaste'   Captain D -retired   ;(

Liberty Mutual has got to be the worst company I have ever seen.  I've never seen any company make so many excuses.   The rates are ridiculous and they don't pay for anything.   I've been waiting a week to get a rental car and they are still making excuses.

I worked with Tory Brogie on a policy and she made it SO painless!!! Insurance is not my language but she made it easy to understand and dove deep on my questions. It seemed pricey at first but after she clarified what I was getting and the differences between other policies that won’t cover what I need it was SUPER affordable!! I’ll be renewing my policy with her next year! 10/10 would work with her again!

My personal agent, Tory, was so easy to work with and great with coordinating with me simply and on-time. I would definitely recommend her to any prospective customers in search of someone efficient, yet personable.

Victoria Brogie is hands down the best. She helped my family get a great quote. I will admit it but she saved me money on my car insurance. I have been with the same company for 6 years. Victoria almost doubled my coverage if something where to happen and how can you turn that down? She really cares about helping people out and will actually call you back! That's a big plus in my book! Thanks again Victoria!!

I had a very bad experience with USAA which I thought I would have coverage with them forever! I was very unhappy with their customer service but when Victoria Brogie helped me switch to Liberty Mutual I was relieved! Great quote, great communication, A+ Customer Service! I HIGHLY recommend her! WOW!

Tory is amazing!! She is super nice and you can tell she enjoys what she does. I left Liberty Mutual and just her demeanor and excitement got me thinking about returning. She is knowledgeable and does what she can to save you money! If it wasn’t for her I’m not sure I would have returned as a customer.

Tory Brogie is ”Awesome!”

In her presentation to a first-time home-buyer class, Tory unpacked a wealth of invaluable knowledge of the need-to-know about homeowner(s) insurance, things to consider, the different types of insurance, and she also made known to us the abundant services Liberty Mutual has to offer, to those of us in attendance for the first time homebuyers class. Tory left us all with a wealth of knowledge and confidence that we can do this!  When I'm ready and in the position to purchase my new home,  Tory will be the only person I go to for my homeowners' insurance needs.  Tory knows her stuff, she has an upbeat positive attitude,  she funny, witty, well spoken and an excellent communicator...and she has a great smile.
Thank you Liberty Mutual for sending us one of your best!

Tori Brogie helped me set up my apartment insurance and was amazing! Very friendly and helpful.

Had a great experience in purchasing both home and auto policies.  Both Tory Brogie and her able assistant were extremely professional, knowledgeable and efficient.  I would highly recommend both Tory and Liberty Mutual.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Kai, I am so glad that you enjoyed your experience. Thank you for your business!

I spoke with 3 insurance agents when it came time to shop for home insurance.  Ashley was by far the best in service, rate and responsiveness.  Highly recommend Ashley!

Hi Ashley, that's great to hear! I loved being of service to you and hope I can assist you again soon.

I had just moved to MA and Ashley made the process of finding the right policy seamless. I’ve referred her to everyone.

Thank you so much for taking the time to leave us this amazing review. I appreciate you taking the time to let us know about your experience!

Every time I need help with my Insurance policy or have any questions Ashley is always very quick to respond and assist. She is very thorough with her answer and provides very good advice. I would highly recommend her as an agent.

she was awesome i recommend her to the world

Thank you for the 5 stars, Mallika Limose!

Loved my experience with Ashley. She is very friendly and professional. Definitely would recommend her to a friend!

Thank you for your review. We appreciate your business!

Ms. Ducrepin was very responsive to my individual needs. She went out of her way to make sure that I was satisfied with the several request that I had for her. It is so convenient to have an insurance agent as knowledgeable as Ms. Ducrepin who is attentive and prompt.

Very good experience! She helped me find the best rate for my first car and was very helpful

All I can say is she’s the best. She saved me from making a very bad decision that would have leave me helpless. Thank you Ashley

From the first moment I spoke with Ashley I knew she was attentive and knowledgeable. What allowed me to go on with the process was her patience and presence over the phone. I personally felt like she did want to help me out after she understood my case, and was genuine about it. Not a lot of people have this Gift!

In my first experience working with Ashley she took her time to go over my car insurance and explain areas I was overpaying. I saved over $50! Due to her guidance and expertise! She also extended her help with life and home insurance. She answered all of my questions and took the time to curate an insurance policy that met my needs. She is extremely professional and responsive. I am truly grateful for her advice!

Ashley did an awesome job with bundling my auto and home insurance. We are now talking about life insurance. If you want a great rate with white glove service- Ashley is your girl. Thank you Ashley!!!

Excellent customer service, and great at doing her job!!

I knew buying my first car was going to be difficult but Ashley was here to help. She explained everything I needed to know and she clarified all the questions I still had. She was patient and very professional. She made me feel comfortable enough to trust her in taking car of everything I needed for my car insurance!

Ashley Ducrepin

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Ashley Ducrepin

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