Massachusetts

At the Liberty Mutual office in Boston, trained local agents can help you find the coverage you need, and the discounts you deserve.We are proud to serve the Boston area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Volunteering with the Boys and Girls Club of Chelsea and the Home for Little Wanderers through our Serve with Liberty program.</li><li>Participating in the Boston Young Professionals group.</li></ul>

Boston, MA

First class operation. Everyone here is professional, knowledgeable and a pleasure to work with.

Hi Megha, thank you for taking the time to leave our local sales agents such a great compliment!

They have a great team who is knowledgeable, efficient, with many options, and able to answer any questions you may have immediately. I would highly recommend this company!

We can’t thank you enough for your kind words, Amanda.  This kind of feedback motivates us to continue exceeding quality standards. Thank you!

What an incredibly knowledgeable company. They were always able to answer my questions and direct me throughout the process! Highly recommend!

Hi Kajal, We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

We had such a great experience with this company and highly recommend them. Their team was knowledgeable, offered their many options, and guided us every step of the way…you won’t be disappointed!!

Hi Vaneesha, thank you for taking the time to leave our local sales agents such a great compliment!

I had a great experience! The team was knowledgeable, professional and efficient. I would highly recommend and will continuously work with them.

claims department is extremely slow in working with claimants.   Maybe I need an attorney?   I guess they really dont care what I think since they wont respond to emails or phone call messages in a timely manner....

Environmentally speaking:  Bad Liberty Mutual. Bad bad Liberty Mutual!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Your commercial on YouTube is my most uncomfortable experience...  All time!

First off let me start by saying that Tory Brogie is hands down the best at what she does. This woman helped me and made sure I was set and ready to go with doing my transfer . I was referred to her by my boss, and I must say I’m very thankful that I was able to do business with her she’s amazing. Also, she is very warm and welcoming makes you want to chat with her on the phone about other things besides insurance (lol). Keep up the good work . I will definitely refer her to others .

Getting constant emails I don't want. Can't unsubscribe.

Terrible. Extremely expensive. Bad service.

No help at all. Bad customer service and bad experience with any questions or concerns.

Tory Brogie has amazing customer service skills.   She thoroughly explained my new policy.  My new policy with Liberty Mutual has expanded coverage and I am saving a significant amount of money off of my previous plan with Commerce.  I highly recommend her.

Victoria was great to work with.
She exceeded expectations.
If I need to contact Liberty Mutual
I will be asking for her assistance.

Had an accident last year and it took them over a week just to get it appraised. Finally decided to switch companies and added a second vehicle to my policy. I saved over 50%!! Not to mention my deductible dropped from 1000 to 500. I would understand they cost more because the service is better, but that is not the case at all. One rep stopped e-mailing me and they kept taking out payments after the policy was cancelled. Thanks Liberty Mutual, now I have to penny pinch on my honeymoon because I am waiting for you to pay me back.

Shockingly terrible experience--after the false advertisement (about the company's customer service and care) and collecting the home premium, Liberty has acted in bad faith and has failed to comply with its own insurance policy to reimburse for damaged items as a result of a frozen pipe incident. The company's headquarter office has ignored  my numerous attempts to resolve the issue. I was forced to file complaints with the BBB and the AG's office.

The people here have always treated me with respect and kindness. Only problem is that frequently an associate won't physically be there (if you come in for an RMV1) so you'll have to conduct your transaction on the phone.

On November 30, 2016, Liberty Mutual's Policyholder rear-ended my husband, pushing our car into the car in front of my husband. The policyholder was given a warning ticket, and the police report shows him at fault. As of Monday 1/9/2017, Liberty Mutual continues to tell us that they have not yet started an investigation as to who is at fault, although they do have a copy of the police report. After almost six weeks, we are no closer to having our car repaired than the day the accident occurred. Furthermore, they will not authorize a rental car. At this date, six weeks later, we are nearing $2000 out of pocket. I have called numerous times and continue to get the same story. Furthermore, I have left two messages for the Adjuster's Supervisor, and she will not return a call. I have been forced to file complaints with the Insurance Commissioner and BBB.

this company is not even worth to waste my time writing the review , but briefly this is the worst insurance company i ever dealt with in my life .

This company is a Huge FRAUD & SCAM of a business. Very sad. They do not pay or take responsibility. A large work truck of a company (Blackwell Engineering) they  insure crashed into my convertible & they REFUSE to pay in an effort to save money. Corporate American Greed at its best. After telling my story it turns out im just one of many scams & frauds......

Pretty disappointed by my experience trying to get a homeowners quote from Liberty Mutual.  After more than 10 years as an auto customer (with 0 claims filed),  their lack of interest in selling me additional products was astounding.  I plan to switch insurers very, very soon.

Would give 0 stars if available. 1st year had a small accident insurance went up. There commercials are full of lies! Second year started a homeowners claim but didn't finish it they raised my premium over $200. Again just opposite of what commercial says. They can piss off! I'm looking for a new company that doesn't lie!

Paid a doctor who never examined, nor met me to debunk all my medical so they didn't have to pay much, and forced me into a settlement. Very crooked company. Also somehow got last review of this removed.... must pay Google off too.

I have Auto Insurance with Safeco Insurance through the Phoenix Insurance office in Dallas Texas and my communication with them has been good.  Safeco has been great in their turnaround time for any questions or services that I have need of.  I may have a complaint but overall the experience with Road Side Assistance & Auto Accident has been so caring of my loss, both with The Phoenix Insurance Agency and Safeco Customer Service.  A genuine pleasure.

Great Company, Ashley is a Great Sales Person, very professional when she calls which She did call me for the last 3 months every week asking for business, she finally got my Business which I am so glad I gave her the chance. She is very kind and  for sure she will get all My Business and  my referrals.

Overpriced auto insurance, Call Center level customer service, conflicting rep vs management responses and circa 1999 web portal. Two stars because we never had an accident to really leave a bad taste in our mouths.

I learned a hard lesson recently when I switched our homeowners and auto insurance to Liberty Mutual...saving money isn't always worth it when a business doesn't care about its customers. That is the case with Liberty Mutual. In short, they didn't notify our state motor vehicle department that we switched insurance and its resulted in a lot of phone calls, paperwork, faxes and scrambling to avoid fines. I like to avoid dealing with motor vehicle as much as possible because it never takes just one call, or one fax. This has been ongoing for a month now with multiple calls, multiple faxes....THANKS, Liberty Mutual.

When I have called them, what they like to do is pass you around to 3 different people so you have to explain what you need 3 different times. Also reps don't tell you that they are transferring you, just put you on hold and you find yourself in a new queue. I find that to to be really poor customer service because its like the rep just wanted to dump you off on someone else. Calls end up being almost an hour when they treat their customers this way.

They aren't very helpful when you call, they don't own their mistake and they don't appreciate their customers. I don't want to spend money with a company that doesn't value my business, so we will be switching to a company that actually cares about its customers.

Worth company in the world. Never ever have a deal with Liberty Mutual Insurance

bait-and-switch marketing SCHEME .. tv add tells a fib - THEIR INSURANCE QUOTES are NOT LOWER.. they are HIGHER than most Ins Co's ..  not cooool  - waited my time and will waist yours ..  they get POOR RATINGS online (research for yourself)  1-star on yelp !  .. you have been warned - stupid Emu tv add tells how weak this operation is ..  -good luck  - Namaste'   Captain D -retired   ;(

Liberty Mutual has got to be the worst company I have ever seen.  I've never seen any company make so many excuses.   The rates are ridiculous and they don't pay for anything.   I've been waiting a week to get a rental car and they are still making excuses.

I worked with Tory Brogie on a policy and she made it SO painless!!! Insurance is not my language but she made it easy to understand and dove deep on my questions. It seemed pricey at first but after she clarified what I was getting and the differences between other policies that won’t cover what I need it was SUPER affordable!! I’ll be renewing my policy with her next year! 10/10 would work with her again!

My personal agent, Tory, was so easy to work with and great with coordinating with me simply and on-time. I would definitely recommend her to any prospective customers in search of someone efficient, yet personable.

Victoria Brogie is hands down the best. She helped my family get a great quote. I will admit it but she saved me money on my car insurance. I have been with the same company for 6 years. Victoria almost doubled my coverage if something where to happen and how can you turn that down? She really cares about helping people out and will actually call you back! That's a big plus in my book! Thanks again Victoria!!

I had a very bad experience with USAA which I thought I would have coverage with them forever! I was very unhappy with their customer service but when Victoria Brogie helped me switch to Liberty Mutual I was relieved! Great quote, great communication, A+ Customer Service! I HIGHLY recommend her! WOW!

Tory is amazing!! She is super nice and you can tell she enjoys what she does. I left Liberty Mutual and just her demeanor and excitement got me thinking about returning. She is knowledgeable and does what she can to save you money! If it wasn’t for her I’m not sure I would have returned as a customer.

Tory Brogie is ”Awesome!”

In her presentation to a first-time home-buyer class, Tory unpacked a wealth of invaluable knowledge of the need-to-know about homeowner(s) insurance, things to consider, the different types of insurance, and she also made known to us the abundant services Liberty Mutual has to offer, to those of us in attendance for the first time homebuyers class. Tory left us all with a wealth of knowledge and confidence that we can do this!  When I'm ready and in the position to purchase my new home,  Tory will be the only person I go to for my homeowners' insurance needs.  Tory knows her stuff, she has an upbeat positive attitude,  she funny, witty, well spoken and an excellent communicator...and she has a great smile.
Thank you Liberty Mutual for sending us one of your best!

Tori Brogie helped me set up my apartment insurance and was amazing! Very friendly and helpful.

Had a great experience in purchasing both home and auto policies.  Both Tory Brogie and her able assistant were extremely professional, knowledgeable and efficient.  I would highly recommend both Tory and Liberty Mutual.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Erin has helped to get best deal on auto insurance as a new driver with no driving history. He is very thorough, professional and friendly.

I’m so grateful for your kind words, Jennifer. Thanks for sharing your review with me and the community.

I was panicking knowing my previous policy was going to expire and I didn't know what to do. Erin was so kind and pleasant while trying and succeeding in finding a policy that fit my needs! 10 out of 10 DEFINETLY recommend!

Hi Sabrina, that's great to hear! I’m so glad you had a good experience.

Erin was very friendly. He explains every detail of my insurance very well.

William Lara, estamos muy contentos de que hayas disfrutado de tu experiencia. ¡Gracias por su negocio!

Es un excelente agente, muy amable, y preciso en la explicación de la póliza. Excelente al 100%100

Hi Mac, thanks for leaving such a positive review!

Thank you for the 5 stars, Haydee Henriquez!

Hello Erin, Thank you so much for taking the time to leave us this amazing review. I’m so glad you had a good experience.

Erin was helpful, informative, and got us great rates!

Thank you for the 5 stars, Songyang! I’m so glad you had a good experience.

Thank you for the 5 stars, Lenin! I’m so glad you had a good experience!

Thank you for the 5 stars, Victoria! I’m so glad you had a good experience.

Charlie, thank you for your review. We appreciate your business! I wish you all the best.

Erin was amazing offering a great prices for my motorcycle and auto insurance ! Give Erin a call if you need insurance

Matteo, I am so glad that you enjoyed your experience. Thank you for your business!

Amazing service, super helpful. Handled my very short term request promptly and solved all my issues.

Hi Mateo, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Great customer service. Great help. Understands customers needs.

Ricardo, I am so glad you had a good experience. I look forward to serving your insurance needs for years to come!

Excellent customer service, very knowledgeable, and explains every detail of home insurance and car insurance.

Thank you for the 5 stars, Miggs! I loved being of service to you and hope I can assist you again soon.

Thank you for the 5 stars, Miguel! I appreciate you taking the time to let us know about your experience!

Yerlan, thank you for your review. I appreciate your business!

Erin was very helpful. He is professional and knows what to do. Thanks.

Thank you, Rene. This review made our day!

Very helpful, polite, courteous, fast and friendly service

Thank you for the 5 stars, Michael! I appreciate the fantastic review and are glad I could be of service.

I’m so grateful for your kind words, Ivan! Thanks for sharing your review with us and the community.

Thank you Erin Cancinos great help very satisfied with his service will recommend him to everyone god bless

Jessica, I am so glad that you enjoyed your experience. Thank you for your business!

Great job, done quickly and efficiently!
Thanks a lot Erin.
I’ll definitely recommend to everybody.

I’m so grateful for your kind words, Asia! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price!

Thoughtful, Attentive and available. Actually pulled me away from another brand

Thank you for the 5 stars, Jefri! I loved being of service to you and hope I can assist you again soon.

A very good person and likes to help others ❤️❤️

Johnny, I am so glad you had a good experience. I loved being of service to you and hope I can assist you again soon!

Erin was AMAZING!! Above and beyond in every sense of the word. He took all day working on ways to help me out. Truly amazing service, couldn’t have figured everything out without him.

Thank you for the 5 stars, Saleh! I loved being of service to you and hope I can assist you again soon.

I’m so grateful for your kind words, Mildred. Thanks for sharing your review with us and the community.

Amazing customer service really cares about you and getting you the best coverage! Really awesome guy.

Dj, I am so glad that you enjoyed your experience. Thank you for your business!

Very helpful explain everything step by step

Thank you for the 5 stars, Misael! I appreciate you taking the time to let us know about your experience!

Thank you for the 5 stars, Alexa! I loved being of service to you and hope I can assist you again soon!

Hi Gerardo, that's great to hear! I’m so glad you had a good experience. I look forward to helping you again in the future!

Very professional, very helpful and super nice..one of da best agents i dealt with

Rosario, I'm so glad you had a good experience. I look forward to serving your insurance needs for years to come!

The customer service from Erin was excellent. He was extremely helpful.

Alexa, I'm so glad you had a good experience. I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future!

Erin was super helpful in helping find the best rates. Answered all my questions, and ensured I understood everything. Very professional and excellent customer service. I highly recommended Erin.

Thank you for the 5 stars, D.N! I loved being of service to you and hope I can assist you again soon!

I’m so grateful for your kind words, Emma. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price!

I was having trouble with my car insurance and Erin was super helpful in assisting me. I was able to  transfer over to Liberty mutual and gained much more benefits. I would definitely recommend reaching out to him if you’re looking for support or for a better insurance coverage. Thank you!

Thank you for the 5 stars, Edgar! I’m so glad you had a good experience.

I’m grateful for your kind words, Daniel! I’m so glad you had a good experience. I look forward to helping you again in the future.

Erin was awesome! Helped me with my new car and even beat the price of my old insurance. I highly recommend Erin!

I’m so grateful for your kind words, Sonya. Thanks for sharing your review with us and the community!

Erin did an incredible job at making sure all of my insurance needs were met! He was patient and took his time in making sure everything was done in the best way possible. Thank you!

I’m so grateful for your kind words, Taron! I loved being of service to you and hope I can assist you again soon.

Best guy on the job man real stand up guy professional gentleman

King, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

The customer service from Erin was excellent. He was extremely helpful and understanding. I’ve previously had bad experiences with other insurance companies, Erin put me at ease and gave me the best rate.

Ralph, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great experience working with Erin. Extremely helpful and very informative. Due to some issues out of my control, he was still able to help me get the lowest rate possible for my new policy. Will definitely recommend to family and friends.

Thank you, Veronica!  This review made our day!

Erin, was awesome, very professional, quick and efficient and did his best to help meet my needs! I came out with better insurance coverage than I previously had.

I’m so grateful for your kind words, Michael. Thanks for sharing your review with us and the community.

Very great customer service! Highly recommend for any of your services!

Franky, we are so glad that you enjoyed your experience. Thank you for your business!

Erin helped me save a lot of money on my premium. Answered all my questions, provided me with the right information guidance to get the best out of what I needed and more!

Alex, we are so glad that you enjoyed your experience. Thank you for your business!

Erin made getting apartment insurance super quick and easy. He  explained the details with full transparency and everything was done in under 10min. I would recommend to all of my family and friends

Erin, is helpful! The process was fast and smooth. I appreciate the advise Erin gave me on getting the correct coverage for my auto 🚘 and home insurance. Highly recommended and don’t wait too long, be insurance switch ever!

Hi, Ericlis! Thank you so much for taking the time to leave us this amazing review.

Excellent at interacting with the customer and breaking down the policy’s and making sure you understand it and keep the customer updated and also very professional at same time and very easy to talk to. Well recommend!!!!!!

Manuel, we always aim to deliver a great experience. Thanks for taking the time to leave us this review!

Erin was excellent and provided my wife and I with great service with the product we wanted. He really broke everything down for me. I highly recommend him and his company.

I’m so grateful for your kind words, Jorge. Thanks for sharing your review with us and the community.

Excellent customer service! Erin answered all of my questions and helped me pick the best coverage for my needs. Highly recommended!

Nedkov, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Erin is really a great insurance agent!! He listened to you and Haley you find the best policy!! He literally got me out of a mess of insurance that I was in with my previous insurance. I give him a 5 ⭐️ Stars.

Rebecca, thank you for your review. We appreciate your business!

Excellent customer service through Erin. I was so relived and impressed with how easy he made the process for me. Not only did he save me a lot of money by working with me to switch my policy, he made it seamless and simple. He is extremely responsive and helpful. Thank you Erin!

Tynierah, thank you for your review. We appreciate your business!

Excellent! Erin is a responsive, competent, and professional individual. For everything, 5 stars! I couldn't have asked for a better experience, and I'm grateful for that!

Renato, we are so glad that you enjoyed your experience. Thank you for your business!

Erin was very professional. He switched my policy over from Geico to liberty mutual. Saved 1,560$ on our policy. So if your looking to save some money on insurance do not hesitate to contact him.

Thank you, Omar! Hope to work with you again soon!

Erin is amazing! He’s very professional, has unbelievable customer service skills and is always very responsive. He not only helped me get the best insurance rate for my vehicle but was always available to answer any of my questions and always made me feel as a priority. I highly recommend him!

Julio, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Excellent customer service from Erin Cancinos. He was very helpful and answered all my questions regarding my new coverage. Great customer support from the beginning to the end of the process. He really informed me and went that extra mile at every stage. I didn’t even had to call to cancel my other insurance he took care all that for me. I would recommend him unreservedly. I believe he had my interest at heart and found the best coverage for me at great price saving me $1342.56 🤑💪🏼🙌🏼🙂

Joshua, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Amazing gentleman. Helped me out and saved me over $200 a month in car insurance! Would recommend anyone to him. He’s the guy! 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Madelin!

Erin C, was very helpful in explaining everything i was getting with my coverage.
he was very patient and responded every question I had

Julio, thank you for your review. We appreciate your business!

Excellent costumer service from Erin Cancinos. He was very helpful and answered all my questions concerning my new coverage. Great cutomer support from beginning to end of the process. He really informed and go the extra mile at every stage. I didn’t even had to call my other insurance to cancel he took care all that for me. I would recommend them unreservedly. I believe he had my interest at heart and found the best coverage for me at a great price saving me $1342.56 🤑🙌💪🙂 

Thank you, Eddy. This review made our day!

Great guy to work with, very helpful and responsible. Awesome communication, saved me well over $1,200/yearly. Don’t hesitate to work with or ask questions!

Excellent customer service. Súper through! And took his time!! 

Erin Cancinos

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