Massachusetts

At the Liberty Mutual office in Boston, trained local agents can help you find the coverage you need, and the discounts you deserve.We are proud to serve the Boston area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Volunteering with the Boys and Girls Club of Chelsea and the Home for Little Wanderers through our Serve with Liberty program.</li><li>Participating in the Boston Young Professionals group.</li></ul>

Boston, MA

Hi William, thank you for taking the time to leave our local sales agents such a great compliment!

First class operation. Everyone here is professional, knowledgeable and a pleasure to work with.

Hi Megha, thank you for taking the time to leave our local sales agents such a great compliment!

They have a great team who is knowledgeable, efficient, with many options, and able to answer any questions you may have immediately. I would highly recommend this company!

We can’t thank you enough for your kind words, Amanda.  This kind of feedback motivates us to continue exceeding quality standards. Thank you!

What an incredibly knowledgeable company. They were always able to answer my questions and direct me throughout the process! Highly recommend!

Hi Kajal, We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

We had such a great experience with this company and highly recommend them. Their team was knowledgeable, offered their many options, and guided us every step of the way…you won’t be disappointed!!

Hi Vaneesha, thank you for taking the time to leave our local sales agents such a great compliment!

I had a great experience! The team was knowledgeable, professional and efficient. I would highly recommend and will continuously work with them.

claims department is extremely slow in working with claimants.   Maybe I need an attorney?   I guess they really dont care what I think since they wont respond to emails or phone call messages in a timely manner....

Environmentally speaking:  Bad Liberty Mutual. Bad bad Liberty Mutual!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Your commercial on YouTube is my most uncomfortable experience...  All time!

First off let me start by saying that Tory Brogie is hands down the best at what she does. This woman helped me and made sure I was set and ready to go with doing my transfer . I was referred to her by my boss, and I must say I’m very thankful that I was able to do business with her she’s amazing. Also, she is very warm and welcoming makes you want to chat with her on the phone about other things besides insurance (lol). Keep up the good work . I will definitely refer her to others .

Getting constant emails I don't want. Can't unsubscribe.

Terrible. Extremely expensive. Bad service.

No help at all. Bad customer service and bad experience with any questions or concerns.

Tory Brogie has amazing customer service skills.   She thoroughly explained my new policy.  My new policy with Liberty Mutual has expanded coverage and I am saving a significant amount of money off of my previous plan with Commerce.  I highly recommend her.

Victoria was great to work with.
She exceeded expectations.
If I need to contact Liberty Mutual
I will be asking for her assistance.

Had an accident last year and it took them over a week just to get it appraised. Finally decided to switch companies and added a second vehicle to my policy. I saved over 50%!! Not to mention my deductible dropped from 1000 to 500. I would understand they cost more because the service is better, but that is not the case at all. One rep stopped e-mailing me and they kept taking out payments after the policy was cancelled. Thanks Liberty Mutual, now I have to penny pinch on my honeymoon because I am waiting for you to pay me back.

Shockingly terrible experience--after the false advertisement (about the company's customer service and care) and collecting the home premium, Liberty has acted in bad faith and has failed to comply with its own insurance policy to reimburse for damaged items as a result of a frozen pipe incident. The company's headquarter office has ignored  my numerous attempts to resolve the issue. I was forced to file complaints with the BBB and the AG's office.

The people here have always treated me with respect and kindness. Only problem is that frequently an associate won't physically be there (if you come in for an RMV1) so you'll have to conduct your transaction on the phone.

On November 30, 2016, Liberty Mutual's Policyholder rear-ended my husband, pushing our car into the car in front of my husband. The policyholder was given a warning ticket, and the police report shows him at fault. As of Monday 1/9/2017, Liberty Mutual continues to tell us that they have not yet started an investigation as to who is at fault, although they do have a copy of the police report. After almost six weeks, we are no closer to having our car repaired than the day the accident occurred. Furthermore, they will not authorize a rental car. At this date, six weeks later, we are nearing $2000 out of pocket. I have called numerous times and continue to get the same story. Furthermore, I have left two messages for the Adjuster's Supervisor, and she will not return a call. I have been forced to file complaints with the Insurance Commissioner and BBB.

this company is not even worth to waste my time writing the review , but briefly this is the worst insurance company i ever dealt with in my life .

This company is a Huge FRAUD & SCAM of a business. Very sad. They do not pay or take responsibility. A large work truck of a company (Blackwell Engineering) they  insure crashed into my convertible & they REFUSE to pay in an effort to save money. Corporate American Greed at its best. After telling my story it turns out im just one of many scams & frauds......

Pretty disappointed by my experience trying to get a homeowners quote from Liberty Mutual.  After more than 10 years as an auto customer (with 0 claims filed),  their lack of interest in selling me additional products was astounding.  I plan to switch insurers very, very soon.

Would give 0 stars if available. 1st year had a small accident insurance went up. There commercials are full of lies! Second year started a homeowners claim but didn't finish it they raised my premium over $200. Again just opposite of what commercial says. They can piss off! I'm looking for a new company that doesn't lie!

Paid a doctor who never examined, nor met me to debunk all my medical so they didn't have to pay much, and forced me into a settlement. Very crooked company. Also somehow got last review of this removed.... must pay Google off too.

I have Auto Insurance with Safeco Insurance through the Phoenix Insurance office in Dallas Texas and my communication with them has been good.  Safeco has been great in their turnaround time for any questions or services that I have need of.  I may have a complaint but overall the experience with Road Side Assistance & Auto Accident has been so caring of my loss, both with The Phoenix Insurance Agency and Safeco Customer Service.  A genuine pleasure.

Great Company, Ashley is a Great Sales Person, very professional when she calls which She did call me for the last 3 months every week asking for business, she finally got my Business which I am so glad I gave her the chance. She is very kind and  for sure she will get all My Business and  my referrals.

Overpriced auto insurance, Call Center level customer service, conflicting rep vs management responses and circa 1999 web portal. Two stars because we never had an accident to really leave a bad taste in our mouths.

I learned a hard lesson recently when I switched our homeowners and auto insurance to Liberty Mutual...saving money isn't always worth it when a business doesn't care about its customers. That is the case with Liberty Mutual. In short, they didn't notify our state motor vehicle department that we switched insurance and its resulted in a lot of phone calls, paperwork, faxes and scrambling to avoid fines. I like to avoid dealing with motor vehicle as much as possible because it never takes just one call, or one fax. This has been ongoing for a month now with multiple calls, multiple faxes....THANKS, Liberty Mutual.

When I have called them, what they like to do is pass you around to 3 different people so you have to explain what you need 3 different times. Also reps don't tell you that they are transferring you, just put you on hold and you find yourself in a new queue. I find that to to be really poor customer service because its like the rep just wanted to dump you off on someone else. Calls end up being almost an hour when they treat their customers this way.

They aren't very helpful when you call, they don't own their mistake and they don't appreciate their customers. I don't want to spend money with a company that doesn't value my business, so we will be switching to a company that actually cares about its customers.

Worth company in the world. Never ever have a deal with Liberty Mutual Insurance

bait-and-switch marketing SCHEME .. tv add tells a fib - THEIR INSURANCE QUOTES are NOT LOWER.. they are HIGHER than most Ins Co's ..  not cooool  - waited my time and will waist yours ..  they get POOR RATINGS online (research for yourself)  1-star on yelp !  .. you have been warned - stupid Emu tv add tells how weak this operation is ..  -good luck  - Namaste'   Captain D -retired   ;(

Liberty Mutual has got to be the worst company I have ever seen.  I've never seen any company make so many excuses.   The rates are ridiculous and they don't pay for anything.   I've been waiting a week to get a rental car and they are still making excuses.

I worked with Tory Brogie on a policy and she made it SO painless!!! Insurance is not my language but she made it easy to understand and dove deep on my questions. It seemed pricey at first but after she clarified what I was getting and the differences between other policies that won’t cover what I need it was SUPER affordable!! I’ll be renewing my policy with her next year! 10/10 would work with her again!

My personal agent, Tory, was so easy to work with and great with coordinating with me simply and on-time. I would definitely recommend her to any prospective customers in search of someone efficient, yet personable.

Victoria Brogie is hands down the best. She helped my family get a great quote. I will admit it but she saved me money on my car insurance. I have been with the same company for 6 years. Victoria almost doubled my coverage if something where to happen and how can you turn that down? She really cares about helping people out and will actually call you back! That's a big plus in my book! Thanks again Victoria!!

I had a very bad experience with USAA which I thought I would have coverage with them forever! I was very unhappy with their customer service but when Victoria Brogie helped me switch to Liberty Mutual I was relieved! Great quote, great communication, A+ Customer Service! I HIGHLY recommend her! WOW!

Tory is amazing!! She is super nice and you can tell she enjoys what she does. I left Liberty Mutual and just her demeanor and excitement got me thinking about returning. She is knowledgeable and does what she can to save you money! If it wasn’t for her I’m not sure I would have returned as a customer.

Tory Brogie is ”Awesome!”

In her presentation to a first-time home-buyer class, Tory unpacked a wealth of invaluable knowledge of the need-to-know about homeowner(s) insurance, things to consider, the different types of insurance, and she also made known to us the abundant services Liberty Mutual has to offer, to those of us in attendance for the first time homebuyers class. Tory left us all with a wealth of knowledge and confidence that we can do this!  When I'm ready and in the position to purchase my new home,  Tory will be the only person I go to for my homeowners' insurance needs.  Tory knows her stuff, she has an upbeat positive attitude,  she funny, witty, well spoken and an excellent communicator...and she has a great smile.
Thank you Liberty Mutual for sending us one of your best!

Tori Brogie helped me set up my apartment insurance and was amazing! Very friendly and helpful.

Had a great experience in purchasing both home and auto policies.  Both Tory Brogie and her able assistant were extremely professional, knowledgeable and efficient.  I would highly recommend both Tory and Liberty Mutual.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Hi Abby we are so glad that you enjoyed your experience. Thank you for your business! I look forward to helping you again in the future.

George made this experience great! He listened and got me to where I needed with my policies.

Rachel, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

I'm so glad I found George, he has been amazingly helpful. He saved me money on my insurance and went out of his way to get my insurance paperwork done quickly, even working after hours to ensure that I could move forward with my new car. I would highly recommend him!

Hi Kathleen Nelson, Thank you for taking the time to leave me a review. My job is to advise you on all your insurance needs, and I am so pleased I could do that. I look forward to helping you again in the future.

So very thankful for George! After my husbands recent passing I had so many issues with my insurance and received very little help from my agent. One call to George, a dear family friend,, and he took care of everything AND saved me hundreds of dollars on my home and auto insurance! If you want someone who will actually listen and personally attend to your insurance needs then I highly recommend George. Always a phone call away!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jasmine!

George is awesome! Quick, efficient and thoughtful. I was closing on a house and needed a correction to the binder and he had it done within the hour at a moments notice! Would definitely recommend!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Roycil!

Hi,
It was by far the best experience I have ever had getting an Insurance quote.
George Baker send him the Info he reply with the savings that simple he offered me better coverage for way less money for my Home and Auto Policy I saved $ 3700.00 !!!! I know unbelievable .
I would 100% recommend give him a call .

I’m so grateful for your kind words, Khetsun. Thanks for sharing your review with us and the community!

George  Baker provided the best possible service and is very easy to talk to. He was able to find me the best possible deal  and made it known that I can call him if there are any issues down the road. I wish everyone had the customer service skills  of George then the world be less angry. thanks again George

Lynn, I'm so glad you had a good experience. I look forward to serving your insurance needs for years to come!

George was a fantastic insurance agent! He initially helped me get set up with a car insurance policy and later with a life insurance policy. Something I knew little about, he helped navigate through the different types of options I could choose from but didn’t try to upswell me on a policy that didn’t fit my needs. He was knowledgeable, kind, and easy to talk to. If you are thinking about getting any type of insurance, definitely go to George he will for sure help get you what you need.

Hi Gabriella, that's great to hear! I loved being of service to you and hope I can assist you again soon.

George was amazing. He was available 24/7 to talk and assist with any questions that I had. He is very down to Earth and cares about the people he works with. He does everything he can to make sure he's doing what is best for his clients.

I’m so grateful for your kind words, Mike, My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future!

George is an extremely knowledgeable and professional agent. He went above and beyond for my wife and I. We were putting off electing some policies because we didn’t know where to start. George did all the heavy lifting. He provided us with  options and advised us on what would work best for our family. He even managed to save us some money on our car insurance, not to mention handling all of the back and forth involved with changing policies. It couldn’t have been an easier experience. 

Hi Stephanie, that's great to hear! I loved being of service to you and hope I can assist you again soon!

George was able to save us money while getting more coverage than we currently have.  Very responsive and easy to talk to.  Have already referred to friends.

Thanks for your kind words, Meena!  I appreciate the fantastic review and am glad I could be of service. I look forward to helping you again in the future. I wish you all the best.

I was in the middle of purchasing a new vehicle and could not finalize transaction because for some reason, the dealership could not get through to my insurance company to complete the paperwork. I was a long time customer (20+ years)- with an excellent track record, and could not understand what the issue was. Turned out, that my agent, whom I had never met, left some years back. I had never been notified- so I did not have someone to deal with directly hence I was falling through the cracks. It resulted in several calls and miscommunication between myself, the dealer, and various departments at the insurance company. In the middle of all of this, I received a call from George. Apparently, George has a very good relationship with the dealer I had been working with (who is also fabulous) and he reached out to George to help me out. I had managed to work it out but George was the one who informed me that I didn't have an agent and offered to review my policy, etc., but did not push me at all. George took the time to explain to me so many things and I found out that I had been overpaying for so many years- thinking that I actually had good coverage. George was able to find me more coverage (car and home)- for significantly less- and added an additional liability policy- still so much less than what I had been paying- for so many years, for less coverage. Any question I had, he was timely with his responses and never pushy and assured me that he is available for any questions I have, regardless. It is such a relief- but it also shined a bright light on how much of a racket insurance is- but he proved that he really had my best interest in mind. It was so re-assuring for an industry that really is hard to trust- and clearly, given my prior experience (being a long time customer with timely payments always- it's still not enough not to get taken advantage of). Thank you George! Highly recommended! I also never write Google reviews but he is so good it was worth the time to write this.

Hi, Ashley, Thank you so much for taking the time to leave us this amazing review. My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future!

George is extremely professional and knowledgeable. He responded and followed up in a timely manner. I was so confident in his dedication to meeting my needs that I was able to switch my home and car insurance and save money. He also walked me through every step of securing a life insurance policy that was right for me and my family. He is truly and exceptional sales rep and I highly recommend him to anyone interested in making some changes that will benefit you and your family’s financial well being.

I’m so grateful for your kind words, Adriana! Thanks for sharing your review with us and the community.

Wonderful, the best insurance agent you will find!! Honest, knowledgeable, quick, very responsive and super nice!

I’m so grateful for your kind words, Stephen! I loved being of service to you and hope I can assist you again soon.

Nothing but first class service.  Made sure we had proper coverage for our needs. Extremely professional and knowledgeable.  George exceeded all expectations and we are happy to be his customer.

George Baker

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