Massachusetts

At the Liberty Mutual office in Burlington, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Burlington office is located in Burlington Centre, a five-building office park situated on 47 acres off of Route 3A. Our office has proudly served the communities of Lexington, Waltham, Arlington and Burlington. Causes close to our hearts Our representatives have volunteered at a number of organizations throughout the area as part of the Serve with Liberty program. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Burlington, MA

They are canceling our policy during construction because during a pandemic they dont care if products are delayed. I will also be taking this up with the BBB and other places to make known that NO ONE should take out a policy with liberty or work with maria. They also have ignored my questions since june 30th.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for the 5 stars, Raymond Barlow!

Thank you for the 5 stars, Sashi Qualitz!

I've been trying to get in touch with a Customer Service representative for over a week. I have spent hours on the phone and repeated have been disconnected.

Updating this to a 2-star, because once I did get in touch with a human, they were extremely pleasant to talk to and quickly resolved my issue.

I needed a crucial  paper from them so I could apply for a title and new registration for the used car that I recently purchased. She took the information and emailed me what I needed.  Also helped me make changes to my policy over the phone. This was taken care of the day before Christmas.  She was very helpful and polite.  Great customer service,  as good or better than dealing with a local insurance agent....

They are close. I went today. And there was a note on door as they are close call costumer service

Really good insurance . They will take of you.

Quick service transferring car insurance. Odd note: beautiful office building with a cafe...

I've been with Liberty Mutual for over 10 years never had a problem nice people.. just tell him what you want for a policy and I'll make it happen

It is amazing that you can never get through on the phone, "Thank You for Waiting..." seems to be the everyday MANTRA. Please get rid of the Corporate Aircraft, and hire more people, that might be the solution?

16 min wait and still no answer!!!!

A member crashed my car and it was totaled.
My case happened on 9/1/16.
And I was settled in November..
They sent me to a rental company to get a renter.car.
Which made me so happy but before checking out the car I was told 300.00 down.
So I used private taxi,carpool,some times I brought gas. Used train etc.
When I ask them to a rebuishment me .
Jesus you should have seen the paper ".
It had a lot of information. And even where to begin www×w.
They one I asked to sign said no.
They wanted SSN insurance company of the person who help me thru rides.
I have stuff for so long but now I'm going public son national television to expose their darkness.

Best pricing Auto and car insurance. Specially new drivers

Went there because I hadn't heard from my claim representative. Though this was a corporate office, the receptionist got me a conference room and called the rep for me.

Very nice office facility with pleasant visitor area and cafe.

I had the pleasure of working with Giulia with Liberty Mutual when my wife and I purchased our first home. From the moment we called we could tell we were in good hands. Giulia asked us several questions to see the full picture and to give us a few different options. She was patient with us regarding the pros and cons and liability aspects of each option and let us decide what fit us best. To top it off she even reviewed my wifes auto insurance and realized we had minimum to no coverage and instead of switching us over to her she found we could save money by staying where we were at and adjusting the coverage plan. Thats what you want from an agent. Someone you can trust thats not always looking at the next commission. She's got our business from here on out and for anyone looking for any type of auto or home insurance Please give Giulia at liberty mutual a call.

They don't do car stuff at these offices.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Gracias por resolver mi problema tan facilmente

Andrea has made this process smooth and efficient for me. She was patient with my process and clear in explaining what my transition would entail. I thank Andrea for all of her support and would recommend her to others seeking insurance coverage.

Hi Rosa, that's great to hear! We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Andrea provided me with exceptional service. Not only did she have amazing customer service, but she went above and beyond to find me the best home insurance and on top of that, bundled it with my auto insurance which saved me money and gave me peace of mind as now I am fully covered for both. And she is not stopping there. She is now looking to save me money for my second home. If you want a reliable, knowledgeable agent -- Andrea is it.

Hi Yukun, I appreciate the fantastic review! When my customers are happy, I am too.

Very friendly and sufficient! I had a good experience.

I’m so grateful for your kind words, Anyi. I'm thrilled you are satisfied with my services, thank you.

Muy buena atención resuelve con facilidad tu inquietud

Thank you for the 5 stars, Perlamassiel! I’m so glad you had a good experience.

Me gusto mucho me ayudó bastante ya que soy nueva muy amable , responsable y puntual

Thank you, Paola. This review made our day! I loved being of service to you and hope I can assist you again soon.

She's great at treating her costumers like people, she understood my situation and worked to get me an appropriate quote!! She's awesome

Rosanna, I appreciate the fantastic review! I’m so glad you had a good experience.

Andrea was great. She took time to explain my coverage and answered any questions I had. She helped me better understand what I was looking for and what was needed for my family. Thank you for you’re awesome work, I truly appreciate it.

Hi Xiaojing and Helen, that's great to hear! I’m so glad you had a good experience. I loved being of service to you and hope I can assist you again soon!

Andrea is a great insurance agent to work with. Provided awesome service to her customer. She will try to find the best insurance option for you, and act fast and efficiently. Helped me change the insurance plan within two days. Recommend!

I’m so grateful for your kind words, Erodit. Thanks for sharing your review with us!

She's was very friendly and gave the best offer. 

Ashley, we are so glad that you enjoyed your experience. Thank you for your business!

Andrea is the best. She works quick and helps you with the best deals She can get you. And if you have any questions She is fast to respond back to you.

Jeff, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Very very helpful and kind i would definitely recommend.

Very professional and friendly person. You will get an honest feedback when it comes to your financial need.

I’m so grateful for your kind words, Yovani. Thanks for sharing your review with us and the community!

Andrea was helpful and really pleasant to work with. She worked quick and saved me a lot of money with my homeowners and auto insurance. I would highly recommend Liberty Mutual, and Andrea as your  agent.

Juan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Andrea is a pkeasure to work with, very friendly and easy going person. Her services were great, she found the best priced auto and home insurance with more coverage then what I had at far better prices. She worked fast and kept me informed on everything and explained everything in detail. Definitely recommend her. Thanks Andrea it was a pleasure doing business with you and if anything cones up I will definitely work with you again..

alexis, we are so glad that you enjoyed your experience. Thank you for your business!

Very professional and attentive. Thank you!

Maryluz, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

She was so profesional, and made the process easy and efficient. I would use her service on the future and recommend her to friend and family. Very knowledgeable!

Nairobi, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Very professional, she explained everything step by step

Betsy, we are so glad that you enjoyed your experience. Thank you for your business!

Andrea is very professional and very helpful. I’m happy to do business with her.

Natalie, thank you for your review. We appreciate your business!

Amazing customer service ! Professional and fast Andrea was able to get me cheaper insurance without any hassle or a long wait. She’s the best of the best ! She’s your go to person for anything you need, thank you so much Andrea.

I’m so grateful for your kind words, Alexandra. Thanks for sharing your review with us and the community.

Andrea es muy amable y explica todos con profesionalismo y te ayuda a buscar la mejor oferta

I’m so grateful for your kind words, Juan. Thanks for sharing your review with us and the community.

I have been working with Andrea for well over three years now. She is extremely professional and helpful. When ever i have questions about my policy she is quick to contact me and answer all my questions. Recently I contacted her to see if there are better options for my car insurance and thank god i did! In less that 10 mins she was able to find me a better rate and saved me over $1000 for my yearly policy! Literally in 10 minutes!!!! I highly recommend her services! Thank-you for your help!

Such an amazing help! Made everything so easy, appreciate it so much

Lismailyn, thank you for your review. We appreciate your business!

Thankful for your Great service , answering all my concerns and fast response anytime!

Catie- Anna, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Andrea was very patient and helpful. She did not rush me. She did follow up to follow up with me just to find a better quote that will help me save money. I will recommend anyone to Andrea. She is the best at Liberty Mutual Insurance.

Jason, thank you for your review. We appreciate your business!

Very good agent No hassle,  good communication & very friendly. Process went smooth I recommend anyone who’s having a hard time with the insurance company they are with right now.

Andrea was super helpful and really pleasant to work with. She worked quick and saved me a lot of money with my homeowners and auto insurance. I would highly recommend Liberty Mutual, and Andrea De La Ese especially.

Thank you for the 5 stars, Nicaury Paniagua!

Andrea was great! As a first time policy holder she made me feel informed and supported. She was friendly and incredibly helpful!

Amazing customer service, Andrea was friendly, help me with all the steps after I moved! I really appreciate the service and I really recommend! Thank you again!

Andrea was great! I was looking for an SUV to buy and wanted to compare insurance rates for different models. Andrea responded promptly and was of great help!

I’m so grateful for your kind words, Craigon Confer. Thanks for sharing your review with us and the community.

Andrea was very helpful with setting me up with an affordable insurance plan. She is quick to response and made the sign-up process simple. I'd recommend her to anyone looking an insurance plan.

excelente persona, muy profesional y muy atenta la recomiendo al 100%

Bireisy Cabrera, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, William Bachman!

It was a pleasure dealing with Andrea De La Ese as our LIMU insurance agent.

Explained everything so clearly great experience

Hi, Yuheiry Nunez! Thank you so much for taking the time to leave us this amazing review.

She is very good. Really helped me a lot compared to other insurance. She is very nice and understanding. Glad she brought me over from geico to liberty mutual!

Hi, Hi Hai! Thank you so much for taking the time to leave us this amazing review.

Lili Wang, we are so glad that you enjoyed your experience. Thank you for your business!

Andrea was wonderful to work with. She took the time to explain and educate me on the policy plans and made recommendations that are most suitable for my situation. I’d go back to her again!

Thank you, Ninja Gang. This review made our day!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Medely Ramirez!

Andrea is always available for when her customers need her. She always comes with with a solution to all of my problems (and believe me I have a lot of them 😂) she’s super patience and professional. Helped me find a great deal for my car insurance.
I always recommend her to my family and friends.
Thank you !

Thank you for the 5 stars, Gloribel Medina!

Profesionalismo al punto.  A la hora de buscar la mejor calidad y precios en cuanto a pólizas de seguro ella es la mejor. Gracias Andrea

(Professionalism to the point.  When you are looking for the best quality and prices in insurance policies, she is the best.  Thank you Andrea).

Hi, Daniel Alfaro Carmona! Thank you so much for taking the time to leave us this amazing review.

I appreciate Andrea's support in finding a competitive policy for our condominium. It's vital to have someone who can explain what you are purchasing and the right protection that you need.

Recomiendo a Andrea a cualquier persona que esté buscando cualquier tipo de seguro. Respeto y agradezco el profesionalismo de ella y explicando los productos detalladamente.

Thank you for the 5 stars, Strella Helena!

Andrea was really helpful, and guided me to the best and most affordable insurance!

I’m so grateful for your kind words, Jose Brador. Thanks for sharing your review with us and the community.

Andrea is an outstanding professional. Knowledgeable and passionate about what she does. She’s determined to do the very best to help her clients, which makes her a priceless resource to all of her referral partners.

I’ve seen first hand how patient she is, but more importantly, how educative her approach is as well. Taking the time to explain coverages and benefits to clients isn’t always easy,  but she does it with such grace and humility; no wonder her people love her.

Andrea is awesome and I’d recommend anyone to work with her.

Hi, Adrian Gonzalez! Thank you so much for taking the time to leave us this amazing review.

She did an amazing job!! Keep up the good work Andrea!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Veara Seng!

Andrea was great she answered all my questions in a very timely manner and she was very helpful with the information she provided me about car/home insurance. Thanks to Andrea I am saving lots of money by switching over to liberty mutual.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jen!

Great Customer Service skills, Communicates effectively and beyond knowledgeable!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Darlin tifa!

She was really helpful 💯% and I really like that 👏🏻👏🏻

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Ambar!

Andrea was very helpful and helped me save money to switch to my current car insurance! She's very professional, responsive and super friendly. She made this process very easy and I would definitely recommend her!!

The service is very professional, the person who attended me is very polite and cares about the well being of my car and home insurance and can say that it was worth it.  I use to paid a lot for my car insurance and she looked for a way for me to pay less for a better quality.

Thank you for your review. We appreciate your business!

I was paying too much for my family cars insurance and Andrea helped me get a lower rate. And Believe me, helped me save a lot of money, Switched insurance in an 1 2 3. Excellent customer service, very professional always there to answer any questions I had. I recommend her services.

Andrea provides excellent service. The best part is that she is knowledgable about  her products and what is best for her customers. Highly recommended. Saved me over $100/ month on my policy.

The best liberty mutual agent. With her you will find the best coute for your home, carr and life insurance as she did with me.

Thank you for being so quick and efficient. I highly recommend Andrea, don't hesitate to contact her.

I needed new insurance that was better coverage and better monthly payments. I reached out late at night but she was very quick and responsive and took the time to ask for my information. She explained everything or questions I had regarding the new insurance. I definitely recommend Andrea to anyone looking for auto insurance.

She was a pleasure to deal with. Andrea made the process very easy and simple and saved me a significant amount of money. I recommend using her for your auto insurance! She’s very responsive and will answer any questions you have.

I was paying too much for my car insurance and Andrea helped me get a lower rate. Switched insurance in a heart beat. Excellent customer service, always there to answer any questions I had. I recommend her services.

Andrea is awesome 👏🏽 ...She helped us save money on our car insurance and Renter ...Excellent agent

Andrea was very professional and very friendly. She answered all my questions and made this process very easy for me! Highly recommended.

Very response and helped with getting the insurance with best possible lowest rate.

Couldn't of asked for better service, that is rare to find in this day and age. In just a short amount of time over the phone she was able to save me money and time.

I’ve never seen somebody so dedicated to their customers like Andrea, she is the best help anybody can ask for, thank you for your help.

Andy, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Muy buen servicio, soy un nuevo driver y en verdad me ayudo mucho muchas gracias

Amazing such great Customer service. Always finding you a exactly what is needed. Recommend to all my friends and family.

Andrea is very professional. She explained to me very clearly and helped me to make it more easily. I recommend this Agency.

The car Insurance companies are very complicated to understand but when you find one person very professional,  outstanding, ethics, knowledgeable and helpful as Andrea De La Ese, you life around car insurance payments is absolutely better.
She helped me to save money without losing quality on my policy coverage.
And believe me when I said "save money".
Thanks Andrea for make me life better and safe.

Andrea is a great help ! She’s is prompt but accurate and always helps me and my customers with any questions we have. I’ve worked agents but none like her she’s amazing at her job and makes mine easier sometimes ! She’s always there if anything arises in the process of getting someone insurance and makes sure customers are comfortable with everything. I really appreciate all she does for me and my business I couldn’t ask for more in an agent !

Excellent customer service! Andrea  has been my family Insurance agent for several years and has been very professional and knowledgeable. She is always available to answer any questions and has wonderful personality. You could not find a better agent I highly recommend her. Help us find the best quotes.

This will be the start of my second year with Liberty Mutual, Andrea is always available to get back to me in a timely manner and answer  any questions I might have or changes to my policy.

I recommend her to all my friends and family

Helped me saved money on my car insurance. Quick and reliable! Go with her & liberty mutual, you won’t regret it!

Very professional, knowledgeable and provides prompt and courteous service. Highly recommend fulfilling your insurance needs with Andrea!

Very professional, knowledgeable, friendly & works quickly. Helped my mother get a great deal on insurance which convinced me to switch back to that same company. Andrea knows what she is doing & gets her job well done!

I’m very thankful. She helped me save money on my car insurance, also got me into the renters insurance which is pretty convenient. Only good things to say about her service.

If you’re looking for someone who is dedicated and shows she actually cares to help you find the cheapest insurance possible Andrea is the one to call! I originally had Geico and was paying more with them for BASIC coverage than I did when I switched to liberty mutual with FULL coverage. Unfortunately I got into an accident with that car and ended up racking some points on my license but when I got a new car and called Andrea she amazed me again by getting me a WAY cheaper quote than any other insurance company would’ve provided. She’s helpful, she’s proactive, and she genuinely cares!

She help me to save alot of Money she got the best price in the área for my insurance. Just call her

I had fresh new license where all other companies were offering me pretty high rates andrea came to rescue
Thanx love

Andrea, is quick and fast on making sure what suites you with your situation. Great business woman for Liberty mutual insurance, & I thank her because it was done  conveniently !

Very professional and eager to give you the best quotes and help you save.

I was recommended to Andrea through my sister because she was able to helped my sister with her insurance. At first I had to hunt her for a while, but once I was able to work with her, she did help me to get my insurance for a good price and great benefits.

Es la mejor, se los recomiendo a quien sea, buenas atenciones... me encanta

Andrea De La Ese

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