Massachusetts

At the Liberty Mutual office in Burlington, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Burlington office is located in Burlington Centre, a five-building office park situated on 47 acres off of Route 3A. Our office has proudly served the communities of Lexington, Waltham, Arlington and Burlington. Causes close to our hearts Our representatives have volunteered at a number of organizations throughout the area as part of the Serve with Liberty program. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Burlington, MA

They are canceling our policy during construction because during a pandemic they dont care if products are delayed. I will also be taking this up with the BBB and other places to make known that NO ONE should take out a policy with liberty or work with maria. They also have ignored my questions since june 30th.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for the 5 stars, Raymond Barlow!

Thank you for the 5 stars, Sashi Qualitz!

I've been trying to get in touch with a Customer Service representative for over a week. I have spent hours on the phone and repeated have been disconnected.

Updating this to a 2-star, because once I did get in touch with a human, they were extremely pleasant to talk to and quickly resolved my issue.

I needed a crucial  paper from them so I could apply for a title and new registration for the used car that I recently purchased. She took the information and emailed me what I needed.  Also helped me make changes to my policy over the phone. This was taken care of the day before Christmas.  She was very helpful and polite.  Great customer service,  as good or better than dealing with a local insurance agent....

They are close. I went today. And there was a note on door as they are close call costumer service

Really good insurance . They will take of you.

Quick service transferring car insurance. Odd note: beautiful office building with a cafe...

I've been with Liberty Mutual for over 10 years never had a problem nice people.. just tell him what you want for a policy and I'll make it happen

It is amazing that you can never get through on the phone, "Thank You for Waiting..." seems to be the everyday MANTRA. Please get rid of the Corporate Aircraft, and hire more people, that might be the solution?

16 min wait and still no answer!!!!

A member crashed my car and it was totaled.
My case happened on 9/1/16.
And I was settled in November..
They sent me to a rental company to get a renter.car.
Which made me so happy but before checking out the car I was told 300.00 down.
So I used private taxi,carpool,some times I brought gas. Used train etc.
When I ask them to a rebuishment me .
Jesus you should have seen the paper ".
It had a lot of information. And even where to begin www×w.
They one I asked to sign said no.
They wanted SSN insurance company of the person who help me thru rides.
I have stuff for so long but now I'm going public son national television to expose their darkness.

Best pricing Auto and car insurance. Specially new drivers

Went there because I hadn't heard from my claim representative. Though this was a corporate office, the receptionist got me a conference room and called the rep for me.

Very nice office facility with pleasant visitor area and cafe.

I had the pleasure of working with Giulia with Liberty Mutual when my wife and I purchased our first home. From the moment we called we could tell we were in good hands. Giulia asked us several questions to see the full picture and to give us a few different options. She was patient with us regarding the pros and cons and liability aspects of each option and let us decide what fit us best. To top it off she even reviewed my wifes auto insurance and realized we had minimum to no coverage and instead of switching us over to her she found we could save money by staying where we were at and adjusting the coverage plan. Thats what you want from an agent. Someone you can trust thats not always looking at the next commission. She's got our business from here on out and for anyone looking for any type of auto or home insurance Please give Giulia at liberty mutual a call.

They don't do car stuff at these offices.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Hi Brittany, that's great to hear! I appreciate you taking the time to let us know about your experience!

Becky is great! She’s always done her best to shop the best rates for my family. Highly recommend!

Hi Bricci, that's great to hear! I loved being of service to you and hope I can assist you again soon!

Rebecca was very kind and easy to talk to. Very professional and knowledgeable to be able to get me the best possible auto rate. Rebecca made the whole process go very smooth and she was more than willing to answer any questions.

Thank you, vittoria. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

would not recommend. does not respond to emails or voicemails. is not helpful in any way.

Rebecca Staten

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Rebecca Staten

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