Massachusetts

At the Liberty Mutual office in Danvers, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Danvers office is located at 99 Rosewood Dr., near Home Depot. Since 1997 our office has proudly served the communities of Essex County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in the Serve with Liberty Event; a global day of service for Liberty Mutual employees to give back to our local communities.</li>
<li>Helping our neighbors at The Open Door in Gloucester, My Brother's Table in Lynn and the East Middlesex Association for Retarded Citizens in Reading.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Danvers, MA

If I can give 0 starts I would. Be careful with Liberty Mutual Danvers, all they care about is making commission! I called for a quote on insurance in February and informed the agent I was working with who's name is Jerry E( if you get him RUN) that I was going with a different company and I will not be using Liberty Mutual and he responded saying ok thank you. Almost 6 months later I receive an call from a collection's agency saying that I own liberty mutual $500, come to find out Jerry enter a policy under my name with the wrong address so I wasn't getting any mail that was telling me I had a policy open because I would've been addressed he situation. I called liberty mutual and they informed me they have no signed paperwork from me and they will close it. They seem to not have a care in the world that they were about to ruin my credit score because one of their agent are greedy and just wanted a commission. DO NOT GO WITH LIBERTY MUTUAL! I'm still trying to understand how a quote led to a policy to a collection agency. This why its people are scared to give out information now. THE WORST!

Thank you for the 5 stars Frank!  I’m thrilled that you are satisfied with our services.

apparently with liberty mutual it's better if you hit a car or person then a pot hole was charge 1000.00 deductible bc i hit a pothole  that's what the agent said.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Rachel Ryan is the best!!! Awesome lady, great communication skill couldn’t ask for more ! Thank you for helping me out and taking your time with me!

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Thank you, And1. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Trust me they were great while I was insured with them there were no problems. I moved to another state and changed my insurance. Once this happened they were rude, not helpful, wait time to talk to someone was 30 minutes only to get disconnected during that call with no return call. I will never deal with them again.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Thank you for the 5 stars, Pedro Luis Sanchez Morillo!

Made an appointment for auto registration and new title. Scheduling the appointment is a pain but overall the help and service was very good.

This is one of the worst insurance ever!!!!

Erica Sackrison outstanding service ! Above and beyond the extra mile, You just do not get this kind of unmatched effort anymore ! True Super Star !!

Their prices are a rip off. And they advertised they were giving a 15 percent discount for 2 months due to covid and never did when we called and asked for the 3rd time all of a sudden it didn't apply to us. Well then don't advertise that. We switched insurance and we are saving over $300 a month.

And to add more when I canceled my policy I was told i was paid up to date and automatic payment would be shut off. Another lie they took out another payment almost a month after being canceled and being told NOTHING would come out of my account. All of a sudden now we don't pay a month ahead of time. All this company does is lie!

I was shopping for auto insurance for my son and the experience was painless. My agent was Fagner who was a knowledgeable professionable from beginning to end. He promptly returned my phone calls, emails and text messages. He found me the best insurance to fit my son’s situation. I would highly recommend Fagner to my friends and family. I hope he is recognized and appreciated by his managers.

I have some Pros and Cons with this place - Overall satisfaction is 3.5-4

Cons first

They called me almost everyday for over a week straight getting everything ready for my car that I would be picking up at the end of the week. I told him multiple times that i had 1 accident and a couple speeding tickets, they told me for 1 year it would be $1200, then the next day they were able to lower it to $1140 and then a 10% off deal with bmw, would make it $1040. THEN 1 HOUR BEFORE picking up my car, they changed the rate to $1690.00 because they found a speeding ticket on my record.  this is who I dealt with - Jared Yagjian

I understand and assumed that would be my insurance but the problem is that I told them and it almost became a scam making sure I was locked into them before going to get the car. That is unacceptable and they should taken the lost of money.

Pros - I have had all money paid (minus the deductible) for any damages done. My motorcycle has lots of damage done to it and they were great with paying the motor cycle company (cycles 128 - who I DO NOT recommend!) and paying the additional charges to me after work was complete.

They also wrote a complaint for me to have on their record to specifically not recommend cycles 128 to any other they're motorcycle clients if repair is needed.

They are easy to talk to, helpful, and offer advice is your new to the area and times/people to talk to to make things as easy for you as possible.

I have been with liberty mutual since I was 16 on my parents insurance and now on my own I plan to stay even with the 1 incident that I was not happy about.

I have been with Liberty for 30 years and I have been trying to call to switch a vehicle all day. You just can't get a human being anymore. Its the way of the world and too bad. Then the dealership will call and will be told they haven't heard from the insured and can't switch until they do, though I have been trying all day. Very very frustrating. When will banks, insurance companies and other large institutions learn that personal customer service is what people want but can't get.

These guys are amazing! Terrific customer service. Very responsive. And competitive rates. I called once to compare my rates with another insurance company I was considering. Without asking, they lowered my rate. No complaints. And the Danvers office staff are some of New England's finest.

Awesome place. They go above and beyond to give you the best.

Paid on time for 8 years. Canceled a policy they did not tell me I owed anything to do so... 3 months later I am in collections. When calling to figure out what happened, staff told me they wont call and were sending mail to wrong address. This kind of business will get you put out of business. See ya Liberty Mutual

I have had Liberty Insurance since 2016  They had to help immediately as some jerk side swiped me and I was stuck with Insurance problem 1 month in!  Yikes!  Liberty was the best that is all I will say!

Ralph Ramirez is just my screen name.This is Paul tabungar.How come I did not have this insurance from the very start.I quoted 3 different insurances even my former insurance.Liberty Mutual gave me $100 less monthly.I'm telling you just give it a try,call them,look for James in matter of seconds I have my new policy.He is so professional...nice job James and thank you liberty mutual for your business...

I've had luck with Liberty l.  They may not be the cheapest around but i have never had a problem with a claim.  I use them for everything

Double check Their work! They screwed up my rmv1 form?  Isn't it their job to know this stuff??

awful kevin low balled me on my car. called at 457 on friday right before he left so i could reach him.very bad customer service.

Received quote for auto insurance too high stayed with present insurance company

I highly recommend contacting Rachel Aylward at Liberty Mutual in Danvers. I have worked with Rachel on multiple occasions for mutual clients of ours and the consistent excellent service received from Rachel on new and existing policies is worthy of a recommendation.  Rachel is both effective and efficient. Thanks for all your help Rachel past , present , and future !!

-Jared Casper

Joel was great! He made the whole process quick and easy! 5 stars! 👌🏽👍🏼

Very happy with the service, thank you Joel for all your help!

Im a young driver and Joel Javier made sure I have the best coverages. Great experience! Thank you Joel!

Set up my renters insurance with Liberty Mutual and was helped by Joel Javier. Highly recommend him to anyone who needs help with insurance. Thanks again!

I was referred by a friend to Joel Javier, he went above and beyond to make sure my new car was properly covered and explained all the benefits Liberty Mutual has to offer. Thank you Joel for a great experience. FIVE STARS!!

everyone at this location is really helpful especially Joel Javier who made the transfer from my previous company to liberty mutual fast and hassle free.

My agent is Joel Javier, he made the switch to Liberty Mutual really easy. I’m very happy with everything. Thank you Joel!

I switched to Liberty Mutual Danvers about a year ago and it has been a great decision since! My rep Jerry Etienne is beyond amazing, quick to reply and efficient in all my insurance needs. Everything has been clear and the online site has been easy to navigate! I recommend Jerry to anyone looking for a change for the better with all their insurance needs!

My insurance rep is Jerry Etienne he was more than helpful with everything! He went out of his way to make sure I was good to go! I recommend Jerry to anyone that is looking to switch! Affordable rates! Helpful staff! Liberty mutual is there!

Jerry Etienne is an outstanding representative for Liberty Mutual, he always looks to get any discount he can! I appreciate his sincerity, Jerry is willing to actually help me and he genuinely cares! I would recommend contacting Jerry Etienne to anyone who is looking for a great deal on insurance.

Switched over to Liberty Mutual about 2 years ago and have never been happier with an insurance provider and Representative! The represantive Jerry Etienne was amazing! He went above and beyond and helped reduced my insurance by almost half of what I was paying previously!!! Always quick to respond to any answers I have and always willing to go the extra mile! Thank you Jerry!!

I was looking to purchase a new car and decided to look into insurance options. Jerry Etienne was my representative. He was beyond exceptional. He quoted my car insurance the same day and was available to talk after office hours when I was at the dealership. The paperwork was so easy, I didn’t have to do anything! No extra trips to the RMV. In addition to my car insurance, Jerry was able to quote me on life insurance and pet insurance! I didn’t know how important pet insurance was until Jerry went over the pros and cons. If your looking for insurance, I highly recommend Liberty Mutual. Jerry Etienne went above and beyond for me! Thank you Jerry!

Joel Javier is my agent, I switched over from geico and couldn’t be happier. Thank you Joel for all your help! 10 stars!!!

Mi agente Jeffrey Palencia fue de mucha ayuda en todo lo que necesitaba siempre me rindio servisio en lo que necesitaba super servicial yo diria mas que servicial

When I reached out to Rachel Aylward to get new condo insurance, I never could have expected how easy and simple it was! She helped me to compare the policy with my old one, cancelled my old policy and contacted my mortgage company to arrange payment. I would definitely recommend working with her!

My agent Rachel Aylward has been extremely helpful and responsive to all my questions regarding the different types of insurance I needed. She was even very prompt to responding to any questions I had on the weekend, which was helpful and encouraged me to not feel bothered by reaching out to her if needed at any time. Overall a professional and smooth process.

Joel Javier has helped me, my friends and family with our insurance and everyone is very thankful for all your help. Wish I can give 10 Stars!

Jerry is my agent.He got me a good quote and always when i need any document always get it for me.Thanks alot for such a great job!

I scoured the internet for quotes from every insurance company available but none seemed affordable. That’s when Jerry Etienne stepped in and was able to get me the best quote around. In addition to saving me a ton on my insurance, as my personal agent, he is always available through phone or email to assist me in any questions I may have about my policy. Truly an exceptional experience!

Jeffrey was absolutely amazing to work with! He was able to work with me to find affordable coverage for my new car, even with a couple of accidents in my record. He was very responsive, professional and helped me throughout the whole process! Thank you!!!!

I would like to personally leave this excellent review specifically for Justin Theriault! He was fun and accommodating throughout our conversation, and even though I’ve had a lapse in my insurance in the past he assured me I would still get a good and safe insurance policy!  He truly does go out of his way to make sure you get the best deal possible. Thank you so much!! !

I worked with Justin here at the Danvers office. He got me 2 auto policies for less than I was quoted at anywhere else across the board. He came to my house and reviewed my current policies and found some things I was paying for on my existing policies that I didn't need. Great customer service!

My agent is Julio Andujar. I’m super happy of how friendly, knowledgeable and helpful he was. I tried many different companies and no one was as helpful as he was. I highly recommend Julio... he’s honest, and sincere I really appreciate all you did.

Jared Yagian has been a pleasure to work with, quick and responsive to everything I have needed.

I received a quote from Jared Yagjian to switch over my auto policy from Travelers to Liberty Mutual and I couldn't be happier with Jared's professionalism and the quote. Not only did I save money but I'm working with a top notch experienced insurance professional! Thank you!

Liberty Mutual covers my family for home and auto insurance and has always given great service. My agent, Danielle Ribbons, is always readily available to answer my questions regarding coverage as well as make sure i am getting the best rates possible. I would highly recommend her if you are in the market for home and/or auto coverage.

I have been working with Danielle Ribbons since I relocated to Massachusetts almost 3 years ago and she has been nothing but helpful in all situations. I would highly recommend Liberty Mutual Danvers and Danielle to help with all your insurance needs!

Cristina Sicari was great help got me a better price great service

Juliana Abrantes was able to get me a quote for car insurance. The experience was quick and easy. She was caring and wanted to help me get coverage that would better protect me.

Switched to Liberty Mutual last year and couldn't be happier. Jared Yagjian was extremely knowledgeable and made the process extremely easy. I would highly recommend him to anyone with insurance questions!

I have been working with Jared Yagjian for years. He has always been a complete professional and saved me money on my renters insurance and auto insurance.

I had the pleasure of speaking with Juliana. She was very informative and reviewed all my coverages with me. Juliana was upbeat and I felt comfortable that she had my best interest.

Great people and even better service! Christina is the best person to work with, will make everything easy and convenient for you!

Pavel was great ! Took care of all my needs returned my call when he said he would! Explained everything in detail overall it was a great experience.

I just recently got a quote from liberty mutual by Pavel Montas he was great and very informative. He made the conversation comfortable by answering all of my questions and reassuring any hesitation by me sending my personal information. He was able to help me understand what I would be paying for and the importance of coverage. He was a great help and showed me how great of a company liberty mutual is!

I worked with Ryan Swann and he was absolutely great! He took the time to answer all of my questions and make sure I understand the different types of coverage in order to choose my best option. The best part was that I was able to just text him all of the info and set it up quickly. I definitely recommend him to anyone looking for the best rates!

Christina s is rude, uncomfortable and pressures people. Don’t recommend her

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Holly, we’re so glad you had a good experience! Thank you so much for taking the time to leave us this review.

I had just leased a new car and after waiting 8 hours for my old insurance company to send the paperwork to the dealership I reached out to Nestor. Nestor managed to get me a brand new policy for less than what my old insurance was and managed to get everything done in under an hour! I highly recommend Nestor and will be sending friends and family to him!

Sryta, we are so glad that you enjoyed your experience. Thank you for your business!

Great experience with customer service, persistent and caring insurance agent , every single time i had a question or concern Nestor had responded to me immediately with a solution!

I’m so grateful for your kind words, isaais. Thanks for sharing your review with us and the community.

Very professional and accommodating. Needed assistance that was last minute and urgent to me and was able to get insurance sorted out in a timely manner.

Courtney, Thanks for being a loyal client. Hope to work with you again soon!

Nestor is GREAT at what he does, not only did he help me find the best rate possible but he stayed by my side thru the whole process ! 10 stars if I could, thank you so much Nestor 😬

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