Massachusetts

Vermont

At the Liberty Mutual office in Framingham, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Framingham office is located on Rt. 30 in the same building as Fidelity Investments, across from the Kia dealership and next door to REI. For more than 25 years our office has proudly served Natick, Framingham, Ashland, Holliston, Sudbury and Weston. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at a local Boys &amp; Girls Club as part of the Serve with Liberty program.</li>
<li>Helping at the St. Vincent de Paul Food Bank by helping to prepare groceries.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Framingham, MA

Hello Paul! Thank you for the five-star review!

Hello Ryan, Thank you for the five-star review!

Hi Sarah, thanks for your kind words. We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Amber was extremely knowledgeable and professional. She took the time to explain my coverage and options while saving me a ton on my insurance! I highly recommend her to everyone!

Hi Old Friend, Thank you for the five-star review!

Hi Jackie, our local sales agents in this office thank you for your positive review!

I found the agents at the Framingham location to be extremely knowledgable and responsive. Would highly recommend working with any agent at this location!

Hi Sonny, Thank you for the five-star review!

Terrible service  I try canceling I was never able to get to anyone on the phone I had the insurance for 11 years they were never helpful

Thank you, Roy Connors. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Thank you for the 5 stars, Jeffrey Hatch!

Impossible to speak to a human. Agency doesn’t answer the phone. All cals directed to central endless menus.

Thank you for the 5 stars, adrian steele!

Very bad service and irresponsible insurance company. Very bad communication

I didn't resolve anything I couldn't talk to anybody just automated machines

I called because I wasn't sure how to move my bill back, they gave me clear instructions on the website and answered my questions. Whenever I call with questions, the representative on the other end is always helpful and always gets my needs met.

Juliana Abrantes helped me TREMENDOUSLY with her great customer service on getting me the best insurance coverage possible for my car. She was very patient and polite while I told her my situation with my pass insurance coverage. She then did her best to see if she could give me a better coverage and she sure did! I recommend asking for Juliana if you want great customer service and a representative that truly wants nothing but the best for her clients.

Very helpful for navigating my trade in and registration questions.

Their TV commercials where they try to claim a moral high ground make me sick.  All of the dealings I've ever had with this company have in my opinion been bordering on fraud.  They've used all the tricks in the book: overcharging premiums, underappraising losses, purposeful delays, unwillingness to pay out, etc.  Liberty Mutual is BY FAR far the WORST insurance company I've ever had to deal with.

TERRIBLE PLACE TO WORK. I was there for 2 weeks and hated it. I used to cry before I would get into work because of the place  was so awful. THOMAS VON JESS is ignorant and rude to his coworkers. Though he is the boss you would think he is a team player he is very rude. The minute I was a new administrative assistant people told me I had to be on my toes because he is rude and you needed to suck up to him. NO ONE ONE LIKES HIM IN HIS OFFICE. Though they work for him they suck up to him to be on his good side and yet they ALL DON'T LIKE HIM. He is IGNORANT about Portuguese people and said a rude comment while I was working with him because she did not speak any English. He is very nit picky, from having a snack at your desk to leaving your jacket on your chair. THIS MAN IS A MENACE. One of the WORST  branches and he should be fired. I should've reported his comment to human resources.

The worst ever , I cancelled after one month, but they kept sending me a $2000 bill which was my bill for the whole year , called so many times, but nobody was getting what I'm talking about , don't ever go with them.

I like the reasonable prices for insurance

Worst customer service experience of my life. Attempting over the phone to get the required insurance document to register a newly purchased vehicle through a private sale. Have received wonderful assurances that the next version I received would be correct. So far I've received 9 (count 'em--9) versions of the form, each one promised to be correct, and still the form is incorrect. Can't make this stuff up. Giving them 1 star is being generous

Nobody answers the phone here !
I spend huge money to insure my house and automobile polices ( which are multiple ).
But nobody can pick up the phone to speak to us policy holders..
Guess what ?
Time for a change !
Bye Bye

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Excellent customer service. Thank you for your assistance &  sincerity in resolving my requests. 😊

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