Massachusetts

Connecticut

At the Liberty Mutual office in Springfield, trained local agents can help you find the coverage you need, and the discounts you deserve. Our office is located across the street from Springfield Technical Community College. Directions: From I-91, take exit 8 towards 291. Take exit 3 for Armory St., keep left towards Liberty St. (which will turn into Armory). Take a right on Worthington St., then a quick left on Federal St. Go down until Technology Park is on your left, Springfield Technical Community College is on your right and State street will be in front of you.Our office proudly serves the Greater Springfield Area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Presenting the Firemark Award to local firefighters.</li><li>Participating in the Human Resources Unlimited's Run to Overcome race in Springfield.</li><li>Volunteering in Rebuild Springfield as part of the Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Springfield, MA

Hi BC, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future.

I worked with Josh Pittello for both my home owner's insurance and my auto insurance on both my vehicles. He was able to review the coverage I already had and get me better coverage while at the same time saving me hundreds of dollars. Thank you Josh, would Highly recommend!

Very knowledgable, quick and efficient service and a star personality to boot!

Hi Nick, Thank you for taking the time to leave us a review!

Hi Reidsey, thank you for taking the time to leave our local sales agent such a great compliment!

Hi Jessica, Thank you for taking the time to leave us a review!

Hi Catherine, Thank you for leaving 5 star review!

Hi Xavier! I’m thrilled that you are satisfied with our services. Thank you for providing feedback.

Amazing company with agents who really care! Very pleased.

Hi Alex. Thank you for sharing how you feel! We appreciate your feedback.

Hi Ashleigh, thank you for taking the time to leave our local sales agents such a great compliment!

I have had nothing but amazing service. My agent is knowledgeable and always willing to answer all of my questions. Couldn’t imagine every working with a different company.

Hi Kristina, the local sales agents in this office thank you for your positive review!

Hi Patrick, Thank you for providing feedback!

Hi Sheila., thank you for taking the time to leave our local sales agents such a great compliment!

Hi Olivia, thank you for taking the time to leave our local sales agents such a great review!

So easy, they did all the work and found me an affordable rate for my car insurance.

Thank you for taking the time to leave us such a great compliment, Andy. We are happy to hear that you had a wonderful customer experience.

Adam and his team are great to work with, helped me get my new house insured.

Hi Melanie, Thank you for your review! We really appreciate your feedback.

Hi Bonnie, thanks for your kind words. I’m thrilled that you are satisfied with our services!

Hi Britt, the local sales agents in this office thank you for your positive review!

great place to go for your insurance needs

Hi Seth, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Hi Jennifer A, thank you for taking the time to leave our local sales agent Luzed such a great compliment. Your review means a lot to us and lets us know we are on the right track! We look forward to helping you again in the future.

Fast and Easy. Luzed Guzman was amazing! 

Hi Bernadette, Thank you so much for your kind words. Your review means a lot to me and lets me know I’m on the right track! I look forward to helping you again in the future.

This is an exemplary insurance office.  The agents are thoughtful, kind, and have amazing customer service.  They will find policies that fit your budget and needs, and if they can't, they will refer you to others who can.  I have had my insurance policies with them for years, and I always work with the same agent (Luzed Guzman), who is amazing. Would highly recommend!

Hi FQ, thanks for your kind words. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future!

Hi Marie, the local sales agents in this office thank you for your positive review!

Hi Adam, thank you for taking the time to leave our local sales agents such a great review!

Why can't liberty mutual have people answer there phones? So when a customer has a question about something they can get answer not be frustrated automatic system that doesn't understand the customer!!
Why does liberty mutual make updates on policy without talking to there customers about these updated because they are not free and they cost money just because you think it's a good idea maybe the customer can't afford it at the moment

Hi Chels, Thank you for taking the time to leave us a review! Positive feedback motivates agents in this office to continue exceeding expectations. We look forward to helping you again in the future!

Hi Adam! thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future!

Very responsive and friendly. Has handled any issues/changes we have had quickly and professionally 

Would give 10/10 stars if I could . Melanie shopped my insurance with several carriers and found the best rate for me . She found a rate that no one else can beat . The communication was GREAT.  She was very patient and understanding with me . Alysa O’Connor was GREAT as well. She helped me with registering and plates. She was also very understanding and had great communication. She even offered to deliver my plates . Both Melanie and Alysa were very fast with getting me insurance, registering and plates . They both are here to help the community out . Would 100% recommend.

I have to say I'm very happy I'm a liberty mutual member. LM has helped me so much I am very happy I was referred to my agent Allison! Thank you liberty mutual great price for my full coverage 👍

Absolutely the worst Insurance Company. Just turn on a TV or YouTube video and they plaster you with ads. 100% sales driven organization with absolutely no customer service. This company would do well to fire their marketing Department. Then take the money they saved and actually hire some customer service people. But don't take my word for it just turn on the TV and observe the amount of advertising they do versus other insurance companies.

Horrible service. Doesn’t matter if you call multiple times to assure a payment was processed on their end. They will tell you your all set knowing there’s a possibility that you might get a return payment, even though their app says you paid and you got the confirmation from their employees. Couple days later you will get an extra fee because you didn’t pay your bill.

When it comes to claims these people are the worst. I get it, it’s a business and everyone has to get paid, but they are not for the people in anyway shape or form. Very sneaky, and vague with information

Honestly the worst car insurance. How does the premium cost go up every year? With no accidents ? BUGGING !!

Insurance was cancelled,called spoke to four different representatives they all told me I was approved reinstatement and needed to pay a payment of $410 asked if they could document that to my account and I will call later to make the payment, when I called this new representative told me I needed to pay the full remaining balance of 910, I explained that I was told a different amount by four different representatives. She put a supervisor on ,she than explained that all four were wrong I explained that they spoke to a supervisor and that's what was quoted she said she put in a note for them to receive more training and if I can't pay to go elsewhere..I let her know I liked the company and did not want to leave and she said there is nothing they can do

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

They have been so helpful for me in my situation that I couldn't ask for a better insurance company I can't wait until my points come off my license

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Got a new car and my insurance went up by 300 dollars! I switched to another company for the same amount of coverage and it was 250 dollars less then what they were going to charge me.

Great customer service initially, in person follow up is lacking.

Thank you for the 5 stars, Robert Rivera!

Thank you for the 5 stars, Flora Santana!

Very good insurance
Of course always go out and get a better quote but for some reason every time I go back to them they always do such a good job at finding me the lowest quote

They screw up your payments the second you are a couple days late even with it being your first time. They have an attitude . As soon as you don't want to be with them anymore they get worse. Many of my family and friends have complained about them be very cautious .

Thank you for the 5 stars, Marie Williams!

Thank you for the 5 stars, Russell McIntire!

Won't let me cancel my insurance on the website/ app.  Have to call and the wait times are ridiculous.

Thank you for the 5 stars, Tanya Jefferson!

THEY HAVE GREAT PRICES COMPARING AND SHOPPING AROUND COULDN'T FIND ANYONE ELSE TO BEAT THESE GUYS!!!

The worst insurance I had...no human sense...no ethics...My husband got hit by a car. Was a hit and run. He sent liberty the guilty person...We still have to pay the $500....they dont want to follow the rules...they wont fight for your rights...i have cancer...my husband had a back surgery...they are bad...bad people...

Do not, I repeat DO NOT buy insurance from Liberty Mututal. I paid them on time for a year and a half, got better rates elsewhere and Liberty tried to charge me well over $100 for up to 3 weeks after cancellation. Not to mention when I signed up originally my agent never sent me the RMV-1 forms and I had to do all that myself online. He called me 3 days later after I had done everything myself.
SCAM!!!! I called in to resolve it, and everyone has an excuse about “That’s just how the law works, we don’t have to prorate in Massachusetts so that’s your bill.”

My Experience with insurance has been awful worst then ever they no good at all I don't recommend to no one irresponsible and none professional sadly they careless for people

Thank you for the 5 stars, Chris Pittsinger!

The agents was so helpful. I was satisfied with his service

Anyone that really wants to know can contact me

THEY WANTED TO CHARGE ME $11,000 FOR THE YEAR FOR CAR INSURANCE!! HIGHWAY ROBERY!!! 😂

They are charging sneaky fees. They don't disclose information. Not a good company at all. Don't recommend.

Very Nice, helpful, and went the extra mile.

Called, got the run around. Quote kept going up depending on what agent called me back. A big scam...never got a reply email.
Another bad insurance experience!

Been with them 9 years no loyalty go somewhere else cheaper they don’t care about there customers

Fires good hard working, helpful people, keeps all the tardy and mean people employees smh! Rather be covered by anyone else.

Great people, very cordial, helpful. Got everything done that I needed in a timely manner in one day  🙂👍

We had a great time. It was the first time our daughter went bowling. Everyone was very friendly. The employees were excited to help us. We definitely will go again.

They were good at paying out for accidents. They are a little high in insurance rates. Customer service was okay. No longer with them.

They took care of my claim quickly and easily

We were told that we cannot talk to a person anymore. WTH,!? Bit my kind of insurance company!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

I’m so glad you had a good experience. My job is to advise you on all your insurance needs and I am so pleased I could do that.

Chris Bergquist was a pleasure to work with!! He was both professional and quick to get the necessary information to me. He is highly motivated to attend to your every request or need. He fulfilled all my expectations completely! You are in good hands with Chris!

Hi Karen, thanks for leaving such a positive review! I’m thrilled that you are satisfied with our services.

Chris worked hard to find us the best coverage for our home and auto. He is very helpful and diligent. We’re really happy with his services.

Shannon, I am so glad that you enjoyed your experience. Thank you for your business!

Chris helped me find my home and car insurance at a great rate! He was very informative and helpful.

Hi Terisha, I’m so glad you had a good experience. I loved being of service to you and hope I can assist you again soon!

Chris did and awesome job and also went above and beyond in finding me affordable car insurance. He made this process a breeze and stress free for me but most importantly, saved me a boat load of money. Thank you Chris!!!

Hi Adam, this review made my day! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Smoother than a Bill Clinton apology.

Seriously, Chris made this much easier than I ever thought it could be. Never felt like I was being pressured into anything. He took the time to answer all of my questions and was also readily available for me throughout the day; even a little bit later in the day beyond banking hours he was still putting in work for me .

He is a master of his craft: Professional. Concise. Courteous. Above and beyond.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Extremely professional, courteous, walked me through all of my options and got me to a comfortable price where I wanted to be with Also good coverage plus explored all my other options.

Hi Gavin, that's great to hear! I am so glad that you enjoyed your experience. Thank you for your business!

Chris helped me figure out the appropriate life insurance needs for me and my new wife. He is knowledgeable and helpful. The whole process was quick and easy. I definitely recommend Chris if you need insurance. I may even switch my homeowners and motor vehicle insurance to him too.

I’m so glad you had a good experience, Peter! Thank you for your business.

Shannon when my customers are happy, I am too. I look forward to helping you again in the future.

Very helpful, responded very quickly and was able to apply every discount he could think of! So happy that I had his help with renewing my auto insurance at the best price!!

Thank you for the 5 stars, Robert! I appreciate you taking the time to let us know about your experience!

Thank you for the 5 stars, Jenna! I’m so glad you had a good experience.

Thank you for the 5 stars, Daniell! I loved being of service to you and hope I can assist you again soon.

Thank you for the 5 stars, Tracy! I appreciate you taking the time to let us know about your experience!

Hi Shaun, that's awesome to hear! I’m thrilled that you are satisfied with our services. Please don't hesitate to contact me next time you want help with insurance!

Chris was extremely helpful finding us the best rates for home and auto. He was easy to work with and extremely knowledgeable.

Thank you for the 5 stars, Allie! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance.

Hi Olivia, that's great to hear! I appreciate the fantastic review and are glad I could be of service.

Chris is excellent! Very professional and knowledgeable. I highly recommend using him!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Erin!

I had a great experience with Chris Bergquist. Our insurance policies are a bit confusing because we are moving soon and he was wonderful. He handled my situation very professionally and was very friendly. He answered my questions clearly also. He is a great asset to your team.

Thank you for the 5 stars, Tim! I’m so glad you had a good experience.

Hi Wendy, that's great to hear! I loved being of service to you and hope I can assist you again soon!

Great help with questions I have had.  Personable and knowledgeable.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Michael!

Chris did an awesome job and was very thorough. He walked through all of my options, explained everything clearly, and how I could save some $$.

Hi Nick, that's so great to hear! I loved being of service to you and hope I can assist you again soon!

Chris was very responsive and detailed about my new policy. He was able to get me into a much better plan that what I had.

Hi Jennifer, that's so great to hear! I’m thrilled that you are satisfied with our services. Please don't hesitate to contact me next time you want help with insurance!

Chris Berquist was extremely thorough and professional. He was diligent in exploring every possibility and checking many details that previous insurance agents had missed.  Therefore he managed to save me a lot of money.  I am very happy that I switched!!!

Hi Alexis, that's great to hear! I loved being of service to you. Please don't hesitate to contact me next time you want help with insurance.

Christopher was amazing when it came to helping me find the best deal on my car insurance. Not only did he help me save money on my car insurance, he also added renters insurance while keeping my total lower than any other policy I was offered! He has been so helpful, and quick to assist me in any issues I have faces since signing my policy. I feel zero stress now when it comes to dealing with my car insurance and any issues that may arise having Christopher by my side.

Hi Ian, that's great to hear! I’m so glad you had a good experience. My job is to advise you on all your insurance needs and I am so pleased I could do that.

Chris guided me towards the best options for me and my family in a thorough and timely manner.

I’m so grateful for your kind words, Stacy! Thanks for sharing your review with us and the community.

Chris was truly wonderful!  Went above and beyond to help me out. I appreciate all of his kind help.

Thank you for the 5 stars, Sarah! I appreciate you taking the time to let us know about your experience!

Thank you, Zach. I appreciate you taking the time to let us know about your experience! Please don't hesitate to contact me next time you want help with insurance!

Chris had helped me and many of my friends save money on our life, auto and home insurance. He's really easy to work with and answered all the questions I had regarding life insurance (which was pretty confusing at first).

Hi Trevor, I appreciate the fantastic review! I loved being of service to you and hope I can assist you again soon.

Christopher is reliable, honest and cares about each individual policy. Thanks for your guidance. Highly Recommend.

Thank you, Eddie!  This review made our day! I loved being of service to you and hope I can assist you again soon.

Chris did a great job explaining my options and making sure I was comfortable with the process. I highly recommend him!

Hi Justin, I’m so glad you had a good experience. I loved being of service to you and hope I can assist you again soon!

Chris quoted me a price earlier this year for car insurance. Unfortunately at the time, he wasn't able to save me any money from what I was already paying. Chris called me the other day with another quote that did beat what I currently have. I made the switch. Thanks to Chris commitment to help me save money I was able to. He made it quick and easy. Thanks, Chris! 👍

Thank you for the 5 stars, Mike! I loved being of service to you and hope I can assist you again soon!

Great service and great rates! Highly recommend for all insurance needs

I’m so grateful for your kind words, Jo. Thanks for sharing your review with us and the community. I look forward to helping you again in the future!

Christopher went above and beyond! I had many questions and changed my mind about my plans, and even over the weekend he responded and addressed my concerns with patience and professionalism. 
He also found policies that saved me money without sacrificing coverages.  I highly recommend him! 

Menique, we are so glad that you enjoyed your experience. Thank you for your business!

The most easiest decision I’ve ever made.

I’m so grateful for your kind words, Mhshsv. Thanks for sharing your review with us and the community.

Chris went above and beyond what I felt I would receive when calling an insurance agent, he made everything clear and easy to understand and felt with me being indecisive for almost two weeks. He’s a great insurance salesman and I would 100% Recommend him to anyone who needs insurance

Chelsea, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Chris is an amazing insurance agent to work with. He thoroughly explained all my options and what they meant and made suggestions on what I need for coverage. Some of the options were less than what I thought I needed (because I moved states and there are different levels required) and saved me money. He actually quoted a lower policy through a different company by about $20 a year but I ended up going with Liberty because I was so amazed by his customer service and want that in an insurance agent and company.

Quinn, we are so glad that you enjoyed your experience. Thank you for your business!

Easy to work with and got the job done quickly, highly recommend working with Chris for your insurance needs

Hi, Jim!  Thank you so much for taking the time to leave us this amazing review. We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thank you for your kind words

Chris worked hard to find my wife and I the best rates without sacrificing coverage. He set up an identical auto insurance coverage plan as our previous carrier but he saved us about $1900 annually. We were thrilled as our last carrier was nowhere near as attentive and professional as Chris! He also set us up with renters insurance for a minimal annual payment. Highly recommend Chris and look forward to working with him for all of our future insurance needs. 

We always aim to deliver a great experience. Thank you for the 5 stars, Caroline!

Tim, we are so glad that you enjoyed your experience. Thank you for your business!

T L, we are so glad that you enjoyed your experience. Thank you for your business!

Chris is fantastic. He went out of his way to find savings for me and not only that he was able to get me more coverage. He spent as much time as I needed. He always got back to me quickly when I had questions. I cannot recommend him enough. Chris is a very knowledgeable and hard working agent.

Hi, Brandon! Thank you so much for taking the time to leave us this amazing review.

The gentleman Chris who helped me was extremely helpful, fast, and was able to tell me about all my options. VERY glad that I switched to a new provider with good rates and VERY good service...

Anthony, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great customer service! Answered all my questions promptly and informed me thoroughly about my new policy. Very professional and I highly recommend.

Thank you for the 5 stars, Jim. We appreciate your business!

Christopher Bergquist

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