Massachusetts

Connecticut

At the Liberty Mutual office in Springfield, trained local agents can help you find the coverage you need, and the discounts you deserve. Our office is located across the street from Springfield Technical Community College. Directions: From I-91, take exit 8 towards 291. Take exit 3 for Armory St., keep left towards Liberty St. (which will turn into Armory). Take a right on Worthington St., then a quick left on Federal St. Go down until Technology Park is on your left, Springfield Technical Community College is on your right and State street will be in front of you.Our office proudly serves the Greater Springfield Area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Presenting the Firemark Award to local firefighters.</li><li>Participating in the Human Resources Unlimited's Run to Overcome race in Springfield.</li><li>Volunteering in Rebuild Springfield as part of the Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Springfield, MA

Hi BC, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future.

I worked with Josh Pittello for both my home owner's insurance and my auto insurance on both my vehicles. He was able to review the coverage I already had and get me better coverage while at the same time saving me hundreds of dollars. Thank you Josh, would Highly recommend!

Very knowledgable, quick and efficient service and a star personality to boot!

Hi Nick, Thank you for taking the time to leave us a review!

Hi Reidsey, thank you for taking the time to leave our local sales agent such a great compliment!

Hi Jessica, Thank you for taking the time to leave us a review!

Hi Catherine, Thank you for leaving 5 star review!

Hi Xavier! I’m thrilled that you are satisfied with our services. Thank you for providing feedback.

Amazing company with agents who really care! Very pleased.

Hi Alex. Thank you for sharing how you feel! We appreciate your feedback.

Hi Ashleigh, thank you for taking the time to leave our local sales agents such a great compliment!

I have had nothing but amazing service. My agent is knowledgeable and always willing to answer all of my questions. Couldn’t imagine every working with a different company.

Hi Kristina, the local sales agents in this office thank you for your positive review!

Hi Patrick, Thank you for providing feedback!

Hi Sheila., thank you for taking the time to leave our local sales agents such a great compliment!

Hi Olivia, thank you for taking the time to leave our local sales agents such a great review!

So easy, they did all the work and found me an affordable rate for my car insurance.

Thank you for taking the time to leave us such a great compliment, Andy. We are happy to hear that you had a wonderful customer experience.

Adam and his team are great to work with, helped me get my new house insured.

Hi Melanie, Thank you for your review! We really appreciate your feedback.

Hi Bonnie, thanks for your kind words. I’m thrilled that you are satisfied with our services!

Hi Britt, the local sales agents in this office thank you for your positive review!

great place to go for your insurance needs

Hi Seth, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Hi Jennifer A, thank you for taking the time to leave our local sales agent Luzed such a great compliment. Your review means a lot to us and lets us know we are on the right track! We look forward to helping you again in the future.

Fast and Easy. Luzed Guzman was amazing! 

Hi Bernadette, Thank you so much for your kind words. Your review means a lot to me and lets me know I’m on the right track! I look forward to helping you again in the future.

This is an exemplary insurance office.  The agents are thoughtful, kind, and have amazing customer service.  They will find policies that fit your budget and needs, and if they can't, they will refer you to others who can.  I have had my insurance policies with them for years, and I always work with the same agent (Luzed Guzman), who is amazing. Would highly recommend!

Hi FQ, thanks for your kind words. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future!

Hi Marie, the local sales agents in this office thank you for your positive review!

Hi Adam, thank you for taking the time to leave our local sales agents such a great review!

Why can't liberty mutual have people answer there phones? So when a customer has a question about something they can get answer not be frustrated automatic system that doesn't understand the customer!!
Why does liberty mutual make updates on policy without talking to there customers about these updated because they are not free and they cost money just because you think it's a good idea maybe the customer can't afford it at the moment

Hi Chels, Thank you for taking the time to leave us a review! Positive feedback motivates agents in this office to continue exceeding expectations. We look forward to helping you again in the future!

Hi Adam! thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future!

Very responsive and friendly. Has handled any issues/changes we have had quickly and professionally 

Would give 10/10 stars if I could . Melanie shopped my insurance with several carriers and found the best rate for me . She found a rate that no one else can beat . The communication was GREAT.  She was very patient and understanding with me . Alysa O’Connor was GREAT as well. She helped me with registering and plates. She was also very understanding and had great communication. She even offered to deliver my plates . Both Melanie and Alysa were very fast with getting me insurance, registering and plates . They both are here to help the community out . Would 100% recommend.

I have to say I'm very happy I'm a liberty mutual member. LM has helped me so much I am very happy I was referred to my agent Allison! Thank you liberty mutual great price for my full coverage 👍

Absolutely the worst Insurance Company. Just turn on a TV or YouTube video and they plaster you with ads. 100% sales driven organization with absolutely no customer service. This company would do well to fire their marketing Department. Then take the money they saved and actually hire some customer service people. But don't take my word for it just turn on the TV and observe the amount of advertising they do versus other insurance companies.

Horrible service. Doesn’t matter if you call multiple times to assure a payment was processed on their end. They will tell you your all set knowing there’s a possibility that you might get a return payment, even though their app says you paid and you got the confirmation from their employees. Couple days later you will get an extra fee because you didn’t pay your bill.

When it comes to claims these people are the worst. I get it, it’s a business and everyone has to get paid, but they are not for the people in anyway shape or form. Very sneaky, and vague with information

Honestly the worst car insurance. How does the premium cost go up every year? With no accidents ? BUGGING !!

Insurance was cancelled,called spoke to four different representatives they all told me I was approved reinstatement and needed to pay a payment of $410 asked if they could document that to my account and I will call later to make the payment, when I called this new representative told me I needed to pay the full remaining balance of 910, I explained that I was told a different amount by four different representatives. She put a supervisor on ,she than explained that all four were wrong I explained that they spoke to a supervisor and that's what was quoted she said she put in a note for them to receive more training and if I can't pay to go elsewhere..I let her know I liked the company and did not want to leave and she said there is nothing they can do

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

They have been so helpful for me in my situation that I couldn't ask for a better insurance company I can't wait until my points come off my license

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Got a new car and my insurance went up by 300 dollars! I switched to another company for the same amount of coverage and it was 250 dollars less then what they were going to charge me.

Great customer service initially, in person follow up is lacking.

Thank you for the 5 stars, Robert Rivera!

Thank you for the 5 stars, Flora Santana!

Very good insurance
Of course always go out and get a better quote but for some reason every time I go back to them they always do such a good job at finding me the lowest quote

They screw up your payments the second you are a couple days late even with it being your first time. They have an attitude . As soon as you don't want to be with them anymore they get worse. Many of my family and friends have complained about them be very cautious .

Thank you for the 5 stars, Marie Williams!

Thank you for the 5 stars, Russell McIntire!

Won't let me cancel my insurance on the website/ app.  Have to call and the wait times are ridiculous.

Thank you for the 5 stars, Tanya Jefferson!

THEY HAVE GREAT PRICES COMPARING AND SHOPPING AROUND COULDN'T FIND ANYONE ELSE TO BEAT THESE GUYS!!!

The worst insurance I had...no human sense...no ethics...My husband got hit by a car. Was a hit and run. He sent liberty the guilty person...We still have to pay the $500....they dont want to follow the rules...they wont fight for your rights...i have cancer...my husband had a back surgery...they are bad...bad people...

Do not, I repeat DO NOT buy insurance from Liberty Mututal. I paid them on time for a year and a half, got better rates elsewhere and Liberty tried to charge me well over $100 for up to 3 weeks after cancellation. Not to mention when I signed up originally my agent never sent me the RMV-1 forms and I had to do all that myself online. He called me 3 days later after I had done everything myself.
SCAM!!!! I called in to resolve it, and everyone has an excuse about “That’s just how the law works, we don’t have to prorate in Massachusetts so that’s your bill.”

My Experience with insurance has been awful worst then ever they no good at all I don't recommend to no one irresponsible and none professional sadly they careless for people

Thank you for the 5 stars, Chris Pittsinger!

The agents was so helpful. I was satisfied with his service

Anyone that really wants to know can contact me

THEY WANTED TO CHARGE ME $11,000 FOR THE YEAR FOR CAR INSURANCE!! HIGHWAY ROBERY!!! 😂

They are charging sneaky fees. They don't disclose information. Not a good company at all. Don't recommend.

Very Nice, helpful, and went the extra mile.

Called, got the run around. Quote kept going up depending on what agent called me back. A big scam...never got a reply email.
Another bad insurance experience!

Been with them 9 years no loyalty go somewhere else cheaper they don’t care about there customers

Fires good hard working, helpful people, keeps all the tardy and mean people employees smh! Rather be covered by anyone else.

Great people, very cordial, helpful. Got everything done that I needed in a timely manner in one day  🙂👍

We had a great time. It was the first time our daughter went bowling. Everyone was very friendly. The employees were excited to help us. We definitely will go again.

They were good at paying out for accidents. They are a little high in insurance rates. Customer service was okay. No longer with them.

They took care of my claim quickly and easily

We were told that we cannot talk to a person anymore. WTH,!? Bit my kind of insurance company!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Gordon, I am so glad that you enjoyed your experience. Thank you for your business!

Greg is very professional and attended to our needs. Liberty Mutual is very good with their prices as well.

Hi Lynne, that's great to hear! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

It was a pleasure talking with Greg. He talked me through the whole process and me feel secure with my decision to stay with Liberty!!

Hi Roxell, thank you for taking the time to leave us a review. I’m so glad you had a good experience.

I appreciate the personal service and prompt response I get from Greg.

Leanna, I work hard to exceed expectations and I'm thrilled you had a good experience. When my customers are happy, I am too.

Most amazing insurance agent I’ve had! He’s helped me numerous times with insurance and every time gives me the best prices !!! Definitely recommend he will get you the best prices and he always makes sure you’re saving the most that you can and who does not love that ! ⭐️⭐️⭐️⭐️⭐️

Wendy, I appreciate the fantastic review and are glad I could be of service. If you have additional needs or questions, please reach out!

I'm recently a new customer with Liberty Mutual Insurance. My agent's name is Greg Quimby, located at 1 Federal Street in Springfield, MA. His customer service, demeanor, patience and helpfulness is above and beyond any experience I've ever dealt with before!!! Thank you Greg and thank you Liberty Mutual for such a positive take away obtaining insurance!!!

I’m so grateful for your kind words, Sarah. Thanks for sharing your review with us and the community.

Greg is a really good person and is real easy to work with. He's always done awesome by me and always has gotten me the best rate insurance. He is extremely knowledgeable and really does an A+++ job. I wouldn't get my insurance through anyone else. I highly recommend going through Greg for all your insurance needs!

Hi Chase, Great to hear! I’m thrilled that you are satisfied with my services.

Excellent at everything he does. A pleasure to work with

Thank you for the 5 stars, Charles! I’m so glad you had a good experience!

Thank you so much for taking the time to leave us this amazing review., James! I’m thrilled that you've been satisfied with our services.

Great experience working with Greg - I first walked into the office about 6 years ago and Greg has been on top of it ever since. Friendly, reliable, knowledgeable!
Thanks Greg!

It was a pleasure working with you and I'm glad I could help you find the right insurance at the right price. I look forward to helping you again in the future.

Greg is the most attentive, personable, hardest-working insurance agent I have ever had the pleasure of working with. He’s found me seemingly impossible discounts and always let me know when important milestones were coming, or even things as simple as reminding me of my inspection expiring. I’ll never use another agent, he’s the absolute best!

David, I loved being of service and hope I can assist you again soon.

Greg does excellent work. He is always there when I need him and I can count on him when I’m need in terms of insurance needs.

Hi Luis, I appreciate the fantastic review! I work hard to exceed expectations and I'm thrilled you had a good experience.

Greg is an awesome individual. I didn't know why I was paying so much for car insurance and with his help, now I pay less than half of what I used to pay and for the same if not more coverage. He was very professional and fast, literally spoke one day and the next day he was calling me with a new and better rate and coverage. I have already told a few friends and family to contact him for better rates and sure enough he has been able to help each person I have sent his way. I will continue to recommend him to anyone and I am sure he will deliver for them and you reading this. Five stars hands down.

Thank you, Reinaldo! I appreciate the fantastic review and am glad I could be of service.

Awesome person he will you get the best deals possible

Hi Giana, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Thank you answered all my questions was patient with me and explains everything so I am able to understand it.

Thank you for the 5 stars, Jorge! I’m so glad you had a good experience.

Sihang, Thank you for your review. I appreciate your business!

He is professional and always provides econmical insurance plans.

I’m thrilled that you are satisfied with our services. Thank you for the 5 stars, Nancy!

Alfred, I am so glad that you enjoyed your experience. Thank you for your business!

Greg Quimby has always gone above and beyond when I call him for questions with my insurance. I have bought and traded in multiple motorcycles and he always answers when I call to switch over plates ect. I highly recommend Greg Quimby and I would never think of using another agent. 5 stars!

Hi Kent, that's great to hear!  I appreciate the fantastic review and am glad I could be of service. Thank you

Greg is very responsive and proactive without being pushy or salesman-like. He even helped me get some money refunded when I moved and forgot to cancel my old state’s policy.

Hi Mike, I’m so glad you had a good experience. I look forward to helping you again in the future!

Always a great help in any insurance situation, gregs the guy to call!

I’m so grateful for your kind words, David. I’m glad you had a good experience!

Good customer service.  Knowledgeable, informative and helpful.  5-Star Rep!

Abbie, I appreciate the fantastic review and am glad I could be of service.

Greg has been my agent for years. Anytime I reach out to him for anything he’s always available and extremely helpful. Love doing business with him and I highly recommend him.

Thank you for the 5 stars, Effie! I appreciate the fantastic review and are glad I could be of service.

Eva, I always aim to deliver a great experience. I’m thrilled that you are satisfied with our services! Please don't hesitate to contact me next time you want help with insurance.

Thank you for the 5 stars, Mary! I appreciate you taking the time to let us know about your experience!

Thank you for the 5 stars, Sue! I loved being of service to you and hope I can assist you again soon.

Thank you Greg for ALL your help with insurance. Appreciate it!! You are the BEST!!!

I’m so grateful for your review Todd. My job is to advise you on all your insurance needs and I am so pleased I could do that!

Hi Johnny, I’m so glad you had a good experience! Thank you for taking the time to let us know about your experience!

I’m so glad you had a good experience. Thank you for the 5 stars, Shaylee!

Hi Michael, that's great to hear! I’m so glad you had a good experience. I look forward to helping you again in the future!

I had a great experience dealing with Greg.  He is always available and gets things done quick.  He was also able to save my wife and I a considerable amount on auto policies.

Thank you for the 5 stars, Hany! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance.

Great help every time never a problem and fast service.
He make insurance easy

Thank you for the 5 stars, Sandra! I appreciate you taking the time to let us know about your experience!

I’m so grateful for your kind words, Denesha. I loved being of service to you and hope I can assist you again soon.

Greg is very understanding, personable and easy to talk to. His customer service is top notch and is one of the best I’ve ever had. He never stops working, even on vacation he’ll find the time to assist you with whatever you might need. If you choose Greg i promise you won’t be disappointed.

Hi Anita,  I appreciate the fantastic review and are glad I could be of service. Please don't hesitate to contact me next time you want help with insurance.

I’m so grateful for your kind words, Christopher, I’m so glad you had a good experience. I look forward to helping you again in the future.

On point, punctual and always accommodating.   Every person that I have sent his way has been happy with his service.

Thank you, Grace. I appreciate the fantastic review and are glad I could be of service.

Very professional,very friendly,easy to work with..

Hi Yvette, that's great to hear! I appreciate you taking the time to let us know about your experience!

Greg is very quick to respond and on the job. I'm very happy to work with him

Hi Milton, thanks for leaving such a positive review! Please don't hesitate to contact me next time you want help with insurance.

Greg is personable, friendly, and knowledgeable,  he is always ready to help!  If you need insurance Greg Quimby is the one to talk to!

Thank you for the 5 stars, Chris! I look forward to helping you again in the future.

Hi Michele, I’m so glad you had a good experience. It was a pleasure working with you and I look forward to helping you again in the future!

Wanted to give this review 5 stars for Greg, he has taken over my policies from my previous agent who left the company to further his career.  He has gone over and above to help me get things figured out and was able to get him a new customer.  Thank you Greg.

Hi Sally, I am so glad that you enjoyed your experience. Thank you for your business! I look forward to helping you again in the future.

Greg returned my call promptly and was friendly and knowledgeable. We completed our business quickly and efficiently over the phone and with email, and I am very pleased with the results. Thank you Greg!

Juliana, I'm so glad you had a good experience. I look forward to serving your insurance needs for years to come!

Greg was very helpful and nice! Highly recommend working with him.

Thank you for the 5 stars, Hector! We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day!

Great service and always willing to help with any issues .

Thank you for the 5 stars, Nancy! I’m so glad you had a good experience.

Diane, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Greg was professional from start to finish.  He responded timely to all questions.  He is easy to work with and I look forward to doing businesses with him again.

Hi ty, that's great to hear! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance!

Greg was awesome in all aspects 🙌 not only was he able to find me an insurance policy I could afford but he did so in under half hour .

Lindi, I'm so glad you had a good experience. I work hard to exceed expectations and I'm thrilled you had a good experience. I look forward to helping you again in the future!

Very knowledgable with excellent customer service and attention to detail. Particularly notable is the follow through- we couldn't be happier with Greg as our agent!

Alyssa, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Greg provides a very personalized experience. Hands down the best insurance agent I’ve ever had. Not only did he make sure I received the best coverage at an affordable rate - he even drove to me to have paperwork signed, then processed with the RMV himself (knowing that I’m pregnant / on bed rest). I would definitely recommend him to anyone in the market.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Tom!

Saved me a ton when I switched and always there when I have any questions   Six⭐️ for goin the extra mile

Thank you for the 5 stars, Jordan. We always aim to deliver a great experience!

Extremely helpful. Any questions I had were clearly and thoroughly explained. Also very personable as well, highly professional.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Rosa !

Greg is great I called didn’t leave a message. He called be right back and remember me and my daughter who he help us both with our Quotes. Sign us up. He help me with my claim questions with who I need to talk to and not to worry and also gave information on more protection for my valuable for a great reasonable addition price.
I would recommend Greg at Liberty Mutual.
Thank you

Sofiya, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Greg was great with not only helping us get our vehicle and RV insured but also registered. It was our first time buying a vehicle privately and he helped the process go smoothly. He was also very responsive!

Greg Qumby is a phenomenal Agent very helpful  and always willing to help. Always return my phone calls even if he has a busy day!!

Greg was a lot of help. Stayed on the phone helping me after regular work hours until he found me the right policy that fits my budget. Great Professional Service👍

Greg did an awesome job getting plates, title and registrations on 2 private sale vehicles! The dealerships always try to add this expense to the vehicle purchase, yes it’s hassle free but you do pay for it somehow. Greg with Liberty Mutual  was just as hassle free, we dropped off what he needed and he did the rest. Don’t wait in line at the DMV! Go to Greg at Liberty Mutual!

Thank you for the 5 stars, Trina “tr3” 413!

My man #Greg# is the best always i mean always pick up when i call or need anything this is the type of ppls u need to work for you..30 more Greg's ..lol.

Liberty Mutual you better hook up my homie ....lol

Thank you for the 5 stars, Italian Irishman!

Greg has been very helpful, working with me to arrive at insurance which both covers my needs and is reasonably priced.
(Update) Am in process of replacing my car, and once again, Greg has been extremely helpful. After I texted info needed by my lienholder, his response was almost immediate. I really appreciate his help in stressful circumstances.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Brianna Fuller!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Lily Suarez!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Susan Cabrall!

Gregg was awesome he went over everything thoroughly answered all my questions made me feel at home made me feel like I was making the right choice and I'm so glad to be a part of Liberty thank you,

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jedi Machuca!

Greg Quimby best agent I had. Always response and is very helpful 💪🏼💪🏼💪🏼

I’m so grateful for your kind words, Paul Ritz. Thanks for sharing your review with us and the community.

Greg is quick to respond when I have a question or need help. Definitely would recommend him to anyone!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Cassandra Mancheno!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Kassandra waldon!

Greg always gets back to me quickly , and he’s very helpful with everything I need.

Thank you for the 5 stars, JDiane Oliver-Jensen!

Greg has been fabulous from Day 1! We have an unusual home insurance situation and he has always been able to sort out the new and weird situations I throw at him, and he does it quickly, courteously and with good humour too! Thanks to my grad school, I also get a nice alumni discount!

Thank you, Destiny Ware. This review made our day!

Greg Quimby set me up with auto insurance to fit my needs, he took time to explain things to me, he answered all my questions and it felt wonderful to feel good about changing my insurance to Liberty Mutual

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jeremy Cotto!

He was really polite super professional helped me save.

DeShaun Francis, we are so glad that you enjoyed your experience. Thank you for your business!

Great experience and would Highly recommend others to work with Greg.

Thank you, Peter. This review made our day!

Thank you, Kevin Lopez. This review made our day!

Thank you, Mickey Pabon. This review made our day!

Greg Quimby is the best agent I've had. Always makes sure I have the best coverage that works for me. Thank you!

Greg Quimby

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