Massachusetts

At the Liberty Mutual office in Springfield, trained local agents can help you find the coverage you need, and the discounts you deserve. Our office is located across the street from Springfield Technical Community College. Directions: From I-91, take exit 8 towards 291. Take exit 3 for Armory St., keep left towards Liberty St. (which will turn into Armory). Take a right on Worthington St., then a quick left on Federal St. Go down until Technology Park is on your left, Springfield Technical Community College is on your right and State street will be in front of you.Our office proudly serves the Greater Springfield Area.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Presenting the Firemark Award to local firefighters.</li><li>Participating in the Human Resources Unlimited's Run to Overcome race in Springfield.</li><li>Volunteering in Rebuild Springfield as part of the Serve with Liberty program.</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Springfield, MA

Hi BC, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future.

I worked with Josh Pittello for both my home owner's insurance and my auto insurance on both my vehicles. He was able to review the coverage I already had and get me better coverage while at the same time saving me hundreds of dollars. Thank you Josh, would Highly recommend!

Very knowledgable, quick and efficient service and a star personality to boot!

Hi Nick, Thank you for taking the time to leave us a review!

Hi Reidsey, thank you for taking the time to leave our local sales agent such a great compliment!

Hi Jessica, Thank you for taking the time to leave us a review!

Hi Catherine, Thank you for leaving 5 star review!

Hi Xavier! I’m thrilled that you are satisfied with our services. Thank you for providing feedback.

Amazing company with agents who really care! Very pleased.

Hi Alex. Thank you for sharing how you feel! We appreciate your feedback.

Hi Ashleigh, thank you for taking the time to leave our local sales agents such a great compliment!

I have had nothing but amazing service. My agent is knowledgeable and always willing to answer all of my questions. Couldn’t imagine every working with a different company.

Hi Kristina, the local sales agents in this office thank you for your positive review!

Hi Patrick, Thank you for providing feedback!

Hi Sheila., thank you for taking the time to leave our local sales agents such a great compliment!

Hi Olivia, thank you for taking the time to leave our local sales agents such a great review!

So easy, they did all the work and found me an affordable rate for my car insurance.

Thank you for taking the time to leave us such a great compliment, Andy. We are happy to hear that you had a wonderful customer experience.

Adam and his team are great to work with, helped me get my new house insured.

Hi Melanie, Thank you for your review! We really appreciate your feedback.

Hi Bonnie, thanks for your kind words. I’m thrilled that you are satisfied with our services!

Hi Britt, the local sales agents in this office thank you for your positive review!

great place to go for your insurance needs

Hi Seth, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Hi Jennifer A, thank you for taking the time to leave our local sales agent Luzed such a great compliment. Your review means a lot to us and lets us know we are on the right track! We look forward to helping you again in the future.

Fast and Easy. Luzed Guzman was amazing! 

Hi Bernadette, Thank you so much for your kind words. Your review means a lot to me and lets me know I’m on the right track! I look forward to helping you again in the future.

This is an exemplary insurance office.  The agents are thoughtful, kind, and have amazing customer service.  They will find policies that fit your budget and needs, and if they can't, they will refer you to others who can.  I have had my insurance policies with them for years, and I always work with the same agent (Luzed Guzman), who is amazing. Would highly recommend!

Hi FQ, thanks for your kind words. I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future!

Hi Marie, the local sales agents in this office thank you for your positive review!

Hi Adam, thank you for taking the time to leave our local sales agents such a great review!

Why can't liberty mutual have people answer there phones? So when a customer has a question about something they can get answer not be frustrated automatic system that doesn't understand the customer!!
Why does liberty mutual make updates on policy without talking to there customers about these updated because they are not free and they cost money just because you think it's a good idea maybe the customer can't afford it at the moment

Hi Chels, Thank you for taking the time to leave us a review! Positive feedback motivates agents in this office to continue exceeding expectations. We look forward to helping you again in the future!

Hi Adam! thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future!

Very responsive and friendly. Has handled any issues/changes we have had quickly and professionally 

Would give 10/10 stars if I could . Melanie shopped my insurance with several carriers and found the best rate for me . She found a rate that no one else can beat . The communication was GREAT.  She was very patient and understanding with me . Alysa O’Connor was GREAT as well. She helped me with registering and plates. She was also very understanding and had great communication. She even offered to deliver my plates . Both Melanie and Alysa were very fast with getting me insurance, registering and plates . They both are here to help the community out . Would 100% recommend.

I have to say I'm very happy I'm a liberty mutual member. LM has helped me so much I am very happy I was referred to my agent Allison! Thank you liberty mutual great price for my full coverage 👍

Absolutely the worst Insurance Company. Just turn on a TV or YouTube video and they plaster you with ads. 100% sales driven organization with absolutely no customer service. This company would do well to fire their marketing Department. Then take the money they saved and actually hire some customer service people. But don't take my word for it just turn on the TV and observe the amount of advertising they do versus other insurance companies.

Horrible service. Doesn’t matter if you call multiple times to assure a payment was processed on their end. They will tell you your all set knowing there’s a possibility that you might get a return payment, even though their app says you paid and you got the confirmation from their employees. Couple days later you will get an extra fee because you didn’t pay your bill.

When it comes to claims these people are the worst. I get it, it’s a business and everyone has to get paid, but they are not for the people in anyway shape or form. Very sneaky, and vague with information

Honestly the worst car insurance. How does the premium cost go up every year? With no accidents ? BUGGING !!

Insurance was cancelled,called spoke to four different representatives they all told me I was approved reinstatement and needed to pay a payment of $410 asked if they could document that to my account and I will call later to make the payment, when I called this new representative told me I needed to pay the full remaining balance of 910, I explained that I was told a different amount by four different representatives. She put a supervisor on ,she than explained that all four were wrong I explained that they spoke to a supervisor and that's what was quoted she said she put in a note for them to receive more training and if I can't pay to go elsewhere..I let her know I liked the company and did not want to leave and she said there is nothing they can do

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

They have been so helpful for me in my situation that I couldn't ask for a better insurance company I can't wait until my points come off my license

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Got a new car and my insurance went up by 300 dollars! I switched to another company for the same amount of coverage and it was 250 dollars less then what they were going to charge me.

Great customer service initially, in person follow up is lacking.

Thank you for the 5 stars, Robert Rivera!

Thank you for the 5 stars, Flora Santana!

Very good insurance
Of course always go out and get a better quote but for some reason every time I go back to them they always do such a good job at finding me the lowest quote

They screw up your payments the second you are a couple days late even with it being your first time. They have an attitude . As soon as you don't want to be with them anymore they get worse. Many of my family and friends have complained about them be very cautious .

Thank you for the 5 stars, Marie Williams!

Thank you for the 5 stars, Russell McIntire!

Won't let me cancel my insurance on the website/ app.  Have to call and the wait times are ridiculous.

Thank you for the 5 stars, Tanya Jefferson!

THEY HAVE GREAT PRICES COMPARING AND SHOPPING AROUND COULDN'T FIND ANYONE ELSE TO BEAT THESE GUYS!!!

The worst insurance I had...no human sense...no ethics...My husband got hit by a car. Was a hit and run. He sent liberty the guilty person...We still have to pay the $500....they dont want to follow the rules...they wont fight for your rights...i have cancer...my husband had a back surgery...they are bad...bad people...

Do not, I repeat DO NOT buy insurance from Liberty Mututal. I paid them on time for a year and a half, got better rates elsewhere and Liberty tried to charge me well over $100 for up to 3 weeks after cancellation. Not to mention when I signed up originally my agent never sent me the RMV-1 forms and I had to do all that myself online. He called me 3 days later after I had done everything myself.
SCAM!!!! I called in to resolve it, and everyone has an excuse about “That’s just how the law works, we don’t have to prorate in Massachusetts so that’s your bill.”

My Experience with insurance has been awful worst then ever they no good at all I don't recommend to no one irresponsible and none professional sadly they careless for people

Thank you for the 5 stars, Chris Pittsinger!

The agents was so helpful. I was satisfied with his service

Anyone that really wants to know can contact me

THEY WANTED TO CHARGE ME $11,000 FOR THE YEAR FOR CAR INSURANCE!! HIGHWAY ROBERY!!! 😂

They are charging sneaky fees. They don't disclose information. Not a good company at all. Don't recommend.

Very Nice, helpful, and went the extra mile.

Called, got the run around. Quote kept going up depending on what agent called me back. A big scam...never got a reply email.
Another bad insurance experience!

Been with them 9 years no loyalty go somewhere else cheaper they don’t care about there customers

Fires good hard working, helpful people, keeps all the tardy and mean people employees smh! Rather be covered by anyone else.

Great people, very cordial, helpful. Got everything done that I needed in a timely manner in one day  🙂👍

We had a great time. It was the first time our daughter went bowling. Everyone was very friendly. The employees were excited to help us. We definitely will go again.

They were good at paying out for accidents. They are a little high in insurance rates. Customer service was okay. No longer with them.

They took care of my claim quickly and easily

We were told that we cannot talk to a person anymore. WTH,!? Bit my kind of insurance company!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

I’m so grateful for your kind words! Thanks for sharing your review with us and the community.

Kristen was very respectful and took care of me with the best savings ever.

I am so glad you had a good experience! We look forward to serving your insurance needs for years to come!

Great customer service! Provided me with renters and car insurance for a cheaper price than my old insurance .

Norbert, Thank you for taking the time to leave this review. Your review means a lot to us and lets us know I’m on the right track!

Kristen is the insurance agent sent from heaven! I went from having only car insurance with another agency to have car and renters insurance with MORE coverage and I’m STILL saving money. She’s so prompt with her replies and never leaves you out of the loop. 5/5 customer experience!

Nelvis, I am so glad you had a good experience. I look forward to serving your insurance needs for years to come!

Kristen always gets the job done!! Fast & reliable!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Chantilly!

This is your girl! Insurance/ life insurance/ RMV runs all of it! Thank you for scoring me a great price on both cars and over all saving me a ton of money! Supper professional , trustworthy and kind! Thanks so much K💕

Hi Altavise, that's great to hear! It's been a pleasure working with you. I wish you all the best!

She is amazing I been with her seems like forever I’m a forever liberty mutual customer and it’s cause of her amazing work!!!

Hi Antron, that's great to hear! I appreciate you taking the time to let us know about your experience!

Very helpful and polite.  Good customer service.

Thank you for the 5 stars, Samantha! I’m so glad you had a good experience.

Thank you, Katelyn. This review made our day!

She is literally the most knowledgeable insurance agent I have come across! Extremely helpful, and goes above and beyond to make sure you can get the best possible coverage! 10/10 recommend! Will be sending my boyfriend once he gets his new car.

I’m so grateful for your kind words, John. Thanks for sharing your review with us and the community.

Kristen is so helpful and understanding. She worked hard to get the best quote for me
She is definitely a people's representative. She is the type of agent everyone wants thier agent to be. I recommend her highly to everyone I know.

Thank you for the 5 stars, Sheila! I’m so glad you had a good experience. If you have additional needs or questions, please reach out!

Great agent! Reach out to her for your insurance needs!

I’m so grateful for your kind words, FOFK. I look forward to helping you again in the future!

Very polite and resourceful. Has helped me and many friends of mine personally. Would recommend to Everyone!!  5 star all day!!

I’m so grateful for your kind words, Bianca. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

I don’t review often, this experience requires it. Kristen provided the highest level of respect and kindness along side her being professional. She worked with urgency and provided great advice and recommendations to me.

Hi Erica, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Kristen was very kind and helpful in my process of looking for a new insurance agent ! She was very quick to get me a better rate.

I’m so grateful for your kind words, Ashley. I loved being of service to you and hope I can assist you again soon!

I was very impressed with the professionalism. Kristen Fiore was awesome to work with I highly recommend liberty mutual to anyone out there looking for insurance. 

Kristen Fiore

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