The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Michigan

At the Liberty Mutual office in Farmington Hills, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Farmington Hills office is located in the Arboretum Office Plaza, between Farmington Rd. and Drake Rd. Since 1997 our office has proudly served the Detroit metropolitan area, including Dearborn Heights, Auburn Hills and Novi. Causes close to our hearts Our representatives participate in a number of community organizations. Some of these include the United Way, Salvation Army, Relay for Cancer, Gleaners Food Bank and the Crohn's and Colitis Foundation. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Farmington Hills, MI

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Awful. Issues with app for discounts beyond my control and lost discount for it.
Canceled my homeowners policy for bogus reasons, usaa had insured my home for 2+ yrs.
Horrible communication.
Waste of time and money here.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

How can I cancel a policy and you still give me a bill of $249 because you are higher than the other company that I switched to I am dissatisfied and I'm going to do all I can to belittle this company on the way you treated me unfair no professionalism and it's called extortion and racketeering because I want to cancel you still want to charge me.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

The customer service was perfect and professional speedy! They assisted me with every end of my Home ownership insurance and answered all questions fully and extensively! am a new home buyer and they made the experience completely comfortable and efficient!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

This was the most problematic mess of a claim I've ever had to deal with. It took an entire month for Liberty Mutual to pay to get my window fixed after a vehicle theft. Kimberly, my claim agent, seemed like she could care less about what I was going through or the inconvenience to me. I actually had to go up the chain of command to get any resolution. Lack of communication and no sense of urgency is why LM deserves 0 stars. It goes without saying, I cancelled my policy and went with a more competent insurance company.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

I have had Liberty Mutual for a year now. It has been nothing but a struggle trying to correct my homeowners policy and car insurance. I will never work with them again.

Thank you for your review! This kind of feedback motivates us to continue exceeding quality standards.

Someone hit my car and they blamed me. Rise my insurance it double. Never go back

I think everyone should belong to Liberty! They REALLY work with you,to get you a honest price and coverage

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I found affordable coverage with LA Insurance.

I was able to insure my car for three-months under $1,000 with a down payment

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

My experience with Liberty did not go so well so I went back to my old insurance

Thank you, all feedback is important to us.

Thank you for the feedback and 5 star review!

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

helpful in all my needs todds a great person

We set high standards for ourselves and are sorry to hear this was not met in your interaction.

I've been with liberty a few years, and my policy is over $6,000 annually. I have quotes for $2,200 annually, and I will be switching soon.  Be sure to stop around.

Since MI have new laws for auto insurance I have been receiving  letters. Got one today from Liberty.  Called the first lady had the nerves to HANG UP on me because I  wasnt interested bundle house and car insurance. So she said u want save it but dont the bundle I DNT get it.. then i said forget the home insurance just do the car she hang up on me... Never had such terrible  customer service in my entire life. Hang up cuz I m not interested in something u r offering??!! Second one I couldn't hear him and he asked ME to call back. I will never recommend LIBERTY  MUTUAL ever.

Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we were not able to meet your expectations.

They could not provide me with a quote affordable for me.  The quote was too high and they based it on location, (Detroit) ins score;  If I haven't been able to buy a car in a long time, why penalize me because I'm now able to afford a car?  I received a blessing that made this possible and I've held a clear and clean record as long as I've been driving.

Thank you for your review. We appreciate your business!

It was nice to discover a local office. The representative was very helpful.

I have been patiently waiting for someone in claims to answer their phone.  I've been on hold 27 minutes and waiting.  This company is worse than horrible.  They keep advertising for new business but clearly they are incapable of handling it in a reasonable fashion.

Go anywhere else for insurance!

My experience with Liberty Car Insurance I spoke with a P. Smith, in the policy that he set me up with was my first down payment of $246 my next payment he skipped a month for me which made my payment due August 6th of $168 I tried to contact him on the phone today August

1st 2016 his voice message said that he would be there until 5 o'clock p.m. still I call and no pick up so I spoke to another representative who informed me that my policy number was changed , I wasn't informed! And that my payment for August was going to be 200 and $46 I told her this does not sound like the agreement I made on the phone with Mr. Smith, she told me she tried to

contact him but could not I'm wondering is this how people are scammed , they must think that when they hike the prices up with A person that cant  afford it , My payment August was supposed to be $168 that's what I had agreed to with Mr. Smith, He never tried to contact me back either so I had to take action into my own hands and protect myself I would never ever suggest this car insurance anyone you need to record because they falsify over the phone Liberty to me is a big zero if there known by the BBB, I'm filing a complaint with them to..

Been insured since a teenager now in 60ties . I have always had prompt good service. When  needing a claim  they have had someone out same or next day. Very happy customer for 50 years

I was looking into a combined homeowner and auto policy, things were going great until I found a much better deal on my auto - the agent stopped responding to my emails (I think I've sent 4+ - they still send me their marketing emails though) as soon as I asked about just homeowners. I guess it's not enough business for them to waste their time.

Stay away.

Liberty Mutual has taken care of all of our needs with prompt service and kind attitudes thank you

Jim Hillman (agent) and Liberty Mutual are FIRED effective immediately!!! I just found out that my 69 year old mother is being charged $3,479 a year for full coverage on a basic 2010 Dodge minivan! She has no points. No claims. No accidents. She’s been with this agent since early 1990’s! Oh, and it gets bettter! He’s charging her $3,004 a year for home insurance on a 1946 home that’s 1,800 sq ft in Waterford which she would be lucky to get $250,000 for yet he’s got replacement value at $335,000! Oh, and that’s after almost $1,000 of so called “discounts!” I’m literally sick over this! She lives on a fixed income of $1,400 a month! It’s no wonder this agent has such horrible ratings! He should be ashamed of himself! She honestly thought that’s how much insurance cost! Not even close! She’s being over charged by $4,500 a year! I’m going to social media next! He will never again get business from anyone we know! I’ll make sure of that!

Signed up online for auto and home the other day.  That day I went up to Secretary of State to get a plate for a new vehicle.  Upon reaching the counter I found that Liberty Mutual set my start for seven days later so I called them from the counter and asked them to change the start date.  I was told that they could only change it to the next business day which is fine.  But then they told me that since I signed up online I would have to pay a convenience fee of $700 more on may policy for them to make the change.  They claimed that I received a online discount and if they rewrote the policy I couldn't get it.  The other option they gave me was to go back online and sign up for a NEW policy with the correct start date.  Of course in order to do this I would have to pay them another $570 down payment and have to wait a week to get my first down payment back.

At this time I asked to speak with a supervisor and upon connecting with her I was told the same thing.  I asked for her supervisor and was told they would get back with me in 48 to 72 hours.

I called later after I calmed down and cancelled.  It is now four days later and I have not heard from anyone about my complaints and have not received my money back on my card.

STAY AWAY FROM THIS COMPANY!  I would rate them no stars but in order to post this I had to give them one.

Phil Szanto, Livonia, Michigan

Almost impossible to deal with.  They keep changing the start date, don't return calls, keep changing the rate, no two agents have the same story, after repeatedly giving them my information, they claim something has been changed and that raised the policy rate.  They keep adding home owners to my policy, though I have declined that numerous times.  They failed to start the policy on time, then when I finally reached someone, I was told that the rate had gone up, because it was a different day.  When I spoke to Jovian Carvhjal, she bumped the policy rate up even higher, stating that since I did not reach my agent yesterday, the price went up.  When I asked for Jovian Carvhjal's name, she hesitated and then kept spelling it differently.  However, when I initially spoke to Allen Sandoval, over a week ago, he called me back on 03/20/2018, over a week after I initially spoke to him, and the insurance quote remained the same.  So the price changes from day to day but not over waiting a week to start the policy?  I have called Allen Sandoval numerous times, but he will not return my telephone call, after hounding me repeatedly for a week to start the policy.  Beginning to think this is a scam company, and easy to see why their ratings are so low, dealing with Sean Ellis (Florida), Allen Sandoval, Jovian Carvhjal (Texas) and a half dozens whose names I do not recall.  Would give them no stars, but that isn't an option.  Time for a complaint to the Michigan Attorney General.

Great rate and prompt service from agent Dave Rose.

Not sure if Tawayne works at this location, but I called the customer service line and spoke with him and he was assisting me with getting a declaration page and he was the most pleasant person I have spoken with. He verified everything was correct and was friendly the entire time. I have State Farm and I have never had such great customer service. Speaking to him makes me want to switch over policies! He is so awesome!

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we were not been able to meet your expectations.

I have had nothing but headaches with this insurance company. It was my own fault not changing in the years. Every few months my payment would change and be outrageously high. I should have a  Porsche  With the insurance I was paying. They’re over priced When I called to cancel my insurance policy, they said they did but DIDNT and charged me $300. And says I still owe for my next payment. Someone didn’t do their job. Save yourself the headache and money and go to progressive!

I highly recommend never doing business with this company, ever since getting in contact with them it's been nothing but a nightmare, they dont communicate with each other and there own branches so no info is ever passed along, the people are very aggressive when talking with you, this company is bound to burn itself down to the ground.

I’m so grateful for your kind words. Thanks for sharing your review with us and the community.

David Rose has been so helpful with my car/home insurance. He is always very responsive and timely. So happy with Liberty!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Thank you so much for taking the time to leave us this amazing review.

Melanie is great to work with and she gets you the best rates and coverage. Strongly recommend!

Thank you Alicia for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Melanie is wonderful to work with! She goes above and beyond to make sure you are getting the right coverage. Strongly recommend! 

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you!

Melanie goes above and beyond for you.  She makes you feel like you are her only client.  Prompt response.  She is informed and was patient with us while we were deciding on the coverage right for us.  Cannot say enough great things!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Melanie is your girl if you’re looking for a phenomenal insurance agent. She’s very professional, prompt and takes care of all your worries when purchasing a new car, filing a claim or wanting to check your policy for the best rates, etc.  I wouldn’t go to anyone else. Thank you Melanie.

Thank you for taking the time to leave us such a great compliment.  We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience!

I’ve had Melanie as an insurance agent for 8 years now, and she’s been amazing. From helping with policy updates to claims, she’s always been great towards me and my family. I know if I need something she’s a call or text away. Great service is the only reason I’m with her and Liberty Mutual. She’s always looking out for ways to save me money and help with the needs of my growing family. I recommend her to all my family and friends. :)

We have our home, auto and life insurance policies through Melanie.  She is always helpful and I do highly recommend her.

We can’t thank you enough for your kind words, Justin. Your review means a lot to us and lets us know we’re on the right track!

My wife & I enjoy working with Melanie for all of our insurance needs. She is responsive and always making sure we have the best rates. When I had a car accident, she made sure I got the most $ out of my totaled car and was very helpful with the process.

Thank you for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

Excellent agent that is continuously looking for ways to assist her clients. I would highly suggest her since she is one the best agents.

I’m so grateful for your kind words! Thanks for sharing your review with us and the community.

Melanie is a more than insurance agent. She goes above and beyond to help her client. Without a doubt one of the best agents in the Insurance industry.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Mizanul!

I have worked with Melanie since 2014. She is very professional and kind. She always answered any questions I had and explained everything in great detail. She always looks out for her clients. I highly recommend her for any insurance needs.

Melanie is a very helpful agent. She treated me like family. She made the whole process of getting insurance very easy. I will definitely recommend her to others. 10 out of 10.

Sai, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melanie was very helpful in setting up my policy and was very patient to answer all my questions about policies, coverages and so on. I recommend contacting Melanie if you are looking to purchase a new policy with Liberty Mutual Insurance.

Thank you Tony for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Melanie goes way above and beyond to find you the best coverage for you and your family! She is very knowledgeable and does an amazing job at explaining what’s needed to protect us all! I highly recommend reaching out to her for all your insurance needs! You’ll save time and money !

I have been working with Melanie for years for my cycle and auto insurance. She has been outstanding with keeping me up to speed and helping me get a great value for my coverage. Her personality and energy adds to the experience which has made it all a breeze. Cheers!

Hi, Jeremy! Thank you so much for taking the time to leave this amazing review.  It made my day!

I have worked with Melanie for many years.  She is professional, knowledgeable, and most notably friendly.  It is a joy to interact with Melanie as she is jovial and upbeat.  Melanie knows the business and has always met my expectations when addressing my insurance needs.  I will be always trust Melanie to handle my business in the future.

Thank you Melissa for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Working with Melanie is a pleasure, she is very cordial and patient. I most certainly appreciate her prompt responses and attention to detail. Melanie is very thorough and provides excellent customer service. If you are seeking friendly, affordable insurance reach out to Melanie, she's your gal.

Melanie Fishell

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