Sales Associate

Michigan

Illinois

At the Liberty Mutual office in Farmington Hills, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Farmington Hills office is located in the Arboretum Office Plaza, between Farmington Rd. and Drake Rd. Since 1997 our office has proudly served the Detroit metropolitan area, including Dearborn Heights, Auburn Hills and Novi. Causes close to our hearts Our representatives participate in a number of community organizations. Some of these include the United Way, Salvation Army, Relay for Cancer, Gleaners Food Bank and the Crohn's and Colitis Foundation. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Farmington Hills, MI

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Awful. Issues with app for discounts beyond my control and lost discount for it.
Canceled my homeowners policy for bogus reasons, usaa had insured my home for 2+ yrs.
Horrible communication.
Waste of time and money here.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

How can I cancel a policy and you still give me a bill of $249 because you are higher than the other company that I switched to I am dissatisfied and I'm going to do all I can to belittle this company on the way you treated me unfair no professionalism and it's called extortion and racketeering because I want to cancel you still want to charge me.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

The customer service was perfect and professional speedy! They assisted me with every end of my Home ownership insurance and answered all questions fully and extensively! am a new home buyer and they made the experience completely comfortable and efficient!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

This was the most problematic mess of a claim I've ever had to deal with. It took an entire month for Liberty Mutual to pay to get my window fixed after a vehicle theft. Kimberly, my claim agent, seemed like she could care less about what I was going through or the inconvenience to me. I actually had to go up the chain of command to get any resolution. Lack of communication and no sense of urgency is why LM deserves 0 stars. It goes without saying, I cancelled my policy and went with a more competent insurance company.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

I have had Liberty Mutual for a year now. It has been nothing but a struggle trying to correct my homeowners policy and car insurance. I will never work with them again.

Thank you for your review! This kind of feedback motivates us to continue exceeding quality standards.

Someone hit my car and they blamed me. Rise my insurance it double. Never go back

I think everyone should belong to Liberty! They REALLY work with you,to get you a honest price and coverage

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I found affordable coverage with LA Insurance.

I was able to insure my car for three-months under $1,000 with a down payment

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

My experience with Liberty did not go so well so I went back to my old insurance

Thank you for the feedback and 5 star review!

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

helpful in all my needs todds a great person

We set high standards for ourselves and are sorry to hear this was not met in your interaction.

I've been with liberty a few years, and my policy is over $6,000 annually. I have quotes for $2,200 annually, and I will be switching soon.  Be sure to stop around.

Since MI have new laws for auto insurance I have been receiving  letters. Got one today from Liberty.  Called the first lady had the nerves to HANG UP on me because I  wasnt interested bundle house and car insurance. So she said u want save it but dont the bundle I DNT get it.. then i said forget the home insurance just do the car she hang up on me... Never had such terrible  customer service in my entire life. Hang up cuz I m not interested in something u r offering??!! Second one I couldn't hear him and he asked ME to call back. I will never recommend LIBERTY  MUTUAL ever.

Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we were not able to meet your expectations.

They could not provide me with a quote affordable for me.  The quote was too high and they based it on location, (Detroit) ins score;  If I haven't been able to buy a car in a long time, why penalize me because I'm now able to afford a car?  I received a blessing that made this possible and I've held a clear and clean record as long as I've been driving.

Thank you for your review. We appreciate your business!

It was nice to discover a local office. The representative was very helpful.

I have been patiently waiting for someone in claims to answer their phone.  I've been on hold 27 minutes and waiting.  This company is worse than horrible.  They keep advertising for new business but clearly they are incapable of handling it in a reasonable fashion.

Go anywhere else for insurance!

My experience with Liberty Car Insurance I spoke with a P. Smith, in the policy that he set me up with was my first down payment of $246 my next payment he skipped a month for me which made my payment due August 6th of $168 I tried to contact him on the phone today August

1st 2016 his voice message said that he would be there until 5 o'clock p.m. still I call and no pick up so I spoke to another representative who informed me that my policy number was changed , I wasn't informed! And that my payment for August was going to be 200 and $46 I told her this does not sound like the agreement I made on the phone with Mr. Smith, she told me she tried to

contact him but could not I'm wondering is this how people are scammed , they must think that when they hike the prices up with A person that cant  afford it , My payment August was supposed to be $168 that's what I had agreed to with Mr. Smith, He never tried to contact me back either so I had to take action into my own hands and protect myself I would never ever suggest this car insurance anyone you need to record because they falsify over the phone Liberty to me is a big zero if there known by the BBB, I'm filing a complaint with them to..

Been insured since a teenager now in 60ties . I have always had prompt good service. When  needing a claim  they have had someone out same or next day. Very happy customer for 50 years

I was looking into a combined homeowner and auto policy, things were going great until I found a much better deal on my auto - the agent stopped responding to my emails (I think I've sent 4+ - they still send me their marketing emails though) as soon as I asked about just homeowners. I guess it's not enough business for them to waste their time.

Stay away.

Liberty Mutual has taken care of all of our needs with prompt service and kind attitudes thank you

Jim Hillman (agent) and Liberty Mutual are FIRED effective immediately!!! I just found out that my 69 year old mother is being charged $3,479 a year for full coverage on a basic 2010 Dodge minivan! She has no points. No claims. No accidents. She’s been with this agent since early 1990’s! Oh, and it gets bettter! He’s charging her $3,004 a year for home insurance on a 1946 home that’s 1,800 sq ft in Waterford which she would be lucky to get $250,000 for yet he’s got replacement value at $335,000! Oh, and that’s after almost $1,000 of so called “discounts!” I’m literally sick over this! She lives on a fixed income of $1,400 a month! It’s no wonder this agent has such horrible ratings! He should be ashamed of himself! She honestly thought that’s how much insurance cost! Not even close! She’s being over charged by $4,500 a year! I’m going to social media next! He will never again get business from anyone we know! I’ll make sure of that!

Signed up online for auto and home the other day.  That day I went up to Secretary of State to get a plate for a new vehicle.  Upon reaching the counter I found that Liberty Mutual set my start for seven days later so I called them from the counter and asked them to change the start date.  I was told that they could only change it to the next business day which is fine.  But then they told me that since I signed up online I would have to pay a convenience fee of $700 more on may policy for them to make the change.  They claimed that I received a online discount and if they rewrote the policy I couldn't get it.  The other option they gave me was to go back online and sign up for a NEW policy with the correct start date.  Of course in order to do this I would have to pay them another $570 down payment and have to wait a week to get my first down payment back.

At this time I asked to speak with a supervisor and upon connecting with her I was told the same thing.  I asked for her supervisor and was told they would get back with me in 48 to 72 hours.

I called later after I calmed down and cancelled.  It is now four days later and I have not heard from anyone about my complaints and have not received my money back on my card.

STAY AWAY FROM THIS COMPANY!  I would rate them no stars but in order to post this I had to give them one.

Phil Szanto, Livonia, Michigan

Almost impossible to deal with.  They keep changing the start date, don't return calls, keep changing the rate, no two agents have the same story, after repeatedly giving them my information, they claim something has been changed and that raised the policy rate.  They keep adding home owners to my policy, though I have declined that numerous times.  They failed to start the policy on time, then when I finally reached someone, I was told that the rate had gone up, because it was a different day.  When I spoke to Jovian Carvhjal, she bumped the policy rate up even higher, stating that since I did not reach my agent yesterday, the price went up.  When I asked for Jovian Carvhjal's name, she hesitated and then kept spelling it differently.  However, when I initially spoke to Allen Sandoval, over a week ago, he called me back on 03/20/2018, over a week after I initially spoke to him, and the insurance quote remained the same.  So the price changes from day to day but not over waiting a week to start the policy?  I have called Allen Sandoval numerous times, but he will not return my telephone call, after hounding me repeatedly for a week to start the policy.  Beginning to think this is a scam company, and easy to see why their ratings are so low, dealing with Sean Ellis (Florida), Allen Sandoval, Jovian Carvhjal (Texas) and a half dozens whose names I do not recall.  Would give them no stars, but that isn't an option.  Time for a complaint to the Michigan Attorney General.

Great rate and prompt service from agent Dave Rose.

Not sure if Tawayne works at this location, but I called the customer service line and spoke with him and he was assisting me with getting a declaration page and he was the most pleasant person I have spoken with. He verified everything was correct and was friendly the entire time. I have State Farm and I have never had such great customer service. Speaking to him makes me want to switch over policies! He is so awesome!

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we were not been able to meet your expectations.

I have had nothing but headaches with this insurance company. It was my own fault not changing in the years. Every few months my payment would change and be outrageously high. I should have a  Porsche  With the insurance I was paying. They’re over priced When I called to cancel my insurance policy, they said they did but DIDNT and charged me $300. And says I still owe for my next payment. Someone didn’t do their job. Save yourself the headache and money and go to progressive!

I highly recommend never doing business with this company, ever since getting in contact with them it's been nothing but a nightmare, they dont communicate with each other and there own branches so no info is ever passed along, the people are very aggressive when talking with you, this company is bound to burn itself down to the ground.

I’m so grateful for your kind words. Thanks for sharing your review with us and the community.

David Rose has been so helpful with my car/home insurance. He is always very responsive and timely. So happy with Liberty!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Hi, Gabrielle! Thank you so much for taking the time to leave us this amazing review.

I have worked with Spencer for 4 years now and I would never work with anyone else! Spencer is always considerate and timely with helping our family get the best insurance! Thank you Spencer!

We can’t thank you enough for your kind words, Nora. Your review means a lot to us and lets us know we’re on the right track!

I was on a tight time frame and Spencer was able to get me the perfect quote, same coverage, and a lot less. Professional and personal!

Spencer has been great at finding discounts and helping reduce my insurance rates! Thanks for the help!

Spencer killed the competition by nearly $1700! Please give him a call to work his magic for you. He does not waste your time and gets right to business and numbers. Easily 10/5 stars.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks Tj for your kind words!

10 outta 10 his customer service is the best I’ve ever seen. I’ve been with Spencer  Despelnder now over a year and a half. Every time I speak with Spencer he saves me tons. Makes insurance way easier and less scary!

I’m so grateful for your kind words, Tonisha. Thanks for sharing your review with us and the community.

I've worked with Spencer twice regarding my homeowners insurance. All of my interactions with him have been pleasant, beneficial, and extremely professional. He works fast and listened to my needs. I really appreciated that.

We can’t thank you enough for your kind words Kevin. Your review means a lot to us and lets us know we’re on the right track!

Unparalleled service even when we only had one small renters policy. When our insurance needs grew we received the same great response and knowledge from Spencer and it definitely sold us. Highly recommended.

Hi Brandy, I appreciate the fantastic review!

He did everything in such a short amount of time and answered every question I had with no hesitation. Will definitely be referring to anyone I know with insurance needs!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Wendell!

Spencer is always courteous and helpful. Responds quickly and efficiently and certainly a pleasure to work with!  Would highly recommend him to anyone looking for their insurance needs.

Debra, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I called Spencer to make an appointment with him to get quotes on car insurance and cottage insurance. With the quotes he gave me, I was overall able to save quite a bit of money. He was very personable.

I’m so grateful for your kind words, Cathryne. Thanks for sharing your review with us and the community. This made my day!

Spencer is great to work with! He was able to find us better coverage at the price we were paying with a different company. I have already forwarded his number to my friends and family.

Truly an amazing person to work with. Thank you for everything!!!

Andrea, we are so glad that you enjoyed your experience. Thank you for your business!

Spencer is great!
He is very thorough, attentive, and consistent. When he tells you he will call you back he makes sure you are a priority and does. His qualities make me return to him each year for better rates and just good care. I appreciate having him as my agent and I would recommend him hands down!

Wow, we were blown away by your positive words!  We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience. Thank you Sophia!

Highly recommend Spencer He is attentive professional and took the time to explain options and answered my questions for my new policy. Thank you for helping me find Condo Insurance in the city of Detroit at the best price.
For personalized service give Spencer a call you won't be disappointed.

We can’t thank you enough for your kind words Diana and we appreciate you recommending our services in your comments.  Your review means a lot to us and lets us know we’re on the right track!

Prompt and Professional! Spencer did an amazing job at helping us get the best rates around! I would highly recommend and will not be using anyone else ever again.  Top Notch!!

I’m so grateful for your kind words, Steffie. Thanks for sharing your review with us and the community.

Spencer was a fantastic salesman.He was kind considerate and just  provided wonderful customer service.

This review made our day!  Thanks N'shan!

Spencer has been amazing since we purchased our home almost 3 yrs ago. He is attentive, helpful and always timely with our needs. Best agent we have had by far!!

Thank you Delica for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Whenever I call Mr Spencer he's always there for me a very good insurance guy will do whatever he can for you to try to help good Asia I would recommend him to family and friends

I’m so grateful for your kind words, Chad. Thanks for sharing your review with us and the community.

Just took out a renters insurance policy with Spencer and I’m excited to use him for any other insurance needs that I may have in the future.

Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.  This made our day!

I've always had terrible experiences with my auto and homeowners insurance, that is until I gave Spencer a call. He will go above and beyond what I have seen any other insurance agent do. He will make sure I get the best deal, don't pay for things I don't need, and always recommend the best option. I wouldn't hesitate to recommend him to anyone, because I already recommend him to my own mother. He has saved my parents hundreds of dollars on their insurance as well as my own! He's always available and if he can't get to the phone I never have a doubt in my mind he will give me a call back as soon as he can!

Sara, thank you for your positive review!  This kind of feedback motivates us to continue exceeding quality standards.

Spencer not only answered all our questions, but gave us the best price we've seen in years and excellent customer service.

Thank you so much for taking the time to leave us this amazing review.

Spencer has been a great help with finding me the lowest rates for my car and home insurance in Detroit, which is not an easy task. He is super responsive, friendly, and answered all of my questions! Thank you Spencer!

Thank you Jake for taking the time to leave such a great review. We appreciate you recommending our services in your comments and we're happy to hear you had a wonderful customer experience.

Spencer is a great insurance agent who will listen to your needs and provide you with the best options for you and your budget. Spencer has help my family already and I recommend him to my friends as well.

Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Spencer was very helpful with helping me switch over my 2 cars and home insurance to Liberty Mutual. He took the time to find the best quote that worked for me and was able to save me some money. He's very knowledgeable and explained all the details and answered all my questions. I felt very comfortable working with him. I'm highly recommend giving him a call and getting a quote.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you Lyndsay!

If you are looking for an amazing agent then Spencer is your guy! After getting a a few quotes and comparing my current insurance company with what Spencer quoted me, hands down he was the best!  He saved me over $200/month just on my auto! NO JOKE! Not only does it show how he cares about protecting your home/auto/investments but also on the amount of money you spend on your policies. He went above and beyond for me and am very thankful. Thanks Spencer!

Hattie Bristol, we are so glad that you enjoyed your experience. Thank you for your business!

If you’re looking for a great insurance guy Spencer, is your man. He is phenomenal he goes above and beyond for his clients.

I’m so grateful for your kind words, sir carrot top kong fu master. Thanks for sharing your review with us and the community.

I was lost on my home insurance until I was recommended to Spencer. He helped me with every question I had while also taking the time to explain each layer of the policy. Highly recommend, great experience.

Hi Erik! Thank you so much for taking the time to leave us this amazing review.

Very helpful and professional. Spencer helped me get my life insurance all set up and was able to answer any questions I had.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review!  Thank you Nicole!  Your review means a lot to us and lets us know we’re on the right track!

I have been working with Spencer for the past 3 years and he was always able to take care of things and find me a lower rate with very little back and fourth. You aren't dealing with Liberty Mutual customer service, you are working with him and Paige which is a HUGE difference in efficiency, as you don't need to speak with different departments if bundling coverage. They also work with other providers then Liberty Mutual, and look for the best rates they can get you.

Both my home and auto policies renew after the holidays and 2022's rates came back much higher then the rates I paid in 2021. Shopping around for insurance quotes during the holidays is dreadful. Paige was simply amazing and was able to get my home insurance renewal rate down by $900, and my auto down by $300 in the SAME brief phone call. Paige also was able to bundle my auto and travel trailer, so it dropped the rate on the trailer, while also ensuring the PIP coverage was not more then it needed to be. I will never work directly with an insurance company again and HIGHLY recommend these two for all your insurance needs.

Wow, we were blown away by your positive words Brian. We really appreciate the time you took to write such a detailed review!  It means a lot to us and lets us know we’re on the right track!

Paige and Spencer are top notch!! Immediate responses, professional, courteous, respectful and always trying to lower your price for the coverage you need! .....to the review that said go to state farm for a lower price hahahahaha..... I double dare you! Customer Service is TOP NOTCH, with Spencer and Paige, I can not stress enough, how happy you'll be with  these agents!!

Thank you for your feedback Colton.  We strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I personally wouldn't advise using liberty mutual whatsoever. They can't handle correct billing and they wait 3 months to let you know there is a problem that their system effectively created. A very reactionary company that obviously only cares about the bottom line. Their rates are nothing special and can do nothing to help you when they screw up. Spencer is a nice guy, but nice doesn't mean good and was unable to solve the issue his company created. I work for one of the biggest lenders in America where we deal with insurance on the regular. The excuse I got from Spencer was terrible as Liberty is a multi billion dollar company. At the end of the day, nobody cared enough to correct the issue, they only care about the money! Go to State Farm, they'll beat any deal Liberty can offer. Steer clear from this agency.

Wow! I saved over $600 on my auto policy and have amazing (better) coverage. Spencer was a delight to work with. Very personable and informative. I highly recommend Spencer for all your insurance needs!

Thank you for your positive review, George!  This kind of feedback motivates us to continue exceeding quality standards.

Spencer has helped me save on bundling my homeowners, auto, and life insurance. Spencer has been my insurance agent for over 7 years and is also prompt and answers all of questions. He has even reached out to me to restructure my insurance, in order for me to save.

Thank you for taking the time to leave us a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

It was a pleasure working with Spencer. He found me a great deal on my insurance plans and was very responsive to my needs. Highly recommend!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Spencer gave us a combined home and auto insurance quote! He was very courteous, enthusiastic and gave a really fair price. Helped us bring down the price by being fair and telling us what is really needed in our insurance and thus helped us bring down the price significantly over our previous insurance! (like hundreds of $ over previous insurance!)

Couldnt be happier!

Spencer does an excellent job of taking care of my insurance needs.  He is quick to reply and respond to any additions or changes that I need to make with my policies.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Terri!

Spencer Despelder is always courteous, responsive and informative.  He goes above and beyond - his service is superb. He walked us through a complicated and somewhat frustrating process to insure that - well that we were properly insured.
On top of all of that he brought our premiums down significantly without losing coverage or incurring higher deductibles.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Brandi!

Spencer was great and very professional! He worked around my schedule and was able to meet with me in the evening to help me get my insurance set up! I highly recommend him!

Sholanda, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Thank you Spencer for your amazing customer service and patience. I appreciate you finding me the best rate to meet my needs! I would recommend you to any family or friends that are in need of insurance.

Hi, Jaclyn Aidenbaum! Thank you so much for taking the time to leave us this amazing review.

Spencer was great to work with.  He helped me get dog insurance for our new puppy and for our older one too.  He was very informative and made sure to give me all the options.  Spencer communicated with me even when he didn't have the information yet.  He never left me not knowing what was the next step.  He stayed on the phone with me while I waited to get all emails and went over the emails with me.  Spencer was a pleasure to work with.

Spencer Despelder

Get a quote with
Spencer

Get a quote with
Spencer

Get a quote with
Spencer

My office

Get claims help

About me

Get to know my team

Customer Reviews

Call for a quote

1-248-699-9914

24/7 Roadside Assistance

1-800-426-9898

About Liberty Mutual

Quick Links

Spencer Despelder

Get a quote withSpencer

Get a quote withSpencer

Get a quote withSpencer

My office

Get claims help

About me

Get to know my team

Customer Reviews

Get a quote with
Spencer

Get a quote with
Spencer

Get a quote with
Spencer