Michigan

At the Liberty Mutual office in Grand Rapids, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Grand Rapids office is located on the south side of Cascade Rd., just east of Kenmoor and directly across from Graceland Cemetery. Since 1989 our office has proudly served the communities of the Greater Grand Rapids Area, including Wyoming, Forest Hills and Caledonia. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Awarding Caledonia Fire Department a $10,000 grant from Liberty Mutual during the Firemark Award campaign.</li>
<li>Volunteering and fundraising for Kid's Food Basket.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Grand Rapids, MI

Dave and his team does an outstanding, supportive job.

Helped bring my rates down. Great service 

We can’t thank you enough for your kind words John. Your review means a lot to us and lets us know we’re on the right track!

My wife and I were so happy to work with this agency recently when we saw our current rates were going up. They looked through multiple companies to get us the best deal! Thanks Comparion 

Hi Tim, the local sales agents in this office thank you for your positive review!

Professional service and helped my family save a lot of money on our insurance! Work with these guys!

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you Timothy!

David has been our agent for nearly 30 years and we have been given exceptional service and attention from Day 1!  He always responds to our needs promptly no matter what day or time it is and makes sure we are taken care of immediately.  I would highly recommend him as an agent and advisor.  

Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services.

Responsive, friendly and knowledgeable. They service my home, auto and life policies now.

Hi Jaime, thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services.

Recently switched from our long time agency to Comparion as they had better coverages at better rates. Saved us $$$!

Hi Angela, thanks for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Michelle is always professional and courteous.  She has worked hard to provide the best rates and really takes care of her clients.  If you are looking for the best agent, look no further. She is your lady!

Hi Jeff, thank you for taking the time to leave our local sales agents such a great compliment.

Hi Alene, the local sales agents in this office thank you for your positive review! I’m thrilled that you are satisfied with our services.

Hi Eric, thank you for taking the time to leave our local sales agents such a great compliment. I’m thrilled that you are satisfied with our services.

Great customer service!  Especially when making changes to vehicles or toys.

Hi Cailey T, the local sales agents in this office thank you for your positive review!

Very quiet environment. Workers always seem to be happy to help. 

HI Barb! We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

They are a great company to work with, especially Melissa Price, she is an amazing agent to work with!  I would highly recommend them!

Hi Ann, the local sales agents in this office thank you for your positive review!

Great customer service!  Staff very knowledgeable and efficient.     

Thank you, all feedback is important to us.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Claims department are about useless! Been trying for a month to get a claim taken care of & they keep sending me a bad link & will not help!

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Liberty mutual has some of the worst customer service I've ever experienced.  It has been consistently terrible every time I need service on my policy.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Tom O’Brien is not responsive to calls, texts, nor emails.  He did not follow through on what we asked him to cover which caused our vehicle to be uninsured.  I would not recommend working with him nor the local office.

I hope nobody has to go through a claim with them they might be affordable but the service 0.

Thank you for your review. We’re so sorry that your experience did not match your expectations.

Grand Rapids phone number takes you to customer service that is done at a corporate level. Local agents never reach out for personalized assistance. Rates have doubled over the last 2 years which is disappointing without communicating. I would not recommend this insurance company. Go local where you get better service and speak to someone within the community.

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I've been there since our house burnt down in August 2020 and they've been there every  step of the way

I was in an Auto Accident 2 years ago and LM was fantastic with the claims process.
They raised my rates even though it wasn't my fault. That being said, they did pay all of my claims without any hassles.

Thanks for sharing your review with us and the community.

John was great and wow did they save me some money thanks liberty

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Bought a new Tahoe and added to my policy at the dealer and got proofs faxed over. So the next day I log into my account and find no Tahoe on policy. No history no nothing. I called and the rep said the policy was never finalized. Shame on liberty mutual.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

We are switching insurance, do not like liberty mutual. After 30 years they are not looking out for us anymore.

Why would you allow someone to get insurance through you just to drop them 5 days later. Also get bent

Very disappointed in Liberty Mutual and their shadiness. I am using their RightTrack. Ive been watching since day one “my driving” to see how it scores. It has been pretty consistent up until I reached the 30 day mark. Now all of a sudden I’m losing saving credits for absolutely nothing. I lose them when I am on a country road and there is nothing going on but I started getting braking and acceleration subtractions and then this morning I checked. I haven’t drove the car in over 24 hrs, I was just checking to see how many days I had left. To my surprise my credit went from $89 to $65 yearly. Now it was up to $98 when I was at the 33 day mark. When I  called I was told it takes a long time to update, which is a lie. Like I said I’ve been watching very diligently since day one and i always check after ever drive. Very disappointed and shame on Liberty Mutual. Really considering going back to State Farm and just paying the higher rate.

Thank you so much for taking the time to leave us this amazing review.

We are so glad that you enjoyed your experience. Thank you for your business!

Got a quote from a friendly operator. Got insurance switched to new vehicle i  a snap.

Terrible customer service. They will send out an adjuster at their own discretion. It doesn't matter how many policies you have with them, they will tell YOU when you may get your vehicle fixed!

I give a 1/2 star  satisfaction rating.  We've had  Liberty Mutual for 25 years. Just recently we learned that their customer service was terrible in our experience. Our newly added motorcycle policy  was misquoted, misrepresented and mishandled.   They apologized for not providing their  "expected level of customer service ", but still expect us to pay our premiums two months after we canceled the policy and they failed to note it.

You can also no longer reach your local agent. All calls go into their national call center. We haven't gotten a requested return  call from our local agent in over three weeks.

One other thing, requesting auto pay  Did not work in our experience. We mailed in the forms twice. Somehow, they didn't get them?  They  can add installment fees if it's not withdrawn by auto pay. Perhaps that's why it didn't get processed?

I have worked directly with Kelsey Polmanteer at Liberty Mutual and she helped me find a rate on my car insurance that no other company could She also provided excellent customer service! I would recommend anyone to this company!

Great service...until you need a repair.  I had a vehicle that was rear-ended and totaled in an accident and Liberty Mutual took care of it without an issue.  Service was great.  Then, one of my other vehicles was hit by another driver and required repairs.  The vehicle was viewed by the adjuster and the damage was provided to Liberty.  They picked and chose what they felt was damaged by the accident, and told me that they would need to have someone else provided by them take a look at the items that they were disputing.  Weeks went by without anyone ever taking a look, and then they notified the body shop that certain items were not going to be covered, even though the body shop was able to back my statement of the damage being caused by the accident.   No one on their part ever viewed the vehicle, and yet they continued to claim that the damage was not caused by the accident.  They actually went as far as telling me that I would need to prove that the damage was caused by the accident.  HOW?!!!  So, every time I see the commercial about "Getting your WHOLE car back", it angers me.

We've had Liberty Mutual for 2 years.   During that time I made a Homeowners claim for a stolen bike and an Auto claim when my van was rear-ended.  The claims process was  fairly smooth for both.

Had insurance through them for almost 20yrs. Was paying almost $200 a mounth for full coverage on a 2003 s10 pickup. Have no tickets, no accidents, and I called a few times to have them lower it. They said nothing they can do, premiums went up all over Mi. Called farm buero, and am saving over $100 a month. Funny, as soon as i cancelled with them, got a call that they would match my new carrier. Lol, now they want to work with me? Shame, shame on you.

I have had Liberty Mutual auto insurance for 10 years and home owners insurance for 3 and have nothing but great things to say.  The customer service has been exceptional each time no matter who I speak with.  When I needed my car towed the roadside assistance coverage worked flawlessly.  When my family had a devastating incident happen many years ago related to an auto accident Liberty Mutual took care of everything and the customer service reps seemed to genuinely care about our well being.  All this for great and competitive rates.

Great and helpful agents and staff.

The foyer of the office building has some nice artwork.

Aside from the foyer, this is a suite in a modern office building.
Parking was easy and I had no trouble locating the Liberty Mutual office inside the building.

Note that the building is close enough to the Cascade Road and Kenmore Street intersection that it may be difficult to make a left turn out of the parking lot toward the I-96 interchange.

Have made some important changes in my policies and it has been extremely difficult. The lack of communication is the most frustrating part. Have valid questions about why a policy went up a substantial amount without having any claims and do not get any answers. This has been going on for months and some of my policies are still not set up properly.

From the moment I talked to an agent, my insurance dropped almost $1500 per vehicle my household owns.  And today it dropped another $800 per vehicle.

I call a quote the guy said he would call me back and I have not got a call back😠 not really happy and call around 410pm okay they close that still a enough time to call somebody to back and give them a quote come on now really

Really bad experience with these people!!!!!

Very nice plase and nice people's there!!

Start out with good rates then raise them every few months like like the others.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

KC, we are so glad that you enjoyed your experience. Thank you for your business!

If you’re looking for an insurance agent that you can rely on, then Frank is the guy! He’s on top of things, any questions you have even if he doesn’t know the answer off the top of his head, he’ll be sure to find out. So get ahold of him for all your insurance needs!

Thank you Dereck for taking the time to leave such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

I’ve been with Frank for several years now. He’s always super helpful, very responsive, and always finds me the best rates. I recommend him to anyone I know looking for insurance. I highly recommend!

Hi Maxx, thanks for leaving such a positive review!

Great agent, very helpful with competitive pricing!

Excellent at what he does ...keep this guy around. 

Fantastic customer service, was very helpful and a joy to talk with! 

Thank you, Allison S. . This review made our day!

Frank was awesome! I had reached out to get a quote on HOI and within just a few hours I had an awesome policy quote. After shopping around, the quote Frank provided was the most competitive, had the best rate and the best coverage. Frank was easy-going, friendly, and made me feel like we were old friends. I HIGHLY recommend him for all your insurance needs - I know I will be referring friends and family for sure. Thanks again, Frank!! 

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Richard K. Braun!

Frank Jenks, sales agent for Liberty Mutual, possesses excellent qualities
for representing his company.  His skills makes him a "Winner".

Frank was awesome!  Very friendly and helpful!! 

Frank Jenks

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